Broadbent & Co Reviews 

1,519
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

After being very unsure about the whole process, it was actually very easy and quick to book an appointment. Very quick turn around from filling out the initial for to the actual appointment itself, m... See more

Company replied

Rated 5 out of 5 stars

Broadbent & Co have done everyone of my needs assessments since 2012. Andy is so friendly, understanding and really knows his stuff. He has lots of experience and genuinely cares about the needs of th... See more

Rated 5 out of 5 stars

Ben was an absolutely spectacular assessor, he really took the time to get to know me and how my brain works in regards to my ADHD, mental health, and learning style. He was friendly and incredibly ea... See more

Company replied

Rated 5 out of 5 stars

The communication was excellent. Initial contact via website was quickly followed up. Emails and phone calls were quickly exchanged and a date for a phone aessessment made. The assessment was a great... See more

Company replied

Company details

  1. University

Information provided by various external sources

Broadbent & Co was set up in 1996 by Steven and Elizabeth Broadbent. Steve was the Chair of the National Network for Access Centres until 2013 and so very much involved in DSA developments at a national level. Their ethos was simple, the belief that "everyone must be seen and treated as an individual with their own individual needs. These needs must be identified in order for them to realise their own potential in education, employment and for life". In May 2018, Steve very sadly passed away. His son, Andrew, continues to follow in his footsteps and is the CEO of Broadbent Assist Ltd, Director alongside Elizabeth Broadbent, and he is also an active Needs Assessor.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.7

All reviews

(1,519)

1 review in the last 12 months

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Rated 5 out of 5 stars

Really helpful and friendly service

Really helpful and friendly service. Didn’t know what to expect but Ben put me at ease straight away. The assessment was about an hour and half long and we went through everything I have been struggling with and Ben came up with solutions, such as different software to support my studies. I feel more confident going forward with my studies now. Would definitely recommend Broadbent & Co. Thank you Ben.

January 16, 2024
Unprompted review
Rated 5 out of 5 stars

Helpful and Friendly Staff

Going for my DSA assessment initially was nerve-racking, however, booking an appointment was simple and easy. When it came to my needs assessment, I spoke to Megan over the phone. I was immediately put at ease and found her to be extremely friendly.

Throughout the whole process, the communication between the staff at Broadbent and me was clear, making everything easier. Since the assessment, the process of receiving the things needed has been efficient. It has put me at a little more ease with my studies knowing that I have been able to get this help.

November 30, 2023
Unprompted review
Rated 5 out of 5 stars

My experience with Broadbent & Co was…

My experience with Broadbent & Co was really good and Megan, who carried out my assessment was really lovely and helpful and when doing the assessment with her, she had taken her time going through it and didn’t for one second make me feel rushed.

November 30, 2023
Unprompted review
Rated 4 out of 5 stars

Easy process to get involved in but takes time

The 1 on 1 talks were very easy to take part in and everyone was very welcoming, however, its taken a while for everything to take place, I am in need of these extras to help me with my work but the majority of my deadlines have been completed in the time its taken to sort everything out.

January 15, 2024
Unprompted review
Rated 5 out of 5 stars

Good experience

I had an DSA assessment with Jon and he made sure the process was explained very well which made me feel better. He was very understanding and allowed me to ask any questions during and after the assessment.

November 6, 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic support of Ben

Fantastic support of Ben
Made me feel at ease and explained the different support that was on offer to help me whilst I am studying at the University.
Communication was 100%

January 15, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic experience

The assessor was brilliant and very friendly. I was feeling so ill with my condition and they were very professional and understanding.

I didn't feel judged or that I shouldn't be accessing the services (I have a bit of imposter syndrome which stopped me going for help sooner).

A really good experience and I'm so glad I chose yourselves to assess me.

November 28, 2023
Unprompted review
Rated 5 out of 5 stars

The best DSA Assessor going

Broadbent & Co have done everyone of my needs assessments since 2012. Andy is so friendly, understanding and really knows his stuff. He has lots of experience and genuinely cares about the needs of the people he meets. The staff at Broadbent & Co are amazing, nothing is too much for them if you need help, they’re quick and reliable when responding to emails or answering the phone. I cannot recommend this company enough.

December 13, 2023
Unprompted review
Rated 5 out of 5 stars

Friendly, helpful assessor

I was initially skeptical as to whether or not I should get a DSA assessment, but I'm so glad I did.

My assessor was friendly and helpful, she took great care in ensuring I knew what help was available and may be useful to me. She listened to what I thought and adapted accordingly.

The solutions presented to me massively surpassed my expectations and have been so useful already.

December 14, 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic. Highly recommend.

The process was straightforward once student finance had approved my application. The staff at Broadbent were friendly and helpful from the get go and the assessor I spoke to was so lovely, explained everything to me clearly. She helped me understand the purpose of DSA. It levels the playing field. She also explained each option clearly so that I really felt I knew how it would help me study, and whether I needed it. Could not speak more highly of the company; my experience with Broadbent & Co was warm, reassuring and liberating. Thank you so much.

November 14, 2023
Unprompted review
Rated 5 out of 5 stars

Zoe made me feel very confident an…

Zoe made me feel very confident an reassured me am not the only one suffering from disaibilty made me very relaxed an listened to me which has happened after a while because i dnt openly speak to much but bless her she wa the best really appericiate it thank u

December 11, 2023
Unprompted review
Rated 5 out of 5 stars

Useful assessment

Useful assessment. attentive and respectful assessor. attempted to put themselves in my shoes and provided me with the best support and strategies.

January 11, 2024
Unprompted review
Rated 4 out of 5 stars

the examiner made me feel comfortable…

the examiner made me feel comfortable and safe, I did not feel very anxious and offered me some software that I could defiantly use and some a little less helpful. He was polite and always asked if anything was bothering me or if anything was unsuitable. The biggest issue was the organised appointment as I was only given an address and the appointment was in regus ltd not broardbent and co so I got lost and had to ring the company. This is the only real issue I had

January 8, 2024
Unprompted review
Rated 5 out of 5 stars

My assessor was helpful and friendly

My assessor was really helpful and friendly. I felt that all communications from Brodbent & Co were really clear and helpful too.

The assessment call itself was very relaxed and I felt that the caller was trying to understand my condition and how best to suggest support.

November 1, 2023
Unprompted review
Broadbent & Co logo

Reply from Broadbent & Co

Thank you for taking time to submit feedback, this is greatly appreciated.

Rated 4 out of 5 stars

I have delay for receiving dsa which it…

I have delay for receiving dsa which it was annoying but this company has helped me and sorted for quickly which it was a great success.

January 5, 2024
Unprompted review
Broadbent & Co logo

Reply from Broadbent & Co

We have no control over the time delays from the third party Suppliers, but we are glad this is all now sorted. Thank you for taking time to submit feedback Mohammed, this is greatly appreciated.

Rated 5 out of 5 stars

They where very professional

The where very professional, doing well to see I get my invite going

January 4, 2024
Unprompted review
Broadbent & Co logo

Reply from Broadbent & Co

Thank you for taking time to submit feedback Austin, this is greatly appreciated.

Rated 5 out of 5 stars

The communication was excellent

The communication was excellent. Initial contact via website was quickly followed up. Emails and phone calls were quickly exchanged and a date for a phone aessessment made. The assessment was a great experience. The assessor knew so much about my illness they were telling me things about myself i recognised but didnt know were part of my illness. It was so relaxed and she set me at such ease it was a pleasure. I cant thank them enough for making the experience stress free

January 3, 2024
Unprompted review
Broadbent & Co logo

Reply from Broadbent & Co

Thank you for taking time to submit feedback Mark, this is greatly appreciated.

Rated 5 out of 5 stars

Lovely lady who carried out my…

Lovely lady who carried out my assessment. Worked at my pace. It wasn't daunting as I thought it would be.

November 17, 2023
Unprompted review
Broadbent & Co logo

Reply from Broadbent & Co

Thank you for taking time to submit feedback Sharon, this is greatly appreciated.

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