We employed Lanes to pack up our home and place into their storage. From the outset, Lanes were a joy to work with. Everyone with whom we came into contact (in person or via e-mail and phone) was plea... See more
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We are a family run and owned business offering domestic and commercial removals, locally to the West Country and internationally. We offer container storage and self storage; van hire and confidential shredding services. We opened in 1974 by Mike & Sylvia Lane and are now on our third generation of family working in the business. We are proud to be part of Britannia Movers Co-operative.
United Kingdom
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Replied to 66% of negative reviews
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Great support from the Exeter depot staff, friendly and helpful team on the day. Having moved very many times, this rates as one of the best experiences.

Reply from Britannia Lanes

Reply from Britannia Lanes
Great service. I needed movers very late notice and Britannia Lanes were able to book me in when many others couldn't. Everyone I dealt with was helpful and professional. The crew arrived early on the moving day and made quick work of loading and unloading at the other end. It was a super stressful day for me but having movers who were so efficient took a huge weight off.

Reply from Britannia Lanes
Your staff were so helpfull and they put me at ease. They were cheerful and happy in their job nothing was to much. I had the same lads each day for my three day move. I would definitely recommend your company.

Reply from Britannia Lanes
The removal men were really friendly and they worked very efficiently. I would highly recommend Britannia Lanes.

Reply from Britannia Lanes
Packed and unpacked faultlessly, the team we had took all the stress away and were super helpful - really helped with the day and we were relieved to be in safe hands - also had a laugh with them as well which was great

Reply from Britannia Lanes
We booked Britannia Lanes after change of moving date and late exchange of contracts meant we lost our planned removal company. They came out quickly to estimate removal time & cost. Quickly delivered packing boxes etc and were very helpful. The removal men who came for the actual move were very careful, friendly and super strong. Unfortunately as we didn’t get the keys to our new home until 4.15pm, they unloaded essentials like bed and sofa and brought the rest back the next day. That waiting waiver payment was well worth the money! Thoroughly recommend them as a removal company. The only negative was that I booked the removals, the form was in my name signed only by me, all the emails were sent by me, yet nearly all the responses were sent back to my husband Mr T, even when I added my full Mrs + name at the bottom of the emails. It was such a sloppy, old fashioned default communication.

Reply from Britannia Lanes
Britannia Lanes team were brilliant, they were efficient, helpful and very supportive with my mum. They went above and beyond to help my mum out at a stressful time. I would recommend this company if you want a stress free move.

Reply from Britannia Lanes
The staff ! Professional and friendly made the transition smooth and took away the stress thank you 😊

Reply from Britannia Lanes
Arrived on time, the four lads went about their work in a friendly, professional manner ..
The weather was atrocious both loading and unloading but no complaints they were very efficient that left us happy in our new home ..Great work and thank you for taking the stress out of the day !!

Reply from Britannia Lanes
really pleasant helpful obliging team. All valuables/ fragile well packed and arrived in the same state that they left my old house.

Reply from Britannia Lanes
Used Britannia Lanes Exeter for our move from Torquay. The team were excellent. Worked liked trojans for both days and were a pleasure to deal with. All of the guys worked really hard but a very special mention to Leyton who was brilliant over both days. Thank you.

Reply from Britannia Lanes
Avoid Britannia Lanes Movers.
This move was a Train Wreck from the start. The "Highly Trained, Professional" crew, acted more like a group of lads from down the local pub.
Many of our belongings were broken, lost, or just not moved from the old house to the new house, many boxes of our belonging were left outside in the elements and thus the contents had ruined due to the weather.
We would highly recommend these movers to be avoided, Think twice about hiring them, as we should have.
In a word: HORRENDOUS.
Very friendly and helpful staff in the office and the removal guys were great too. I would happily recommend Britannia Lanes to anyone looking for a local or national move.

Reply from Britannia Lanes
Exceptional service, very professional, would highly recommend .
Richard Heally removals. Mr Welsh and his team were fantastic.
Britannia Lanes has moved disparate parts of my family 6 times in the last 2 years. They are my first choice for brilliant and timely service, with caring, courteous and professional removal men and women. I would highly recommend them. They also went above the call of duty in sending out a van to pick extra stuff up at short notice.

Reply from Britannia Lanes
Excellent communication, really quick response times. Porters were brilliant, so efficient, made the moving day run so smoothly!

Reply from Britannia Lanes
Great removal company, on time and very efficient. Staff extremely helpful and friendly. Would definitely recommend Britannia Lanes

Reply from Britannia Lanes
Very happy with Britannia Lanes. The good experience starts when you phone the company: the women who answer the phone are so cheerful and lovely it makes a huge difference (especially compared to the grumpy people who answer phones for other removers). The three men who handled my move, literally, were super helpful despite what must be a backbreaking job. Together they took the stress out of the move at what was a very difficult time. I would certainly recommend this company

Reply from Britannia Lanes
We had a few false starts with completion on our property but Lanes worked hard to adjust to be able to support us.
On the day the team worked extremely hard and were a real credit to the company. They endeavoured to place items to assist making things easier for us after they had left.
Their enthusiasm never waned throughout the whole day. Excellent service, I couldn't have imagined how it would have been without them. We wouldn't hesitate to recommend the whole team!

Reply from Britannia Lanes
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