Friendly, helpful and knowledgable service. Never cruised before, so obviously had loads of questions and requests. Kirsty was great and sorted out the ideal trip for us next year,which is also our ho... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We always book with your company, never had problems that can't be solved, during co-vid we were one of the last holidays before total lockdown, we still had a fantastic time as BT made sure everythin... See more
Company replied
I was frustrated with all the major holiday websites and started an online chat with Iantha (recognised the company name through Travelzoo) - I got frustrated too and she took the initiative to call m... See more
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I used broadway travel after being redirected from another source, I always check broadway for great offers..I get sent some great offers too , which normally beat all the other travel firms in price... See more
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Company details
About Broadway Travel
Written by the company
With 75 years in the business, we have a proud history of providing outstanding holidays. Our experience allows us to secure the best deals to all the top destinations – that means quality holidays at a price that’s right. We are fully ABTA & ATOL protected, so you get total peace of mind when you book your holiday.
Your feedback helps us improve our customer experience and we are delighted to read so many positive reviews. We love reading comments like this: “Easy to book and great prices” (Oct 2025) and this: “Amazing company” (Oct 2025).
Where things fall short, we work extra-hard to put it right – our customers are our priority, and we look closely at our feedback. We pride ourselves on having a friendly and knowledgeable team, are always happy to answer any questions you may have and are always willing to go the extra mile.
We look forward to arranging your next holiday and we’ll do everything we can to ensure you get the break you deserve. Feel free to chat with us online, or pick up the phone and give us a call. Happy holidays!
Contact info
Amber Court, William Armstrong Drive, NE4 7YA, Newcastle Upon Tyne, United Kingdom
- 020 3368 6221
- customersupport@broadwaytravel.com
- broadwaytravel.com
4.8
Excellent
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Reply from Broadway Travel
Thank you so much for your kind words and 5* review, we really appreciate you choosing to book with us once again. Happy holiday countdown activated – Team Broadway Travel.
Booking a cruise with confidence
Robbert was fabulous after scrolling on Facebook I came across an Icelandic cruise for August 2028, she was fabulous full of information having visited herself, I never felt pressured or rushed and she priced all grades of cabins for me and we decided on a Suite, great experience with Broadway Travel, cruising with Ambassador on the Ambience can’t wait, thank you for making the whole process go smoothly and quickly. Something to look forward to, as we all know time flies x
May 29, 2026
Unprompted review
Reply from Broadway Travel
Wow, what an amazing 5* review for the cruise team! We are so pleased that you have chosen us to book your amazing cruise. We all hope you have a wonderful time onboard and look forward to being of assistance to you again in the near future - Team Broadway Travel.
Easy to deal with and very helpful thru…
Easy to deal with and very helpful thru messages and calls...would defo book again
May 29, 2026
Unprompted review
Reply from Broadway Travel
Dave, thank you for taking the time to leave your wonderful review for Evie, we agree that she makes everything look so easy! Have a fabulous time onboard and look forward to seeing you again soon - Team Broadway Travel.
A really friendly and helpful team
A really friendly and helpful team. I spoke to several staff members when considering what cruise to book and each one was really helpful and friendly, sharing their own experiences and helping me find the right cruise for my family and I. I highly recommend.
May 22, 2026
Reply from Broadway Travel
Welcome onboard Simon and thank you for your kind words, we agree that our team are simply the best! Remember that we are here to help if you have any further queries and have a wonderful time onboard - Team Broadway Travel.
Repeat buisness for us says it all!
Repeat buisness for us says it all!
Thank you Broadway travel
Judy and Clive Morgan
May 20, 2026
Reply from Broadway Travel
Welcome back, it is wonderful to see you again and your loyalty is much appreciated. Have a fabulous holiday - Team Broadway Travel.
Reply from Broadway Travel
Thank you Calvin, Gemma will be thrilled that her service was so appreciated, as are we! Have a wonderful time onboard and happy cruise countdown - Team Broadway Travel.
Reply from Broadway Travel
Thank you for your 5* review and kind words for Sandra, we will be sure to pass this on. Please remember that we are here to help should you have any further queries and have a wonderful holiday - Team Broadway Travel.
Reply from Broadway Travel
Thank you Julie, we agree, Sue is an absolute star and fabulous agent! Thank you for taking the time to leave your 5* review and remember that Sue and the team are happy to help if you have any further queries. Happy cruise countdown - Team Broadway Travel.
Excellent service
Excellent service, knowledgeable, helpful and would definitely book
Again.
May 26, 2026
Reply from Broadway Travel
We are thrilled with your comments for Laura, it really is appreciated. Laura's service is second to none and its always lovely to know what impact the service had on your booking experience! Please reach out should you have any further queries and happy cruising - Team Broadway Travel.
Great booking experience with Aeysha!
Great booking experience with Aeysha!
She answered all my initial questions over messanger & phoned the next day when she said she would. She made the whole booking experience from start to finish simple.
May 24, 2026
Unprompted review
Reply from Broadway Travel
This is wonderful to hear Karen, and exactly what Aeysha does best! Please do not hesitate to reach out should you have nay further queries and happy cruise countdown - Team Broadway Travel.
Michael was very attentive and patient
Michael was very attentive and patient, did a great booking process.
May 23, 2026
Reply from Broadway Travel
What a Fab 5* review for Michael, we will ensure he sees your kind words – Team Broadway Travel
Reply from Broadway Travel
This is just perfect to hear, please don't hesitate to reach out to the team should you need any assistance before travel - Team Broadway Travel
I spoke with Kelly and Amanda at…
I spoke with Kelly and Amanda at Broadway travel. They were both friendly and helpful.
May 22, 2026
Reply from Broadway Travel
The girls are absolutely over the moon with your feedback, and insist the pleasure was all theirs. Please don’t hesitate to reach out to us should you need any help at all before Sailing. We all hope you have a wonderful time onboard and look forward to being of assistance to you again in the near future - Team Broadway Travel.
Michael Evans whom we dealt with this…
Michael Evans whom we dealt with this year shows understanding, care and patience in dealing with our trip to Greece during August 2026
May 21, 2026
Reply from Broadway Travel
Thank you so much for your kind words and 5* review for Michael, we really appreciate you choosing to book with us. Happy holiday countdown activated – Team Broadway Travel.
First class prices
First class prices, the consultant we spoke to was very polite, knowledgeable and if she didn’t know the answer, she found out and came back immediately
May 21, 2026
Reply from Broadway Travel
Laura is delighted with your 5* your review, as are we! We are so pleased that you have chosen us to book your amazing cruise. We all hope you have a wonderful time onboard and look forward to being of assistance to you again in the near future - Team Broadway Travel.
I’ve dealt with Carla on a number of…
I’ve dealt with Carla on a number of occasions for quotations and bookings. Carla is always so helpful and knowledgeable with nothing too much trouble. Always a prompt response and so reliable. Highly recommend and will keep returning for her excellent service.
May 21, 2026
Reply from Broadway Travel
Wow, what a fantastic 5* review for Carla, she is absolutely over the moon with your wonderfully kind words. We think she is incredible too. We hope you have a magical holiday, best wishes, and many thanks for choosing to book with us again, we really appreciate you - Team Broadway Travel
I recently booked our firt MSC cruise…
I recently booked our firt MSC cruise with them. Gemma was very patient with everything I ask as well as Kelly. They are very approachable and not intimidating considering all my questions. Hopefully everything turns out great when we sail. Will 100% be booking with them again rather than direct.
May 15, 2026
Reply from Broadway Travel
Thank you so much Mrs Magbuhos, we are so proud of the team and the service they consistently deliver to their clients. Please do not hesitate to reach out again should you have any further queries and we hope you have a wonderful time onboard - Team Broadway Travel.
A fantastic Booking With Evie.
A fantastic Booking With Evie.
Very responsive Quick at helping find out relevant information on our Next Fly Cruise Holiday.
Very easy to deal with,very polite and knowledgeable.
No pressure and very patient with us while sorting out to make it possible very very competitive pricing with Fantastic itinerary.
Thank you for your help and making our booking very simple at a steal of a Deal.
⭐️⭐️⭐️⭐️⭐️
May 21, 2026
Unprompted review
Reply from Broadway Travel
Well, Scott what can we say other than a huge thanks for your fabulous review! We agree with everything you have said, Evie is a 5* human and we all hope you have the best time onboard. Thank you again from all the Broadway Travel Team.
Great service from start to finish from…
Great service from start to finish from my advisor Evie, found me a great deal and I was all booked in a couple of hours. All explained clearly and professionally
May 19, 2026
Reply from Broadway Travel
Exactly what Evie does best! Thank you Adam, your kind words and 5* review are very much appreciated - happy cruising!
Very straightforward booking process
May 19, 2026
Reply from Broadway Travel
This is wonderful to hear and exactly what we aim to achieve, thank you Catriona. Happy holidays - Team Broadway Travel.
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