Britannia Lanes Reviews 

281
•
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 29 reviews, reviewers overwhelmingly had a great experience with this company. People frequently share that the staff are exceptionally helpful, respectful, and polite during stressful house moves, making everything much easier to successfully handle. Customers truly appreciate how hard the teams work to protect flooring, manage heavy furniture, and handle all personal possessions with extreme care. However, some people mentioned that daily operations occasionally encountered issues, such as workers running late, showing poor attitudes, or accidental item breakage. Others noted instances where specific arrangements were not fully completed, leaving certain clients facing extra challenges on moving day.

What people talk about most

Staff

Clients share satisfaction on staff, highlighting that reviewers consistently found the personnel to be... See more

Service

People report high satisfaction with the service, praising the team for being polite, hard-working, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We employed Lanes to pack up our home and place into their storage. From the outset, Lanes were a joy to work with. Everyone with whom we came into contact (in person or via e-mail and phone) was plea... See more

Company replied

Rated 5 out of 5 stars

Fantastic! I believe you pay for what you get and this company was worth every penny! Moving house is very stressful but Jim, Josh and Leighton were brilliant and made the process much easier than it... See more

Company replied

Rated 5 out of 5 stars

Smooth and supportive from estimate stage through to moving. Staff helpful and communication great. Moved from Devon to Kent. Callum and his mate turned up on time, loaded the lorry carefully. G... See more

Company replied

Rated 5 out of 5 stars

Everything went as Britannia Lanes said it would. It was a small shipment, not a whole house. They have an associated company who collected the shipment on the day and time given. The shipment a... See more

Company replied


Company details

  1. Moving Company
  2. also in
  3. Van Rental Agency

Written by the company

We are a family run and owned business offering domestic and commercial removals, locally to the West Country and internationally. We offer container storage and self storage; van hire and confidential shredding services. We opened in 1974 by Mike & Sylvia Lane and are now on our third generation of family working in the business. We are proud to be part of Britannia Movers Co-operative.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

281 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(281)

29 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Highly recommended.

Great support from the Exeter depot staff, friendly and helpful team on the day. Having moved very many times, this rates as one of the best experiences.

November 12, 2024
Unprompted review
Britannia Lanes logo

Reply from Britannia Lanes

Hi Lucy, we were delighted to assist you and thank you for you kind comments. Lynn

Rated 5 out of 5 stars

Great service

Great service. I needed movers very late notice and Britannia Lanes were able to book me in when many others couldn't. Everyone I dealt with was helpful and professional. The crew arrived early on the moving day and made quick work of loading and unloading at the other end. It was a super stressful day for me but having movers who were so efficient took a huge weight off.

November 8, 2024
Unprompted review
Britannia Lanes logo

Reply from Britannia Lanes

Many thanks for your 5 star review. Thanks Lynn

Rated 5 out of 5 stars

Your staff were so helpfull and they…

Your staff were so helpfull and they put me at ease. They were cheerful and happy in their job nothing was to much. I had the same lads each day for my three day move. I would definitely recommend your company.

October 30, 2024
Unprompted review
Britannia Lanes logo

Reply from Britannia Lanes

Many thanks for your positive review and recommendation. Regards Lynn

Rated 5 out of 5 stars

Packed and unpacked faultlessly

Packed and unpacked faultlessly, the team we had took all the stress away and were super helpful - really helped with the day and we were relieved to be in safe hands - also had a laugh with them as well which was great

October 28, 2024
Unprompted review
Britannia Lanes logo

Reply from Britannia Lanes

Many thanks, we have passed your comments onto your removal team, and to have been able to make the process a little less stressful for you. Kind regards Lynn

Rated 5 out of 5 stars

Highly recommend this removal company

We booked Britannia Lanes after change of moving date and late exchange of contracts meant we lost our planned removal company. They came out quickly to estimate removal time & cost. Quickly delivered packing boxes etc and were very helpful. The removal men who came for the actual move were very careful, friendly and super strong. Unfortunately as we didn’t get the keys to our new home until 4.15pm, they unloaded essentials like bed and sofa and brought the rest back the next day. That waiting waiver payment was well worth the money! Thoroughly recommend them as a removal company. The only negative was that I booked the removals, the form was in my name signed only by me, all the emails were sent by me, yet nearly all the responses were sent back to my husband Mr T, even when I added my full Mrs + name at the bottom of the emails. It was such a sloppy, old fashioned default communication.

October 10, 2024
Unprompted review
Britannia Lanes logo

Reply from Britannia Lanes

Hi Caroline, thank you for your feedback, we have noted this for the future. Kind regards, Lynn

Rated 5 out of 5 stars

Britannia Lanes team were brilliant

Britannia Lanes team were brilliant, they were efficient, helpful and very supportive with my mum. They went above and beyond to help my mum out at a stressful time. I would recommend this company if you want a stress free move.

October 18, 2024
Unprompted review
Britannia Lanes logo

Reply from Britannia Lanes

Hi Caroline, it was our pleasure to carry out your move for you. Kind regards Lynn

Rated 5 out of 5 stars

The staff

The staff ! Professional and friendly made the transition smooth and took away the stress thank you 😊

October 21, 2024
Unprompted review
Britannia Lanes logo

Reply from Britannia Lanes

We are happy to have been able to help. Kind regards Lynn

Rated 5 out of 5 stars

Friendly, efficient and professional

Arrived on time, the four lads went about their work in a friendly, professional manner ..
The weather was atrocious both loading and unloading but no complaints they were very efficient that left us happy in our new home ..Great work and thank you for taking the stress out of the day !!

October 16, 2024
Unprompted review
Britannia Lanes logo

Reply from Britannia Lanes

Hi Pete, so glad you had a stress free move, helped by our team. Regards Lynn

Rated 5 out of 5 stars

really pleasant helpful obliging team

really pleasant helpful obliging team. All valuables/ fragile well packed and arrived in the same state that they left my old house.

October 8, 2024
Unprompted review
Britannia Lanes logo

Reply from Britannia Lanes

Thank you for your kind review. Regards Lynn

Rated 5 out of 5 stars

Britannia Lanes move from Torquay

Used Britannia Lanes Exeter for our move from Torquay. The team were excellent. Worked liked trojans for both days and were a pleasure to deal with. All of the guys worked really hard but a very special mention to Leyton who was brilliant over both days. Thank you.

October 14, 2024
Unprompted review
Britannia Lanes logo

Reply from Britannia Lanes

Thank you for your kind review, we have passed your comments on to Leighton. Regards Lynn

Rated 1 out of 5 stars

Avoid Britannia Lanes Movers.

Avoid Britannia Lanes Movers.

This move was a Train Wreck from the start. The "Highly Trained, Professional" crew, acted more like a group of lads from down the local pub.
Many of our belongings were broken, lost, or just not moved from the old house to the new house, many boxes of our belonging were left outside in the elements and thus the contents had ruined due to the weather.

We would highly recommend these movers to be avoided, Think twice about hiring them, as we should have.

In a word: HORRENDOUS.

October 15, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service

Very friendly and helpful staff in the office and the removal guys were great too. I would happily recommend Britannia Lanes to anyone looking for a local or national move.

October 2, 2024
Unprompted review
Britannia Lanes logo

Reply from Britannia Lanes

Hi Peter, thank you for your review. Thanks Lynn

Rated 5 out of 5 stars

Britannia Lanes has moved disparate…

Britannia Lanes has moved disparate parts of my family 6 times in the last 2 years. They are my first choice for brilliant and timely service, with caring, courteous and professional removal men and women. I would highly recommend them. They also went above the call of duty in sending out a van to pick extra stuff up at short notice.

October 4, 2024
Unprompted review
Britannia Lanes logo

Reply from Britannia Lanes

Hi Andrew, it was a pleasure to be able to help. Thanks Lynn

Rated 5 out of 5 stars

Great!

Excellent communication, really quick response times. Porters were brilliant, so efficient, made the moving day run so smoothly!

September 23, 2024
Unprompted review
Britannia Lanes logo

Reply from Britannia Lanes

Hi Ellie, many thanks for your review. Kind regards, Lynn

Rated 5 out of 5 stars

Great removal company

Great removal company, on time and very efficient. Staff extremely helpful and friendly. Would definitely recommend Britannia Lanes

September 16, 2024
Unprompted review
Britannia Lanes logo

Reply from Britannia Lanes

Hi Daniel, thanks for your kind comments. Thanks Lynn

Rated 5 out of 5 stars

Very happy with Britannia Lanes

Very happy with Britannia Lanes. The good experience starts when you phone the company: the women who answer the phone are so cheerful and lovely it makes a huge difference (especially compared to the grumpy people who answer phones for other removers). The three men who handled my move, literally, were super helpful despite what must be a backbreaking job. Together they took the stress out of the move at what was a very difficult time. I would certainly recommend this company

September 12, 2024
Unprompted review
Britannia Lanes logo

Reply from Britannia Lanes

Hi Cathy, we always pretty cheerful here and we are pleased we could help to alleviate some of the stress for you. Kind regards Lynn.

Rated 5 out of 5 stars

Excellent!

We had a few false starts with completion on our property but Lanes worked hard to adjust to be able to support us.
On the day the team worked extremely hard and were a real credit to the company. They endeavoured to place items to assist making things easier for us after they had left.
Their enthusiasm never waned throughout the whole day. Excellent service, I couldn't have imagined how it would have been without them. We wouldn't hesitate to recommend the whole team!

September 13, 2024
Unprompted review
Britannia Lanes logo

Reply from Britannia Lanes

Hi Jo, we are delighted to have been able to help. thanks Lynn

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look