Brockleby's Pies Reviews 985

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 93 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, highlighting the delicious taste, superb quality, and generous, tender fillings with excellent pastry. Many appreciate the wide selection, including gluten-free options, and find the pies to be the best they've tasted. The delivery service is frequently described as prompt, well-packaged, and efficient, making the overall ordering experience very positive. However, some customers expressed dissatisfaction with certain orders, noting issues like bland fillings, a lack of seasoning, or a watery consistency in some pies. There were also occasional concerns about the value for money, with a few people feeling that the amount of filling did not match the price or expectations set by product images.

What people talk about most

Product

Clients share positive opinions on product, with many praising the delicious taste, generous fillings, and... See more

Quality

Reviewers highlight positive aspects of quality. Many customers praise the delicious taste, generous... See more

Delivery service

Customers consistently note positive experiences with delivery service. Reviewers frequently praise the quick... See more

Order

People report ambiguous experiences with order. Many customers praise the easy and quick ordering process,... See more

Value for money

Consumers find value for money to be ambiguous. While some reviewers praise the products as great value,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Lovely pie and really buttery pastry. However.. this cost £11 which is almost double premium supermarket equivalents. I love supporting local businesses but this is expensive considering there wasn’t... See more

Rated 5 out of 5 stars

Bought Wild Beaver Pie ( beef steak and ale) at Fillongley show. The lady showing us the options was excellent and very informative about the products. The pie was absolutely delicious. Lightest... See more

Rated 5 out of 5 stars

Never having heard of Brockleby’s Pies I bought a classic beef steak and ale pie and a pork pie at Berkeley Castle Farmers Market(Gloucestershire) and both were absolutely delicious. Top quality. Past... See more

Rated 5 out of 5 stars

We had the chicken Maharaja pie, when we fist put it out we quartered the pie as it looked huge, needless to say as soon as we started cutting into the gorgeous pastry, the worry of not being able to... See more


Company details

  1. Pie Shop
  2. Bakery
  3. Cooking Class

Information provided by various external sources

We are farmers and pie makers from Melton Mowbray, producing a range of handmade artisan pies, including the authentic Melton Mowbray Pork Pie.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

985 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 41% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Wide range of great-tasting pies.

Wide range of great-tasting quality pies and the delivery service is excellent

March 26, 2024
Brockleby's Pies logo

Reply from Brockleby's Pies

Thank you Michael we are delighted to hear how much you are enjoying our pie delivery service! Kind regards Louise

Rated 3 out of 5 stars

Fllings are tasty and generous.

Fllings are tasty and generous.
Convenient and easy to cook.

I'm not overly impressed with the gluten free pastry. The tops are quite solid before the base is cooked and its impossible to get them out of the foil without breaking them up.

March 26, 2024
Rated 4 out of 5 stars

Good pies with nice pastry and meat

Good pies with nice pastry and meat, would recommend them as shop made products, not as good as Mums

March 26, 2024
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Reply from Brockleby's Pies

Thank you Peter for your review we are glad to hear you are enjoying our pies. Kind regards Louise

Rated 5 out of 5 stars

I ordered the bundle and when they…

I ordered the bundle and when they arrived we had the Steak & Ale the same day. It was delicious with a great gravy and really tender meat. The other two pies have gone into the freezer so that we can enjoy them at a later date.

March 25, 2024
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Reply from Brockleby's Pies

Thank you Barbara for sharing with us how much you are enjoying our pies. We look forward to serving you again next time. Kind regards Louise

Rated 5 out of 5 stars

Good quality and delivery

Good quality and delivery

March 25, 2024
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Reply from Brockleby's Pies

We are glad to hear you are satisfied with your pie delivery and we look forward to serving you again next time. Kind regards Louise

Rated 5 out of 5 stars

Louise was great pre order and Justin…

Louise was great pre order and Justin helped post delivery with vlarifying cooking requirements. Great customer service.

March 25, 2024
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Reply from Brockleby's Pies

Thank you Andrew for your review, we are delighted to hear how happy you are with our pie delivery service and look forward to serving you again next time. Kind regards Louise

Rated 5 out of 5 stars

Top tasty pies

Top tasty pies. Delicious😋

March 25, 2024
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Reply from Brockleby's Pies

Theresa that's super to hear, thank you for sharing this with us. Kind regards Louise

Rated 5 out of 5 stars

Was looking for a steak and cheese New…

Was looking for a steak and cheese New Zealand pie and I got one!!!
Ordered four of the large kiwi pies along with apple and Moroccan.
They are stunning pies and the know pie got a thumbs up from my Kiwi husband. Will be putting these on a regular order.

March 25, 2024
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Reply from Brockleby's Pies

Now that is a major compliment Amy, we are so glad to hear this! Thank you for sharing this with me! Kind regards Louise

Rated 5 out of 5 stars

Great experience

Great product
Great communication
Delivery on time
Well recommended

February 26, 2024
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Reply from Brockleby's Pies

Thank you Joseph we are so glad to hear how happy you are with our pies and look forward to serving you again soon! Kind regards Louise

Rated 5 out of 5 stars

Tasty pies

Delivery is good. Pies are delicious so full with meat, veggie or sweet fillings.
Worth every penny.
Couldn't recommend highly enough!!

February 27, 2024
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Reply from Brockleby's Pies

Thank you Sandra for your review and recommendation, we are so glad to hear this. Kind regards Louise

Rated 5 out of 5 stars

Pies look good this time

Pies look good this time. During the rush when they won their prize was a little watery. 1st one, Northern pie was good.

February 26, 2024
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Reply from Brockleby's Pies

We are deligthed to hear all is good and that you are enjoying your pies. Kind regards Louise

Rated 5 out of 5 stars

Great pies

Great pies, great delivery

January 29, 2024
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Reply from Brockleby's Pies

4 great words! thank you Angela! Kind regards Louise

Rated 1 out of 5 stars

Chicken Little

Chicken Little - bought a bunch of these from a farm shop as the packaging looked good. However, sauce was grey and gluey in consistency, also tasted gluey and not at all of chicken. Gave one to my partner’s mum who also said the same. My parents had one from a different stockist and said the same. We tried another one from the bought batch hoping for better, but sadly tasted just as awful. Not good.

December 13, 2023
Unprompted review
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Reply from Brockleby's Pies

Hi Alice we are sorry to hear of this and would appreciate you advising of the batch number so that we may investigate because these pies are clearly falling short of our high standards. Please could you email info@brocklebys.co.uk with this information. Kind regards Louise

Rated 1 out of 5 stars

Overpriced and disappointed for the high cost!

Lovely delivery, very eco conscious etc. however, if you’re anything more than a family of two, don’t bother. And we’re not big eaters! We’re talking toddler portions for the price paid.

Cheese and onion pie - nice. But tiny pie for the money. Barely suitable for 3, never mind 4. Best out of the three.

Chicken pie - again tiny, nothing special for the price. Nothing remarkable that sets it aside from a supermarket pie.

“Wild beaver pie” a watery, bland liquid experience, virtually no meat. Horrific. Will never bother again. I have photos but cannot upload them here. Biggest waste of almost £10 per tiny pie you will ever spend.

February 14, 2024
Unprompted review
Rated 2 out of 5 stars

Poor customer service

Like a previous reviewer, disappointed that the free mystery pie was just a mince pie. But far worse - the mince pie was badly crushed with its contents leaking through the packaging, and another had a broken top and half of its crust loose in the box. Compensation offered?, one free pie with next order - in other words, spend a lot more and get one free pie to replace the damaged two. After further complaint, given a refund for just one pie ‘because the other was free’. Very poor customer service. Such a shame, when I’d bought four bundles of pies in the past.

January 26, 2024
Unprompted review
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Reply from Brockleby's Pies

We are sorry to hear of your disappointment with your free pie. Please could you email us info@brocklebys.co.uk? Many thanks Louise

Rated 5 out of 5 stars

Love, love, love these pies!

Love, love, love these pies - as do our customers!
Great service too from a family run business!
Shop local!!!

January 29, 2024
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Reply from Brockleby's Pies

Thank you Green's of Bassingham we are thrilled you all love our pies and it is a pleasure to serve you. See you soon! Kind regards Louise

Rated 5 out of 5 stars

Amazing as always

January 25, 2024
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Reply from Brockleby's Pies

Thank you Ann for sharing how much you love our pies. We look forward to serving you again when you are ready for more! Kind regards Louise

Rated 5 out of 5 stars

Great deal all round

Great offer, great pies delivered safely and promptly on time well packaged.

I will be back for more.

January 25, 2024
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Reply from Brockleby's Pies

Thank you Paul we are delighted to hear you have enjoyed our pies and we will be pleased to serve you again when you are ready for more! Kind regards Louise

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