The website is easy to navigate and makes sense. The theatre seats are easily navigated and selected. And the paying by credit card or whichever method you choose operates flawlessly. My tickets arriv... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I initially had a issue with Broadway.com, but customer service reached out personally to sort it out, and they went the extra mile to make sure my family and I have a great theater experience. Thank... See more
The entire process was easy, quick, and transparent. I love being able to see the approximate view from my seat location, and I liked being able to hover over the seats to check the pricing. Very easy... See more
Easy to use. Like the "seat view" feature and that Broadway.com now accepts Klarna so I can purchase tickets in advance and pay off as the day approaches. Makes Broadway tickets accessible to everyone... See more
Company details
Written by the company
Broadway.com is the official destination for Broadway and Off-Broadway tickets. Explore shows, customer reviews, and our award-winning coverage to bring the full Broadway experience to your fingertips. With competitive pricing on every Broadway show and discounts available on select productions, we make it easier than ever to see the shows you love. From your first search to the final curtain, everything you need lives here.
Contact info
729 7th Avenue, 10019, New York, United States
- 1-800-BROADWAY
- ticketing@broadway.com
- broadway.com
4.7
Excellent
299 reviews
Replied to 50% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Best website for NYC theater tickets
I have purchased theater tickets from this company for the past six years every time I have a trip to NYC and never had any issues. I am usually in the city twice a year and only had to call once when I accidentally deleted my electronic ticket. It was resent while I was on the phone. Great customer service.
February 14, 2026
Unprompted review
Reply from Broadway.com
Thank you for your kind words and for being such a loyal customer! We’re so glad we could help quickly when you needed your ticket resent. Enjoy your next show in NYC! 🎭
Easy process
Easy process. Like that you can see the stage /seat preview.
February 9, 2026
Unprompted review
Easy to book and navigate the website.
Easy to book and navigate the website.
February 7, 2026
Unprompted review
Easy process to purchase
I'd like some way to identify if there are stairs or steps to my seat from entry. I couldn't easily find that. The process of buying a ticket was good, thanks.
February 5, 2026
Unprompted review
Easy-peasy.
February 2, 2026
Unprompted review
2FA for foreign cell numbers not working
All good. but you can't manage orders using a foreign cell number since it doesn't send a text for the 2FA. Otherwise no problem.
January 31, 2026
Unprompted review
Selling is a nightmare
We had to cancel our trip due to weather and had to sell our tickets at the last minute. Selling these tickets on a third-party marketplace is a nightmare because of how they deliver the tickets. I would not use broadway.com again because it was too complicated to get rid of the tickets. I ended up giving half of them away because it was easier than selling them.
January 23, 2026
Unprompted review
They need to update their policies
They need to update their policies. They won’t allow you to use AMEX gift cards anymore for some reason even though it’s advertised as a way to pay.
January 21, 2026
Unprompted review
Reply from Broadway.com
We do accept American Express gift cards; they just can’t be used as part of a split payment with another method. We’ll work on making this clearer in our policy. If you need help using your card, please reach out to us at ticketing@broadway.com.
It’s easy to use
It’s easy to use. But it also said there were cheaper tickets, which i never saw. I was ordering tickets 5 months from now, and even when I ordered tickets in December for my daughter, for March (3 1/2 months) I could find the less expensive tickets.
January 21, 2026
Unprompted review
Super easy
Super easy! Got the seats we wanted and the transaction felt secure! Can’t wait to see the show!
January 19, 2026
Unprompted review
Easy and user friendly
January 18, 2026
Unprompted review
The site was very easy to navigate
The site was very easy to navigate. They even sent a followup email to ensure I had no problem getting my tickets.
January 14, 2026
Unprompted review
Effortless
It was easy to use and I love that you see the full price when picking your seat and that you can see the view from said seat.
January 15, 2026
Unprompted review
Broadway show
It was very simple and convenient to purchase tickets for this Broadway show.
January 9, 2026
Unprompted review
Easy and straight forward
Easy and straight forward - loved the view from seat
January 7, 2026
Unprompted review
Do not recommend
Do not recommend! I purchased tickets for Moulin Rouge last January. My 20-year-old cousin tragically passed away one week before our trip, so we had to cancel it. Broadway.com’s representative stated that they would call back if there were any availabilities in the months to follow for shows. It is now a year later, no call back, and we did not receive a refund of any kind (the tickets were $500 total). I looked at the shows in the proceeding months and they did have availability. Every other accommodation/event we had was able to give us a refund or some kind of credit given the circumstances. It was just an awful feeling all in all, and I’m disappointed for the lack of empathy this company provided us. Not to mention, the fees are outrageous. Please look at Reddit stories from this company prior to purchasing. There are better options out there! This review has also been posted on Google to spread awareness of this company!!
January 30, 2025
Unprompted review
Reply from Broadway.com
Ciara, we are truly sorry for your experience and extend our deepest condolences for your loss. This has been escalated internally and we would greatly appreciate the opportunity to connect and make things right. Please contact us at ticketing@broadway.com so our team can assist you as best as possible. We truly value your feedback and thank you for sharing.
Very easy to pick tickets and pay for…
Very easy to pick tickets and pay for them.
January 5, 2026
Unprompted review
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