Lina Stores - Online Shop Reviews 

1,143
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 84 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the wide range of delicious, high-quality Italian products, from fresh pasta and sauces to charcuterie. Many found the online ordering process straightforward and efficient, appreciating the excellent service received. Products arrived beautifully and securely packaged, often with thoughtful details like ice packs, ensuring freshness and an appealing presentation. However, some people mentioned experiencing significant delivery delays, with orders arriving late for important occasions. A few customers also reported that their deliveries did not turn up as expected, causing frustration.

What people talk about most

Product

People report positive experiences with product, often highlighting the delicious food, excellent quality,... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, with many praising timely arrivals,... See more

Quality

Users describe positive interactions with quality, frequently praising the delicious and fresh food,... See more

Order

Reviewers mention positive feedback about the ordering process, often describing it as easy, quick, and... See more

Service

Clients share positive opinions on service, with many reviewers consistently praising the excellent and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great experience shopping online with Linastores. There is a huge range of Italian produce, a mixture of Lina Stores own & branded Italian companies. The site is easy to navigate and each product has... See more

Rated 5 out of 5 stars

Excellent service. Choice of delivery day was SO helpful and goods arrived on time. Well packaged and of course beautifully presented. All items purchased as gifts so unable to comment further but... See more

Rated 5 out of 5 stars

Ordered some delicious goodies online / for delivery (having previously visited the shop in person, many many times…) Ordering was quick & easy and the beautifully packed items arrived v soon after p... See more

Rated 5 out of 5 stars

We had the vegetarian Valentines meal. The food was lovely and fresh- the to ato sauce smelled divine as we opened the pack! The portions were generous; a huge jar of olives and plenty of cheese! T... See more


Company details

  1. Grocery Delivery Service
  2. Catering Food and Drink Supplier
  3. Corporate Gift Supplier
  4. Gift Shop

Written by the company

Founded in 1944 Lina Stores is one of the UK's oldest Italian delicatessens. It still operates from the same location in Soho, and has recently birthed multiple Italian restaurants in London. Homemade pasta, sauces, meats, cheeses, antipasti and more are now available for delivery nationwide.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 11% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(1,143)

83 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Thank you

Ordering easy, packaging and delivery brilliant -of course the product is first class. Thank you.

December 4, 2025
Rated 5 out of 5 stars

Excellent service

Excellent service. Choice of delivery day was SO helpful and goods arrived on time. Well packaged and of course beautifully presented. All items purchased as gifts so unable to comment further but I am sure they will all be delicious. 😋

December 4, 2025
Rated 5 out of 5 stars

Easy to order

Easy to order, plus I had to contact Lina to change delivery dates. The communication was efficient and effective. The items ordered were packed and protected expertly … Thank you

December 3, 2025
Rated 5 out of 5 stars

Recommended by a friend

Recommended by a friend, sent as a gift. Quick and easy. Delivery on time to correct address.
No complaints and would use again if recipient enjoys the food.

December 3, 2025
Rated 5 out of 5 stars

Cinque Stelle Lina Stores ⭐⭐⭐⭐⭐

Great experience shopping online with Linastores. There is a huge range of Italian produce, a mixture of Lina Stores own & branded Italian companies. The site is easy to navigate and each product has very detailed information. My items were packaged beautifully, securely & delivered on the date I chose. As someone with Italian heritage I have found somewhere to shop for the foods I love. Mille Grazie

November 19, 2025
Rated 3 out of 5 stars

Underwhelming experience

High-value delivery was left in the common area of the apartment building even though I was at home and let the courier into the building.
One item of the delivery was missing.

November 7, 2025
Rated 5 out of 5 stars

Excellent, efficient service

Ordered some delicious goodies online / for delivery (having previously visited the shop in person, many many times…)
Ordering was quick & easy and the beautifully packed items arrived v soon after placing the order. I have no doubt the recipients (purchased various items as gifts) will be thrilled.

November 7, 2025
Rated 1 out of 5 stars

Soggy overcooked kale…

The kale that came in the meal kit was cooked and not raw like shown in the picture on the online shop, it was overcooked and soggy, the cooking instructions said to add olive oil in a pan and add kale and cook ! The already overcooked kale turned the whole pasta dish dark green colour, it was also extremely salty, everyone tried to eat it but more than half ended up in the bin.
Now I’ve had this dish in lina restaurant and we loved it, what came in the meal kit does not resemble what we ate at the restaurant at all. Very disappointing as it was a birthday gift and resulted in a spoilt meal. I’ve bought meal kits from Nonna tonda and pasta evangelist before and they have been perfect, turned out just like the pictures and taste so good.
A waste of almost £60, I won’t be ordering any more meal kits from Lina.
The tiramisu on the other hand was very good.

October 25, 2025

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