Friendly, helpful and knowledgable service. Never cruised before, so obviously had loads of questions and requests. Kirsty was great and sorted out the ideal trip for us next year,which is also our ho... See more
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Review summary
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What people talk about most
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We always book with your company, never had problems that can't be solved, during co-vid we were one of the last holidays before total lockdown, we still had a fantastic time as BT made sure everythin... See more
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I was frustrated with all the major holiday websites and started an online chat with Iantha (recognised the company name through Travelzoo) - I got frustrated too and she took the initiative to call m... See more
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I used broadway travel after being redirected from another source, I always check broadway for great offers..I get sent some great offers too , which normally beat all the other travel firms in price... See more
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Company details
About Broadway Travel
Written by the company
With 75 years in the business, we have a proud history of providing outstanding holidays. Our experience allows us to secure the best deals to all the top destinations – that means quality holidays at a price that’s right. We are fully ABTA & ATOL protected, so you get total peace of mind when you book your holiday.
Your feedback helps us improve our customer experience and we are delighted to read so many positive reviews. We love reading comments like this: “Easy to book and great prices” (Oct 2025) and this: “Amazing company” (Oct 2025).
Where things fall short, we work extra-hard to put it right – our customers are our priority, and we look closely at our feedback. We pride ourselves on having a friendly and knowledgeable team, are always happy to answer any questions you may have and are always willing to go the extra mile.
We look forward to arranging your next holiday and we’ll do everything we can to ensure you get the break you deserve. Feel free to chat with us online, or pick up the phone and give us a call. Happy holidays!
Contact info
Amber Court, William Armstrong Drive, NE4 7YA, Newcastle Upon Tyne, United Kingdom
- 020 3368 6221
- customersupport@broadwaytravel.com
- broadwaytravel.com
4.8
Excellent
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Very straightforward booking process
May 19, 2026
Reply from Broadway Travel
This is wonderful to hear and exactly what we aim to achieve, thank you Catriona. Happy holidays - Team Broadway Travel.
A telephone call resolved all of my problems.
Intended to complete holiday booking on line, but as is often the case, the detail with regard to flights and luggage was confusing. A telephone call helped resolve all these problems along with one or two other non-anticipated issues. Thanks to Iantha Smith for her patience, but it might help if Broadway wereto provide her with a less crackly telephone.
May 20, 2026
Unprompted review
Reply from Broadway Travel
John, thank you for taking the time to leave your review for Iantha, who we will ensure sees your kind words. We regret that the telephone line was crackly, however would like to assure that the issue was not with the equipment but the actual line, which unfortunately is out with our control, however we are pleased that Iantha sorted your booking for you. Have a wonderful holiday and thank you again - Team Broadway Travel.
Reply from Broadway Travel
Welcome onboard Gary and thank you for booking with Broadway Travel and for your fabulous feedback for Natalie. Happy cruising!
Fred guided us through the booking…
Fred guided us through the booking process for our break in Sharm El Sheikh with good humour and professional advice. The whole process was stress-free and straightforward.
May 20, 2026
Unprompted review
Reply from Broadway Travel
This is wonderful to hear David, and exactly as it should be, booking a holiday is an exciting time! Please do not hesitate to reach out if you have any further queries and have a fabulous time in Egypt - Team Broadway Travel.
Booked a cruise with broadway travel…
Booked a cruise with broadway travel because price was competitive. Great service and easy to book.
May 11, 2026
Reply from Broadway Travel
Welcome onboard Jennifer and thank you for choosing Broadway Travel. We are extremely proud of the service and prices we offer and your feedback is very much appreciated. Please do not hesitate to reach out to the team if you have any queries and happy cruise countdown - Team Broadway Travel.
Great choice of destinations at…
Great choice of destinations at competitive prices. The holiday we booked was at least £200 cheaper per person compared to other providers. Easy booking process and liked the flexible payment options.
May 16, 2026
Reply from Broadway Travel
Exactly what we aim to achieve Wendy, thank you for taking the time to leave your wonderful feedback! Happy holiday countdown - Team Broadway Travel.
Kathryn Grandi
I booked a holiday with Broadway travel today assisted by Iamtha who was very helpful.
This is the third time I’ve booked with them and haven’t had any problems so far.
May 18, 2026
Unprompted review
Reply from Broadway Travel
Welcome back Kathryn, we really appreciate your loyalty and your wonderful feedback for Iantha, who we agree is fabulous. Happy holiday countdown - Team Broadway Travel.
Bad transfer
Hotel was excellent, good food, friendly staff. The shuttle transfer was dire. The driver drove past our hotel and carried on for miles despite my protestations he just carried on and ended up in Turgutreis. He then took us to the wrong Spectrum Hotel. The transfer took two and a half hours. This has never happened before with Broadway Travel.
May 10, 2026
Reply from Broadway Travel
Good Morning Mr Roberts. We appreciate your review however we regret your experience with the transfer supplier. Having checked, we are unable to locate any contact to us from resort or after return to alert us to this issue. Please email us with a full rendition of events to CustomerCare@broadwaytravel.com and we will be able to raise your concerns with the supplier. However, we are pleased that the hotel was excellent. Many thanks - Team Broadway Travel.
Really easy to navigate the site
Really easy to navigate the site. Really cheap holidays. Highly recommended
May 16, 2026
Reply from Broadway Travel
Thanks so much and happy holiday countdown! Please let us know if you need anything further. Thanks from all the Broadway Travel team.
Reply from Broadway Travel
Thank you Diane, it was our pleasure to help get you cruising sorted. Congrats on your booking and please do not hesitate to let us know if you need anything further. Many thanks from all the team.
Kayleigh was fantastic who I dealt with…
Kayleigh was fantastic who I dealt with .always book with you service always excellent and price great and offers .
May 15, 2026
Reply from Broadway Travel
Welcome back Stephen, great to assist you again and thank you so much, you have made Kayleigh's day. She also asked to pass her thanks onto you. If you need anything further you know where we are. Happy holiday countdown and thanks from all the team.
Very straightforward to see deal and…
Very straightforward to see deal and likewise booking and all confirmed so quickly. Very easy indeed.
May 12, 2026
Reply from Broadway Travel
Great to read and hear Martin. Welcome to Broadway Travel. If you need anything further you can contact us online via your MyBooking area, by emailing customersupport@broadwaytravel.com or by telephone (open times vary and are detailed on our website). Thanks so much from all the team.
Very helpful
Michael was extremely helpful and thoroughly explained the booking. I called due to a query with my online booking and he assisted and booked the holiday via the telephone.
May 15, 2026
Unprompted review
Reply from Broadway Travel
Huge welcome and huge thanks for using, choosing and booking with us. If you need anything else, please let us know, we are here and happy to help. Enjoy your holiday countdown!
Communication was great which led to a…
Communication was great which led to a very easy and efficient booking over the phone. Very helpful and friendly staff.
May 15, 2026
Unprompted review
Reply from Broadway Travel
Thanks so much Sharon we are so pleased to have been able to help secure your next getaway. If you need anything further you can contact us online via your MyBooking area, by emailing customersupport@broadwaytravel.com or by telephone (open times vary and are detailed on our website). Thanks from all the team for choosing Broadway Travel.
Very professional and efficient.Our…
Very professional and efficient.Our second time working with Broadway Travel and will continue to book our future holidays with them
May 12, 2026
Reply from Broadway Travel
Welcome back Adrian, we are so appreciative of your custom and wonderful feedback. Happy holiday countdown and thank you from all the team.
I have just booked a cruise for my…
I have just booked a cruise for my family. We had Rob as an agent. It was super easy and super friendly and nothing was too much trouble when trying to find the perfect room.
Amazing service, will definitely book through Broadway again.
Thanks Rob
May 14, 2026
Unprompted review
Reply from Broadway Travel
Dionne, this is wonderful to hear and we will be sure to pass on your thanks to Rob. Please do not hesitate to reach out if you have any further queries and have a fabulous time onboard - Team Broadway Travel.
Great experience booking with Gemma
Great experience booking with Gemma , very knowledgeable, guided me through room choices , could tell me lots of information about the boat. Very responsive with messages and calls and provided the best price . Thanks again and will def book again with Broadway
May 8, 2026
Unprompted review
Reply from Broadway Travel
Thank you so much for taking the time to leave your wonderful feedback and for your custom. We agree that Gemma is fabulous and will ensure she sees your lovely feedback. Happy cruise countdown and thank you for booking with Broadway Travel.
Madeira holiday
Used phone route as online made you book 10kg bag for all when I only needed one bag in hold.
May 5, 2026
Reply from Broadway Travel
Thank you Michael, we appreciate your custom. Booking online you can add any baggage as required, however we are delighted that our agent assisted you. Have a wonderful holiday and please do not hesitate to reach out if you have any further queries - Team Broadway Travel.
Booking my holiday was made really easy…
Booking my holiday was made really easy by Iamtha the sales rep, she explained everything step by step in an easy and clear way, there are quite a few transfers included which she sorted and guided me through
Thankyou so much
May 13, 2026
Reply from Broadway Travel
John, this is exactly what Iantha excels at and we are thrilled that her service and expertise meant so much to your booking experience. We are here to help should you have any other queries and happy holiday countdown!
Reply from Broadway Travel
This is exactly what we like to hear Mary, and we agree that Gemma is awesome! Happy cruise countdown and thank you for choosing Broadway Travel.
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