Britishbedco Reviews 

I had an awful experience with this bed company. My order was confirmed for delivery, but it was cancelled on the very same day without any proper explanation. I was then told the bed would arrive on Thursday, but it didn’t turn up until Friday — and when it finally did, the goods were damaged.
To make matters worse, I had already taken three days off work to be available for these failed deliveries, leaving me without a bed the entire time. The whole process was frustrating, poorly managed, and completely unprofessional.
I would strongly advise anyone considering buying from this company to think twice — based on my experience, I would not recommend them at all.

So I originally done a post as the bed didn’t turn up on the allocated day, I read the reviews and was not overjoyed with what I saw. I contacted the company and had a very quick response from Adam. He did rearrange the delivery for the following working day.. while unfortunately was after the weekend (so no bed to sleep on from Friday till Monday). He was quick with responses, the bed was delivered on time and with no damage or marks. The instructions were poor and several different pieces from the instructions, but it still only took and hour to put up. Adam thank you and sorry for all the grief you must get :)

After looking through the reviews I decided to take a chance and order, my daughter wanted a certain bed type and this site was one of the few with quick delivery that could supply. Well, that was the info I was given. I was called after approx 6 days to advise her bed would be delivered the following day. Not ideal as I had to arrange removal and the decor finish of her room. We managed to pay someone to assist and remove the old furniture only for the delivery not to take place… no phone call or contact, no response to my contact. 72 hours later I get a response advising there was a loading error… and to give them a few days to get it sorted.. some loading error, had they misplaced the delivery vehicle also. I have never heard anything so amateur. Thankfully, given the reviews I had read, I chose to pay via PayPal for a little extra security, if things were to end as the reviews advised. Turns out, I should have listened to the reviews. If you choose not to, good luck. You will need it.! I got a prompt refund but that does not resolve my issue or the fact I’m kicking myself for not listening to the reviews. Now I’m sat here writing one myself… couldn’t make it up..!

After reading the reviews I was thinking why did I use this company but I cannot sing there praises high enough the bed cost was impeccable for the quality of bed I received the communication from the company was bang on I had a phone call to confirm the order and a phone call to confirm delivery slot which arrived first thing in the morning with no issues overall a fantastic experience

This is an honest and really disappointed review. I ordered two beds from them. Got a call telling me the delivery date. I booked a day off work, am self employed so do not get paid for that day. I waited and nothing. No delivery. I called and they said I was getting a delivery, the following day as their van broke down. Had to take another day off work. The beds were delivered. One is completely different bed to the one I order. The other a different colour. Both beds were covered in dirt black marks that I had to clean off myself. Tip to anyone in the same situation. M&S stain removal wipes! I called and called and left voicemails and have never heard from them. It cost me almost as much as the two beds that are not what I ordered to be at home for two days delivery.

We recently moved house and ordered a bed from this company. We were given a delivery slot on 25/09/25 between 3pm and 7pm. Around 2pm that day, we received a call from the delivery driver. We returned the call immediately, but no one answered, and our repeated attempts throughout the day also went unanswered.
We took time off work specifically to be home for this delivery. By 7:10pm, there had still been no delivery, so we called again. The driver finally answered and claimed he had attempted delivery, which was simply not true — we were home the entire time and no one showed up. He also claimed we hadn’t answered his call, which we had – immediately. He then told us we’d have to rearrange the delivery through the company.
We emailed the company the following day and received a reply from someone named Adam, apologising and saying he’d be in touch to resolve the issue. We haven’t heard anything since. My husband also contacted them and received the same generic email response promising follow-up that never happened.
We called again on Monday and spoke to someone who acted as if the delivery had already been rescheduled — it hadn’t. We received no confirmation, no email, no text, nothing. At this point, we’re pursuing a chargeback through our bankto recover the payment.
The entire experience has been frustrating and incredibly unprofessional. The main contact number is just a mobile, and no one ever seems to answer it reliably. We had assumed this was a professional company — clearly, that was our mistake.
Save yourself the time, stress, and money. Don’t bother ordering from this company.

I was ready to order a bed, then I read the reviews. Couldn't find the British Bed Co on the Companies House Web Site. Please can someone enlighten me.

Beds arrived but cream one had dirty marks on the head board, had to pay the driver to bring it inside as he was alone and the beds unfortunately are in many parts

Do not order from this company the phone rings out you get a call from a mobile number saying they get hackers that rang alarm bells it was just a cop out. The bed comes eventually and it’s damaged and no instructions. Damaged bits and pieces.
Nobody answers the phone
Only thing was delivery man was really nice but with regards to the bed if they do not collect with immediate effect I will burn it

I’m not normally one to write reviews on companies but felt I needed to this time around to prevent anyone else experiencing the same problems we have.

Simply terrible customer service, they won’t answer any calls, they faked numerous deliveries. We ordered a bed for our new home which we were excited to receive however it never appeared.

They responded via email once or twice when we first ordered the bed but even then there responses were very short and blunt. Any queries weren’t resolved and the bed never appeared. Please do not waste your time ordering from this company. Currently having to raise a dispute with my bank to receive any of our money back.

I ordered a bed from these guys. Wanting a high headboard. Paid in full. Waited for delivery info. Chased, no response. Then got a call, saying that I couldn’t have the headboard as high as I wanted.
So agreed and they made it smaller.
Delivered. Delivery guys refused to just take the bits up to my bedroom( I live alone and had hurt my back) saying that I ‘had not paid extra for that service, so dumped in my lounge.
Then after my carpets were fitted I got a friend to help erect bed.
What an awful awful product!
Advertised as ‘handmade by artisans’ more like handmade by children!
And the bed was Dirty!! Yes Dirty!
Instructions were one page, we had pieces left over, literally just fabric covering board, no real padding, quality a joke, nothing lined up properly.
Emailed with pictures twice and no response. Tried calling and only got answerphone. DO NOT USE THESE cowboys. There’s a reason why their ‘reviews’ aren’t proudly on their website! I emailed including a stream
Of photos and have had no responses.
Would be happy to include photos of product on here if option was available.

Ordered an ottoman bed frame, delivery was about 5 days, came to us on a Luton van stacked to the roof with bed parts. When we went to build it, the instructions are 1 page, 3 photos, and about 100 nuts bolts and screws, it’s not a simple build. They emailed a video that was speeded up but still was not clear how to put it together. The side and base panel were different colour to the headboard. Also, it looks like there was no base in the ottoman so all storage would be on the floor! Called, emailed, messaged many many times and got ignored as soon as I said I wanted a refund. Overall it took me 4 weeks, plenty of hassle and involving my bank before they collected goods and eventually refunded. I am sure they hoped I would go away as they didn’t make the process easy. If I didn’t know and push my consumer rights, we would have been out of pocket. I would not recommend this company, bought a better bed, all delivered and built for the same price. I feel even giving 1 star is far too much for British Bed co.

One star is even a shout for this company! The service is horrendous, I would say stay away from this company. The sales rep first confirmed that the order would be delivered. The delivery men came and didn’t even leave a note, the company then proceeded to ignore and BLOCK, yes BLOCK my calls and my partner then had to call to get a response. We finally got a delivery date after two weeks and the bed delivered is dirty and not what was advertised. The delivery men upon arrival said “leave the bed they’ll come and get it”. The people who got a great service here and have left five star reviews can consider themselves lucky after the nightmare I’ve experienced. I want a full refund on my order, I’ve had to chase for this bed to be delivered and it has been delivered faulty and DIRTY!!!!!!!! The sales rep blocked my number because I kept chasing for an update and suddenly
Unblocked once a complaint was made. Let’s see how long it takes for them to come and pick up this bed and for me to get a response. I have had to chase this company on every single platform and not get a single response from them. It makes me think that a dirty and unsatisfactory bed was delivered on purpose.

I ordered the Brighton king-size bed frame. Before delivery, I received a call to confirm the size as 60 inches. The delivery was very quick and handled with care. Unfortunately, I didn’t check the headboard with the driver, and upon inspection, I noticed it was different from what I had ordered. I contacted customer care by email, and they replaced the headboard within the same week. The bed looks beautiful now, and I’m very happy with both my purchase and the excellent customer service. Definitely will be recommending.

AVOID AVOID AVOID
Placed an order and it was cancelled due to the delivery area Refund issued- I asked why and they advised it was out with their delivery area
I re ordered using a delivery area which was in the catchment area and I confirmed this with the person, it was 2.5 hours from my home

I was contacted a few days later to say the bed would be delivered the following day
I arranged a private courier due to this information
The bed NEVER arrived
Refund issued without explanation
They will not reply to my calls or texts
3 weeks wasted ordering and waiting for beds that never arrived AVOID

Had 3 beds delivered. Driver blatantly refused to help take bed inside house. Called them over 6 times to ask for help in setting up their Florence Chesterfield Superking bed as the instruction leaflet was unclear and confusing. No answer all 6 times. Just getting regular BT answering machine everytime the phone rang out. Eventually a strange mobile phone number rang me and rudely asked what I wanted because I was calling their number. I explained the issue and he said to me in the most dismissive manner to search on YouTube. I explained that there was a missing part and before I could finish explaining, he dropped the phone on me! Terrible customer service. Zero communication. Couldn’t track my order with the link sent, couldn’t get hold of anyone over the phone. Quality of bed was good but quality of service was appalling.

We bought a Chevron upholstered bed, which is a lovely bed. The ordering system is very easy, it’s easy to add the fabric and colour you want and the gas lift adds great storage. The bed was delivered very quickly. We wanted to exchange the mattress to a different type and British Beds Co made the change very quickly, excellent service and high quality, we would definitely purchase from them again.

This is the worst company I have purchased from. Do not buy. They delivered 10 days after ordering - no tracking at all, you have to wait all day at home. Then they come with a damaged mattress and force you to accept it. This is a huge scam. Please do not order from them.

DO NOT ORDER FROM THIS COMPANY

I ordered from what looked like a genuine website, paid for delivery and assembly.

I was unable to track delivery of my bed, I called the number on the website and was told that someone would be in touch.

We have still not received our order and cannot get in touch with anyone.

To add insult I have received an email asking if I am pleased with my purchase.

Thankfully I paid using Credit Card and was able to claim the full amount back.

I ordered the bed online no issues then sent a follow up email to ask when it would be delivered got response back saying they had cancelled my order. Tried several times to ask what was going on went through to a voicemail - no response from message left.

Eventually I got an email saying it would be delivered next day and they would ring before they got to me.

On day of delivery no phone call very late and when the one man turned up (was meant to be a 2 man delivery) didn’t apologise said he’d had a sleep!! When I asked if he was going to put bed up he said that will be extra- not what it says on website!!

Asked if there were instructions he said there was and in fact no instructions and came with screws missing.

Have sent complaint email nothing back

DO NOT ORDER FROM THIS COMPANY SERVICE IS HORRENDOUS