British Bird Control Reviews 311

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 32 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its professional and efficient service, highlighting the clear explanations provided and the swift completion of work. Many people found the staff to be friendly, polite, and knowledgeable, often going above and beyond expectations. Reviewers frequently noted the tidiness of the work, with teams cleaning up thoroughly after the job. The overall process, from initial contact to completion, is described as straightforward and helpful, with good communication regarding updates and scheduling.

What people talk about most

Service

Customers consistently note positive experiences with service. Reviewers frequently highlight the politeness... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the team's professionalism,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Everyone I dealt with was so polite and professional. On the day the work was completed swiftly and with clear explanations of what was done. The weather delayed the work initially (in January) bu... See more

Company replied

Rated 5 out of 5 stars

We had a pigeons nest under our solar panels. The company was really easy and straightforward to deal with from first contract to completion of the works. The guys were very friendly and efficient, w... See more

Rated 5 out of 5 stars

Great company! Very efficient at all stages of the process. The guys were friendly and professional and everything was left tidy when they finished the work. They were very apologetic they were a l... See more

Rated 5 out of 5 stars

Very professional, experienced and licenced team cleared my roof and fitted the mesh around my solar panels. Cleared up all mess made and complete explanation of what they were doing, what they found... See more


Company details

  1. Bird Control Service
  2. Business to Business Service
  3. Pest Control Service

Information provided by various external sources

British bird control are specialists bird pest control professionals covering all aspects of bird control, clean-up and proofing. Providing the most effective bird control and proofing services available anywhere in the UK. Call Today for a free no-obligatory quotation....


Contact info

4.9

Excellent

TrustScore 5 out of 5

311 reviews

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Rated 5 out of 5 stars

Solar panel proofing

This company, and especially the team which came today, have been wonderful. They didnt stop working from the time they arrived and were polite and thoughtful. All panels washed clean, gutters cleared out and everything left tidy and clean. The explanation on completion was helpful. Watching them on the roof was a bit scarey for me. I hope, and believe, that the wretched pigeons will stop roosting under the solar panels, filling the gutters with poop and nesting material and cooing from the early hours. Company communications were good and sensible explanations for delay (weather) and rearranged visit. Excellent.

March 22, 2022
Unprompted review
Rated 5 out of 5 stars

Mesh around my solar panels

British Bird Control did a great job, very professional, in putting metal frames around the sides of my solar panels and dispersing the birds that were nesting underneath the panels. The birds cannot return now. They also re-connected a down pipe on my guttering which had come apart in the recent storm.

March 17, 2022
Unprompted review
Rated 5 out of 5 stars

Extremely efficient service

Extremely efficient service. The fitting team did a very professional job of fitting the bird guards, leaving the solar panels, roofspace and gutters, clean from debris and detritis from the pigeons.
Would highly recommend.

March 4, 2022
Unprompted review
Rated 2 out of 5 stars

Ask about VAT!

The work was completed with no problems, it was a tight decision to have this done as its not cheap, I was surprised when the invoice arrived with the quoted amount plus vat! It was never mentioned that the price was plus vat. Wouldn't have had it done for £540. Just be aware that if you have no nests and clean gutters you are paying a lot for services you wont need. Wish I'd shopped around a bit more, my fault.

February 15, 2022
Unprompted review
British Bird Control logo

Reply from British Bird Control

Hi Kev
We quote dozens of these a day and I can promise you we always clearly state the price is plus VAT. However when quoting on the phone these kind of miss-understandings can happen and unfortunately in your case the telephone quotation wasn't followed up with an email. Having sad that you were aware of the 25% deposit you paid to secure the works which was £135 - 25% of £540 (£450 plus VAT) and you were sent a receipt for that which you had plenty of time to question and didn’t. We are not in the business of leaving customers unhappy as you can see from our reviews. I have tried to call you to discuss, and left you a message. Please call the office to discuss.
0800 327 7293

Rated 5 out of 5 stars

Oh boy

Oh boy. So pleased I had the mesh installed. There’s a world of difference between how my patio was before (yuk) and how it is now. Have already recommended this company to a friend.
No more nesting material clogging the gutters after heavy rain.

February 11, 2022
Unprompted review
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Reply from British Bird Control

Thank you Joyce - we carry out around 50 solar panel proofing jobs a week and it's always nice when someone takes the trouble to come onto Trust Pilot to recommend us. I will ensure this is passed on to all involved in your booking and works.
BBC

Rated 4 out of 5 stars

Pigeons nesting under solar panels

We had pigeons nesting under our solar panels, and had a few quotes to get them bird proofed, but some companies wanted to use scaffold at great cost and screw into the frames, which risks damaging the actual solar panels. British Bird Control provided a competitive quote, very promptly with no scaffold and a 10 year warranty. The original planned date did slip due to weather, but on the revised date the team arrived promptly and were very friendly and efficient. They fully explained afterwards what they had found. After 2 weeks we still get a few pigeons looking all round the panels but they can't get under them, so don't stay very long, and I'm hoping they will give up completely soon.

February 8, 2022
Unprompted review
British Bird Control logo

Reply from British Bird Control

Hi Nigel
Thank you for taking the trouble to review our services - I will see that this is passed on to all involved.
BBC

Rated 5 out of 5 stars

Recommended with confidence.

British Bird Control is a company subsiduary of Pest Professionals which in turn is part of Cimex Lectularius Ltd. this does not make checking up on them for their registration with BPCA (British Pest Control Association) very easy. Nevertheless, I can recommend them for their professional approach to the work. the operatives we had were polite, helpful and cleaned up after the work.
The company administration staff were also found to be helpful and polite.

February 4, 2022
Unprompted review
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Reply from British Bird Control

Hi Michael - thanks for taking the time to write down your thoughts. Re the company name, the limited company is Cimex Lectularius and we have several divisions - Pest Professionals, British Bird Control, British Bug Control, Heritage Timber Care. Unfortunately the BPCA charge per name used, and there is no point registering as Cimex Lectularius Ltd as no-one would know what it means (it's actually Latin for 'bed bug'). So we chose to register under our general pest control division. Hope that makes sense... but yes we are full BPCA members and also CHAS accredited.

Rated 5 out of 5 stars

A great job. Very professional.

The team - Michael and Paul - did a great job!

Very professional, thorough and efficiently carried out the work.

The office provided a clear and detailed explanation of what would be done and what to expect after the job was completed. Plus they kept us informed throughout.

The positive reviews of the company on Trust Pilot and elsewhere that I'd read were accurate - and, based on our experience, I'd definitely recommend this company.

February 4, 2022
Unprompted review
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Reply from British Bird Control

Thank you Mike for taking the trouble to write this - i will let Michael, Paul and the rest of the team involved know.
BBC

Rated 5 out of 5 stars

Pigeon Problem Sorted Well

We had a real problem with pigeons nesting under our solar panels. There was a lot of guano and other mess, coupled with the solar panels becoming inefficient due to the amount of guano, so it needed dealing with. British Bird Control were very efficient, friendly and easy to deal with all the way along the process, including the team that came to do the work. Really pleased with the outcome, no more nesting and no more mess. We thought the price charged was fair and reasonable too.

Many thanks to the whole team.

Shane & Karen Sparkes.
Peterborough

January 31, 2022
Unprompted review
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Reply from British Bird Control

Many thanks Shane and Karen
The technicians and admin teams involved in your booking have been informed.
British Bird Control

Rated 5 out of 5 stars

The team did a great job

The team did a great job. Very efficiently carried out. Clear explanation of what would be done and what to expect after job completed. The office kept us informed throughout. Thoroughly recommend this company.

January 28, 2022
Unprompted review
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Reply from British Bird Control

Thank you for taking the trouble to write this Mr Webb - i will ensure it's passed onto the team involved

Rated 5 out of 5 stars

right- first time

I wanted to do things right and contacted British Bird Control based on their ethics and their awards. Weather got in the way and my project was delayed on a few occasions, never-the-less, the regional manager kept in constant contact via email text and phone calls. He kept re-assigning new dates and having his team stop by the house to check at every good weather opportunity. His teams were always on time and a pleasure to meet. The work was completed last week and my pigeon invasion problem has almost completely vanished. I do see the odd pigeon returning to my solar panels for a look round, but they can no longer get in. My gutters are clear and the front yard is dropping-free ( I used to have to rinse it down every day)
I would highly recommend this company for getting it right first time. Thanks

January 19, 2022
Unprompted review
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Reply from British Bird Control

Thank you for your feedback Ian

Rated 5 out of 5 stars

Excellent company

This company is excellent they keep you informed of when they are coming at all times. The job was done efficiently and looks unobtrusive and at a competitive price, and no pigeons!

John and Helen Jones

January 13, 2022
Unprompted review
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Reply from British Bird Control

Thank you John and Helen - we do our best to offer a good customer experience as well as a proven and long lasting solution and it's always nice when customers take the trouble to leave feedback like this. Thanks again.
BBC

Rated 5 out of 5 stars

My pigeon problem appears to be gone…

As is clearly the norm for reviews of BBC I have nothing but positive comments for the service they have provided… I moved into a house with 12 panels and didn’t think anything of the few pigeons I saw on the roof… until lying in my bed and hearing coo-ing and warbling through the night. Out of panic i did the obligatory Google research the following morning and identified a couple of companies - BBC that use strong mesh and another using softer chicken-wire type construction. I decided to go with BBC and asked them to use the smaller 25mm mesh which didn’t cost much more. The team came and were very polite, explained what would be done and then did it very efficiently.

The result? My first night sleeping in my bed and not hearing a single pigeon coo-ing. There was a little scuffling at one stage but the team did mention that the birds would hang around for up to 2 weeks trying to beat my new defences!

I’d recommend the service provided by BBC to anyone.

January 11, 2022
Unprompted review
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Reply from British Bird Control

Thank you for taking thke trouble to post this Chris. Any issues you know where we are.
British Bird Control

Rated 4 out of 5 stars

British Bird Control have rid us of our pigeon problems

Over the last 3 years we have had problems with pigeons nesting under our solar panels. In the last 18 months we experienced greater problems due to having up to 10 large nests under the solar panels. If it rained it washed nesting materials and pigeon poop until it filled the guttering. In the dry sunny periods, the nesting materials broke loose and dried pigeon poop fell off the roof causing a mess on the patio. I realised that the only solution would be to have pigeon proof netting fitted around the solar panels.

In October 2021 I sent requests to two large companies who installed netting around solar panels. My request included a specification on what I was looking for and some photos of the nests, and the state of the gutters.

I compared the two quotes and chose British Bird Control because they provided me with a very detailed description of the affect pigeon’s nesting under the solar panels is having on our roof and the hygiene issues we could get. Gareth, the managing director described how they carry out a typical netting installation. He described the type of netting they use and sent some photos of actual installations on domestic and commercial properties.

I contacted Gareth to clarify some of the points, he answered them to my satisfaction. Gareth provided me with a quote which was acceptable to me. I should also mention that you get a 10-year guarantee. I paid the 25% deposit and was advised it would be 3 weeks before they could book the job in, they did advise that it could change due adverse weather conditions or staffing levels.

I received an email on 27th October from Dawn who works in the office, to confirm they planned to install w/c 15th November. Due to bad weather where I live, they could not fit it in that week. Dave (operations manager) phoned me on Wednesday 23rd November informing us they could carry out the installation on Friday 26th November starting at approx, midday. I agreed to the date. This would be subject to the weather conditions on the day.

On 26th November we had rain showers in the morning, which changed into wind, sun, and showers. At about 12:00 I contacted the head office; they spoke to Dave. He phoned and confirmed that Michael and Paul had signed off the job they had been working on. He contacted Michael and asked him to phone me to say what time they would be with me. Within 5 minutes I had a call from Michael to say they were only 10 minutes away.

They arrived and introduced themselves We went to the rear of the house. Michael told me in what order he would be doing the work. He could see no problems. They started to get the materials ready. The netting was cut to size on site. They didn’t waste any time. I could see that Michael and Paul worked as an experienced team. They didn't make much mess and what little there was, was cleared away. The showers kept away so they managed to finish the work in good time.

Michael and I inspected the work visually from our patio. He reminded me that I would get a 10-year warranty certificate sent to us once the balance had been paid. I signed the job off and the balance was charged to my card at the beginning of the next week. This triggered an email which had the invoice and 10-year guarantee certificate attached.

The effect of having the netting around our solar panels made almost an instant change, within 1 to 2 days the majority of the pigeons had moved on. The pigeon feathers and mess have stopped completely, there is no noise in the loft.

We would recommend British Bird Control to anyone who has a similar pigeon problem as us over the last 3 years.

December 6, 2021
Unprompted review
Rated 5 out of 5 stars

Pigeons be gone...Thank the British Bird Control…

After seeing my neighbours solar panel's getting wired around to stop the nightmare of the Pigeons nesting under them, i called to ask for information on what they offered, I was impressed with the price and with the fact that the work comes with ten year guarantee which is fantastic for home owners, so i booked in. On the first date that the men came to do it was cancelled as the winds were very strong and their ladder was swaying in the wind so job was aborted and waited for a call from British Bird control to set a new date and straight away i got a call to say that it would be a few days later, phew i really couldn't wait for this to be done. So on Tuesday 2nd November 2021 morning a team of two young men turned up at my home but on the way here they telephoned to say they would be with me shortly. Now i was praying that the weather held off any rain as i didnt want to have to wait again.
Within half an hour a young man knocked on my door and introduced himself as Reece and explained the whole procedure to me. I was asked to stay indoors once they started the work and would knock to inform me when they had finished. They were at my home for around an hour and when the job was done as promised he knocked and said it was all done he then went on to show me the pictures of what they had done on his iPad as obviously i couldn't see all the work around the top and sides of the panels. I was very impressed with the work it was neat and not one bit of mess was left in my garden everything was perfect and the explanation of what would happen over the coming days with the birds was amazing to be honest. they would still try to get under the wire and in all fairness they were running around the outside of the panels trying everything to get back in but to no avail. They would eventually realise that they will not get back in and then they will fly off and roost on someone else's roof. Tonight it was like heaven going to bed and not to hear the cooing of these pigeons was a dream come true for me. I really can not thank Reece and his work colleague enough for the hard work they put in today i am over the moon to say the very least.
I would highly recommend British Bird Control for your pigeon problems a price that wont break the bank and a ten year guarantee what is there not to love about this, honestly can not praise them enough.
May i also add that the Customer Service team were amazing in their contact with me and Cat put my mind at ease and nothing was to much trouble from phone calls to emails thank you for taking the time to make me feel assured with your service and the brilliant communication you gave me.Thank you.

November 4, 2021
Unprompted review
Rated 5 out of 5 stars

The service could not have been better

The service could not have been better. Initial email correspondence with the company was prompt and informative. On the day, the 2 workers arrived early, worked efficiently as a team without interruption -- one person on the roof, the other on the ground preparing the lengths of galvanised steel pigeon guard to size. Once the guard had been fitted the gutters were cleaned and the solar panels washed down and then, once on the ground the paths were brushed and all debris removed. Faultless and deserving of an extra bonus star

October 9, 2021
Unprompted review
Rated 5 out of 5 stars

Quick and efficient service

Quick and efficient service. Did not try to overcharge for scaffolding like other companies. Helpful and informative on the phone and the two young gentlemen (I use that word deliberately) that carried out the work were polite, well spoken, efficient and helpful. Best of all no pigeons !!!!!

October 7, 2021
Unprompted review
Rated 5 out of 5 stars

Plagued by pigeons - not any more

Plagued by pigeons nesting under my solar panels, the patio had just about become a no-go area this summer despite weekly power washing and sweeping up the bird poo, twigs, feathers and even broken eggs. I was beginning to HATE my garden!
So I was beyond ecstatic to get home yesterday to see about 18 disconsolate and HOMELESS pigeons sitting along the roof ridge, I thought “Yes!”
An excellent job, neatly and efficiently done and in record time thanks to a poor weather forecast for next week and surprisingly the current fuel shortages! Every cloud clearly has a silver lining.
No more pigeons waking me up sounding as if they are almost in the bedroom and cleaner solar panels soaking up the sunshine, I cannot recommend BBC too highly - although I bet the pigeons are not best pleased.

October 1, 2021
Unprompted review
Rated 5 out of 5 stars

Great service and good prices.

Having had major problems with pigeons nesting under my soloist panels over a couple of years and trying a number of online and local companies to resolve it, this company was able to offer a great service to get it sorted.

After difficulties with other companies and quotes that suddenly grew when staff attended this company was able to assess and give me a fixed quote after I provided all the relevant details.

Their technicians attended and had the framing of my panels done and the whole area above and around them in around two hours.

All steps from initial contact to end explanation was communicated well.

A good service and reasonable price for a job well done.

September 8, 2021
Unprompted review
Rated 5 out of 5 stars

Very good service

Very good service , carried out quickly and efficiently, the two operatives were very pleasant and friendly, and left with everything clean and tidy. Would recommend this company especially for value, other companies quoted almost double to do the exact same job.

September 6, 2021
Unprompted review

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