Britannia Parking Reviews 

If I could give them 0 stars I would. Money laundering scamming companies who all they think about is the money. I paid £5 to park at there car park I got 2 separate tickets one was slightly covering the other one where you could still clearly see the time however they still proceed to give me a £60 ticket. Can’t do anything right! Paid for my parking like a good citizen yet still got a ticket so Whats the point. Disgusting

We, like most hard working people in Southampton have been penalised with the parking charges that have come into place, without much, or hardly any information around the car park, of the new changes! Same issue on the APP, my Son pays for his stay each time. He Has been using this car park for over a year, as it was convenient and trying to save on parking fees! he is a Teenager working part time, But with no update or sufficient information on the app. Been charged after 8pm...only recently its come to our attention as we have had more than a handful of letters in the post ..if any one else is pursuing this with a solicitor please comment and leave details.
Southampton City, has become a horrible placer for Driving, the Shops Retailers will suffer...just makes you want to stick to online, and not support the local businesses.

How can this company improve???
Easy. Stop being greedy and use common sense. If someone is using the carpark legitimately and can prove this despite not signing their registration into their tablet the fine should not be persued. It's time something was done about these carparking companies. They are theiving scum

They are unscrupulous thieves who hound innocent motorists. Avoid if at all possible.

They don’t deserve even 1 star.
Recently received a blue badge due to severe lung condition. Parked several times in same month , after checking with attendant that 3 hours free .
….all good
A few days later noticed after parking and return to car the signs looked a little different….. Looked and found conditions had changed for blue badge holders. Spoke to a parking attendant we had previously seen who said this happened over previous day or so.
Date of alleged contravention 24 August 2025.
At no stage did we see any indication alerting users to the FUTURE changes.

Others caught out by this also…. Some on multiple occasions!!
Check out Southampton echo .
Awful way for a company to behave … no moral compass, for this organisation.
Bunch of “chancer crooks “

Would give less than a star if I could - this company is a nothing more than a racketeering and extortion ring design to inflict maximum pain to their unfortunate ‘customers’.

They lead the way in displaying the gold standard of how to royally screw the very people who keep their lights on.

Vile company. I paid for a ticket, but I used my registration, not my girlfriends' car that I was driving. I appealed IMMEDIATELY. Then NOTHING. Then a final reminder. And a claim they denied my appeal. I received NO email. They're basically criminals.

ADDITIONAL.
I live-chatted to another human - this one had a heart - and he gave me another week to pay the reduced fine (which I did within 5 minutes).

Their practices are AWFUL. They put the burden on YOU to chase you own case. They try to make you wait until deadlines are up, then they happily tell you that you need to give them more money.

But they hired someone with a heart and I'm grateful to him.

Despicable company. This type of parking fine should be banned. Look at their companies house records. Huge profits for people’s misfortune. I was 5 minutes over my stay and charged £60. There was a huge queue in the toy shop so had to wait. Criminal behaviour that should be stopped. How do the owners sleep at night? Total scumbags.

Their machines should always be fully functional, they should never offer the option to pay by card, as what appears to be a fully legitimate means of payment, results in non payment and a subsequent fine. Added to the painstaking aggravation, they reject any form of appeal.

Unfortunately I can not give a zero for this company. There machine did not work in Travelodge hotel in Romford. I was advised by Travelodge to press the customer service button to get a discount but nobody responded so I had to pay the full charge. I was going to appeal but they make the process as difficult as possible with no email address just a phone number with answerphone message saying I had to appeal this by post. I have decided not to appeal as would cost me even more money. I will be avoiding their car parks in the future and staying at hotels with these car parks attached.

Tried appeal a fine. They didn’t reply so long close (few days) to the pay early reduction. I paid the fine. Then they replied to saying, as I paid I excepted I was liable. The closest the appeal. Company are totally trash make peoples lives a misery.

Absolute garbage.
10 minutes late for parking after a walk and some lunch out.
£100 for being 10 minutes late back to a car park that was almost empty and not like people were waiting to park up.
You can absolutely not get through to a person to talk to them about the fine, you are passed around a circus of options to press and not one of them puts you through to someone to speak to. You can appeal by email eventually and they do look at it for you. The lack of personal interaction is garbage. This is purely to make money from people as the condition of the car park was very poor...pot holes and half a large rocky/ gravel area.
Be very careful with this company indeed.

Unbelievable- someone needs to go watchdog or report this private car parking company - who are so difficult to contact can only via appeal and after one appeal that’s it they say it’s ended and threaten you will pay more if go ombudsman or pass to debt collectors. A bullish and ruthless approach and no consideration of poor signage or markings. I have photos of unclear marking and they only photo they show is a zoomed in photo of one particular where u can just a bout see line. Unbelievable!

Change the parking regulations at west quay without putting up big signs on entry, if you're going to make changes then you have to advertise that on entry for people to see. All you've done is change the signs by the pay machines.
I used that car park with my disabled son and used his badge so was free parking before the new rule. It's only because we heard other people moaning about having to pay that we checked the signs, now ended up with 2 parking charges because you can't notify people properly.
Absolute joke of a company

I went to west wittering beach, i was told by the stewards that i can pay online at westwitteringbeach.co.uk and theres no parking machines since its ANPR, enter my reg and pay for parking there. i go onto the website and my reg doesnt appear, done it every single day and still nothing. I then get a PCN through the post saying i didnt pay for parking... well durr i wasnt able to

i made an appeal exactly from what i was told and they tell me i should of paid on a parking machine on exit... my dash cam does not show any parking machine

turns out the website they send people to pay for parking doesnt even work, and as a parking company they have their own legit website that they dont want customers to see, so they have been doing this for a while and trapping people into paying PCN charges when its clearly Britannia the scammers

Hi hope this company goes bust and they go under never make a a penny again sad disgusting company

I received a parking fine for a violation of Ts and Cs for parking on level 1 (max stay 90mins). My car never parked on level 1 but you have to pass through level 1 to get to the other levels. The ANPR system clearly hasn't worked properly. Yet despite providing evidence of payment and providing confirmation of parking on a different level it still implies with the letter received that I was at fault and breached the Ts and Cs. The funny thing is I actually paid for two parking tickets during this visit as I'd paid for one under the incorrect number plate! I'm very disappointed with the poor level of service I have received

Oh my goodness! On reading all these reviews I have no chance of getting my parking ticket overturned. Usual scenario, the payment machine was out of order and I looked for alternative ways to pay but didn't see any. Britannia said I could have paid via the internet and dismissed my appeal. That's fine I will pay the £60 but will never use the carpark again which is owned by a charity who are always desperate for donations! They should ask Britannia who are raking it in £££.

Terms not clearly displayed in contravention of BPA practices. Successfully appealed my case - eat it Britannia!

Appeal your case and don't pay them. Even if you lose your appeal, push it to court - worst case is you'll end up paying slightly more than the £100. The most likely outcome is they won't show up anyway or the judge rules in your favour.

I don't really know how the owners of these companies sleep at night - many people cannot afford such punitive fines.

In any case, I win - you lose Britannia!

Always pay my parking, however on this occasion the machine was out of order and I did not have a phone so could not pay via phone either. I was on a job for 2 hours then left. On appeL they clearly did not read my appeal as informed me I could have paid via phone. Total rip off company who clearly have no interest in their own appeal process and dont care what you have to say