Brockleby's Pies Reviews 985

TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 93 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, highlighting the delicious taste, superb quality, and generous, tender fillings with excellent pastry. Many appreciate the wide selection, including gluten-free options, and find the pies to be the best they've tasted. The delivery service is frequently described as prompt, well-packaged, and efficient, making the overall ordering experience very positive. However, some customers expressed dissatisfaction with certain orders, noting issues like bland fillings, a lack of seasoning, or a watery consistency in some pies. There were also occasional concerns about the value for money, with a few people feeling that the amount of filling did not match the price or expectations set by product images.

What people talk about most

Product

Clients share positive opinions on product, with many praising the delicious taste, generous fillings, and... See more

Quality

Reviewers highlight positive aspects of quality. Many customers praise the delicious taste, generous... See more

Delivery service

Customers consistently note positive experiences with delivery service. Reviewers frequently praise the quick... See more

Order

People report ambiguous experiences with order. Many customers praise the easy and quick ordering process,... See more

Value for money

Consumers find value for money to be ambiguous. While some reviewers praise the products as great value,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Lovely pie and really buttery pastry. However.. this cost £11 which is almost double premium supermarket equivalents. I love supporting local businesses but this is expensive considering there wasn’t... See more

Rated 5 out of 5 stars

Bought Wild Beaver Pie ( beef steak and ale) at Fillongley show. The lady showing us the options was excellent and very informative about the products. The pie was absolutely delicious. Lightest... See more

Rated 5 out of 5 stars

Never having heard of Brockleby’s Pies I bought a classic beef steak and ale pie and a pork pie at Berkeley Castle Farmers Market(Gloucestershire) and both were absolutely delicious. Top quality. Past... See more

Rated 5 out of 5 stars

We had the chicken Maharaja pie, when we fist put it out we quartered the pie as it looked huge, needless to say as soon as we started cutting into the gorgeous pastry, the worry of not being able to... See more


Company details

  1. Pie Shop
  2. Bakery
  3. Cooking Class

Information provided by various external sources

We are farmers and pie makers from Melton Mowbray, producing a range of handmade artisan pies, including the authentic Melton Mowbray Pork Pie.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

985 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 41% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Praise for pies. The pies are delicious and I was very…

The pies are delicious and I was very impressed with the delivery and packaging, especially as the packing could be recycled and was accompanied by a sae. Thank you.

May 28, 2024
Brockleby's Pies logo

Reply from Brockleby's Pies

Thank you Mrs Cresswell we are very pleased to hear you are enjoying your pie deliveries! We hope to welcome you back when you are ready for more. Kind regards Louise

Rated 5 out of 5 stars

Easy to order

Easy to order, no hassle delivery, and excellent pies.

May 28, 2024
Brockleby's Pies logo

Reply from Brockleby's Pies

That's fabulous news! Thank you Colin we are very pleased to hear you are enjoying your pie deliveries! We hope to welcome you back when you are ready for more. Kind regards Louise

Rated 5 out of 5 stars

Good experience

May 28, 2024
Brockleby's Pies logo

Reply from Brockleby's Pies

We are delighted to hear this! Thank you, we hope to welcome you back when you are ready for more. Kind regards Louise

Rated 5 out of 5 stars

Very good pies

May 28, 2024
Brockleby's Pies logo

Reply from Brockleby's Pies

That's great news! Please let us know when you are ready for more! Kind regards Louise

Rated 5 out of 5 stars

Great pies and full of flavour

Great pies and full of flavour. Lots of filling which makes these standout

May 28, 2024
Brockleby's Pies logo

Reply from Brockleby's Pies

Thank you Paul, we are very pleased to hear you enjoy our pies ! We hope to welcome you back when you are ready for more. Kind regards Louise

Rated 5 out of 5 stars

Great Service, Great Pies

Pies arrived frozen, and have eaten 2 so far, both delicious. The parcel was delivered to the wrong address, however the customer services sorted this very quickly with the delivery arriving later that day.

May 28, 2024
Brockleby's Pies logo

Reply from Brockleby's Pies

We are so pleased to hear you are enjoying our pies and are glad that you were happy with how we handled your delivery so that it arrived safely. Kind regards Louise

Rated 5 out of 5 stars

I received my order today

I received my order today, and was immediately impressed with the standard of packaging. The pies were also well made, the one I devoured being particularly tasty, along with the added bonus of the long shelf life of each.

May 29, 2024
Unprompted review
Brockleby's Pies logo

Reply from Brockleby's Pies

We are delighted to hear that you are enjoying our pies Tony. Once you have received your pies and of course put them in the freezer, yes you may simply cook from frozen at your leisure. Typically meat pies may be kept this way for 12 months whereas fish and chicken 6 months. Enjoy and we look forward to serving you again when you are ready for more. Kind regards Louise

Rated 5 out of 5 stars

Great pies

Great pies. On time delivery. Overall very good.

April 25, 2024
Brockleby's Pies logo

Reply from Brockleby's Pies

We are so pleased to hear how happy you are with our pies and look forward to welcoming you back when you are ready for more. Kind regards Louise

Rated 4 out of 5 stars

Love pies, service??

We love Brockleby pies, excellent.
However this was a birthday gift of a gift voucher, ordered a week before the day. It should have been delivered 26th, so I chased up. Not been sent as person been on holiday. It was sent first class and got there 27th.
Thank goodness. As I said pies excellent, service not quite up to speed.

April 26, 2024
Brockleby's Pies logo

Reply from Brockleby's Pies

Thank you Susan for sharing with us how much you love our pies and glad to hear that the gift card arrived in time for the birthday. Sorry to hear that you had to chase it on this occasion. Kind regards Louise

Rated 5 out of 5 stars

Top pies!

Top pies! Penguin pie & Moo & Blu are our favourites.

April 25, 2024
Brockleby's Pies logo

Reply from Brockleby's Pies

Thank you Kim for letting us know and we as so glad you love our pies! Kind regards Louise

Rated 5 out of 5 stars

Great pies

The pastry is melt in your mouth, fillings generous and tasty. Always buy when we see them at markets and stock up when we stay at the campsite next to where they are made.

April 30, 2024
Unprompted review
Brockleby's Pies logo

Reply from Brockleby's Pies

That's great news Michelle, thank you for sharing this with us and we hope to see you again soon at the shop! Kind regards Louise

Rated 5 out of 5 stars

Fantastic pies and service.

Fantastic pies and service.

April 25, 2024
Brockleby's Pies logo

Reply from Brockleby's Pies

We are so pleased to hear you find this and we look forward to serving you again when you are ready for more! Kind regards Louise

Rated 5 out of 5 stars

Great flavour pies

Ordered straight from you, as cheaper than getting them from retailers. Great pies

April 24, 2024
Brockleby's Pies logo

Reply from Brockleby's Pies

Thank you Pete for taking the time to tell us how much you love our pies and we hope to see you again soon. Kind regards Louise

Rated 4 out of 5 stars

Local food of good range and quality.

I like Brockleby pies for their delicious and meaty fillings. They do a range of gluten free options too, which is a bonus. I do find the pastry a little hard, though, in comparison with Clive's pies, which are very short and crumbly. Brocleny's are arguably crisper, however, made from a different recipe and don't get a soggy bottom. The delivery option is a real bonus and it's great that they are made locally and have provenance.

April 24, 2024
Brockleby's Pies logo

Reply from Brockleby's Pies

Thank you Hilary for kindly taking the time to tell us how much you enjoy our pies. We don't like 'soggy bottoms' either and we are delighted to hear that you appreciate our delivery service. Kind regards Louise

Rated 1 out of 5 stars

Really Disappointing

Really disappointed with both the steak pie and chicken and leek pie purchased at the March 2024 Oundle market. Ate the steak pie fresh and the chicken pie after freezing. The stall had pies cut in half on display that were stuffed full of filling. What we got were pies with a lot of gravy/sauce (which had split in the chicken pie), a miserable amount of meat and that were both impossible to get out of the foil without collapsing as there was not enough filling to hold them together. Avoid.

April 7, 2024
Unprompted review
Brockleby's Pies logo

Reply from Brockleby's Pies

It's shame you didn't raise your disappointment a month ago when you tried the steak pie as we could have acted sooner. We feel really sad when customers are unhappy please email ian.jalland@brocklebys.co.uk and he will compensate you for your disappointment.

Rated 5 out of 5 stars

The most delicious frozen pie I have ever tasted!

I recently bought an offer [buy 2, get one free] Today I ate the steak, ale and stilton pie [I did have help ;-) ] I have to say, this was the most delicious frozen pie I have ever tasted [I'm old, so I've tasted a few!] The pastry was excellent - crumbly and tasty, and the filling was even better - lots of gravy, the steak cooked to perfection and the stilton taste subtle but gorgeous. I can't wait to try the steak & ale and the chicken & leek - if they are half as good as the first one I will be a very happy bunny :-) [my waistline may be increasing as I will definitely have to buy more pies!!!] Excellent, thank you.

April 2, 2024
Unprompted review
Brockleby's Pies logo

Reply from Brockleby's Pies

Wow we are so glad to hear how much you are enjoying our pies! Please get in touch when you are ready for more! Meanwhile dont forget to join our pie club! Kind regards Louise

Rated 5 out of 5 stars

Great pies

Great quality of crust and filling in all the pies I have bought just like my grandma used to make

March 26, 2024
Brockleby's Pies logo

Reply from Brockleby's Pies

That's fantastic to hear, thank you for sharing this with us! Kind regards Louise

Rated 5 out of 5 stars

Wonderful Pies

Delivery was on schedule, and the only pie i have tasted, so far, was wonderful.

March 26, 2024
Brockleby's Pies logo

Reply from Brockleby's Pies

Thank you for your review, we are delighted to hear you are enjoying our pies! Kind regards Louise

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look