Brook Suspension Reviews 787

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and extensive knowledge, often going above and beyond expectations. Many consumers highlight the excellent service, quick delivery, and high-quality products, noting that items often arrive sooner than anticipated and are well-packaged. People are particularly impressed with the clear communication and valuable advice provided, making the overall experience smooth and efficient. However, some customers also noted issues with orders, such as missing parts or incorrect items, which occasionally led to dissatisfaction with the resolution process. A few other people also felt that the company lacked specific expertise for certain motorcycle models and were unwilling to provide detailed technical information, leading to frustration regarding product specifications and service commitments.

What people talk about most

Product

Customers had positive experiences with product quality and selection. Many reviewers praised the high... See more

Service

People report positive experiences with service, often highlighting the quick turnaround times, with some... See more

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the team for being... See more

Delivery service

Consumers generally express satisfaction with the delivery service, frequently highlighting fast delivery... See more

Order

Users describe positive interactions with order. Many customers praise the fast delivery, with some receiving... See more

Based on these reviews

Rated 5 out of 5 stars

I was looking for spares to rebuild my Aprilia RSV4's front suspension, especially the upper & lower tubes, and came across Brooks Suspension through a good friend. I found both the upper & lower tube... See more

Rated 5 out of 5 stars

Phoned Brook Suspension to ask ask if they could supply the new Andreani Evo2 cartridges for my Super Duke. On Marcs advice.....I ended up buying them. He said "delivery would be around two week... See more

Rated 5 out of 5 stars

Everybody can do sales. It's when problems occur, the integrity of the company is tested. I ordered a front fork kit, payment was arranged, the day after I received a polite email stating there wou... See more

Rated 5 out of 5 stars

They're very friendly and professional. They are very knowledgeable and willing to pass their knowledge on in a way that a total novice can understand without belittling anyone. They definitely go be... See more

Rated 5 out of 5 stars

Recently purchased an Ohlins steering damper. Unfortunately before being dispatched Brook Suspension realised a part of the fitting kit was missing. They informed me straight away and advised on times... See more

Company replied

Rated 5 out of 5 stars

Very happy to get these Showa parts that don't seem to be available in Australia. The price was good, although the postage was relatively high compared to most from the UK. The items were despatched v... See more

Company replied

Rated 5 out of 5 stars

Needed some advice about motorcycle spring ratings with view to purchasing from Brook suspension. Rapid reply to my email from Marc. New springs ordered and arrived before due date. Excellent all roun... See more

Rated 5 out of 5 stars

I needed a pair of progressive fork springs for my 50 year old Suzuki GT750. A lot of companies these wouldn't be interested in something so old but Marc at Brooks Suspension was so helpful. He manag... See more

Company replied

Rated 5 out of 5 stars

Found the part(s) I was looking for online yesterday morning. Phoned up to make sure it was correct part for what I needed. The guy on the other end was helpful and confirmed that it was indeed... See more

Company replied

Rated 5 out of 5 stars

The quality of this pre load adjuster for my 701 Enduro is amazing and the fact that this was in my hands within 48 hours of ordering is amazing. I thought the little biscuit and keyring was a love... See more

Rated 5 out of 5 stars

This product is a fantastic find! It's reasonably priced, making it accessible for most budgets without compromising on quality. The product is exactly as described, and its usefulness cannot be overs... See more

Rated 5 out of 5 stars

Best thing about BrookSuspension is that they’re not just Parts Guys that sell They actually Race and Ride so their advice and workmanship is always to the standard they would expect themselves 5 S... See more

Company replied

Rated 5 out of 5 stars

I really recommend these guys. I ordered a Hyperpro forks kit and shock absorber for my old bike. They offered good advice, got the stuff imported for me and kept me up to date on the delivery timelin... See more

Company replied

Rated 5 out of 5 stars

I am very impressed with this Motorcycle shop. They had the best price on google search for my Brembo RCS17 Master cylinder. Very quick delivery and all round first class customer service, keeping me... See more

Company replied

Rated 5 out of 5 stars

Marc was very careful to check I was ordering the correct Ohlins fork cartridge kit for my ‘24 Harley cvo street glide. Now fitted and a spectacular difference in ride quality and control. Highly reco... See more

Rated 5 out of 5 stars

I ordered a shock absorber and springs for my Honda CRF 300L motorcycle. During delivery, there were some customs issues, and the package was returned to the sender. Throughout the process, the stor... See more

Company replied

Rated 5 out of 5 stars

What a great service at brooks Took a set of aprilia forks to for full service k tech springs and k tech valves the difference is amazing’ completely transformed the handling of the bike I’m much mo... See more

Company replied

Rated 5 out of 5 stars

Purchased some Kawasaki H2 fork stantions, unfortunately they were not the same as my old ones and had to return them. All returned with no issue and quick refund.

Rated 5 out of 5 stars

The team are amazing! Super friendly communication, absolutely amazing to deal with. They will go above and beyond to make sure you get exactly what you require/want.

Company replied

Rated 5 out of 5 stars

Suspension service and respring, new brake discs and oil. From start to finish both Marc and David provided excellent advice and guidance when looking to increase brake stopping power and full suspen... See more

Rated 5 out of 5 stars

At first glance it appeared that they sent the wrong parts. After disassembling everything it turned out that the parts were correct. I owe an apology for the previous incorrect rating. 5 stars for su... See more

Rated 5 out of 5 stars

A spot on team, good sound advice given all the way through my enquiry . GOOD service and enthusiasm is hard to come by now days . Many thanks to all of your team . I am looking forward to receivi... See more

Rated 5 out of 5 stars

An excellent turn around, put my fork stanchions in for rechroming, told 8 weeks, just over 5 weeks and I have them back. The stanchions are mint, thanks to Marc and the team. I’ve already recommended... See more

Company replied

Rated 5 out of 5 stars

I found Brooks Suspension excellent to deal with, communication and service was spot on.i have not fitted the unit yet, however, I am sure it will be as I’ve read about. Thanks

Rated 5 out of 5 stars

Website is easy to navigate, once ordered parcel was delivered with in 24hrs. Quality products and service. Will definitely buy again

Rated 5 out of 5 stars

I’m restoring a 94 Fireblade and the suspension was in desperate need of an overhaul after being sat for 15 years so contacted Brook and the service was first class. They talked me through all my opti... See more

Rated 5 out of 5 stars

Adding YSS shocks was one of the modifications I made to my previous scooter, a X-Town 300i and I was pleased with the result. Two and a half years in with riding its replacement, the Kymco DTX36... See more

Company replied

Rated 5 out of 5 stars

Had questions before ordering, which were answered quickly and professionally. Great selection, more than fair price, ridiculously rapid delivery. UK to United States in less time than a domestic deli... See more

Company replied

Rated 5 out of 5 stars

Very helpful telephone staff who went above and beyond whilst helping to provide items no longer available by the original motorcycle brand. I would definitely use Brook Suspension again for suspensio... See more

Rated 5 out of 5 stars

Marc really did go above and beyond to rummage around and send images of whatever bits he could find to rebuild a 32 year old shock. He could have said it's too old, no parts available, but he stuck w... See more

Rated 5 out of 5 stars

Placed my order on Friday, new shock absorber arrived on Monday afternoon. High quality part at a very competitive price. Highly recommended.

Rated 5 out of 5 stars

Fantastic service. Ordered during the morning arrived next in the post. Very reasonable prices plus original parts. Will recommend to everyone

Company replied

Rated 5 out of 5 stars

Top guys Marc/David they provide really great customer service, I was ordering shock absorber nitron R3 for my triumph explorer Gen 1, unfortunately I have to wait longer than estimated time because... See more

Company replied

Rated 5 out of 5 stars

Answered questions promptly. Order arrived well packed. Not fitted yet so no review of products.

Rated 5 out of 5 stars

Brilliant service yet again from the guys at Brook Suspension. Needed to replace the rear shock on my Sprint ST1050 and it was here a two days.

Company replied

Rated 5 out of 5 stars

Great shop with good communication on some back ordered parts. Will order from them again.

Rated 5 out of 5 stars

Great service. Answered a question after hours. An obscure fit for a 2006 XT 250 Serow but arrived quickly. Fit was spot on and preload seems about right.yet to ride it ( YSS basic) but signs are good... See more

Company replied

Rated 5 out of 5 stars

Easy to sort and ship my forks. They communicated very well and let me know what was happening and then shipped my products back to me. No drama at any stage

Company replied

Rated 5 out of 5 stars

Wow, my order arrived the next day, less than 18hrs after posting. Outstanding. Thank you

Rated 5 out of 5 stars

Great service, very professional and patient with me after requesting a spec change post ordering. Great workshop, excellent service.

Company replied

Rated 5 out of 5 stars

They paid for next day delivery at weekend communication was great overall a very good service 👍

Company replied

Rated 5 out of 5 stars

So far so good, they received my forks, quoted me for the work and just waiting for the competed job


Company details

  1. Motorcycle Shop

Written by the company

The UK's leading independent Motorcycle Suspension Specialists


Contact info

4.9

Excellent

TrustScore 5 out of 5

787 reviews

5-star
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1-star

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Rated 5 out of 5 stars

This product is a fantastic find

This product is a fantastic find! It's reasonably priced, making it accessible for most budgets without compromising on quality. The product is exactly as described, and its usefulness cannot be overstated. I've found it to be incredibly practical and efficient in meeting my needs. The attention to detail is impressive, and the performance is on par with more expensive alternatives. If you're looking for something reliable, well-made, and at a fair price point, this is the perfect choice. Highly recommended!

March 27, 2025
Rated 5 out of 5 stars

Forks and Shock Overhaul for 94 Blade

I’m restoring a 94 Fireblade and the suspension was in desperate need of an overhaul after being sat for 15 years so contacted Brook and the service was first class. They talked me through all my options and gave me a few choices not just the most expensive. Gave great advice on what each option meant and up front prices which were accurate. Went for a full overhaul of the forks including Cerakote which came out perfect and makes them look brand new but kept the original look, I’m over the moon with them. Went for a new Nitron R3 shock which arrived very quickly and is amazing. The forks were turned around and delivered within the timeframe given. The comms with Marc were great, quick to reply, good advice, kept me fully up to date with the work and took a real interest in the project and saved me a few quid on shipping. Can’t recommend these guys enough for anyone wanting sound advice from people who clearly know what they are talking about and top quality work all in a good turnaround time for a decent price. Thank you very much. Will definately be using them for the service of the forks and shock in a few years and for my future projects.

December 10, 2025
Unprompted review
Rated 5 out of 5 stars

Helpful friendly advice and competitive costs

Spoke to Brook Suspension about upgrades to the suspension on my motorcycle. The guys were friendly and very helpful, which enabled me to make an informed decision regarding the best route forward. (I did some separate independent research which verified the advice and my conclusion).

November 27, 2025
Rated 5 out of 5 stars

Friendly and professional service.

They're very friendly and professional. They are very knowledgeable and willing to pass their knowledge on in a way that a total novice can understand without belittling anyone. They definitely go beyond what is expected and the aftersales service is also excellent.
Their products are top notch and not over priced.

November 28, 2025
Rated 5 out of 5 stars

Excellent Service

Great service, very professional and patient with me after requesting a spec change post ordering.
Great workshop, excellent service.

November 27, 2025
Brook Suspension logo

Reply from Brook Suspension

Thanks for both your order and for your nice review. Glad we could help!

Rated 5 out of 5 stars

Easy to sort and ship my forks

Easy to sort and ship my forks. They communicated very well and let me know what was happening and then shipped my products back to me.
No drama at any stage

November 26, 2025
Brook Suspension logo

Reply from Brook Suspension

Thank you for your review and for sending your forks to us, Mark - we're pleased to hear that it was a smooth process and that you're a happy customer.

Rated 5 out of 5 stars

Progressive fork springs.

I needed a pair of progressive fork springs for my 50 year old Suzuki GT750. A lot of companies these wouldn't be interested in something so old but Marc at Brooks Suspension was so helpful. He managed to find a pair of YSS springs that will do the job nicely. Very friendly and knowledgeable service, a very fair price and quick delivery. I would use this company again in a heartbeat and would highly recommend others to do so.

November 17, 2025
Unprompted review
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Reply from Brook Suspension

Thanks you for your review, Stephen - we're happy to hear that we could get a pair of springs sorted for you. We appreciate your order!

Rated 5 out of 5 stars

An excellent turn around

An excellent turn around, put my fork stanchions in for rechroming, told 8 weeks, just over 5 weeks and I have them back. The stanchions are mint, thanks to Marc and the team. I’ve already recommended them to others.

November 12, 2025
Unprompted review
Brook Suspension logo

Reply from Brook Suspension

Thank you for the review, Clive. Glad to hear that you're happy with everything and thanks for using us!

Rated 5 out of 5 stars

The team are amazing!

The team are amazing!
Super friendly communication, absolutely amazing to deal with.
They will go above and beyond to make sure you get exactly what you require/want.

November 7, 2025
Unprompted review
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Reply from Brook Suspension

Thank you for your review, Shaun. Really happy to hear that we could help you out and thank you for using us! Cheers, Brook Suspension.

Rated 5 out of 5 stars

Best thing about BrookSuspension is…

Best thing about BrookSuspension is that they’re not just Parts Guys that sell
They actually Race and Ride so their advice and workmanship is always to the standard they would expect themselves
5 Stars 🌟 every time.

October 30, 2025
Brook Suspension logo

Reply from Brook Suspension

Thanks Darren, your review is much appreciated. We'll see you again soon, I'm sure :)

Rated 5 out of 5 stars

Totally recommend

I really recommend these guys. I ordered a Hyperpro forks kit and shock absorber for my old bike. They offered good advice, got the stuff imported for me and kept me up to date on the delivery timeline. Really excellent service, they know what they're talking about and they keep their promises.

August 30, 2025
Unprompted review
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Reply from Brook Suspension

Thank you Clare - we appreciate the nice, positive review. Thanks for using us!

Rated 5 out of 5 stars

Excellent service

Excellent service! As always! Fast and reliable with great knowledge. 5*

October 27, 2025
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Reply from Brook Suspension

Thanks Gavin, your review (and your custom) is much appreciated!

Rated 5 out of 5 stars

Nitron R3 tiger explorer

Top guys Marc/David they provide really great customer service, I was ordering shock absorber nitron R3 for my triumph explorer Gen 1, unfortunately I have to wait longer than estimated time because Nitron company have some issue , but after receiving my parts by the brook suspension they straight away fitted to my bike,and give me smile on my face
Once again guys thank you,and definitely I can recommend brook suspension they know how to take care of customers

October 18, 2025
Unprompted review
Brook Suspension logo

Reply from Brook Suspension

Thank you for your review, Dawid. Although we had some issues, we're happy to hear that all is well and you're a happy customer. We appreciate your order!

Rated 5 out of 5 stars

Unbeatable price and quick delivery

I am very impressed with this Motorcycle shop. They had the best price on google search for my Brembo RCS17 Master cylinder. Very quick delivery and all round first class customer service, keeping me updated as to delivery time. Awesome!

October 16, 2025
Unprompted review
Brook Suspension logo

Reply from Brook Suspension

Thanks George - we appreciate your custom and your nice review!

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