British Bullion Bristol office. We were seen very promptly by our advisor Mary. She was very knowledgable and friendly - efficient and really helpful in the information she provided. We were happy wit... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I'd looked at a few ways of selling but receiving a quote after I'd sent it off didn't appeal to me, in fact sending it anywhere. Luckily I found a local British Bullion office in Belfast who were mo... See more
Company replied
I recently sold a gold coin through British Bullion. I rang up first thing & got an appointment that morning in Oldham. The staff were very friendly & helpful, they verified the coin in a couple of mi... See more
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Nice central safe location with secure entry. Very friendly staff. Bullion transaction was very easy. Told terms of business were 5 banking days for proceeds of sale. An email would inform me that tra... See more
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Company details
Written by the company
British Bullion is a premium gold buying and selling service that offers unrivalled expertise in the precious metals arena. British Bullion buys and sells gold, silver, platinum and palladium for customers across the UK. British Bullion operates out of the same office as The Vaults Group. The Vaults Group is Europe's largest independent Safe Deposit Box company with branches in Newcastle, Liverpool, Nottingham, Oldham, Bristol, Southampton, Reading, Edinburgh, Glasgow, Belfast Dublin, Cork, Blanchardstown, Barcelon and Madrid. Our Safe Deposit Boxes lie outside the banking system, and it is possible to buy and sell gold and silver bullion at highly competitive prices at any of our locations. Safe Deposit Boxes can be rented from £215 per year, with discounts available for long-term rentals.
Contact info
Suite 1, 61-64 High St, Basment Level, SO14 2NS , Southampton , United Kingdom
- 023 8004 1001
- info@britishbullion.co.uk
- britishbullion.co.uk
4.9
Excellent
266 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Friendly welcoming staff
Friendly welcoming staff, making the process simple and enjoyable.
December 9, 2025
Reply from British Bullion
Dear Tracey,
Thank you for your kind words! We’re so glad to hear that our friendly, welcoming staff made the process simple and enjoyable for you. We truly appreciate your feedback and look forward to helping you again in the future.
Kind Regards,
Joanna MacDonald
Senior Bullion Operations
Sale of coin
I was out of my comfort zone trying to sell a gold coin. After a google search I phoned British Bullion, an appointment made, a friendly and professional conversation was had, a deal done and the money in my account within 2 working days. A problem free process.
December 1, 2025
Reply from British Bullion
Thank you so much for sharing your experience!
It’s great to know our team was able to guide you through everything clearly and that the transaction was completed quickly. We appreciate your trust and are happy we could make the experience problem-free for you.
We hope to welcome you back soon.
Kind Regards,
Joanna MacDonald
Senior Bullion Operations
Fast service and payment
Fast service and payment. Top prices paid. Very efficient service
December 4, 2025
Reply from British Bullion
Dear Phil,
Thank you for the great feedback! We’re glad you were happy with our fast service and pricing. It was a pleasure helping you.
Kind Regards,
Joanna MacDonald
Senior Bullion Operations
Very impressed with the experience
Very impressed with the experience. Was very well looked after.
December 3, 2025
Reply from British Bullion
Dear Stephen,
Thank you for the 5 star review and your feedback. We’re glad your experience was impressive and that you felt well cared for.
We hope to see you again soon.
Kind Regards,
Joanna MacDonald
Senior Bullion Operations
Good service
Good service, friendly and polite. Though it would be good if actually allowed to properly take a look at the bullion properly and be allowed to hold it
December 2, 2025
Reply from British Bullion
Thank you for your feedback.
We're glad to hear you had a positive experience with our service and found our team friendly and polite.
We understand your point about wanting a closer look at the bullion and the opportunity to hold it. We’ll definitely take that into consideration, as we aim to provide a more hands-on experience while ensuring safety and security.
Your feedback is valuable and we appreciate you sharing it with us.
Kind Regards,
Joanna MacDonald
Senior Bullion Operations
Polite and courteous service
Polite and courteous service. Easy and straightforward process.
December 1, 2025
Reply from British Bullion
Dear C J,
Thank you for taking the time to review us.
We are happy to hear you found our service easy and straightforward.
And look forward to welcoming you again.
Kind Regards,
Joanna MacDonald
Senior Bullion Operations
It all went very smoothly
It all went very smoothly, but relying on trust to receive the payment was slightly stressful. Immediate or same day transfers should be available
December 1, 2025
Reply from British Bullion
Dear Sean,
Thank you for the 4 starts ! We are really happy to hear your transaction went smoothly.
We always aim to pay our customers within the agreed time frame and sooner if possible.
Kind Regards,
Jennifer,
British Bullion.
Graham is very helpful and…
Graham is very helpful and professional. Had a great experience. Thank you.
November 26, 2025
Reply from British Bullion
Dear Andria,
Thank you for reviewing us a Fantastic 5 stars.
We are so pleased you found Graham very helpful and professional at our Belfast Branch.
We hope to see you again soon.
Kind Regards,
Jennifer,
British Bullion.
Reply from British Bullion
Dear Anthony,
Thank you for taking the time to review us an amazing 5 stars.
We are very pleased you found our services very easy to deal with.
We wish you all the very best, and hope to welcome you again soon.
Kind Regards,
Jennifer,
Bullion Broker.
British Bullion.
Reply from British Bullion
Dear Dec,
Thank you for taking the time to review us.
We are so happy you are pleased with our services.
And look forward to welcoming you again.
Kind Regards,
Jennifer,
Bullion Broker,
British Bullion.
The two gentlemen we dealt with were…
The two gentlemen we dealt with were very courteous,& helpful. We were given a very fair price for our Krugerand.
November 24, 2025
Reply from British Bullion
Dear Wyndham,
Thank you for taking the time to review us a very kind 5 stars.
We are really pleased you were happy with the service you received.
Kind Regards,
Jennifer,
British Bullion.
Friendly staff
November 24, 2025
Reply from British Bullion
Dear Dee,
Thank you for the 5 star review.
I am happy you found our staff friendly.
We hope you welcome you back soon.
Kind Regards,
Joanna MacDonald
Senior Bullion Operations
Sell gold coins in safe secure facility
The reason I have given 5 stars
The security and decor
The polite helpfull and knowledgable
staff
The competive price and prompt payment
November 24, 2025
Reply from British Bullion
Dear Raymond,
Thank you for the 5 star review.
I am glad to hear you were happy with our services
We look forward to welcoming you again soon.
Kind Regards,
Joanna MacDonald
Senior Bullion Operations
Above expectation
Friendly knowledge staff , as a novice was guided through the process with understanding advice and patience . Would highly recommend . And definitely use again ...
November 28, 2025
Unprompted review
Reply from British Bullion
Dear Andrew,
Thank you for taking the time to review us. We really appreciate your custom and look forward to welcoming you back in the future.
Kind Regards,
Jennifer.
British Bullion.
Quick and easy
Booked an appointment and sold some gold coins and money was in my account next day
November 13, 2025
Reply from British Bullion
Dear Martin,
Many thanks for taking the time to leave us a review.
I am happy you were happy with the service you received.
We look forward to welcoming you again soon.
Kind Regards,
Joanna MacDonald
Senior Bullion Operations
Reply from British Bullion
Dear Tony,
Many thanks for taking the time to leave us a review.
I am happy you received professional and helpful service you received.
We look forward to welcoming you again soon.
Kind Regards,
Joanna MacDonald
Senior Bullion Operations
No surprises transaction. Would use again.
British Bullion (Newcastle) did not offer the best rate when I was looking to sell my gold bullion. Nor did they provide details of how they arrived at the offer they made. Others offered up to 2.5% more against the live gold price. However, for personal reasons it suited me to sell to a local dealer rather than sending gold bars through the mail or courier.
The staff were professional and, with the exception of not clarifying how their payment was calculated, were clear about each aspect of the transaction.
British Bullion are slow to make their payment for the gold, quoting 7 to 9 business days (up to 2 weeks) when we left the gold at their premises. The cash arrived after 6 business days. In 2025 it should not take that long.
Update following reply:
The prices paid are determined by the spot gold price times a percentage. Some dealers offer up to 98%. British Bullion offered closer to 95.5%. To be clear, I was perfectly satisfied with the service and deal I received. I merely highlighted a couple of points from the transaction.
November 11, 2025
Unprompted review
Reply from British Bullion
Many thanks for taking the time to leave us a review.
Our purchase prices are determined by the current spot price of gold. We remain highly competitive in the market and offer a face-to-face service for your convenience.
I’m pleased to hear that our staff clearly explained the process and timeframe during your appointment, helping you decide that our service suited your needs.
We pride ourselves on being transparent and always providing a realistic timeframe for payment. Due to recent volatility in the market, we have experienced a significant increase in business, which is why some payments have taken slightly longer than the usual 1–2 business days.
We look forward to welcoming you again.
Kind regards,
Sandra Kilcullen
Head of Trading UK
It was easy to book an appointment to…
It was easy to book an appointment to sell my gold. The facility is very secure and safe. I was quoted a price, which I accepted and the money was in my account within 2 working days. Seamless and painless.
November 3, 2025
Reply from British Bullion
Many thanks for taking the time to leave us a review, I am delighted you were happy with the service provided.
Kind Regards,
Jennifer.
Professional
Quick, efficient, discreet, with transparent pricing and a friendly manner.
November 7, 2025
Reply from British Bullion
Many thanks for taking the time to leave us a review.
I am happy you received friendly and a quick service.
We look forward to welcoming you again soon.
Jennifer Bradley,
British Bullion.
Reply from British Bullion
Dear Craig,
Many thanks for taking the time to leave us a review.
I am delighted to hear you found our staff friendly, helpful and professional.
We look forward to welcoming you again soon.
Kind Regards,
Joanna MacDonald
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