Bronte by Moon Reviews 

155
•
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

My experience with this company was excellent. I really love the quality of the wool scarves they sell. I had a small problem with my order and they took care of it expeditiously and to my complete... See more

Rated 5 out of 5 stars

Bought two tartan ruanas and a blanket for cosy sofa evenings in the winter. The colours come up a shade deeper than on screen but that feels perfect. I love the products and the bring an immediate w... See more

Rated 5 out of 5 stars

Ordered the Harlequin Eau De Nil throw - felt that opening the box and unveiling the items inside, should have been accompanied by a fanfare. Absolutely beautifully made, though the central blue colou... See more

Rated 5 out of 5 stars

I first bought a Bronte by Moon blanket 8 years ago from the Yorkshire sculpture park gift shop and it’s still my favourite. I have bought many more since. This time the cushions and blankets were a b... See more

Company details

  1. Decoration and Interior Design Store
  2. also in
  3. Fashion Accessories Store

Information provided by various external sources

We craft our beautiful ranges of throws, cushions and fashion accessories from the historic Moon mill in Guiseley, Yorkshire. Established in 1837 and with over 180 years of proud British manufacturing & design heritage already to our name, we are now one of Great Britain’s last remaining vertical woollen mills.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

155 reviews

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4.7

All reviews

(155)

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Rated 5 out of 5 stars

Luxurious quality.

Bought two tartan ruanas and a blanket for cosy sofa evenings in the winter. The colours come up a shade deeper than on screen but that feels perfect. I love the products and the bring an immediate warmth while simultaneously lifting the room beautifully. In a word, lush.
I've bought throws and cushions previously and they're hard-wearing and comforting. So glad I found this site.

December 4, 2020
Rated 5 out of 5 stars

Union Jack throw

The Union Jack throw is lovely, very high quality as always from Moons - we have over the years bought lots of items - jackets, sweaters, throws, material for blinds and footstools and it never disappoints !

December 4, 2020
Rated 4 out of 5 stars

The process online was a little…

The process online was a little confusing and the package took longer than I expected even with covid going on however I’m sure my father will love it as his previous one is quite old and tatty and he thought he couldn’t replace it so it’ll be a nice surprise at Christmas thank you

December 4, 2020
Rated 1 out of 5 stars

I ordered the cushions got an email…

I ordered the cushions got an email saying h my order had been processed. It was a 30% discount so I was pleased. 3 days later I get an email saying they are discontinued! Went on the website and they were still being shown as available! Strange!

December 3, 2020
Rated 2 out of 5 stars

I haven’t opened the box and I’m sure…

I haven’t opened the box and I’m sure the throw is fantastic however I appreciate to putting your logo on the box but it’s contents descriptor is also visible so my partner accepted the box at our front door. That’s one Xmas pressie that is not going to be a surprise! So just a little disappointed at this end. Sincerely Martin Mulchrone.

December 2, 2020
Rated 1 out of 5 stars

Severely Bad Communication

This is the first negative review I have ever had to give but worth being aware of. Firstly, I have a friend who has these cushions, and they are lovely, which is why I ordered them.

However.... I ordered 5 cushions on the 29th Oct. After 5 days they had not arrived, so I emailed (as I can’t find a number to call anywhere). No answer. So I sent a message on social media... no answer. Finally, I sent another email and got a response... I was told to call the courier myself. I did, despite the order still showing as ‘processing’ on the order page of the site. The courier advised they were delivered and left outside the front door... on the day in question I was at work and they would have been there for 7 hours... an issue that could have been remedied had I receive ANY kind of correspondence to say items were dispatched. I contacted back to advise of this, to which they responded with an apology and advised a reorder would be sent.... 4 days further and still no cushions. I’ve followed up with 2 emails to ask for an update but no reply.

Honestly, I would buy these in store, but avoid website orders like the plague.

November 12, 2020
Bronte by Moon logo

Reply from Bronte by Moon

Hi John,

Very sorry to read about your poor experience shopping with us.

With regards to your feedback, we will very soon be publishing a dedicated phone number on our website for online order customer care, and will review our email policy to ensure all requests are responded to within a shorter time frame.

Our cushions are all made to order (sewn up within our Yorkshire mill by a small team of machinists) which could be why your re-order took a little longer than usual to despatch. We hope you have received your desired items since this review and are happy with the products, and apologise once again for the poor communication on our part.

Best wishes,
The Bronte by Moon Team

Rated 5 out of 5 stars

Simply beautiful!

I’m so glad I’ve finally treated myself to some blankets- they are simply beautiful! Made from the softest Merino wool, they look and feel fabulous. Well priced too.

November 7, 2020
Rated 5 out of 5 stars

Excellent service

Excellent service , very prompt with my order and I am very pleased with the design and quality of my purchases. I will certainly recommend you to to friends and family

November 7, 2020
Rated 5 out of 5 stars

Excellent service

Excellent service. User friendly website.
Prompt delivery. Beautifully packaged. Super throw.
My 3rd Bronte by Moon throw. Delighted. Thoroughly recommend. Thank you to all at Bronte by Moon. Wanda.

November 5, 2020
Rated 5 out of 5 stars

Love this scarf

Love this scarf! So soft and such good quality - cannot wait to get out and wear it. Everything was so easy and it was delivered so quickly. Alreadyadding other things to my wish list. Would highly recommend

November 3, 2020
Rated 2 out of 5 stars

After care leaves a lot to be desired.

Whilst the quality of these products is great, the after service is poor. I am trying to send back part of an order which I made with them and I have sent 3 e-mails, over 3 days, to request information about returns and have still heard nothing back. This is becoming a stressful purchase.

November 2, 2020
Bronte by Moon logo

Reply from Bronte by Moon

Hello Mrs Rice,

We’re very sorry to read of your problems with our communication having received your order and wanting to part return.

Would you mind forwarding on your email(s) to marketing2@moons.co.uk from which our marketing team will make sure it is sent to the correct contact to be dealt with ASAP.

Many thanks,
The Bronte by Moon Team

Rated 5 out of 5 stars

I first bought a Bronte by Moon blanket…

I first bought a Bronte by Moon blanket 8 years ago from the Yorkshire sculpture park gift shop and it’s still my favourite. I have bought many more since. This time the cushions and blankets were a bit slow to come and I replied to an email asking me for a review to say I hadn’t yet received them. They responded straight away and sorted it out. The mohair cushions and two blankets (bought for socialising outside over the winter) could not be better quality or more gorgeous colours. Do support this fantastic company if you can - you won’t regret it!

October 23, 2020

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