Brook Suspension Reviews 787

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and extensive knowledge, often going above and beyond expectations. Many consumers highlight the excellent service, quick delivery, and high-quality products, noting that items often arrive sooner than anticipated and are well-packaged. People are particularly impressed with the clear communication and valuable advice provided, making the overall experience smooth and efficient. However, some customers also noted issues with orders, such as missing parts or incorrect items, which occasionally led to dissatisfaction with the resolution process. A few other people also felt that the company lacked specific expertise for certain motorcycle models and were unwilling to provide detailed technical information, leading to frustration regarding product specifications and service commitments.

What people talk about most

Product

Customers had positive experiences with product quality and selection. Many reviewers praised the high... See more

Service

People report positive experiences with service, often highlighting the quick turnaround times, with some... See more

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the team for being... See more

Delivery service

Consumers generally express satisfaction with the delivery service, frequently highlighting fast delivery... See more

Order

Users describe positive interactions with order. Many customers praise the fast delivery, with some receiving... See more

Based on these reviews

Rated 5 out of 5 stars

I was looking for spares to rebuild my Aprilia RSV4's front suspension, especially the upper & lower tubes, and came across Brooks Suspension through a good friend. I found both the upper & lower tube... See more

Rated 5 out of 5 stars

Phoned Brook Suspension to ask ask if they could supply the new Andreani Evo2 cartridges for my Super Duke. On Marcs advice.....I ended up buying them. He said "delivery would be around two week... See more

Rated 5 out of 5 stars

Everybody can do sales. It's when problems occur, the integrity of the company is tested. I ordered a front fork kit, payment was arranged, the day after I received a polite email stating there wou... See more

Rated 5 out of 5 stars

They're very friendly and professional. They are very knowledgeable and willing to pass their knowledge on in a way that a total novice can understand without belittling anyone. They definitely go be... See more

Rated 5 out of 5 stars

Recently purchased an Ohlins steering damper. Unfortunately before being dispatched Brook Suspension realised a part of the fitting kit was missing. They informed me straight away and advised on times... See more

Company replied

Rated 5 out of 5 stars

Very happy to get these Showa parts that don't seem to be available in Australia. The price was good, although the postage was relatively high compared to most from the UK. The items were despatched v... See more

Company replied

Rated 5 out of 5 stars

Needed some advice about motorcycle spring ratings with view to purchasing from Brook suspension. Rapid reply to my email from Marc. New springs ordered and arrived before due date. Excellent all roun... See more

Rated 5 out of 5 stars

I needed a pair of progressive fork springs for my 50 year old Suzuki GT750. A lot of companies these wouldn't be interested in something so old but Marc at Brooks Suspension was so helpful. He manag... See more

Company replied

Rated 5 out of 5 stars

Found the part(s) I was looking for online yesterday morning. Phoned up to make sure it was correct part for what I needed. The guy on the other end was helpful and confirmed that it was indeed... See more

Company replied

Rated 5 out of 5 stars

The quality of this pre load adjuster for my 701 Enduro is amazing and the fact that this was in my hands within 48 hours of ordering is amazing. I thought the little biscuit and keyring was a love... See more

Rated 5 out of 5 stars

This product is a fantastic find! It's reasonably priced, making it accessible for most budgets without compromising on quality. The product is exactly as described, and its usefulness cannot be overs... See more

Rated 5 out of 5 stars

Best thing about BrookSuspension is that they’re not just Parts Guys that sell They actually Race and Ride so their advice and workmanship is always to the standard they would expect themselves 5 S... See more

Company replied

Rated 5 out of 5 stars

I really recommend these guys. I ordered a Hyperpro forks kit and shock absorber for my old bike. They offered good advice, got the stuff imported for me and kept me up to date on the delivery timelin... See more

Company replied

Rated 5 out of 5 stars

I am very impressed with this Motorcycle shop. They had the best price on google search for my Brembo RCS17 Master cylinder. Very quick delivery and all round first class customer service, keeping me... See more

Company replied

Rated 5 out of 5 stars

Marc was very careful to check I was ordering the correct Ohlins fork cartridge kit for my ‘24 Harley cvo street glide. Now fitted and a spectacular difference in ride quality and control. Highly reco... See more

Rated 5 out of 5 stars

I ordered a shock absorber and springs for my Honda CRF 300L motorcycle. During delivery, there were some customs issues, and the package was returned to the sender. Throughout the process, the stor... See more

Company replied

Rated 5 out of 5 stars

What a great service at brooks Took a set of aprilia forks to for full service k tech springs and k tech valves the difference is amazing’ completely transformed the handling of the bike I’m much mo... See more

Company replied

Rated 5 out of 5 stars

Purchased some Kawasaki H2 fork stantions, unfortunately they were not the same as my old ones and had to return them. All returned with no issue and quick refund.

Rated 5 out of 5 stars

The team are amazing! Super friendly communication, absolutely amazing to deal with. They will go above and beyond to make sure you get exactly what you require/want.

Company replied

Rated 5 out of 5 stars

Suspension service and respring, new brake discs and oil. From start to finish both Marc and David provided excellent advice and guidance when looking to increase brake stopping power and full suspen... See more

Rated 5 out of 5 stars

At first glance it appeared that they sent the wrong parts. After disassembling everything it turned out that the parts were correct. I owe an apology for the previous incorrect rating. 5 stars for su... See more

Rated 5 out of 5 stars

A spot on team, good sound advice given all the way through my enquiry . GOOD service and enthusiasm is hard to come by now days . Many thanks to all of your team . I am looking forward to receivi... See more

Rated 5 out of 5 stars

An excellent turn around, put my fork stanchions in for rechroming, told 8 weeks, just over 5 weeks and I have them back. The stanchions are mint, thanks to Marc and the team. I’ve already recommended... See more

Company replied

Rated 5 out of 5 stars

I found Brooks Suspension excellent to deal with, communication and service was spot on.i have not fitted the unit yet, however, I am sure it will be as I’ve read about. Thanks

Rated 5 out of 5 stars

Website is easy to navigate, once ordered parcel was delivered with in 24hrs. Quality products and service. Will definitely buy again

Rated 5 out of 5 stars

I’m restoring a 94 Fireblade and the suspension was in desperate need of an overhaul after being sat for 15 years so contacted Brook and the service was first class. They talked me through all my opti... See more

Rated 5 out of 5 stars

Adding YSS shocks was one of the modifications I made to my previous scooter, a X-Town 300i and I was pleased with the result. Two and a half years in with riding its replacement, the Kymco DTX36... See more

Company replied

Rated 5 out of 5 stars

Had questions before ordering, which were answered quickly and professionally. Great selection, more than fair price, ridiculously rapid delivery. UK to United States in less time than a domestic deli... See more

Company replied

Rated 5 out of 5 stars

Very helpful telephone staff who went above and beyond whilst helping to provide items no longer available by the original motorcycle brand. I would definitely use Brook Suspension again for suspensio... See more

Rated 5 out of 5 stars

Marc really did go above and beyond to rummage around and send images of whatever bits he could find to rebuild a 32 year old shock. He could have said it's too old, no parts available, but he stuck w... See more

Rated 5 out of 5 stars

Placed my order on Friday, new shock absorber arrived on Monday afternoon. High quality part at a very competitive price. Highly recommended.

Rated 5 out of 5 stars

Fantastic service. Ordered during the morning arrived next in the post. Very reasonable prices plus original parts. Will recommend to everyone

Company replied

Rated 5 out of 5 stars

Top guys Marc/David they provide really great customer service, I was ordering shock absorber nitron R3 for my triumph explorer Gen 1, unfortunately I have to wait longer than estimated time because... See more

Company replied

Rated 5 out of 5 stars

Answered questions promptly. Order arrived well packed. Not fitted yet so no review of products.

Rated 5 out of 5 stars

Brilliant service yet again from the guys at Brook Suspension. Needed to replace the rear shock on my Sprint ST1050 and it was here a two days.

Company replied

Rated 5 out of 5 stars

Great shop with good communication on some back ordered parts. Will order from them again.

Rated 5 out of 5 stars

Great service. Answered a question after hours. An obscure fit for a 2006 XT 250 Serow but arrived quickly. Fit was spot on and preload seems about right.yet to ride it ( YSS basic) but signs are good... See more

Company replied

Rated 5 out of 5 stars

Easy to sort and ship my forks. They communicated very well and let me know what was happening and then shipped my products back to me. No drama at any stage

Company replied

Rated 5 out of 5 stars

Wow, my order arrived the next day, less than 18hrs after posting. Outstanding. Thank you

Rated 5 out of 5 stars

Great service, very professional and patient with me after requesting a spec change post ordering. Great workshop, excellent service.

Company replied

Rated 5 out of 5 stars

They paid for next day delivery at weekend communication was great overall a very good service 👍

Company replied

Rated 5 out of 5 stars

So far so good, they received my forks, quoted me for the work and just waiting for the competed job


Company details

  1. Motorcycle Shop

Written by the company

The UK's leading independent Motorcycle Suspension Specialists


Contact info

4.9

Excellent

TrustScore 5 out of 5

787 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very happy to get these Showa parts…

Very happy to get these Showa parts that don't seem to be available in Australia. The price was good, although the postage was relatively high compared to most from the UK. The items were despatched very quickly, but took longer to clear customs and Auspost than to arrive in country! Good website, good updates.

September 30, 2025
Brook Suspension logo

Reply from Brook Suspension

Thanks for your review - we're really happy to hear that you were able to find that what you needed.

Rated 5 out of 5 stars

Top class customer service

I was looking for spares to rebuild my Aprilia RSV4's front suspension, especially the upper & lower tubes, and came across Brooks Suspension through a good friend. I found both the upper & lower tubes to rebuild my Ohlins forks available. Also, David kept me honest about the shipping dates and checked if I'm willing to wait out the delay. In my view, that's top notch customer service and combined with the wide assortment of services & parts they offer, deserves a five star rating.

September 26, 2025
Rated 5 out of 5 stars

They paid for next day delivery at…

They paid for next day delivery at weekend communication was great overall a very good service 👍

September 5, 2025
Unprompted review
Brook Suspension logo

Reply from Brook Suspension

Thank you for using us and for leaving us a review, Roger - glad to hear that we could help!

Rated 5 out of 5 stars

Brook suspension are the best in the…

Brook suspension are the best in the business, 1st class service & turnaround. I would recommend them to anyone looking for quality service. Martin Page- Minnovation Racing Ltd

August 28, 2025
Brook Suspension logo

Reply from Brook Suspension

Thank you, Martin - we appreciate your review. Happy to hear that we could help!

Rated 5 out of 5 stars

YSS shocks - a noticeable improvement on stock.

Adding YSS shocks was one of the modifications I made to my previous scooter, a X-Town 300i and I was pleased with the result. Two and a half years in with riding its replacement, the Kymco DTX360, I decided to try the same mod and had the shop fit two new YSS shock absorbers this morning. One hiccup was the rack for my Shad top case had to be slightly modified, but all told the work was done in 90 minutes.

Then on to test the new shocks on some fast sweeping local roads that I am familiar with. Full disclosure, I am no suspension expert, adjusting the preload is about the limit of my expertise! So, can I notice a difference? Yes. Marginal, but definitely there. As with the X-Town, the ride height is now marginally higher (5-10mm?), which should improve cornering clearance when pressing on. Biggest noticeable improvement is to the spine-jarring jolts I used to get from the omnipresent pot holes we have in my neck of the UK. These are now much better owing to (I guess) a more compliant compression from the springs/damping. Yes you still get the bump, but it no longer feels like your fillings are being shaken out!

Overall the handling feels smoother and more taut. Some of that may be imagined on my part, but the scooter definitely feels more composed as you hustle it through the bends. £205 well spent.

July 25, 2025
Brook Suspension logo

Reply from Brook Suspension

Thanks for coming back to us for your new shocks, Neil. We do appreciate your return custom and we're happy to hear that all is good with the YSS shocks. Cheers.

Rated 5 out of 5 stars

Found the part(s) I was looking for…

Found the part(s) I was looking for online yesterday morning.
Phoned up to make sure it was correct part for what I needed.
The guy on the other end was helpful and confirmed that it was indeed the correct part.
Paid over the phone and a conformation email with attached invoice was sent very quickly.
The part arrived this afternoon (next day) via Royal Mail very well wrapped and protected in a strong cardboard box. Impressive service. Thank you.

August 5, 2025
Unprompted review
Brook Suspension logo

Reply from Brook Suspension

Thank you Iain, glad to hear that we could help and that your order arrived safely and quickly. We appreciate your order!

Rated 5 out of 5 stars

Brilliant service yet again from the…

Brilliant service yet again from the guys at Brook Suspension. Needed to replace the rear shock on my Sprint ST1050 and it was here a two days.

July 26, 2025
Brook Suspension logo

Reply from Brook Suspension

Great to hear, Andrew - we appreciate your custom and thanks for the nice review.

Rated 5 out of 5 stars

I ordered a shock absorber and springs…

I ordered a shock absorber and springs for my Honda CRF 300L motorcycle.
During delivery, there were some customs issues, and the package was returned to the sender. Throughout the process, the store's customer support was responsive and helpful, and they had no problem reshipping the package to a different address.
I recommend this store for purchases — any issues can be quickly resolved by contacting their support team.

May 15, 2025
Unprompted review
Brook Suspension logo

Reply from Brook Suspension

Thank you, Igor. We appreciate your order and for taking the time to leave us a review.

Rated 3 out of 5 stars

Be upfront from the get go.

If a company advertises an item as "being in stock", then it should be in stock and ready to dispatch.

If it's not then update the website to reflect that fact then people won't order an item and be dissapointed when chasing up the delivery and be told "we're waiting for a delivery."
To the average customer this is deceptive and you won't garner customer loyalty.

July 8, 2025
Unprompted review
Brook Suspension logo

Reply from Brook Suspension

Sorry Jimmy, as much as we'd like to, we just can't keep everything on the shelf at all times. If there's anything else that we can help with suspension wise in the future, please let us know.

Rated 5 out of 5 stars

Brilliant!

Had questions before ordering, which were answered quickly and professionally. Great selection, more than fair price, ridiculously rapid delivery. UK to United States in less time than a domestic delivery. Totally satisfied, order with confidence!

June 25, 2025
Brook Suspension logo

Reply from Brook Suspension

We are pleased to hear that we could help and that delivery to the US was rapid. Thanks for your order and for leaving us the review.

Rated 5 out of 5 stars

Sorted

Contacted Brook suspension when I was looking to upgrade the suspension on my SV, gave sound friendly advice and recommendations based on my need, items were delivered promptly, first class service. Cheers
Sv is running like a dream now!

May 31, 2025
Unprompted review
Brook Suspension logo

Reply from Brook Suspension

Glad to hear that you're happy with the SV! Thanks for your order and for your review.

Rated 5 out of 5 stars

Fantastic service

Fantastic service. Ordered during the morning arrived next in the post.
Very reasonable prices plus original parts.
Will recommend to everyone

June 24, 2025
Brook Suspension logo

Reply from Brook Suspension

Thank you for both your order and for your review, Dennis.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look