The initial talk with Cheryl was helpful, clear and direct. She did not use pressure tactics and I was able to end the first phone call armed with all the necessary information to discuss it with my w... See more
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I spoke to Tom on the phone, he was very polite and explained everything very clearly about the policy. He took his time and asked if i had any questions. I had kept putting off looking for a policy... See more
From the start of my enquiry, Connor Rumble, Advisor, talked through and explained everything clearly and precisely. Felt totally at ease with the options provided before settling on the right cover... See more
Nice to hear a friendly voice at the end of the phone. The representative explained very clearly the process and answered any questions I had. I wasn’t put through to any other’ department’ which can... See more
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About British Seniors
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4.9
Excellent
37K reviews
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Quick and easy
Quick and easy to set up insurance plan. Jacob was great, he explained all the options available and after choosing what I felt was right he explained the policy fully in easy to understand terms. Great service.
August 3, 2026
A very uncomplicated.and easy experience The gentleman who talked me through it…
The gentleman who talked me through it all was so kind and made me feel comfortable as at first I was very nervous, and was able to answer any questions I asked making the whole process very easy.
July 31, 2026
The process of arranging my life…
The process of arranging my life insurance was straightforward, and everything was explained clearly. she was friendly and helpful, and answered my question patiently. There is always room for improvement, but was please with the service
July 23, 2026
Fully explained in a very polite and…
Fully explained in a very polite and understanding way. Asked if I totally understood what I was agreeing with before accepting all conditions
Very understanding
August 3, 2026
Seemed upfront with everything he said…
Seemed upfront with everything he said very clear precise and a pleasure to talk to very efficient with answers etc.
August 3, 2026
The young man I spoke too was friendly…
The young man I spoke too was friendly and professional. He talked me through everything and wasn’t pushy at all
August 3, 2026
ALEX was very polite and friendly
ALEX was very polite and friendly. He explained everything as we went along and made things clear. A very pleasant experience.
August 3, 2026
investment for funeral ....
Modest amount of cover ,just enough to not to be a burden to my family at the end of my days ...thanks for the gift voucher .
August 20, 2025
Customer Service Review
Member of staff that I spoke to was very friendly, helpful and gave a thorough breakdown of the policy. I recommend British Seniors for their great customer service.
July 30, 2026
Insurance
Dan Explained everything clearly and answered the questions I had competently, paying attention to the details that I wanted to know.
August 3, 2026
Yasmin was very good and informative
Yasmin was very good and informative, excellent phone call.
August 3, 2026
Mr Lewis was professional and so…
Mr Lewis was professional and so helpful. Also puntual on his return call to me.
August 3, 2026
Best customer service.reasonable price…
Best customer service.reasonable price professional advisor.
July 30, 2026
Excellent service
Excellent service, and very nice gentleman, I spoke to I’m happy with what was discussed,and also vey happy with my cover I have .
July 31, 2026
Very well presented it was very helpful…
Very well presented it was very helpful and i understood everything Jacob was explaining and it's great to know I have myself covered thank you so much
August 3, 2026
Chris was very helpfull and polite to…
Chris was very helpfull and polite to me about my policy. It was a pleasure to speak with him.
August 3, 2026
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