I ordered a box of ciders for my friends 40th birthday. I ordered in plenty of time and unfortunately my original order did not turn up to their address. I contacted Becky from Bristol Cider Shop who... See more
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Order arrived quickly and delivery man was very polite and courteous. Ciders are always delicious and excellent quality. Thank you for a brilliant service at good prices. Xx
Outstanding customer service! I purchased the Fathers Day tasting package which was dispatched in plenty of time but the courier lost in transit. Realising this at 8am on Father's Day, I was i... See more
Love these guys, had an amazing Christmas calendar and now a monthly subscription, with a bin end box in-between. The ciders are great, love the variety. Delivered on time and always super quick, happ... See more
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Company details
Written by the company
Bristol Cider Shop has been showcasing the very best in local, independent cider since 2010. We’re on a mission to introduce people to the world of *proper* cider and we’re so proud to say we've even been named the UK’s Independent Cider Retailer of the Year, twice. *If you’re not sure what we mean by proper cider, check out our guide to Craft Cider. We work with the best, award-winning, craft cider-makers in the UK and pick their very best ciders to feature in our mixed cider cases. The cases are arranged by taste and style so you can pick the one that suits you or you can choose an introductory/ taster case for a mix of different flavours. Our cider range: Rather than trying to stock a huge range, we sell about 100 varieties. All of which have carefully handpicked, so you know that every cider you get from us is top quality. We proud to say we know all of our producers personally, and we can even go so far as to tell you where the cider was made, who made it and what it tastes like. All of our ciders are personally selected and tested by our tasting panel, so we know it’s great stuff. Comprising industry professionals plus occasionally a lucky customer, friends or family, we taste hundreds of ciders, and only the highest scoring will make the cut. Our values: Cider trends come and go, but our values remain the same as the day we started: We only sell cider made from 100% fresh-pressed juice - not from concentrate. We only sell cider made on traditional cider farms - not from factories. We only sell cider that is naturally fermented - not artificially produced.
Contact info
Orchard Park Farm, BA4 6SF, Hornblotton, United Kingdom
- queries@bristolcidershop.co.uk
- bristolcidershop.co.uk
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Excellent service
Very quick delivery of an excellent selection of well-priced craft ciders. Highly recommended!
I was very disappointed as there was no…
I was very disappointed as there was no greetings card for my friend I sent the cider to , so he never knew who it was from even thou I filled it out on line l

Reply from Bristol Cider Shop Ltd
Great company to deal with
Great company to deal with - I had a couple of queries and they were sorted out quickly and efficiently
Margaret. Williams
Failed to deliver two days in a row
Failed to deliver two days in a row. Never once received email from parcel force. On the third day the deliver arrived at about 5.30pm. The aimed time was between 12pm and 1pm. So I has to stay in all day just in case the deliver arrived. I have never had other Web purchase deliver problems. They always deliver when they say they will.

Reply from Bristol Cider Shop Ltd
Great range of ciders
Great range of ciders, always arrives when expected. Puts a smile on my face
Bought as a surprise really very good
1st time customer
As a first time customer it was a good experience with ordering online and delivered on time. Parcel kindly left with neighbour. Thank you.
Smashing
Prompt delivery, very reasonable price, nice, secure box and ciders my son has never seen before. What’s not to like?
Easy to order a great product and swift…
Easy to order a great product and swift delivery... all in all excellent service... Thank-you
Good choice of Ciders to taste.
Good choice of Ciders to taste.
Bought as a gift. Person enjoyed receiving different ciders each month.
Great service
Excellent service
This was a birthday gift so it was important that it should arrive safely and before the birthday. All of this was achieved in good order. The recipient was delighted. Thank you.
Great cider and easy to order
Easy to subscribe and good update information. And, importantly, great cider!
excellent choice of cider
Birthday gift.
This was a gift for my son in law. The shop was prompt in answering a query that I had. Another retailer has yet to reply, over a week later. Delivery was prompt. No complaints whatsoever.
I'm always informed of the ciders…
I'm always informed of the ciders coming my way each month and they are always delivered on time 🙂. And they are always resourcing new craft ciders which I particularly like 👍. 100% customer service and satisfaction 😀
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