Brooks Running Reviews 629

Thank you so much brooks team.
Iam using brooks from many years and meanwhile my brother gifted me me brooks ghoost 15. Which I kept as my old brooks were perfect, after some months I take out my new brooks ghoost 15 so I fell some pain in my leg on both sides under shoes tongue, so I contact brooks that I feel uncomfortable with my brooks 15 , they aske me some proofes wich I provid them and they send my another pair of ghoost. Iam sooooooooooooo happy 😃 when brooks main office hear my both pain of my leg and heart ( as of huge amount my brother paid for when he bought brooks 15) .yesterday I received a new pair from brooks.se
I have tried alot of brands coz iam not compromising on my feet 👣 but I really like brooks. Its not because of that they solved my issue but believe me and try by yourself they are very comfortable shoes…
Iam working in brooks and running also but I don’t feel any pain and I have washed my old pair of brooks in a washing machine and it’s comes out like a new .try and if Iam wrong then unlike 👎🏿 my comment but I know you will always agree 👍 with my words.

The products and the service was extremely good 😊

I’d love to be able to comment on the quality and performance of the product, but unfortunately I’m still waiting for my parcel to arrive. Until it’s delivered, it’s hard to say how the Brooks Running product actually is. Hopefully it turns up soon so I can update this review.

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Brookshoes’ online customer service is truly on another level. Special thanks to Fatma, who went above and beyond to resolve my issue quickly and professionally. The shoes themselves are absolutely brilliant—comfortable and high quality. Highly recommended!

The customer service from Fatma and the ability to help me out was the best you could ask for. Very helpful and very efficient. My issue was a pair of runners that did not suit the shape of my feet and Fatma arranged a replacement pair for me. They are perfect and feel incredible on.
Thank you for your help and I am loving the new runners.

I recently had a problem with my Adrenaline GTS trainers. I contacted Customer Service in relation to this. Their response was excellent - pleasant and efficient and the problem was very quickly resolved. This experience ensures I feel confident in buying Brooks trainers in the future.

Rutger from Brooks Netherlands customer service was outstanding.

He was professional, responsive, and genuinely helpful throughout the entire process. I had an issue that left me seriously reconsidering whether I’d continue buying Brooks shoes at all.

But Rutger completely turned that around. His clear communication, patience, and commitment to resolving the problem made all the difference. He went above and beyond to sort things out quickly and made the experience smooth and stress-free.

Thanks to him, I feel confident in the brand again — and I’ll definitely be including Brooks in my next shoe rotation. Truly impressed!

I could not be any happier, with the support team @ brooks,.and there advice was so much help.

I contacted Brooks Customer Service who were very helpful in resolving my problem and I’m and my mum is very happy with her Brooks Trace 4.

Excellent! I love my new Ghost max 3 (black).

I'm EUR size 45-46 I ordered 4.5 and 4.6. I kept the 46 and they fit amazingly well and feel really good.

Delivery speed 5/5 ordered on saturday and arrived on Tuesday and followed their ETA.

Great experience and shoe overall and its really comfy to run and walk in.

I highly recommend Brooks 👌

I had high hopes when purchasing my first pair of brooks gtx trail running shoes and they were shattered within 3 weeks and around 100/150mile the tread in places was almost gone. I did email the customer service unfortunately they couldn’t be bothered to actually answer my email. Luckily I had purchased from another supplier who had more respect for their customers. Ultimately I would never buy a brooks product again and certainly wouldn’t recommend them.

Brilliant customer service from Brooks. Bought Glycerin 22 problem with size but soon corrected. Thank you Brooks (Fatma) and the speed in which my concern was dealt with.

I have bought Brooks trainers for years but when I had a problem with one of my new trainers recently, I used the customer service online and found them to be excellent. I was immediately offered a replacement and have since received them so I am delighted and will hopefully continue to enjoy their footwear for many years to come. Customer Service answered my initial email promptly and have been in regular contact throughout the time to resolve the issue to my satisfaction. Top marks to Fatma for her service.

I've bought Brooks shoes for many years. Top quality at a good price. The Customer Service is excellent and the phone agents have been very helpful. Most recently CAMILLA SJOEGREEN took ages with me sorting out a couple of issues. All resolved and 2 more pairs of BROOKS purchased !

I’ve used Brooks shoes for over 10 years without issue. Recently had a small issue with a new pair of shoes and it was dealt with in the most amazing efficient and politeful manner - very rare these days! Thank you

Brooks customer care is always fantastic! Professional, and extremely helpful in whatever issues I ever have regarding shoe choice, features or whatever it is

Have had fantastic customer service with Jess who has helped get my order sorted and delivered very efficiently. Would highly recommend Brooks trainers, a quality shoe. 👌

Ordered vest top..fab quality. Prompt delivery..will order from brooks again 5 star service

I recently purchased a pair of brooks gtx running shoes from elverys online,i always buy brooks ghost,but these were on sale for black friday,so i ordered them,started to wear them,threw the box away as i have never had a problem with sizing before.These shoes run very small and the toebox is tight,hated them very quickly.I persevered and try to break them in,but no luck.I contacted elverys and explained after two days a reply came,which said without the box we cannot do anything,it is in our ts&cs...terrible response,very unhelpul,no suggestion of getting in touch with supplier(wont buy from them again)I then contacted brooks who advised contacting elverys,i explained that i had and they were no help.They asked some questions to find out the problem and have advised i will get a new pair of the running shoes i usually wear.Amazing,i offered to pay the difference and they said that would not be necessary.What fantastic customer service.I am a brooks ghost fan and have been for years and will be forever.Go Brooks