Brook Suspension Reviews 787

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and extensive knowledge, often going above and beyond expectations. Many consumers highlight the excellent service, quick delivery, and high-quality products, noting that items often arrive sooner than anticipated and are well-packaged. People are particularly impressed with the clear communication and valuable advice provided, making the overall experience smooth and efficient. However, some customers also noted issues with orders, such as missing parts or incorrect items, which occasionally led to dissatisfaction with the resolution process. A few other people also felt that the company lacked specific expertise for certain motorcycle models and were unwilling to provide detailed technical information, leading to frustration regarding product specifications and service commitments.

What people talk about most

Product

Customers had positive experiences with product quality and selection. Many reviewers praised the high... See more

Service

People report positive experiences with service, often highlighting the quick turnaround times, with some... See more

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the team for being... See more

Delivery service

Consumers generally express satisfaction with the delivery service, frequently highlighting fast delivery... See more

Order

Users describe positive interactions with order. Many customers praise the fast delivery, with some receiving... See more

Based on these reviews

Rated 5 out of 5 stars

I was looking for spares to rebuild my Aprilia RSV4's front suspension, especially the upper & lower tubes, and came across Brooks Suspension through a good friend. I found both the upper & lower tube... See more

Rated 5 out of 5 stars

Phoned Brook Suspension to ask ask if they could supply the new Andreani Evo2 cartridges for my Super Duke. On Marcs advice.....I ended up buying them. He said "delivery would be around two week... See more

Rated 5 out of 5 stars

Everybody can do sales. It's when problems occur, the integrity of the company is tested. I ordered a front fork kit, payment was arranged, the day after I received a polite email stating there wou... See more

Rated 5 out of 5 stars

They're very friendly and professional. They are very knowledgeable and willing to pass their knowledge on in a way that a total novice can understand without belittling anyone. They definitely go be... See more

Rated 5 out of 5 stars

Recently purchased an Ohlins steering damper. Unfortunately before being dispatched Brook Suspension realised a part of the fitting kit was missing. They informed me straight away and advised on times... See more

Company replied

Rated 5 out of 5 stars

Very happy to get these Showa parts that don't seem to be available in Australia. The price was good, although the postage was relatively high compared to most from the UK. The items were despatched v... See more

Company replied

Rated 5 out of 5 stars

Needed some advice about motorcycle spring ratings with view to purchasing from Brook suspension. Rapid reply to my email from Marc. New springs ordered and arrived before due date. Excellent all roun... See more

Rated 5 out of 5 stars

I needed a pair of progressive fork springs for my 50 year old Suzuki GT750. A lot of companies these wouldn't be interested in something so old but Marc at Brooks Suspension was so helpful. He manag... See more

Company replied

Rated 5 out of 5 stars

Found the part(s) I was looking for online yesterday morning. Phoned up to make sure it was correct part for what I needed. The guy on the other end was helpful and confirmed that it was indeed... See more

Company replied

Rated 5 out of 5 stars

The quality of this pre load adjuster for my 701 Enduro is amazing and the fact that this was in my hands within 48 hours of ordering is amazing. I thought the little biscuit and keyring was a love... See more

Rated 5 out of 5 stars

This product is a fantastic find! It's reasonably priced, making it accessible for most budgets without compromising on quality. The product is exactly as described, and its usefulness cannot be overs... See more

Rated 5 out of 5 stars

Best thing about BrookSuspension is that they’re not just Parts Guys that sell They actually Race and Ride so their advice and workmanship is always to the standard they would expect themselves 5 S... See more

Company replied

Rated 5 out of 5 stars

I really recommend these guys. I ordered a Hyperpro forks kit and shock absorber for my old bike. They offered good advice, got the stuff imported for me and kept me up to date on the delivery timelin... See more

Company replied

Rated 5 out of 5 stars

I am very impressed with this Motorcycle shop. They had the best price on google search for my Brembo RCS17 Master cylinder. Very quick delivery and all round first class customer service, keeping me... See more

Company replied

Rated 5 out of 5 stars

Marc was very careful to check I was ordering the correct Ohlins fork cartridge kit for my ‘24 Harley cvo street glide. Now fitted and a spectacular difference in ride quality and control. Highly reco... See more

Rated 5 out of 5 stars

I ordered a shock absorber and springs for my Honda CRF 300L motorcycle. During delivery, there were some customs issues, and the package was returned to the sender. Throughout the process, the stor... See more

Company replied

Rated 5 out of 5 stars

What a great service at brooks Took a set of aprilia forks to for full service k tech springs and k tech valves the difference is amazing’ completely transformed the handling of the bike I’m much mo... See more

Company replied

Rated 5 out of 5 stars

Purchased some Kawasaki H2 fork stantions, unfortunately they were not the same as my old ones and had to return them. All returned with no issue and quick refund.

Rated 5 out of 5 stars

The team are amazing! Super friendly communication, absolutely amazing to deal with. They will go above and beyond to make sure you get exactly what you require/want.

Company replied

Rated 5 out of 5 stars

Suspension service and respring, new brake discs and oil. From start to finish both Marc and David provided excellent advice and guidance when looking to increase brake stopping power and full suspen... See more

Rated 5 out of 5 stars

At first glance it appeared that they sent the wrong parts. After disassembling everything it turned out that the parts were correct. I owe an apology for the previous incorrect rating. 5 stars for su... See more

Rated 5 out of 5 stars

A spot on team, good sound advice given all the way through my enquiry . GOOD service and enthusiasm is hard to come by now days . Many thanks to all of your team . I am looking forward to receivi... See more

Rated 5 out of 5 stars

An excellent turn around, put my fork stanchions in for rechroming, told 8 weeks, just over 5 weeks and I have them back. The stanchions are mint, thanks to Marc and the team. I’ve already recommended... See more

Company replied

Rated 5 out of 5 stars

I found Brooks Suspension excellent to deal with, communication and service was spot on.i have not fitted the unit yet, however, I am sure it will be as I’ve read about. Thanks

Rated 5 out of 5 stars

Website is easy to navigate, once ordered parcel was delivered with in 24hrs. Quality products and service. Will definitely buy again

Rated 5 out of 5 stars

I’m restoring a 94 Fireblade and the suspension was in desperate need of an overhaul after being sat for 15 years so contacted Brook and the service was first class. They talked me through all my opti... See more

Rated 5 out of 5 stars

Adding YSS shocks was one of the modifications I made to my previous scooter, a X-Town 300i and I was pleased with the result. Two and a half years in with riding its replacement, the Kymco DTX36... See more

Company replied

Rated 5 out of 5 stars

Had questions before ordering, which were answered quickly and professionally. Great selection, more than fair price, ridiculously rapid delivery. UK to United States in less time than a domestic deli... See more

Company replied

Rated 5 out of 5 stars

Very helpful telephone staff who went above and beyond whilst helping to provide items no longer available by the original motorcycle brand. I would definitely use Brook Suspension again for suspensio... See more

Rated 5 out of 5 stars

Marc really did go above and beyond to rummage around and send images of whatever bits he could find to rebuild a 32 year old shock. He could have said it's too old, no parts available, but he stuck w... See more

Rated 5 out of 5 stars

Placed my order on Friday, new shock absorber arrived on Monday afternoon. High quality part at a very competitive price. Highly recommended.

Rated 5 out of 5 stars

Fantastic service. Ordered during the morning arrived next in the post. Very reasonable prices plus original parts. Will recommend to everyone

Company replied

Rated 5 out of 5 stars

Top guys Marc/David they provide really great customer service, I was ordering shock absorber nitron R3 for my triumph explorer Gen 1, unfortunately I have to wait longer than estimated time because... See more

Company replied

Rated 5 out of 5 stars

Answered questions promptly. Order arrived well packed. Not fitted yet so no review of products.

Rated 5 out of 5 stars

Brilliant service yet again from the guys at Brook Suspension. Needed to replace the rear shock on my Sprint ST1050 and it was here a two days.

Company replied

Rated 5 out of 5 stars

Great shop with good communication on some back ordered parts. Will order from them again.

Rated 5 out of 5 stars

Great service. Answered a question after hours. An obscure fit for a 2006 XT 250 Serow but arrived quickly. Fit was spot on and preload seems about right.yet to ride it ( YSS basic) but signs are good... See more

Company replied

Rated 5 out of 5 stars

Easy to sort and ship my forks. They communicated very well and let me know what was happening and then shipped my products back to me. No drama at any stage

Company replied

Rated 5 out of 5 stars

Wow, my order arrived the next day, less than 18hrs after posting. Outstanding. Thank you

Rated 5 out of 5 stars

Great service, very professional and patient with me after requesting a spec change post ordering. Great workshop, excellent service.

Company replied

Rated 5 out of 5 stars

They paid for next day delivery at weekend communication was great overall a very good service 👍

Company replied

Rated 5 out of 5 stars

So far so good, they received my forks, quoted me for the work and just waiting for the competed job


Company details

  1. Motorcycle Shop

Written by the company

The UK's leading independent Motorcycle Suspension Specialists


Contact info

4.9

Excellent

TrustScore 5 out of 5

787 reviews

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Rated 5 out of 5 stars

What a great service at brooks

What a great service at brooks
Took a set of aprilia forks to for full service k tech springs and k tech valves the difference is amazing’ completely transformed the handling of the bike I’m much more confident in it now 🙏👏👍 definitely will be visiting with another bike in future

June 15, 2025
Unprompted review
Brook Suspension logo

Reply from Brook Suspension

Thanks for trusting us with your forks, Paul! Happy to hear that you've now got a sweeter handling bike :)

Rated 5 out of 5 stars

Great service

Great service. Answered a question after hours. An obscure fit for a 2006 XT 250 Serow but arrived quickly. Fit was spot on and preload seems about right.yet to ride it ( YSS basic) but signs are good.

June 12, 2025
Unprompted review
Brook Suspension logo

Reply from Brook Suspension

Thanks for your review and for your order, Christopher.

Rated 5 out of 5 stars

A spot on team

A spot on team, good sound advice given all the way through my enquiry .
GOOD service and enthusiasm is hard to come by now days . Many thanks to all of your team . I am looking forward to receiving my parcels.

May 9, 2025
Unprompted review
Rated 5 out of 5 stars

Suspension and Brakes upgrade

Suspension service and respring, new brake discs and oil. From start to finish both Marc and David provided excellent advice and guidance when looking to increase brake stopping power and full suspension service and respring.
The upgrades are noticeable and inspire greater confidence - thank you

March 3, 2025
Unprompted review
Rated 5 out of 5 stars

Purchase of uprated springs

Needed some advice about motorcycle spring ratings with view to purchasing from Brook suspension. Rapid reply to my email from Marc. New springs ordered and arrived before due date. Excellent all round service!

May 16, 2025
Unprompted review
Rated 5 out of 5 stars

Everybody can do sales....

Everybody can do sales. It's when problems occur, the integrity of the company is tested.
I ordered a front fork kit, payment was arranged, the day after I received a polite email stating there would be 1 - 2 weeks delay, with apologies. Unfortunately, i needed the fork kit fast, so I opted to cancel the order. I promptly received another polite email with confirmation followed by a reversal of my payment.
Superb handling from Marc at Brook Suspension. Will definitely get back to them for parts in the future!

May 16, 2025
Unprompted review
Rated 5 out of 5 stars

All good!

At first glance it appeared that they sent the wrong parts. After disassembling everything it turned out that the parts were correct. I owe an apology for the previous incorrect rating. 5 stars for sure!

May 12, 2025
Rated 5 out of 5 stars

Marc really did go above and beyond to…

Marc really did go above and beyond to rummage around and send images of whatever bits he could find to rebuild a 32 year old shock. He could have said it's too old, no parts available, but he stuck with it and the job is done. I can't express my gratitude enough. Thank you.

May 2, 2025
Unprompted review

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