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Broadway.com Reviews 299

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TrustScore 4.5 out of 5

4.7

Event Ticket Seller
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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the user-friendly website, highlighting its ease of navigation and the straightforward booking process. Many appreciate the ability to view seats from a virtual perspective, which aids in making informed choices, and the quick delivery of tickets. The overall experience of purchasing tickets is frequently described as simple, efficient, and satisfying, making Broadway shows accessible to everyone. However, some customers also noted concerns regarding pricing, specifically the fees associated with ticket purchases, which they found to be significantly higher compared to direct venue purchases. A few people mentioned issues with ticket exchanges or cancellations, particularly in unforeseen circumstances, and some felt that the company's transparency regarding ticket availability and fees could be improved.

What people talk about most

User experience

Customers consistently note positive experiences with user experience. Reviewers frequently praise the ease... See more

Website

Clients share positive opinions on the website, often highlighting its user-friendly interface and ease of... See more

Price

People report ambiguous experiences with price. Many customers express frustration with high and outrageous... See more

Order

Reviewers express satisfaction with the ordering process, highlighting its ease and convenience. Many... See more

Booking process

Customers had positive experiences with the booking process. Many reviewers found it easy and quick to book... See more

Based on these reviews

Rated 5 out of 5 stars

The website is easy to navigate and makes sense. The theatre seats are easily navigated and selected. And the paying by credit card or whichever method you choose operates flawlessly. My tickets arriv... See more

Rated 5 out of 5 stars

I initially had a issue with Broadway.com, but customer service reached out personally to sort it out, and they went the extra mile to make sure my family and I have a great theater experience. Thank... See more

Rated 5 out of 5 stars

The entire process was easy, quick, and transparent. I love being able to see the approximate view from my seat location, and I liked being able to hover over the seats to check the pricing. Very easy... See more

Rated 5 out of 5 stars

Easy to use. Like the "seat view" feature and that Broadway.com now accepts Klarna so I can purchase tickets in advance and pay off as the day approaches. Makes Broadway tickets accessible to everyone... See more

Company details

  1. Event Ticket Seller
  2. News Service
  3. Performing Arts Theater

Written by the company

Broadway.com is the official destination for Broadway and Off-Broadway tickets. Explore shows, customer reviews, and our award-winning coverage to bring the full Broadway experience to your fingertips. With competitive pricing on every Broadway show and discounts available on select productions, we make it easier than ever to see the shows you love. From your first search to the final curtain, everything you need lives here.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

299 reviews

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Replied to 50% of negative reviews

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Rated 1 out of 5 stars

I found tickets that were better…

I found tickets that were better seating and not as expensive. There is more than 6 weeks before the show. They will not refund it and suggested to sell on StubHub or SeatGeek. If this was a a couple weeks before the show, I would understand, but it is 6 weeks. Please do not use this website, better deals on Ticketmaster!

March 15, 2026
Unprompted review
Rated 5 out of 5 stars

Chicago fans of Broadway.com

We live in Chicago but come to NYC every December for theater and everything else NY. We ONLY use Broadway.com when buying our tickets and as usual the process was flawless!

March 12, 2026
Unprompted review
Rated 4 out of 5 stars

Good site

Easy to use except not as intuitive UI when trying to find the map seating or shows (had to scroll a lot to see everything)

March 7, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

My experience was great with broadway.com because it was fast and easy no problems tickets sent straight to my email tickets went right in my wallet I would definitely recommend them to family and friends

March 4, 2026
Unprompted review
Rated 5 out of 5 stars

Loved the smaller theatre

Loved the smaller theatre. Hadestown was the best show I’ve ever seen. Thank you for the closed caption machine. It really helped me comprehend and enjoy the show so much more.

February 26, 2026
Unprompted review
Rated 5 out of 5 stars

Easy site to navigate

Easy site to navigate and choose payment on. Love that you can see all seats available with the view and whether they are on an aisle before purchase.

February 24, 2026
Unprompted review
Rated 5 out of 5 stars

It was very efficient

It was very efficient. This was my first purchase for tickets for a Broadway performance (to accompany my first trip to New York City as part of a Road Scholar tour. I was able to find everything I was looking for quickly and easily. Thank you for making it easy.

February 22, 2026
Unprompted review

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