the men were careful, quick and polite.Nothing was broken or otherwise damaged on unpacking. No complaints at all. We'll never move again having moved to a retirement flat but if we were to we wouldn'... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Britannia Reeves moved my mum this week and did a brilliant job. Lee, Darren and Jason were so professional, friendly, polite, careful, hardworking and diligent. They worked so well as a team and whe... See more
Company replied
First of all Amanda and Bill was extremely helpful patient and cooperative given our ever-changing completion date ! When our move started Anthony Darren and Jason arrived to start packing and loadi... See more
Company replied
We have had outstanding service from Britannia Reeves for our recent house move. Amanda was very helpful in sorting out dates which changed several times. Our team for two days of moving were Dere... See more
Company replied
Company details
- Moving Company
- Freight Forwarding Service
- Moving and Storage Service
- Shipping Service
- Storage Facility
- Transportation Service
Written by the company
Britannia Movers provide a friendly, professional and efficient moving service across the UK and beyond. Whether you are moving to a new home just a few miles away or starting a new life on the other side of the world, one of our 43 depots will be happy to help. Whether you are moving a one bedroom flat or a 20 bedroom mansion, our highly-trained crews will do everything they can to take away the stress of moving day, leaving you free to enjoy the excitement of a new beginning. Our services include packing and unpacking, export wrapping for long-distance moves, bespoke crating for fragile and valuable items, vehicle shipping, and furniture dismantling and reassembly. For office or workplace moving customers, we work with you before the move planning everything down to the smallest detail. This helps you to minimise downtime and keep your business functioning. For customers moving further afield, we organise your shipping and work with high quality, carefully vetted companies all over the world to provide you with a door to door service, all overseen by our UK-based move coordinators. We are members of the British Association of Removers and hold a number of British Standard and ISO quality accreditations. We have 43
Contact info
10 Wells Place, RH1 3DR, Merstham, United Kingdom
- 0208 256 1735
- marketing@britannia-movers.co.uk
- britannia-movers.co.uk
4.6
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 91% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Absolutely amazing
Absolutely amazing, Carla and her husband Cosomo were so helpful, nothing was ever too much trouble and I moved from a third floor flat to a third floor !!! So caring and they were with me for three days, it was an amazing experience when it could have been dreadful!! Please thank them and Britannia.
Carol Parker
December 18, 2025
Reply from Britannia Movers
Thank you for your high praise of Carla, Cosomo and the rest of the teams efforts in helping with your move. Your kind words are gratefully received. We wish you a very Merry 1st Christmas in your new home!
All the team were so friendly and…
All the team were so friendly and helpful, professional and efficient. Taking all the stress out of our move. Their “pack and wrap” service was particularly helpful.
Very neat and tidy. Covered the carpets and stairs with “cling film“ ensuring the house was kept neat and tidy.
November 28, 2025
Reply from Britannia Movers
Many thanks for your fantastic review, its really great to hear about your experience and that the team made your move stress-free. We wish you a very Merry 1st Christmas in your new home!
Absolutely brilliant
Absolutely brilliant, couldn't get over how smoothly it all went, can't fault them.
December 8, 2025
Reply from Britannia Movers
Thank you for your high praise and 5-star rating. We are really pleased to hear that the team provided you with a smooth and stress-free service. We wish you a very Merry Christmas in your new home!
I chose Britannia Fleet to move my items from the UK to Germany
I chose Britannia Fleet to move my personal belongings from the UK to Germany, and the experience has been extremely stressful, unclear, and costly. I was always open and transparent about my situation: my goods were stored in the UK while I was living and working in Malawi, and I moved directly from Malawi to Germany. At no point was I warned that German customs would refuse duty-free entry because my belongings were not physically in my country of residence immediately before relocation.
Had I been given correct advice, I could easily have flown via the UK or arranged for my goods to come directly from Malawi, avoiding this entire issue. Instead, I received no guidance about the risk of duty and taxes, no explanation of the customs implications, and no support in preparing the correct paperwork. I was also never informed that additional charges might apply.
As a result, I have now been told I must pay around €600 in duty/taxes and €750 for redelivery — costs I was not prepared for and not responsible for creating. The communication has been inconsistent, last-minute, and lacking in transparency, with constantly shifting explanations and unexpected invoices. This has left me without my household goods for months and facing significant extra payments despite already paying the full quoted relocation fee.
This company has not provided the professional clarity or support expected from an international moving service, and I cannot recommend them based on my experience.
Also, SO many items stolen which can never be replaced. Do not trust this company.
October 20, 2025
Unprompted review
Reply from Britannia Movers
Dear Jacqueline
We are sorry to receive your negative review and offer you our sincere apologies for being disappointed with the service provided by Britannia Fleets. Having investigated the issues raised in your review with the operational branch, I can confirm the following:
You contracted Britannia Fleets to collect your consignment from Roy Jacks Self Store for onward shipment to Germany. Your goods had been stored at Roy Jacks since August 2023 while you resided in Malawi until your relocation to Germany in June 2025 where you wanted your goods to join you.
Collection of your consignment from Roy Jacks took place on 08/07/25 and was held in their depot while they awaited the required customs documentation. Throughout this time, you were informed that our agent was exploring options to achieve duty-free clearance. On 22/07/25, our agent advised that duty-free clearance appeared possible, and this was relayed to you, with delivery in Germany scheduled for 08/09/25.
On 02/09/25 the T1 documents were submitted to our German agent/customs. However, the customs office elected to carry out a physical inspection, which Britannia Fleets promptly informed you of the associated charges. As per the exclusions in your booking documentation, additional charges such as customs inspections and import duties are not included within our quotations.
On 04/09/25 our German agent confirmed that following a closer review, German Customs had ruled that taxes and duties would apply. This was communicated to you immediately with further correspondence detailing customs reasons for their ruling and the charges due.
On 08/09/25 your consignment was delivered into our agents warehouse in Hesenkamp. Unfortunately, there was then a delay in customs clearance due to you not providing approval for them to proceed. Clearance authorization was not given until 08/10/25. The clearance and inspection were completed on 27/10/25, after which our agent arranged delivery to your residence on 30/10/25.
On 30/10/25 delivery was completed and you had reported that the team had done “a brilliant job”.
Prior to your review, neither Britannia Fleets nor our German agent had been notified of your missing Christmas decorations. We are sorry that you are unable to find your Christmas decorations, however we can confirm that everything collected from the self-store facility was delivered to your new property in Germany as confirmed on the signed delivery documentation. We hope that your missing Christmas decorations are found once things have settled in your new home.
We are genuinely sorry that you were not fully satisfied with the service provided. At Britannia, we are committed to delivering a high standard of service and take all feedback seriously as part of our continuous improvement.
Should you wish to discuss your move further, please kindly email CustomerRelations@britannia-movers.co.uk and we will be happy to help you.
Yours Sincerely,
BMI Customer Relations
Reply from Britannia Movers
Thank you for your 5-star rating, if we can ever help in the future, it would be a pleasure to assit. We wish you a very Merry Christmas!
Just like to say they were so…
Just like to say they were so professional in doing there job, took care in moving wooden furniture,and even covered furniture that needed covering. Could not fault anything. They had challenges regarding parking but with my help they managed to handle it.
November 27, 2025
Reply from Britannia Movers
Thank you for your high praise and for choosing Britannia to help make your move as smooth as possible. We wish you a very Merry Christmas in your new home!
Just wanted to share a great experience…
Just wanted to share a great experience with Britannia Movers. They moved us in two days and could not have been more polite, courteous and helpful. Nothing was too much trouble and they problem solved everything I was worried about. I wouldn’t hesitate to recommend them.
November 24, 2025
Unprompted review
Reply from Britannia Movers
Thank you so much for your wonderful feedback! We’re delighted to hear that you had such a positive experience with Britannia Movers. It’s great to know that the team’s politeness, problem solving, and willingness to go the extra mile made your move smooth and stress-free.
We truly appreciate your recommendation and are grateful you took the time to share your experience. We wish you a Merry Christmas in your new home!
Excellent
Excellent, efficient company. For me, the branch was located in Exeter. The movers did a good job, came well prepared and were very friendly. The furniture was moved and returned safely. The contact with the company was very good. I was kept in the loop at all times by email and phone and they took the trouble to confirm everything in writing, so dates were clearly established. If I needed to email them, the response was fast. I would definitely use this company again.
November 12, 2025
Reply from Britannia Movers
Thank you so much for your wonderful review! We’re delighted to hear that your experience with Britannia Lanes of Devon was excellent from start to finish. Our team works hard to be well prepared, efficient, and friendly, so it’s great to know their efforts made your move smooth and stress-free.
We’re also pleased that Britannia Lanes of Devon's communication kept you fully informed throughout the process. Clear and timely updates are a priority for us, and it’s rewarding to hear that this made a positive difference.
Thank you again for choosing us and for taking the time to share your feedback. We truly appreciate it and would be more than happy to assist you again in the future
Will, Steve and Jay. Three Musketeers.
Will, Steve and Jay were just fantastic from start to finish. Amanda was superb in terms of the upfront work to organise the process.
We cannot speak highly enough of the team. They were professional, polite, hard working and compassionate throughout. Just brilliant. Thanks again, guys.
Look forward to working with you again in the future.
November 19, 2025
Reply from Britannia Movers
Thank you so much for your wonderful feedback! We’re thrilled to hear that Will, Steve, and Jay made such a positive impression. It’s also fantastic to know that Amanda’s organisation and support helped make the entire process smooth from the very beginning.
We truly appreciate your kind words about the team’s professionalism, hard work, and compassion. It means a great deal to everyone involved.
Thank you once again for choosing us, and we look forward to the pleasure of working with you again in the future.
These guys made a very difficult move…
These guys made a very difficult move incredibly easy for us. There were very polite and respectful to us and our furniture. Everything we ask of them, they delivered. Would 💯 % recommend Britannia. Superb from start to finish. More than we expected massive thanks guys you all were brilliant. THANK YOU.
November 19, 2025
Reply from Britannia Movers
Thank you so much for your fantastic feedback! We’re delighted to hear that our team helped make a difficult move feel easy and that you felt supported and respected throughout. It’s wonderful to know everything met and even exceeded your expectations. We truly appreciate the recommendation and your kind words. Thank you again and best wishes in your new home!
Amazing service from Britannia Reeves
Amazing, customer focused service from Britannia Reeves. The team on the day did everything they could to ensure a stress free, friendly and professional move. Excellent value too. Would recommend Britannia Reeves to anyone in the Guildford area (and areas they serve).
November 18, 2025
Unprompted review
Reply from Britannia Movers
Thank you for your high praise of Britannia Reeves! Its really wonderful that you have shared your experience and offer your recommendations of our services. We wish you all the very best in your new home!
A first class removal experience First of all Amanda and Bill was…
First of all Amanda and Bill was extremely helpful patient and cooperative given our ever-changing completion date !
When our move started Anthony Darren and Jason arrived to start packing and loading the trucks. They were very respectful & courteous and then for the next 3 days everything went so smoothly especially when we arrived at our new home and they unloaded carefully, placed furniture where we wanted it etc. Always cheerful and smiling. The whole experience was spot on and first class. Thank you everyone from Jack and Nicolette Glee. We couldn't have done it without you. !!!!!
November 5, 2025
Reply from Britannia Movers
Hi Jack & Nicolette, Thank you so much for your wonderful feedback! We’re thrilled to hear that Amanda, Bill, Anthony, Darren, and Jason made your move smooth and stress-free. Our team works hard to provide a first class experience, and it means a lot to know we delivered that for you. We truly appreciate your trust and are grateful we could be part of your transition into your new home!
5-star service from Britannia.
This is the second time where I have used Sammi and the team at Britannia to move my household goods internationally, and again I received 5-star service. The entire process was seamless and professional and I was kept informed all along the way. I have no hestitation in recommending Sammi and Britannia if you're after a thorough and peace-of-mind international move.
November 10, 2025
Reply from Britannia Movers
It was our pleasure, thank you for entrusting us to help with your moving requirments for the second time. Its lovely to hear that Sammi and the team made your move as seamless as possible. Best wishes in your new home!
Removal Company- Brilliant
The young men who arrived on our moving date were very courteous and treated our furniture with care. On arrival at our new home, nothing was too much trouble for them. I am very house proud and like everything perfect. The gentlemen carried out my wishes for the placing of furniture with respect and cheerfulness. Could not have chosen a better Company
November 11, 2025
Reply from Britannia Movers
It was a pleasure to assist you with all your moving needs. Thank you for choosing Britannia and for sharing your experience. We wish you all the best in your new home!
Reply from Britannia Movers
Thank you so much for your 5-star review! We wish you all the best in your new home.
Great experience with Brittania movers…
Great experience with Brittania movers helping my parents move house. Friendly, cheerful and professional team. Reassuring at all stages, worked quietly and efficiently. Would definitely use the company again.
November 14, 2025
Unprompted review
Reply from Britannia Movers
We are so pleased to hear how happy you and your parents were with the moving service. Thank you for choosing Britannia Reeves and for sharing your experience. We wish your parents every happiness in their new home!
Fantastic service - highly recommend
Fantastic service with this movers for our move. Professional and reasonably priced. The team couldn't do enough for us and were more than understanding when there was a delay in getting the keys.
Thanks to Jillian from main office, who went above and beyond for us until we finally were able to get into our property. Highly recommend this mover.
November 6, 2025
Unprompted review
Reply from Britannia Movers
Thank you for your high praise of Britannia KnightPackings's service. Jillian and the team will be very grateful to hear how pleased you were with their efforts in ensuring your move was as stress-free as possible. Best wishes in your new home!
Excellent service all round!
From the initial consultation to the move to the post-move follow up, everything was superb. Friendly, kind service, competitive price, great guys to pack up the house in Spain and another great team to unpack on arrival in the UK, Sammi in the office was in contact regularly and called on the day of the move to check in all was going well. Wonderful service from start to finish. Cannot fault Britannia one bit!
October 22, 2025
Reply from Britannia Movers
Thank you for your 5-star review of your experience! Its great to hear that Sammi and the team made things as easy as possible for you. We wish you all the best in your new home!
Great removals company!!
Our movers really went above and beyond to make the day as stress-free as possible! The communication was great from begining to end and I would absolutely recommend them!
November 5, 2025
Reply from Britannia Movers
Thank you for your lovely review and for choosing Britannia. Its really great to hear that the team provide you with a smooth and stress-free experience. We wish you all the best in your new home!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.