Due to my carelessness damaged the Smart Light indicator for my filter jug. Contacted Customer Care asking how to get a replacement. Received a rapid response from a Customer Care Advisor that... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Such good customer service. Inherited a Pure P1 tap with a sensor missing, Tried everywhere to buy one to no avail. Contacted Brita directly and Babs, was so kind as to supply me a part FOC without qu... See more
Company replied
After 4 years of outstanding service, the Memo % indicator on our BRITA jug filter stopped working. I emailed BRITA customer services regarding the problem. I had a reply within an hour or so.... See more
Company replied
The memo on my jug stopped working and I googled where I could get a replacement and was a bit sceptical when a YouTuber mentioned that they contacted Brita and got a new one. I emailed straight away... See more
Company replied
Company details
Written by the company
BRITA a global family committed to creating a positive and sustainable impact in the world of water!
Contact info
9 Granville Way, OX26 4JT, Bicester, United Kingdom
- 0344 742 4800
- enquiries@brita.co.uk
- brita.co.uk
4.7
Excellent
5K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Amazing customer service
Amazing customer service, quick response and resolution!! Well done Britta 😁
June 3, 2026
Unprompted review
Reply from BRITA UK
Hi Louise
Thank you for your lovely feedback.
We’re so glad you’re happy with the service and that we could resolve things quickly. We really appreciate your support 😊
Team BRITACare
I have used the Brita Maxtra filters…
I have used the Brita Maxtra filters for many years and they USED TO BE great. Although they are meant to last for 1 month, in the last week of that month the water quality would start to deteriorate which was fine. In the last 2 months the filters have been deteriorating after 4 DAYS (lime scale build up in the kettle and water taste is like it’s coming straight out of the tap) I have had to change filters after a maximum of 10 days! Did I just buy a bad batch of filters or what?
April 27, 2026
Unprompted review
Reply from BRITA UK
Hi Brigitte
We’re sorry to hear about your concerns.
BRITA MAXTRA PRO cartridges are designed to last UP to 150 litres or approximately 4 weeks, depending on water quality and usage.
If you’re finding that your cartridges are not lasting as expected, there can be several factors influencing this. We’d recommend contacting our team at enquiries@brita.net, who will be happy to look into this in more detail and assist further.
Team BRITACare
Replacement timer
Replacement timer was required, sorted and dispatched free of charge in short time.
June 2, 2026
Unprompted review
Reply from BRITA UK
Hi Christopher
Thanks for your great feedback.
We’re really glad we could get your replacement sorted quickly and appreciate you taking the time to share your experience 😊
Team BRITACare
A Prompt response
A Prompt response, my issue has been resolved & look forward to my order!
June 2, 2026
Unprompted review
Reply from BRITA UK
Hi Karen
Thanks so much for your kind feedback.
We’re really pleased we could resolve your issue quickly and hope you enjoy your order 😊
Team BRITACare
Warranty Replacement
Contacted Brita, regarding a cracked internal jug from replacing a filter. They responded promptly and requested the necessary details and photos of damage. Jug was still under warranty and no questions asked - replacement sent out in the post. Great customer service!
June 2, 2026
Unprompted review
Reply from BRITA UK
Hi Phil,
Thank you so much for your kind feedback!
It’s great to know you were happy with the service you received, your comments mean a lot to us.
If you ever need any further help, please don’t hesitate to get in touch. 😊
Best wishes,
Team BRITACare
Great service from Brita
Great service from Brita. Love my filter jug but the filter change reminder unit had come to the end of its natural life. One email later, sorted and a new one is on its way. Better yet, totally free.....well done Brita, excellent customer service 👏
June 2, 2026
Unprompted review
Reply from BRITA UK
Hi Dawn
Thank you so much for your kind words 😊
We’re delighted to hear you love your filter jug and that we could help get you sorted quickly. Enjoy your new indicator, and thanks again for choosing BRITA! 💙
Team BRITACare
Excellent service all round.
Excellent service all round.
I needed a new indicator light for my Glass water filter jug, and Brita sent one out with no problem.
June 1, 2026
Unprompted review
Reply from BRITA UK
Hi Zoe,
Thanks so much for your lovely feedback!
We’re really pleased to hear we could get a replacement indicator light out to you quickly and without any hassle. It’s great to know you’re happy with the service 😊
Best wishes,
Team BRITACare
Excellent customer service
Excellent customer service - dealt with issue promptly and issued a whole product replacement when a spare part under warranty was no longer available.
May 27, 2026
Unprompted review
Reply from BRITA UK
Hi Andy,
Thank you so much for your kind review! We’re delighted we could resolve the issue promptly for you. Although spare parts aren’t always available, we’re pleased we were able to provide a full replacement to put things right. We really appreciate your feedback.
Best wishes,
Team BRITACare
I have been happily using Brita for just over 5…
I have been happily using Brita for just over 5 years. I am very happy with the product and because I was needing a new tap, I reached out to Brita in order to purchase one... The customer experience has been just formidable and very quick!🤩
May 29, 2026
Unprompted review
Reply from BRITA UK
Hi Ricardo,
Thank you so much for your loyalty over the past 5 years!
We're delighted to hear you're happy with your BRITA products and that your recent experience with our team was quick and seamless.
Best wishes
Team BRITACare
excellent service
excellent service. I managed to received the replacement for broken tap even after warranty expiry as a good will gesture.
May 28, 2026
Unprompted review
Reply from BRITA UK
Hi Raj,
Thank you for your lovely review - we’re pleased we could help.
Best wishes
Team BRITACare
Great after sales service with fast solution to problem
Raised a query about a problem with the quality of the filter that wa installed for me and received a response the next day. The company agreed to send me replacement filtetsvwithout any query.
May 27, 2026
Unprompted review
Reply from BRITA UK
Hi Mr Poltorak
Thank you so much for your kind feedback.
We're really pleased to hear that your query was resolved quickly and that you were happy with the service provided. If you need any further assistance in the future, we’re always here to help 😊
Team BRITACare
Excellent service
Excellent service, extremely impressive -- replacement part reviewed and send very fast. So great to see a company replace parts rather than needed the whole unit purchased again, Many thanks Julia
May 27, 2026
Unprompted review
Reply from BRITA UK
Hi Peter
Thank you for your great feedback 😊
We’re so pleased Julia could help and get your replacement part to you quickly. We really appreciate your kind words.
Team BRITACare
Brilliant service from Brita
Brilliant service from Brita, replacing a damaged spout cover!
May 26, 2026
Unprompted review
Reply from BRITA UK
Hi Mrs Cavendish
Thanks so much for your kind words. 😊 We’re really glad we could help replace your damaged spout cover and get everything sorted for you.
Team BRITACare
BRITA gave me a free digital indicator…
BRITA gave me a free digital indicator for my water jug immediately when it stopped working - after 5 years I was very impressed!
May 18, 2026
Unprompted review
Reply from BRITA UK
Hi,
Thank you so much for your lovely feedback! We’re really pleased we could help with a replacement indicator, and it’s great to hear it left such a positive impression even after 5 years of use. 😊
We truly appreciate your support and kind words about our service.
Best wishes,
Team BRITACare
Great customer service,fast and…
Great customer service,fast and efficient
May 22, 2026
Unprompted review
Reply from BRITA UK
Hi Pauline,
Thank you for your kind words! We’re so pleased to hear you found our customer service fast and efficient, that’s exactly what we aim for. 😊
Best wishes,
Team BRITACare
Reached out to support to get a new…
Reached out to support to get a new Memo indicator for our jug. Before I knew it, they just sent out a new one free. Great service and great water :)
May 22, 2026
Unprompted review
Reply from BRITA UK
Hi Joe,
Thank you so much for your lovely review! We’re really pleased to hear our team could get a replacement Memo indicator out to you so quickly.
If you need anything else, we’re always here to help.
Best wishes,
Team BRITACare 💧
Great service from brita
Great service from brita, had a damaged cartridge and kinda Outhit on the back Burner to sort tomorrow, so did it today, filled in an online form, got super fast responses, sent pics of cartridge, box and proof Of purchase and straight Away they’re sending me a replacement. Really fast service.
May 21, 2026
Unprompted review
Reply from BRITA UK
Hi Kevin,
Thank you for your kind review! 😊
We’re really pleased to hear you had a smooth experience and that our team could resolve this quickly for you. Thanks for taking the time to share your feedback , it means a lot to us!💙
Best wishes
Team BRITACare
I am very pleased with the quality of…
I am very pleased with the quality of service received by BRITAcase advisor (Laura and Maxine). They are very quick and customer focused.
May 20, 2026
Unprompted review
Reply from BRITA UK
Hi Pankaj,
Thank you for your kind feedback!
We’re delighted to hear that Laura and Maxine provided such quick, customer-focused support. We’ll be sure to share your comments with them 😊
Best wishes
Team BRITACare
Good at growing mould
A few months after using the Brita jug, the spout had black mould growing around the small connections. This is with the jug being washed weekly, dried & kept in the fridge. The mould does not fully come off, despite scrubbing with a new toothbrush & then putting it in the dishwasher. It’s reasonable to expect a water jug not to grow black mould on the pouring spout. Customer service just keeps repeating the cleaning steps that I have already done & telling me to steep it in Milton. I don’t expect to have to do this much cleaning for a water jug & if that’s the case, it should be clearly stated before purchase. What a waste of money & I still have 3 filters left. Will never buy any Brita products again & will be sure to let as many people as possible know of my experience.
May 19, 2026
Unprompted review
Reply from BRITA UK
Hi Laurie,
Thank you for your feedback.
While this type of build-up is not considered a manufacturing defect, we would still like to help further. If the issue remains after following the recommended cleaning steps, please do get back in touch with us so we can look into this for you in more detail.
Best wishes
BRITACare
Brita Care Team impressive
Brita Care Adviser provided excellent help concerning Memo indicator. Quick and courteous response with a new indicator being forwarded without charge. A very refreshing company policy with helpful staff.
May 19, 2026
Unprompted review
Reply from BRITA UK
Hi Gary,
Thank you for your lovely feedback!
We're so pleased to hear our team was able to help quickly and get a new memo indicator sent out to you.
Your kind words really mean a lot to us 😊
Best wishes
Team BRITACare
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