Bristol Cider Shop Ltd Reviews 

127
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

I ordered a box of ciders for my friends 40th birthday. I ordered in plenty of time and unfortunately my original order did not turn up to their address. I contacted Becky from Bristol Cider Shop who... See more

Rated 5 out of 5 stars

Order arrived quickly and delivery man was very polite and courteous. Ciders are always delicious and excellent quality. Thank you for a brilliant service at good prices. Xx

Rated 5 out of 5 stars

Outstanding customer service! I purchased the Fathers Day tasting package which was dispatched in plenty of time but the courier lost in transit. Realising this at 8am on Father's Day, I was i... See more

Rated 5 out of 5 stars

Love these guys, had an amazing Christmas calendar and now a monthly subscription, with a bin end box in-between. The ciders are great, love the variety. Delivered on time and always super quick, happ... See more

Company replied

Company details

  1. Alcohol Store
  2. Cider Mill
  3. Gift Shop

Written by the company

Bristol Cider Shop has been showcasing the very best in local, independent cider since 2010. We’re on a mission to introduce people to the world of *proper* cider and we’re so proud to say we've even been named the UK’s Independent Cider Retailer of the Year, twice. *If you’re not sure what we mean by proper cider, check out our guide to Craft Cider. We work with the best, award-winning, craft cider-makers in the UK and pick their very best ciders to feature in our mixed cider cases. The cases are arranged by taste and style so you can pick the one that suits you or you can choose an introductory/ taster case for a mix of different flavours. Our cider range: Rather than trying to stock a huge range, we sell about 100 varieties. All of which have carefully handpicked, so you know that every cider you get from us is top quality. We proud to say we know all of our producers personally, and we can even go so far as to tell you where the cider was made, who made it and what it tastes like. All of our ciders are personally selected and tested by our tasting panel, so we know it’s great stuff. Comprising industry professionals plus occasionally a lucky customer, friends or family, we taste hundreds of ciders, and only the highest scoring will make the cut. Our values: Cider trends come and go, but our values remain the same as the day we started: We only sell cider made from 100% fresh-pressed juice - not from concentrate. We only sell cider made on traditional cider farms - not from factories. We only sell cider that is naturally fermented - not artificially produced.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

127 reviews

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4.6

All reviews

(127)

15 reviews in the last 12 months

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Rated 1 out of 5 stars

I was very disappointed as there was no…

I was very disappointed as there was no greetings card for my friend I sent the cider to , so he never knew who it was from even thou I filled it out on line l

October 24, 2023
Bristol Cider Shop Ltd logo

Reply from Bristol Cider Shop Ltd

Anthony. A Gift Message should have been fixed to the inside box flap, so maybe your friend missed it when opening. We have now just moved to gift cards included, as others had missed it to. Apologies.

Rated 2 out of 5 stars

Failed to deliver two days in a row

Failed to deliver two days in a row. Never once received email from parcel force. On the third day the deliver arrived at about 5.30pm. The aimed time was between 12pm and 1pm. So I has to stay in all day just in case the deliver arrived. I have never had other Web purchase deliver problems. They always deliver when they say they will.

October 2, 2023
Bristol Cider Shop Ltd logo

Reply from Bristol Cider Shop Ltd

Colin. Sorry to hear this, we will take this up with Parcelforce, as they did not report any issues to us locating your address. Apologies.

Rated 5 out of 5 stars

Smashing

Prompt delivery, very reasonable price, nice, secure box and ciders my son has never seen before. What’s not to like?

September 29, 2023
Rated 5 out of 5 stars

Excellent service

This was a birthday gift so it was important that it should arrive safely and before the birthday. All of this was achieved in good order. The recipient was delighted. Thank you.

September 14, 2023
Rated 5 out of 5 stars

Birthday gift.

This was a gift for my son in law. The shop was prompt in answering a query that I had. Another retailer has yet to reply, over a week later. Delivery was prompt. No complaints whatsoever.

September 18, 2023
Rated 5 out of 5 stars

I'm always informed of the ciders…

I'm always informed of the ciders coming my way each month and they are always delivered on time 🙂. And they are always resourcing new craft ciders which I particularly like 👍. 100% customer service and satisfaction 😀

September 17, 2023

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