Lina Stores - Online Shop Reviews 1,124

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 94 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, highlighting the delicious food, fresh ingredients, and excellent range of Italian produce. Many people appreciate the beautiful and secure packaging, noting that items arrive well-presented and often with thoughtful additions like focaccia. The ordering process is frequently described as easy and efficient, with many consumers expressing satisfaction with the overall service. However, some people were dissatisfied with the delivery service. Issues included delayed deliveries, orders arriving late for special occasions, and in some cases, packages not being delivered at all. A few customers also mentioned problems with packaging, such as broken biscuits or lids not being properly secured, leading to damaged items upon arrival.

What people talk about most

Product

People report positive experiences with product, often praising the excellent quality and freshness of items... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service. Many customers praise the efficient service,... See more

Quality

Customers had positive experiences with quality. Many reviewers praised the excellent products, often... See more

Order

Consumers generally express satisfaction with the ordering process. Many reviewers highlight the ease of... See more

Service

Clients share positive opinions on service, with many praising the efficiency and helpfulness of the customer... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great experience shopping online with Linastores. There is a huge range of Italian produce, a mixture of Lina Stores own & branded Italian companies. The site is easy to navigate and each product has... See more

Rated 5 out of 5 stars

Excellent service. Choice of delivery day was SO helpful and goods arrived on time. Well packaged and of course beautifully presented. All items purchased as gifts so unable to comment further but... See more

Rated 5 out of 5 stars

Please read the whole review as service was excellent and all the issues were swiftly sorted. Sadly the biscuits were all broken which is a shame as our hamper was a gift. Also during the purcha... See more

Rated 5 out of 5 stars

I was kept up to date regularly by the delivery company and when the goods arrived, they were in a very clean box with lovely clean straw packing material. The goods were kept cool by the ice packs an... See more


Company details

  1. Grocery Delivery Service
  2. Catering Food and Drink Supplier
  3. Corporate Gift Supplier
  4. Gift Shop

Written by the company

Founded in 1944 Lina Stores is one of the UK's oldest Italian delicatessens. It still operates from the same location in Soho, and has recently birthed multiple Italian restaurants in London. Homemade pasta, sauces, meats, cheeses, antipasti and more are now available for delivery nationwide.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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1-star

Replied to 22% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Very Impressed!

I was very satisfied with the easy shopping experience on the Lina website. I was even more satisfied with the customer service I received when they could not fulfil all of my order. They were polite, offered a substitution in a timely manner, ensuring my order still arrived on time. They also added a free focaccia to apologise for the inconvenience of having to substitute an item. Very impressed!

March 23, 2026
Rated 5 out of 5 stars

Great service!

The Delivery company left the parcel as agreed.
I'm a wheelchair user so appreciate consideration and patience.
Love the service and products.

March 26, 2026
Rated 4 out of 5 stars

Gift for a friend

Ordered a delivery as a gift for a friend! They loved it and it all arrived safe and well. As ever, the Lina Stores produce was great.

March 14, 2026
Rated 5 out of 5 stars

Such an easy process from…

Such an easy process from order-delivery-to cooking!
Loved not having to think about anything on Mothers Day and having a delicious dinner delivered to my door!

March 12, 2026
Rated 5 out of 5 stars

Beautiful service!

I was kept up to date regularly by the delivery company and when the goods arrived, they were in a very clean box with lovely clean straw packing material. The goods were kept cool by the ice packs and so well presented, We even got a lovely focaccia as a gift from Lina Stores!

March 16, 2026
Rated 5 out of 5 stars

It was a gift hamper

It was a gift hamper for a relative who absolutely loved it, mentioned the packaging was extra good - something he would never even look at - many thanks will use again

March 4, 2026
Rated 5 out of 5 stars

Vegetarian Valentines meal

We had the vegetarian Valentines meal. The food was lovely and fresh- the to ato sauce smelled divine as we opened the pack! The portions were generous; a huge jar of olives and plenty of cheese!
The instructions for cooking/ serving were clear and simple.

Overall a lovely experience.

February 14, 2026
Rated 5 out of 5 stars

100% Appreciated.

Been a customer of Lina's in Soho for years. Glad it's possible to have an order delivered.
Was a present for my brother in Kent.
100% appreciated.

January 20, 2026
Rated 5 out of 5 stars

Having frequently visited the store in…

Having frequently visited the store in the past, I decided to purchase a selection of delightful treats online this time. The ordering process was straightforward and efficient, and the beautifully packaged items arrived promptly. I'm confident that the recipients of these gifts will be absolutely delighted.

January 10, 2026
Unprompted review

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