Friendly, helpful and knowledgable service. Never cruised before, so obviously had loads of questions and requests. Kirsty was great and sorted out the ideal trip for us next year,which is also our ho... See more
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We always book with your company, never had problems that can't be solved, during co-vid we were one of the last holidays before total lockdown, we still had a fantastic time as BT made sure everythin... See more
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I was frustrated with all the major holiday websites and started an online chat with Iantha (recognised the company name through Travelzoo) - I got frustrated too and she took the initiative to call m... See more
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I used broadway travel after being redirected from another source, I always check broadway for great offers..I get sent some great offers too , which normally beat all the other travel firms in price... See more
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Company details
About Broadway Travel
Written by the company
With 75 years in the business, we have a proud history of providing outstanding holidays. Our experience allows us to secure the best deals to all the top destinations – that means quality holidays at a price that’s right. We are fully ABTA & ATOL protected, so you get total peace of mind when you book your holiday.
Your feedback helps us improve our customer experience and we are delighted to read so many positive reviews. We love reading comments like this: “Easy to book and great prices” (Oct 2025) and this: “Amazing company” (Oct 2025).
Where things fall short, we work extra-hard to put it right – our customers are our priority, and we look closely at our feedback. We pride ourselves on having a friendly and knowledgeable team, are always happy to answer any questions you may have and are always willing to go the extra mile.
We look forward to arranging your next holiday and we’ll do everything we can to ensure you get the break you deserve. Feel free to chat with us online, or pick up the phone and give us a call. Happy holidays!
Contact info
Amber Court, William Armstrong Drive, NE4 7YA, Newcastle Upon Tyne, United Kingdom
- 020 3368 6221
- customersupport@broadwaytravel.com
- broadwaytravel.com
4.8
Excellent
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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The opposite of accommodating to a young family
We excitedly booked with Broadway Travel for our honeymoon family holiday to Turkey.
Without being informed our flight times have drastically changed from the initial timings we booked with to suit travelling with a toddler and not only were we not told but if we want to change our flights back to close to the original timings it will cost us over £500.
For context our initial outbound flight landed in Turkey at approx 3pm, our new flight now lands at midnight. Our initial return flight landed back in England at approximately 7:30pm and now lands at 3am.
These new flight times are not suitable for travelling with a toddler however if we want to alter the flights to be closer to the timings of our original flights it will cost us over £500. Horrendous either way.
Happy honeymoon to us… cheers Broadway travel.
June 20, 2026
Unprompted review
Reply from Broadway Travel
Thank you for taking the time to share your feedback. We are genuinely sorry to hear of your disappointment regarding the change to your flight schedule, particularly as this is a special family holiday and honeymoon.
Whilst we completely understand that the revised flight times are less convenient for travelling with a young child, flight schedules are controlled by the operating airline and are subject to change. Unfortunately, these changes are outside of our control as a travel agent. As part of the booking process, customers are required to review and accept our Terms and Conditions before confirming their reservation. These explain that minor schedule changes can occur, including changes to flight times, and that airlines may amend their schedules after booking.
We appreciate that arriving later than originally planned is disappointing, however any alternative flight options available are subject to airline availability and pricing at the time of the request, which is why additional costs may apply.
We are sorry that this situation has impacted your perception of your booking experience, as this was certainly never our intention. We hope that despite the flight amendment, you and your family enjoy a wonderful honeymoon and holiday in Turkey. Should you wish to discuss your booking further, our Customer Support team would be happy to review the options available to you. Many thanks Broadway Travel
Great experience
Great experience, everything went smoothly and was a great price
June 11, 2026
Unprompted review
Reply from Broadway Travel
Thanks for sharing Aaron and for using, choosing and booking. Please let us know if you need anything further.
Very helpful phone conversation which…
Very helpful phone conversation which explored all the various options. Three potential holiday quotes sent to me by email and each held for 8 hours enabled me to select the best fit. Excellent service.
June 11, 2026
Reply from Broadway Travel
Thank you for your kind words, we're so glad you found our service so helpful and you were given ample options to make the right choice. Happy holiday!
Very good service able to make packages…
Very good service able to make packages to suit
June 12, 2026
Reply from Broadway Travel
Thank you for your lovely review. We're so pleased to hear that you received very good service and that we were able to tailor a package to suit your needs. Creating the right holiday for our customers is always our priority, so it's wonderful to know we achieved that for you. We appreciate your feedback and look forward to helping you plan your next trip.
Chloe was amazing from start to finish
Chloe was amazing from start to finish. Responded to messages really quickly and got me a great deal super happy
June 11, 2026
Reply from Broadway Travel
Thank you Michelle for your fantastic review. We're delighted to hear that Chloe provided such excellent service from start to finish. It's great to know she responded quickly to your messages and was able to secure a great deal for you. We'll be sure to pass on your kind words to Chloe. Thank you for choosing us, and we look forward to helping you with your future travel plans.
Laura Jones was extremely helpful and…
Laura Jones was extremely helpful and knowledgeable when we booked our cruise , she was very polite , thank you you made our booking pleasurable
June 18, 2026
Reply from Broadway Travel
Thank you for your wonderful feedback. We're delighted to hear that Laura Jones was able to make your cruise booking experience such a positive one. Her knowledge, professionalism, and friendly approach are qualities we greatly value, and we're pleased she was able to assist you so effectively. We will be sure to pass on your kind comments to Laura. Thank you for choosing us, and we hope you have an amazing cruise!
I booked my holiday with Fred he was…
I booked my holiday with Fred he was just amazing with everything.
Got us the best time for traveling and handled everything very efficiently and very carefully and met all our needs.
June 17, 2026
Reply from Broadway Travel
This is wonderful to read, we are thrilled that Fred was able to help you. Happy holidays and please let us know if you need anything, we are here and happy to help. You have also made Fred's day so thank you.
Reply from Broadway Travel
Thanks so much for your feedback Caroline, we are delighted you found a great deal and the booking process was seamless. Great to see you again!
Iantha from Broadway Travel was very…
Iantha from Broadway Travel was very helpful with my holiday request many thanks
Wayne
June 18, 2026
Unprompted review
Reply from Broadway Travel
Hi Wayne happy holidays and thank you so much for using, choosing and booking. We will be sure to pass your feedback onto Iantha. If you need anything else, please let us know. Many thanks
I have booked a cruise with Broadway…
I have booked a cruise with Broadway cruises for the first time. I have nothing but praise for this company. I initially booked 2 cabins but when my adult kids decided they wanted to join us it was no issue at all getting us another cabin close together. I have had to contact them due to a couple of other issues (nothing to do with them) and I must say Sue has gone above and beyond to help me and I can’t thank her enough. It’s hard to find great customer service these days but Broadway have got it right!
June 17, 2026
Unprompted review
Reply from Broadway Travel
Andrew, this makes us so happy! We are immensely proud of the service the team provide and Sue sends her personal thanks to you for your kind words, and assures us that the pleasure was all hers. Please do not hesitate to contact the team again should you have any further queries and happy cruise countdown!
Always my preferred source of city…
Always my preferred source of city breaks and holidays. Great value and seamless transactions
June 15, 2026
Reply from Broadway Travel
Welcome back and thank you for your loyalty and wonderful 5* review! Happy holiday countdown and thank you from all the team!
Fantastic experience
Fantastic experience, Olivia was brilliant and went above and beyond for us, even organising medical seats for us when I asked about travelling with Ulcerative Colitis, she couldn’t do enough to help even with my million and one questions 💕
Thanks Olivia xx
May 1, 2026
Reply from Broadway Travel
Thank you so much for taking the time to leave your wonderful review and extremely kind words for Olivia. We agree that Olivia is simply a wonderful human and we are so proud of the service she delivers to every one of her clients. Please do not hesitate to reach out should you have any further queries and we all hope you have a fabulous holiday. Thank you from the Broadway Travel Team.
Prompt and proffesional
Natalie was very helpful with all my questions relating to cruising. Myself and family haven't been before so had alot of questions which were answered promptly, we found the perfect deal for us. Booked our first cruise which was easy and quick. We cant wait to go. Thanks Natalie ☺️
June 16, 2026
Unprompted review
Reply from Broadway Travel
Welcome onboard Rhian! We are thrilled that you were so pleased with Natalie's service, and agree that she is wonderful! Remember that we are here to help should you have any further queries, and have a fabulous time onboard - Team Broadway Travel.
Kelly was really friendly and very…
Kelly was really friendly and very helpful in getting the cruise booked. No problems, no issues dealt with Broadway Travel before and have always had very good service, they are very reliable.
June 14, 2026
Reply from Broadway Travel
Welcome back Angela, we are so appreciative of your loyalty and your 5* review for Kelly. We are very proud of the service we provide and Kelly always goes above and beyond for her clients. Have a wonderful time onboard and thank you for again choosing Broadway Travel.
Excellent service and communication …
Excellent service and communication for our recent F1 trip to Barcelona. Well managed transfers and pleased with Grandstand tickets allocated for the weekend.
June 10, 2026
Unprompted review
Reply from Broadway Travel
Thank you for your wonderful feedback Adam, it really is appreciated. We are delighted that you had a fabulous trip to Barcelona and we hope that the F1 experience was everything you had hoped it would be. Many thanks again and we hope to see you again soon - Team Broadway Travel.
Reply from Broadway Travel
Thank you so much for your kind words and 5* review, we really appreciate you choosing to book with us. Happy holiday countdown activated – Team Broadway Travel.
Very helpful quick and easy experience
Very helpful quick and easy experience, with a knowledgeable agent
June 13, 2026
Reply from Broadway Travel
This is music to our ears and certainly makes our hearts happy. We hope you have a wonderful time onboard and look forward to being of assistance to you again in the near future - Team Broadway Travel.
Friendly helpful service from Natalie
Okay so we book holiday normally 6 months before and certainly never before for following year before pending holiday ☀️ However after looking for details on a FB advert, Natalie messaged me back and forth with all the relevant info and a stellar price!! Here I am now before my 2026 holiday, all booked up on our first family cruise for next year!!! Natalie was helpful, reassuring and professional ❤️ helped me catch an error in the details I’d given her. Promptly resolved!! After call to book everything sent over in email too! Fab service and will definitely use them in the future. Hoping I don’t see any 2028 deals 😅👀👀👀🫣😂😂
June 15, 2026
Unprompted review
Reply from Broadway Travel
Natalie is delighted with your 5* your review, as are we! We are so pleased that you have chosen us to book your amazing cruise. We all hope you have a wonderful time onboard and look forward to being of assistance to you again in the near future - Team Broadway Travel.
The booking process was very easy…
The booking process was very easy online, the price was as described with no hidden extras, very good service
June 14, 2026
Reply from Broadway Travel
This is music to our ears Deborah, we are so pleased you found our website easy to use and competitively priced. Please don’t hesitate to reach out should you need any assistance before you head off on your fabulous holiday – Team Broadway Travel
Excellent professional and timely service from Amanda
June 13, 2026
Reply from Broadway Travel
Thank you for your wonderful review. We’re so pleased Amanda provided you with such professional and prompt service we’ll be sure to pass on your kind words. If you need anything further, you know where we are. Thanks from all the Broadway Travel team.
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