Friendly, helpful and knowledgable service. Never cruised before, so obviously had loads of questions and requests. Kirsty was great and sorted out the ideal trip for us next year,which is also our ho... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We always book with your company, never had problems that can't be solved, during co-vid we were one of the last holidays before total lockdown, we still had a fantastic time as BT made sure everythin... See more
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I was frustrated with all the major holiday websites and started an online chat with Iantha (recognised the company name through Travelzoo) - I got frustrated too and she took the initiative to call m... See more
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I used broadway travel after being redirected from another source, I always check broadway for great offers..I get sent some great offers too , which normally beat all the other travel firms in price... See more
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Company details
About Broadway Travel
Written by the company
With 75 years in the business, we have a proud history of providing outstanding holidays. Our experience allows us to secure the best deals to all the top destinations – that means quality holidays at a price that’s right. We are fully ABTA & ATOL protected, so you get total peace of mind when you book your holiday.
Your feedback helps us improve our customer experience and we are delighted to read so many positive reviews. We love reading comments like this: “Easy to book and great prices” (Oct 2025) and this: “Amazing company” (Oct 2025).
Where things fall short, we work extra-hard to put it right – our customers are our priority, and we look closely at our feedback. We pride ourselves on having a friendly and knowledgeable team, are always happy to answer any questions you may have and are always willing to go the extra mile.
We look forward to arranging your next holiday and we’ll do everything we can to ensure you get the break you deserve. Feel free to chat with us online, or pick up the phone and give us a call. Happy holidays!
Contact info
Amber Court, William Armstrong Drive, NE4 7YA, Newcastle Upon Tyne, United Kingdom
- 020 3368 6221
- customersupport@broadwaytravel.com
- broadwaytravel.com
4.8
Excellent
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Natalie was amazing
Natalie was amazing
Researched lots of options so that I could make the best choice for my budget and first solo trip
Took time to make sure I understood everything and also got excited for me
She is a superstar
June 7, 2026
Reply from Broadway Travel
We absolutely agree, Natalie is a wonderful human and she will be over the moon with your kind words! We are so pleased that you have chosen Broadway travel to book your first solo trip and we all hope you have a fabulous time onboard!
Great Communications
Fantastic at replying providing all details requested. Nothing ever feels too much trouble when what feels like they could be silly questions I’m asking.
June 7, 2026
Reply from Broadway Travel
Thank you for taking the time to leave your 5* review, we are so proud of the service we provide and Becky is a prime example of the superstars that we employ! Happy cruise countdown - Team Broadway Travel.
The Booking was made after initial…
The Booking was made after initial enquiries..online..a few days earlier..the correct dates were offered..with a really good price..once again Broadway have looked after Us Again..
June 6, 2026
Reply from Broadway Travel
Hi Mark, thank you so much, we’re delighted to hear that after your initial online enquiry, everything was handled smoothly and that we were able to offer you the correct dates at a really good price. Providing great value alongside a simple and stress-free booking experience is exactly what we aim for.
It’s especially lovely to hear that Broadway Travel has looked after you once again, your continued trust and support truly mean so much to us.
Thank you for choosing Broadway Travel
Ayesha was brilliant 👏
Ayesha was brilliant 👏
So courteous, amicable and knowledge.
She was a joy to speak too.
Ayesha is the reason I would book with Broadway Travel again!
June 6, 2026
Reply from Broadway Travel
Thank you so much Murphy family.
We’re absolutely delighted to hear that Ayesha provided such courteous, friendly and knowledgeable service. Creating a positive and enjoyable booking experience is exactly what we strive for, so it’s wonderful to know she made such a lasting impression.
Ayesha will be thrilled to hear your lovely feedback, and we’re especially pleased to know she’s the reason you would choose to book with Broadway Travel again, that truly means a lot to us.
Thank you again for your kind words and support. Please let us know if you need anything further.
Always helpful and respond quickly with…
Always helpful and respond quickly with any requests.easy access to documents and bookings
June 4, 2026
Reply from Broadway Travel
Hi Jayne we’re delighted to hear that you found our team helpful and responsive to your requests. Providing quick support and making the booking process simple and stress-free is something we always strive for.
It’s also great to know you found it easy to access your booking details and documents, helping you manage your holiday plans with confidence and convenience.
Thank you again for choosing Broadway Travel we truly appreciate your support and if you need any further help, please let us know.
Reply from Broadway Travel
Thank you for your review!
We’re delighted to hear you found our service very efficient. Making the booking process quick, easy and stress-free for our customers is always our goal.
Thank you for choosing Broadway Travel.
Broadway Travel The Best
Broadway Travel always have great holidays which are great value for money.
June 5, 2026
Reply from Broadway Travel
Thank you for your lovely review Paul!
We’re delighted to hear you continue to find great value in our holidays and enjoy your experiences with Broadway Travel. Providing fantastic holidays at competitive prices while delivering excellent service is exactly what we strive for.
Your continued support and kind feedback mean so much to us, and we look forward to helping you book many more amazing holidays in the future!
Been using broadway travel for over ten…
Been using broadway travel for over ten years and have never had a bad holiday staff have been always helpful and very patient well done broadway
June 4, 2026
Reply from Broadway Travel
Thank you so much for your continued loyalty and wonderful feedback David and great to see you again!
It means the world to us that you’ve been travelling with Broadway Travel for over ten years and have consistently had great holiday experiences. Our team works hard to provide helpful, patient and reliable service, so your kind words are truly appreciated.
We’re delighted to have been part of so many of your holidays over the years and look forward to helping you create many more amazing memories in the future.
Thank you again for your support and for choosing Broadway Travel!
Kirsty was very helpful,not pressurised…
Kirsty was very helpful,not pressurised into anything and made me feel at ease,brilliant customer service,if I could give 6stars I would
June 4, 2026
Reply from Broadway Travel
Thank you so much for your amazing review!
We’re so pleased to hear Kirsty provided such helpful and relaxed service and made you feel completely at ease throughout the booking process. We firmly believe there should never be any pressure when choosing your perfect holiday, so it’s wonderful to know Kirsty delivered the brilliant customer service we strive for.
Your kind comments truly mean a lot to us and we agree 6 stars for Kirsty is well deserved! 😊
Thank you again for choosing Broadway Travel. We look forward to helping you plan your next holiday soon!
Broadway Travel booking
I have just booked a holiday which I saw on social media with the lovely Natasha from Broadway Travel , a company I have never used in the past . Natasha rang me to confirm everything and was super friendly and helpful . I felt very confident as she put me completely at ease and nothing was too much trouble . Documents were received promptly and exactly as they should be
Thanks Natasha .. I wouldn’t hesitate to use your services again
June 5, 2026
Unprompted review
Reply from Broadway Travel
Thank you so much for your wonderful review!
We’re absolutely delighted to hear that Natasha made such a positive first impression and helped you feel confident and at ease throughout your booking experience. Providing friendly, helpful service and making every step simple and stress-free is exactly what we aim for at Broadway Travel.
It’s also great to know your documents were received promptly and exactly as expected. As a reminder, your booking documents and holiday information are also available anytime through our MyBooking area online: https://www.broadwaytravel.com/login Natasha will be thrilled to receive your lovely feedback.
Thank you again for choosing Broadway Travel for your holiday booking.
Fantastic hotel
Fantastic hotel, service second to none, would book with Broadway Travel again, special thanks go to Christopher Holmes who went over and above to ensure we got flights from a local airport.
A wonderful time was had by us
May 28, 2026
Unprompted review
Reply from Broadway Travel
Eileen, thank you so much! We are delighted that you had a wonderful holiday and were so pleased with Christopher's service! We hope to see you again soon - Team Broadway Travel.
This is my first holiday booking with…
This is my first holiday booking with Broadway travel, kind of a tester trip to see if everything is as good as it seems!!!
So far they have been excellent, booking was easy, they have arranged everything ( flights, transfers, hotel, racing tickets etc)
and all at an exceptionally reasonable price!!
The staff I have spoken to ( as an inexperienced traveller) have been super helpful and patient. I will come back and update this review after my trip.
June 1, 2026
Unprompted review
Reply from Broadway Travel
Thank you so much Annette, we are thrilled that you have chosen Broadway Travel to book your upcoming trip, which we are sure you will thoroughly enjoy! Please do not hesitate to reach out should you have any further queries and thank you again!
Booking a cruise with 7 cabins and 23…
Booking a cruise with 7 cabins and 23 people has been a breeze with Broadway travel. Becky was extremely helpful at answering all our questions. They were the best price we could find and very easy to deal with.
June 4, 2026
Unprompted review
Reply from Broadway Travel
Glenda, welcome onboard! We agree that Becky has a wealth of knowledge and makes a complex booking look very simple and easy! Please remember that we are here should you have any further queries and we all hope you have a fabulous time onboard - Team Broadway Travel.
Philip gives us the best deal
Philip gives us the best deal . We have booked with him 3 times a year for the last 3 years . He can’t do enough to help us
May 26, 2026
Reply from Broadway Travel
Welcome back Aaron, we are so appreciative of your custom and wonderfully kind words for Philip, as is he! Happy holiday countdown - Team Broadway Travel.
Reply from Broadway Travel
Robert thank you for your 5* review for Iantha and please be assured we will check if there is any issues with her headset. Please do not hesitate to reach out should you have any queries and we all hope you have a fabulous holiday - Team Broadway Travel.
Great room upgrade offer
Great room upgrade offer. Full holiday details received within 20 minutes of paying for booking. Have used Broadway Travel before so have confidence in full support throughout pre holiday period and whilst away if required. Whole process took minutes and was clear and easy and able to get all options required.
May 31, 2026
Reply from Broadway Travel
Thank you for taking the time Derrant, it is fabulous to see you back again and the whole team send their thanks for your kind words. Have a wonderful holiday - Team Broadway Travel.
Reply from Broadway Travel
Thank you Robert, we really appreciate your 5* review and custom. Happy holiday countdown - Team Broadway Travel.
Very pleasant and easy
Very pleasant and easy
Very helpful and knowledgeable second time of booking for us our daughters also used them
The booking staff truly are very very good highly recommended
May 30, 2026
Reply from Broadway Travel
Wow, what an amazing 5* review for the cruise team! We really can’t thank you enough for your continued custom and consistent kind words for our colleagues. We appreciate your loyalty, and we hope to always be of service to you and your family. Bon Voyage and Happy cruising once again – Team Broadway Travel
We had a few queries when booking…
We had a few queries when booking online with Broadway Travel so we rang them & spoke to Stella. She sorted everything out for us with patience & care.
All the travel & booking arrangements arrived almost instantly by email.
Really looking forward to our holiday.
Will def use again.
May 30, 2026
Unprompted review
Reply from Broadway Travel
Thank you for taking the time to leave your kind words and 5* review for Stella, she is thrilled with your feedback. Please don’t hesitate to reach out to us should you need any help before departure – Team Broadway Travel
Helpful
Helpful, knowledgeable staff.
One thing I forgot to ask is, do you offer Blue Light discount on your holidays?
May 23, 2026
Reply from Broadway Travel
This is just perfect to hear Julie, please don't hesitate to reach out to the team should you need any assistance before travel - Team Broadway Travel
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