Britannia Movers Reviews 

1,111
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 146 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, friendly, polite, and hardworking, making their moving experience smooth and stress-free. The service is frequently highlighted as outstanding, with many appreciating the efficiency, care, and helpfulness provided from start to finish. Reviewers also found the user experience to be excellent, noting the company's strong communication and ability to handle complex moves with ease. However, some customers experienced issues with the delivery service, citing instances of items being damaged, rushed packing, or insufficient van space leading to delays. A few people also reported a lack of accountability and poor communication, particularly with international moves, leading to unexpected delays and dissatisfaction.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently praising their professionalism, friendliness, and... See more

Service

Clients share positive opinions on service, with many reviewers expressing satisfaction with the effort,... See more

Delivery service

Users describe ambiguous interactions with delivery services, with some customers reporting positive... See more

User experience

People report positive experiences with user experience, highlighting an easy, comfortable, and stress-free... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting excellent communication,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

the men were careful, quick and polite.Nothing was broken or otherwise damaged on unpacking. No complaints at all. We'll never move again having moved to a retirement flat but if we were to we wouldn'... See more

Rated 5 out of 5 stars

Britannia Reeves moved my mum this week and did a brilliant job. Lee, Darren and Jason were so professional, friendly, polite, careful, hardworking and diligent. They worked so well as a team and whe... See more

Company replied

Rated 5 out of 5 stars

First of all Amanda and Bill was extremely helpful patient and cooperative given our ever-changing completion date ! When our move started Anthony Darren and Jason arrived to start packing and loadi... See more

Company replied

Rated 5 out of 5 stars

We have had outstanding service from Britannia Reeves for our recent house move. Amanda was very helpful in sorting out dates which changed several times. Our team for two days of moving were Dere... See more

Company replied


Company details

  1. Moving Company
  2. Freight Forwarding Service
  3. Moving and Storage Service
  4. Shipping Service
  5. Storage Facility
  6. Transportation Service

Written by the company

Britannia Movers provide a friendly, professional and efficient moving service across the UK and beyond. Whether you are moving to a new home just a few miles away or starting a new life on the other side of the world, one of our 43 depots will be happy to help. Whether you are moving a one bedroom flat or a 20 bedroom mansion, our highly-trained crews will do everything they can to take away the stress of moving day, leaving you free to enjoy the excitement of a new beginning. Our services include packing and unpacking, export wrapping for long-distance moves, bespoke crating for fragile and valuable items, vehicle shipping, and furniture dismantling and reassembly. For office or workplace moving customers, we work with you before the move planning everything down to the smallest detail. This helps you to minimise downtime and keep your business functioning. For customers moving further afield, we organise your shipping and work with high quality, carefully vetted companies all over the world to provide you with a door to door service, all overseen by our UK-based move coordinators. We are members of the British Association of Removers and hold a number of British Standard and ISO quality accreditations. We have 43


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 91% of negative reviews

Typically replies within 48 hours

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4.6

All reviews

(1,111)

140 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great team

Great service from a really good team. Had the packing service which made life so much easier. Nothing was too much trouble for the team. Thank you

January 26, 2026
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Reply from Britannia Movers

We are really grateful for your feedback and are pleased to hear how impressed you were with our removal and packing service. Thank you for choosing Britannia, we wish you all the best in your new home!

Rated 5 out of 5 stars

Extremely efficient service

Extremely efficient service - everything went to plan

February 11, 2026
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Reply from Britannia Movers

Thank you very much for your 5-star rating of your moving experience with Britannia. We wish you every happiness in your new home!

Rated 5 out of 5 stars

Britannia Reevds - Stress busters!

I found the moving out and moving days very stressful with so much that could not be done until the last minute, but your team were absolutely brilliant. They were calm, professional, prompt and so efficient my stress levels went right down as the days went on!

January 29, 2026
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Reply from Britannia Movers

Thank you for taking the time to share your experience. Its really great to hear that the team supporting your move were able to help ease the stress - moving home is considered one of the most stressful life events to go through. We wish you all the best in your new home

Rated 5 out of 5 stars

From the very first survey

From the very first survey, and quote, to moving day everyone was friendly and very helpful. All questions were answered fully when I called and I would recommend in a heartbeat.

February 11, 2026
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Reply from Britannia Movers

Thank you for your heartfelt recommendations of our services. We are very grateful for your kind words and your descision to book with us. We wish you all the best in your new home!

Rated 5 out of 5 stars

Great service

Great service, used for move out and into storage and for moving in and would use again (if needed)!

February 11, 2026
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Reply from Britannia Movers

Many thanks for your high praise and for choosing Britannia for your storage needs. We would be delighted to help you with any storage or moving services in the future! We wish you all the best.

Rated 5 out of 5 stars

The team worked well togeather as a…

The team worked well togeather as a unit. They were very focused in the way that they dealt with a first floor apartment. The boxes packed well and labelled with the contents and location for delivery. Thankyou very much

February 9, 2026
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Reply from Britannia Movers

Thank you very much for your kind review! We’re delighted to hear you were happy with the service and the way the team handled your first floor apartment move. It’s great to know the packing and labelling made the delivery process smoother for you. We wish you all the best in your new home!

Rated 5 out of 5 stars

Professional friendly service


Professional friendly service, great at working to time frame, no breakages or bumped walls. Clean and tidy everything you would want from a mover at a reasonable price can't rate highly enough and would recommend to anyone.

February 5, 2026
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Reply from Britannia Movers

Thank you so much for your fantastic review! We are really pleased to hear you were happy with the service and that everything went smoothly and on time. Taking care of your belongings and your home is always our top priority, so it’s great to know that showed. We truly appreciate the recommendation and wish you all the best in your new home!

Rated 5 out of 5 stars

Moving house

Whys, Ben and Aaron were absolutely amazing.
Could not fault them at all made our move so stress free.

January 27, 2026
Unprompted review
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Reply from Britannia Movers

Thank you for sharing your experience. Its great to hear that you were very pleased with Whys, Ben and Aaron removal service. We wish you all the best in your new home!

Rated 5 out of 5 stars

Very efficient

Very efficient. Great timekeeping. More than helpful

February 5, 2026
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Reply from Britannia Movers

Thank you for your 5-star rating, we really appreciate it. We wish you all the best in your new home!

Rated 5 out of 5 stars

Making moving less di

All contact with the office was helpful and polite. The team of Leighton Harvey Jimmy and Adey were excellent very pleasant helpful. Could not praise all concerned enough and will gladly recommend Brittainia removals

January 28, 2026
Unprompted review
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Reply from Britannia Movers

We’re delighted to hear that the team at Britannia Chase provided such a helpful and pleasant service for you. Your recommendation truly means a lot to us. We wish you all the best in your new home.

Rated 5 out of 5 stars

An exceptionally professional move

An exceptionally professional move. The team lead walked around my property clarifying all items that were to be removed. Then the lead walked around with their team so everyone was very clear on the tasks. All items were carefully removed and packed into my storage facility - an exceptionally smooth operation, that included disassembling and safely storing a baby-grand piano. Awesome job!

January 21, 2026
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Reply from Britannia Movers

Thank you for the wonderful feedback. We’re pleased to hear the team’s professionalism and care with your belongings stood out especially with their experienced handling of your baby-grand piano. We truly appreciate your high praise.

Rated 5 out of 5 stars

Zero stress with this team onboard....

From beginning to end this service has been outstanding. The communication and 'can do' attitude is so refreshing and a relief when needing to move stuff around the world. Moving is one of the biggest stressors around and only one who has moved multiple times can understand how good it is to find a team willing to go the extra mile to make it all smooth sailing.

January 21, 2026
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Reply from Britannia Movers

Thank you so much for your kind words. We’re really glad we could make the process smooth and stress-free for you. It means a lot to know our team and communication made a difference and thank you for taking the time to share your experience.

Rated 4 out of 5 stars

Removals with Britannia Moves

My furniture was taken to a storage by Britannia Movers in two containers. Each item inside of containers was wrapped with soft material. They came at time. Not small trailer was professionally parked without obstruction of neighbour's ways in/out or pedestrian. Protected my floors. Took out and later put in a small porch light ball to prevent damaging it. Decomposed and moved furniture slowly and carefully. They stopped waiting for rain to be less. Composed furniture and placed it. My furniture had small evidencies of mould which I easily removed before the installation. They let me do it. Considering one year storage time including two winters, it is good result. Small wooden table lost, one bed drawer front panel unattached, some chips on but who working has no small mistakes to fix later. I was explained that they will try to find the table by my photo inventory. Not yet but I definitely looking forward with hope. The drawer panel was unattached when all documents were signed but they kindly promised to put it into delivery report. People were polite. I felt me comfortable, out of stress. Removals and return took reasonable time. I would like to work with Britannia next time when move in /out. Return was handled by Neil, Dave and Chris.

January 15, 2026
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Reply from Britannia Movers

Thank you for taking the time to share your experience. Its great to hear that overall you were happy with the service. If you wish to discuss your claim please kindly contact customerrelations@britannia-movers.co.uk and we will be happy to provde further assistance.

Rated 5 out of 5 stars

Uk to Nz

We were relocating from the Uk to New Zealand. Britannia Movers helped us in this process. Super easy to work with and at a reasonable price for the distance we were shipping our belongings. A super helpful team from the start of the process. The guys arrived on time and had all of our belongings packed and logged within an hour or two. We had regular updates on the ship and the eta of our belongings. Once it had arrived into NZ and through customs we had our belongings delivered to us earlier than expected. All exactly as we had left it. A great service and would highly recommend.

January 16, 2026
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Reply from Britannia Movers

Many thanks for your high praise of your international move. Its great to hear that the team and the service from start to finish was as stress-free as possilbe. We wish you all the best in your new home!

Rated 1 out of 5 stars

Very sorry to say the service was…

Very sorry to say the service was shocking.
I was told I was having the full packing service.
2 men arrived when I said that someone was supposed to be packing the items they said that there wasn’t an extra person available
The whole process was really rushed and I had to pack the items that weren’t packed up very quickly myself because they were in such a rush.
The items were them put into storage into the storage container what I said aren’t the items supposed to be all covered as I don’t want them damaging and they said they would be fine and the storage container that they were put in would not be reopened until the items were returned back to me.
I rang the office the next day to say my concerns about my items not being wrapped properly and it all being very rushed, so she looked into it and then sent me pictures saying that they’d now put protection over the items ready for when my items were being returned to me.

Some months later they arrived in a small van and I was told that all my items had been taken out of the storage container the noght before.and placed into this van when I was previously told nothing would be touched and would be in the storage container until they were returned to me.

in unpacking all the items I found that two of my items were damaged badly and also my items were just put into the property and left really disappointed by the service unfortunately although I will say that the advisers that I spoke to on the phone and also the two Men that we’re doing my delivery on the return we’re very nice and helpful and did take pictures of the damage unfortunately I won’t I’d be using Britannia removals Manchester again

January 14, 2026
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Reply from Britannia Movers

We are sorry to hear of your disappointing experience. Should you wish to discuss your recent move and so that we can investigate, then can you please email CustomerRelations@britannia-movers.co.uk. You will need to include the name of the Britannia member you booked your move through.
Kind regards
Britannia Customer Relations

Rated 5 out of 5 stars

Excellent Service and very thorough!

All around excellent service from our contact Avner at NorthStar Mover Co in Northridge, CA to Kate at Britannia Movers in Redhill, Surrey who kept us updated throughout the process of us moving back to the UK.
The guys (Britannia Ryans) who unloaded our 20ft container, delivered everything to our 6th floor London flat, unpacked, set up and took away all the debris were amazing - Igor, Petr, Aurimas, Lyndell, John & Cosmin - they deserve 5/5 - Brilliant work & highly recommended to others planning a big move!

January 6, 2026
Unprompted review
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Reply from Britannia Movers

Thank you for sharing your experience of your move back to the UK. Kate and the team are grateful of your kind feedback on the service they provided. We wish you every happiness in your new home and a happy New Year!

Rated 5 out of 5 stars

Christmas Eve Move

Due to a last minute sale I had to arrange a move in the few days before Christmas. Britannia came up trumps & the move went very smoothly with packing on 23 December & the actual move on Christmas Eve. Many thanks for a first class service.

December 24, 2025
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Reply from Britannia Movers

We are very pleased that we were able to help you with your last minute move. Thank you for choosing Britannia and for your high praise of our services. We hope that you and your family had a wonderful Christmas in your new home. Best wishes for 2026!

Rated 5 out of 5 stars

Very professional team

Very professional team - they couldn’t have been more helpful. I thoroughly recommend them.

December 19, 2025
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Reply from Britannia Movers

Thank you for your high praise and recommendation of our services, your feedback is greatly appreciated. We wish you a very happy New Year in your new home!

Rated 5 out of 5 stars

Friendly and competent

They were friendly, helpful and very careful. They quietly and efficiently did the job

December 24, 2025
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Reply from Britannia Movers

Thank you for your 5-star rating of the teams moving services. We hope you had a fantastic 1st Christmas in your new home! Happy New Year

Rated 5 out of 5 stars

Absolutely amazing

Absolutely amazing, Carla and her husband Cosomo were so helpful, nothing was ever too much trouble and I moved from a third floor flat to a third floor !!! So caring and they were with me for three days, it was an amazing experience when it could have been dreadful!! Please thank them and Britannia.

Carol Parker

December 18, 2025
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Reply from Britannia Movers

Thank you for your high praise of Carla, Cosomo and the rest of the teams efforts in helping with your move. Your kind words are gratefully received. We wish you a very Merry 1st Christmas in your new home!

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