Brobizz A/S Reviews 22,026

Very nice, quick & easy. It really saves a couple of minutes.

Got the app on my iPhone to prepare for travel to Norway and Sweden as it was suggested by someone on line then applied for a tag and message came back transaction hasn’t worked please try again later so I did this six times with the same message and each time I checked my emails and bank to see if I was messaged or money removed nothing
I then found a page on the app showing 6 applications pending so I tried phoning them with no luck and then emailing where I was contacted back and they said when the tags arrive send them back and we will refund this was before they took the £150 out of my account when tags arrived I was not aware I had a 30 day limit on returns and they were a late being returned as I wasn’t able to complete in the time so they kept my money
It obviously wasn’t my fault for me getting 6 tags so why the time limit and why would I order 6 tags for the same vehicle so why should I be penalised
OUTRAGEOUS

Hi, I had a daytrip to Odense last saturday (12th Oct).
Interestingly the toll amount was different at Storebæltsbroen.
At the morning (11:46) when we crossed the bridge the toll amount showing Kr 196, but on our way back to copenhagen when we crossed the bridge again in the afternoon (16.52) the toll amount showing Kr 135. Why the toll is different?

When u use a chatbot...Please make sure it can actually answer the asked questions. They don't inform you that they will close your Brobizz if it's not used over 36 omnths. However, they claim to have done this, but cannot tell to which email...
And the example comes here: 09:42 XX Hi, how can I help? 😊
09:42 X I wrote to you on Friday regarding my brobizz 9208606202410622
09:43 X case number CAS-393053 CRM:03890000XXXXXX
09:43 X I can't log in and when I check my brobizz it says it is not active
09:44 Xx The customer number is closed, therefore you cannot log in.
09:44 X This meant that I had to pay full price to cross the bridge at the weekend.
09:44 X Why is my customer number closed?
09:45 X I have already paid for my bridge ticket. And I have not received a message that it is closed
09:46 X ?
09:46 Xx You have received an email about this and they are because it has been inactive for a long period.
It has been closed on 16-08-2022
09:49 X Which email is it sent on? and where in my terms and conditions does it say that it is closed if it is inactive for a long time? The product is bought and paid for!
09:50 X Does this mean that you will send a new one free of charge?
09:52 X ?
09:54 Xx Unfortunately, I can't see the email it was sent to, as they are closed in our system. But we can't send you a new one, you have to register as a new customer. and the bizz you have has not been paid for.
09:55 X We paid for it at the time. And again I ask, where in your terms and conditions does it say that it will be cancelled if it is not used for x number of months?
09:56 XxI've looked in our system and there's no payment for that bizz. correct
09:58 X Now I'm asking for the third time, where does it say that it will be cancelled?
10:00 Xx In our terms and conditions.
10:02 X If I had received an email about this, I would have responded. And you can't show it. Really bad customer service. Here I also mean your responses.
10:02 X Your new terms and conditions say so, but they are from 2021
10:06 Xxx Our terms and conditions state that a bizz that has not been used for 36 months will be closed
10:06 X Yes, that's what I just wrote? In your terms and conditions from 2021
10:08 X I think you should include this chat in your training material on how to absolutely not answer in customer service.
10:08 Xxx But the biz is also over 10 years old. So you have received an email about this and that the subscription will be closed
I left the conversation there...

Always like the registration plate payment. But... going from my old gasoline to a Euronorm 7 - Volvo C40 Electric. Brobizz can't handle the Euronorm so no pay by plate. This means 2,5 years behind with upgrading your systems

Very easy to use. Just register your license plate and go

Not sending invoices and charge payment fees on top of that - I´m sitting as a country manager in a large company and experience annoying irregularities and we need to often to ask for the invoice. Otherwise nothing happens. And after that Brobizz closing for passage based on never send invoices not paid.

Hello Brobizz team,

Every time I drive over a bridge or take a ferry and use Brobizz, it's a pleasure. It's so uncomplicated, it's fast and the costs are very manageable. The transparency of the billing is also great.
It's a pity that I can't use "pay by plate" with a non-Danish number plate. That would make it even easier.
Kind regards

Im really happy with my Brobizz everything works nice and smooth

Easy and cheap option for the Stoerebeltbridge, when you travel regularly.

Very nice service allowing a fast track at the toll.

Jag kan inte danska! Jag bor i Tyskland och Sverige och kor over bron flera ganger per ar.

I can't speak Danish and don't understand why you don't offer any other language... There are many of us who pass through Denmark and use the bridge but don't live I Denmark. English or Swedish or German would be good.

The site is completely broken. I registered an account and verified my card and suddenly there is no way to login and resetting password does not work

Unfortunately, my recent experience with Brobizz highlights the common issue of limited competition leading to substandard service. The basic concept of Brobizz works well, but the company struggles with flexibility when situations deviate from the norm. After I suddenly had to change my credit card, I couldn't have the automatic payments processed when crossing the Öresund, resulting in two separate invoices requiring payment in DKK. Living in Sweden, I had to make two costly international transfers, each with a fee of 50 SEK. For ordinary people this is a hassle in itself. Despite having my new card information, Brobizz didn't provide the option to pay directly via card, nor do they offer a local Swedish payment option. This lack of accommodation for simple issues significantly impacts the customer experience, leaving only a single star.

Brobizz is very convenient but overall the costs for passing the bridge are too high.

Happy to be a user