Friendly, helpful and knowledgable service. Never cruised before, so obviously had loads of questions and requests. Kirsty was great and sorted out the ideal trip for us next year,which is also our ho... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We always book with your company, never had problems that can't be solved, during co-vid we were one of the last holidays before total lockdown, we still had a fantastic time as BT made sure everythin... See more
Company replied
I was frustrated with all the major holiday websites and started an online chat with Iantha (recognised the company name through Travelzoo) - I got frustrated too and she took the initiative to call m... See more
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I used broadway travel after being redirected from another source, I always check broadway for great offers..I get sent some great offers too , which normally beat all the other travel firms in price... See more
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Company details
About Broadway Travel
Written by the company
With 75 years in the business, we have a proud history of providing outstanding holidays. Our experience allows us to secure the best deals to all the top destinations – that means quality holidays at a price that’s right. We are fully ABTA & ATOL protected, so you get total peace of mind when you book your holiday.
Your feedback helps us improve our customer experience and we are delighted to read so many positive reviews. We love reading comments like this: “Easy to book and great prices” (Oct 2025) and this: “Amazing company” (Oct 2025).
Where things fall short, we work extra-hard to put it right – our customers are our priority, and we look closely at our feedback. We pride ourselves on having a friendly and knowledgeable team, are always happy to answer any questions you may have and are always willing to go the extra mile.
We look forward to arranging your next holiday and we’ll do everything we can to ensure you get the break you deserve. Feel free to chat with us online, or pick up the phone and give us a call. Happy holidays!
Contact info
Amber Court, William Armstrong Drive, NE4 7YA, Newcastle Upon Tyne, United Kingdom
- 020 3368 6221
- customersupport@broadwaytravel.com
- broadwaytravel.com
4.8
Excellent
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Broadway Travel
Thank you for your lovely review! We’re glad you found it easy to discover great deals and book with us.
Impulse booking made easy
Such a lovely friendly colleague. Very knowledgeable too. Made bookiny an impulse cruisr very easy for me
June 13, 2026
Reply from Broadway Travel
Thank you for your kind feedback. We’re delighted to hear our Evie provided such friendly and knowledgeable service, making your impulse cruise booking quick and easy. Huge thanks for all the team.
Kelly was amazing
Kelly was amazing. Answered all my questions and put up with getting many quotes for different cruises till we found a holiday that worked. Great service!
June 10, 2026
Reply from Broadway Travel
Thank you for your fantastic feedback. We’re delighted to hear Kelly was able to answer all your questions and support you through the different options to find the perfect cruise. She’ll be thrilled to hear your feedback.
Reply from Broadway Travel
Thank you for your feedback. We’re pleased to hear everything was clearly explained and that you found the process smooth and efficient. Thanks so much from all the Broadway Travel team.
Excellent service from Amanda
Excellent service from Amanda, very professional and helpful
June 13, 2026
Unprompted review
Reply from Broadway Travel
Thank you for your kind feedback, we are thrilled Amanda was able to help you get booked. Happy cruising!
Tip top service by Wavell
It is my pleasure to tell you about Wavell. The booking process was easy. He was informative and helpful in helping me. His patience and knowledge allowed me to ask more questions.
I would have no hesitation in using Broadway travel again. Thank you.
June 12, 2026
Reply from Broadway Travel
Thank you for your lovely review! We’re so pleased Wavell made the booking process simple and supported you with his knowledge and patience. We’re delighted you had such a positive experience and look forward to helping you again in the future. We will pass on your kind words. Thank you from all the Broadway Travel team.
Reply from Broadway Travel
This is Just perfect to hear. Thank you for choosing to book with us - Team Broadway Travel
Everything a travel agency should be.
I have had a couple of great holidays with this travel agent over the years and now a few days away from my latest trip organised by them. They fully deserve 5*'s because of all the extras they offer for a really good price. But its also how quickly they respond when there's an issue or query, their staff without exception have been friendly, helpful, informative, professional and available. And I now have no worries about my upcoming holiday. I have no hesitation in recommending this company.
June 11, 2026
Unprompted review
Reply from Broadway Travel
We live to provide our customers with the best deals and the best service, so It’s great to see you again for another fabulous holiday – Team Broadway Travel
Great customer service from start to…
Great customer service from start to finish. A pleasure to deal with. Thanks
June 11, 2026
Unprompted review
Reply from Broadway Travel
Louise, this is music to our ears! Happy Holiday countdown is on - Team Broadway Travel
Very helpful and easy to book
I spoke to Wavell and he was very helpful and thorough in making sure I knew what I was booking and that I had all the relevant documents I would need to travel.
June 10, 2026
Reply from Broadway Travel
Thank you so much for your kind words and 5* review for Wavell. We really appreciate you choosing to book with us. Happy holiday countdown activated – Team Broadway Travel.
Donna was extremely helpful
Donna was extremely helpful, calm and patient. Will not hesitate to call her for our next cruise.
June 10, 2026
Reply from Broadway Travel
Donna is delighted with your 5* your review, as are we! We are so pleased that you have chosen us to book your amazing cruise, We all hope you have a wonderful time onboard and look forward to being of assistance to you again in the near future - Team Broadway Travel.
Prompt and great service from Phillip.
June 2, 2026
Reply from Broadway Travel
Fab 5* review for Phillip, we will ensure he sees your kind words – Team Broadway Travel
Confident that I know what I was paying for
The process was very long and detailed, which I understand was necessary for a number of reasons. However, I was confident of what I was getting before paying so no complaint.
The price was slightly higher than advertised.
June 10, 2026
Reply from Broadway Travel
William, thank you for taking the time to leave your kind feedback for the team, we hope you have a wonderful holiday and hope to see you again - Team Broadway Travel
Ronnie was very helpful with the…
Ronnie was very helpful with the planning of our future trip. He checked for the best prices, flight times, and accommodation which took the responsibility from me. He arranged our transfers from the airport and included breakfast which was a bonus.
June 9, 2026
Reply from Broadway Travel
This is simply wonderful Jacqueline, and we absolutely agree that Ronnie is fabulous! Please do not hesitate to reach out should you have any further queries and happy holiday countdown - Team Broadway Travel.
very easy to use site with good deals…
very easy to use site with good deals on various holidays, highly recommended
June 9, 2026
Reply from Broadway Travel
Thank you for your wonderful review Steven, we have worked hard to ensure that our website is user friendly and we are thrilled that you got a great deal! Please remember that we are here to help if you have any queries and we all wish you a fabulous holiday - Team Broadway Travel.
Efficient service.
June 8, 2026
Reply from Broadway Travel
Thank you for choosing Broadway Travel Gillian and for your feedback for Alan, who will be thrilled. Happy holidays!
Half Term Cruise …
I emailed an enquiry and had a reply apology for not replying to me on the same day, also requesting my telephone number to contact me
I was contacted and after discussing what my plans were. I was given another choice and date. Which after discussion with my son we done the booking.
June 8, 2026
Reply from Broadway Travel
Ruth, this is wonderful to hear. Chloe is a fabulous agent and strives to provide the best service at all times and it is lovely to read your feedback. Please do not hesitate to reach out if you have any further queries and happy cruising - Team Broadway Travel.
Laura at Broadway Travel always goes…
Laura at Broadway Travel always goes above and beyond to help us out with our Cruise Holiday bookings.
We would always recommend Broadway Travel and we are especially grateful to Laura for being so friendly and professional.
June 8, 2026
Reply from Broadway Travel
WOW, thank you for taking the time to leave your fabulous review, Laura is over the moon, as are we! Have a wonderful cruise and thank you again - Team Broadway Travel.
I have excellent opinions about your…
I have excellent opinions about your company and I have recommended it to many of my friends, but Matt, he doesn't read my messages carefully, he just keeps asking questions and is very late is to slow with the answer ... I need other agent to contact me... thanks
June 9, 2026
Unprompted review
Reply from Broadway Travel
Good Afternoon Mira, unfortunately, this is a review website and we are unable to locate any contact details for you. If you wish to make a booking, please contact our sales team on 020 3368 6221 or if you have a booking made, please contact our Customer Support team on 0191 228 4884.
The booking process was so simple and…
The booking process was so simple and it covered all I wanted
June 7, 2026
Reply from Broadway Travel
Perfect to hear this Gary, thank you for booking with Broadway Travel and happy holiday countdown.
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