I ordered a box of ciders for my friends 40th birthday. I ordered in plenty of time and unfortunately my original order did not turn up to their address. I contacted Becky from Bristol Cider Shop who... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Order arrived quickly and delivery man was very polite and courteous. Ciders are always delicious and excellent quality. Thank you for a brilliant service at good prices. Xx
Outstanding customer service! I purchased the Fathers Day tasting package which was dispatched in plenty of time but the courier lost in transit. Realising this at 8am on Father's Day, I was i... See more
Love these guys, had an amazing Christmas calendar and now a monthly subscription, with a bin end box in-between. The ciders are great, love the variety. Delivered on time and always super quick, happ... See more
Company replied
Company details
Written by the company
Bristol Cider Shop has been showcasing the very best in local, independent cider since 2010. We’re on a mission to introduce people to the world of *proper* cider and we’re so proud to say we've even been named the UK’s Independent Cider Retailer of the Year, twice. *If you’re not sure what we mean by proper cider, check out our guide to Craft Cider. We work with the best, award-winning, craft cider-makers in the UK and pick their very best ciders to feature in our mixed cider cases. The cases are arranged by taste and style so you can pick the one that suits you or you can choose an introductory/ taster case for a mix of different flavours. Our cider range: Rather than trying to stock a huge range, we sell about 100 varieties. All of which have carefully handpicked, so you know that every cider you get from us is top quality. We proud to say we know all of our producers personally, and we can even go so far as to tell you where the cider was made, who made it and what it tastes like. All of our ciders are personally selected and tested by our tasting panel, so we know it’s great stuff. Comprising industry professionals plus occasionally a lucky customer, friends or family, we taste hundreds of ciders, and only the highest scoring will make the cut. Our values: Cider trends come and go, but our values remain the same as the day we started: We only sell cider made from 100% fresh-pressed juice - not from concentrate. We only sell cider made on traditional cider farms - not from factories. We only sell cider that is naturally fermented - not artificially produced.
Contact info
Orchard Park Farm, BA4 6SF, Hornblotton, United Kingdom
- queries@bristolcidershop.co.uk
- bristolcidershop.co.uk
4.6
Excellent
127 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Bristol Cider Shop Ltd
Thank you for taking the time to share your experience with us.
The BCS Team
Brilliant gift for a cider lover
Excellent selection of ciders to try, so great gift for a cider fanatic who was excited to give these a try! Delivery was quick and seamless
June 26, 2025
Reply from Bristol Cider Shop Ltd
So glad we could help you with a great gift idea. Thanks for the very kind review!
The BCS Team
Tasty and Refreshing Cider
This low and/or zero alcohol cider is v v tasty and refreshing in well designed bottles and cans - a great gift for anyone.
Customer service excellent. The team went above and beyond to assist us.
May 27, 2025
Reply from Bristol Cider Shop Ltd
We're so glad to hear you've enjoyed your recent order - thank you!
The BCS Team
Excellent customer service with online orders
Excellent customer service when my husband made an error in his order.
Brilliant.
May 24, 2025
Reply from Bristol Cider Shop Ltd
We're glad we could help, thank you for taking the time to leave us some kind feedback.
The BCS Team
The flavours of the cider
May 27, 2025
Reply from Bristol Cider Shop Ltd
Thank you for the great review.
The BCS Team
Excellent customer service from Emily
Excellent customer service from Emily. Prompt email reply after the initial delivery had been damaged by Parcel Force and failed to arrive. Emily arranged a replacement box which arrived the next day and was perfect for my Dad's birthday present.
April 2, 2025
Unprompted review
Reply from Bristol Cider Shop Ltd
We're so sorry again David that things didn't quite go to plan with the first delivery, but super glad we could get you a replacement so swiftly and the ciders were enjoyed!
The BCS Team
Fast delivery
Fast delivery, well packaged and lovely cider. Had a selection box all tasty. What’s not to like.
May 22, 2025
Reply from Bristol Cider Shop Ltd
So glad you enjoyed your delivery!
The BCS Team
Reply from Bristol Cider Shop Ltd
Glad to hear it, Alex. Thanks for the positive review.
The BCS Team
Excellent Customer Service
Delivery company managed to deliver to the right street name in the wrong town. Got in touch with them and Emily in customer service was brilliant and arranged a replacement delivery of excellent quality ciders.
April 24, 2025
Reply from Bristol Cider Shop Ltd
We're terribly sorry again for the courier's delivery error, Peter - but so glad we managed to safely deliver your cider to you after a short delay. We do hope you continue to enjoy them!
The BCS Team
Great service, great product
Great help from Emily exploring some of the cider box offerings prior to ordering.
Once ordered, cider turned up nice and quick and is beautiful - thank you guys
April 22, 2025
Reply from Bristol Cider Shop Ltd
We're glad we could help and the ciders you received were enjoyed! We'll hope to see you again soon!
The BCS Team
Terrible Servive
Ordered cider for a special birthday present for an elderly gentleman which has not turned in inspite of 3 promised deoveries.Delivery driver got lost- my house is clearly visible , one i watched ,tracking online and passed right by even though Parcelforce lied and said he stopped and couldnt get an answer, no card left and i work in study right next to front door ,third time delivery changed without my knowledge to it being left a depot for pick up miles away.The birthday has come and gone and cannot comment on cider as no idea where it is! Avoid and choose a company with a better distribution company if you want it at a certain time ! Terrible service!
April 15, 2025
Unprompted review
Reply from Bristol Cider Shop Ltd
We’re terribly sorry you experienced such difficulty with the delivery of your recent order with us. We’re very proud of our normally excellent, next day delivery service but on this occasion, our third party courier experienced problems which delayed the delivery. I can see you contacted us after the third delivery attempt and my colleague immediately issued a full refund by way of apology for the problems, alongside this the product was successfully delivered to you the following day.
Once again, we are terribly sorry for the inconvenience caused however we are glad after discussing the situation with you at length that we could come to an arrangement by way of apology for the trouble.
The BCS Team
Quality product and excellent service
Delivery arrived within 2 days and is just as ordered. I have ordered from this company before and never been disappointed.
March 27, 2025
Reply from Bristol Cider Shop Ltd
Thank you for taking the time to leave us positive feedback! We hope to have you shop with us again soon, Timothy!
The BCS Team
Reply from Bristol Cider Shop Ltd
We're so glad the cider was enjoyed! Thanks for the great feedback.
The BCS Team
The cider was a gift for my future son…
The cider was a gift for my future son in law and this is the second time I’ve used this company.
The delivery was very quick which I liked.
March 25, 2025
Reply from Bristol Cider Shop Ltd
Thank you for taking the time to leave us such lovely feedback.
The BCS Team
Beware, avoid this company.
I received £75 worth of gift vouchers at Christmas for cider from this company. I emailed the company 10 March 2025 to arrange collection, Emily responded saying I could collect from the company on Mondays. I have sent three emails confirming my order. I have been completely blanked by this company, I have not had a response. They do not publish a telephone number which is in my opinion suspect, Are they still trading? my advice would be avoid this outfit and buy from a reputable business.
April 4, 2025
Unprompted review
Reply from Bristol Cider Shop Ltd
Hi Richard,
We’re sorry to hear you had a frustrating experience with us. Unfortunately, you caught us during a brief period where our email response times where longer than we normally operate to. We sincerely apologise. We have since rectified the problem and swiftly emailed you to take this matter further, where we await your response.
Alternatively, you are welcome to shop online with us at BristolCiderShop.co.uk at any time, redeeming your gift voucher balance or making payment by other means. We look forward to having you shop with us soon.
The BCS Team.
You responded very promptly to my email…
You responded very promptly to my email question and complied with my delivery date request. Thank you
March 24, 2025
Reply from Bristol Cider Shop Ltd
Thanks for the kind feedback! It's much appreciated.
The BCS Team
Cider selection gift.
Purchased as a gift and receipent appreciated the quality and choice of the ciders.
Also, timely delivery.
February 21, 2025
Reply from Bristol Cider Shop Ltd
Thank you for the lovely feedback, we hope the gift was thoroughly enjoyed.
The BCS Team
HONEST AND TRUE
February 20, 2025
Reply from Bristol Cider Shop Ltd
Thanks for the great review.
The BCS Team
The order was despatched quickly and I…
The order was despatched quickly and I was kept informed on the delivery.
As this was a present I can't comment on the cider I purchased.
January 28, 2025
Reply from Bristol Cider Shop Ltd
Thank you for the great feedback Fiona.
The BCS Team
Quality - Price - Punctuality
´Up to snuff’ in all respects: tastey & aromatic; within the general price range of quality ciders & delivery date as promised > I shall order again!
One Happy Customer
January 23, 2025
Reply from Bristol Cider Shop Ltd
Thanks so much for taking the time to leave us lovely feedback Elizabeth. We hope to see you shopping with us again soon.
The BCS Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.