Brown & Brooke Reviews 

23
•
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

A very excellent costumer service from their team. Emily was so professional on her follow up with me! They are miles ahead others!

Rated 5 out of 5 stars

We had a short lease flat to sell for an elderly relative who had moved into a care home. The sale proved to be extremely challenging but throughout the process Tony and the team at Brown and Brooke w... See more

Rated 5 out of 5 stars

We required a short term let whilst our property was being refurbished. Having approached Brown & Brooke a local agent in blackheath they found the perfect property for us. The onboarding process... See more

Company replied

Rated 5 out of 5 stars

Both Tony and Cameron are excellent agents. I’ve rented my property with B&B for many years, receiving a professional and reliable service. They are always on hand to support my tenants and promptly r... See more

Company replied

Company details

  1. Real Estate Agents

Written by the company

Brown & Brooke are an independent Estate Agents selling and letting properties in Blackheath, Greenwich, Charlton, Woolwich, Deptford and surrounding areas of London, UK. We are honoured by the continued trust that vendors and landlords place in us to advise and assist them with their various property needs. We often pick up new clients who want to support a local small business, over a large chain, which we appreciate enormously. We pride ourselves on our service levels and we endeavour to give all our clients and customers the individual attention they deserve and to ensure that they are listened to and that their needs are met. Please get in touch if you think we can be of service, or if you simply want a bit of advice – we are always happy to help.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

23 reviews

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4.7

All reviews

(23)

2 reviews in the last 12 months

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Rated 5 out of 5 stars

As an overseas landlord I needed a…

As an overseas landlord I needed a completely trustworthy agent to find tenants and also manage the property. Tony was completely reliable, honest, and hard working. I used Brown & Brooke for quite a few years, he was always responsive and I found the service to be impeccable. He has an excellent network of tradesmen who are honest and do good work so he was able to deal with any repairs needed promptly and to everyone's satisfaction. We have now sold our property and Tony helped with that as well. The transaction went smoothly, helped along with his down to earth humour and good nature. I highly recommend Brown & Brooke whether you are renting, selling or needing property management.

April 10, 2022
Unprompted review
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Reply from Brown & Brooke

Oh wow, thank you so much for your kind words. Seeing it in black and white really does help to lift the spirits and make the effort seems all the more worthwhile.

I look forward to your visit to London!

Rated 5 out of 5 stars

I used brown and Brooke to find a…

I used brown and Brooke to find a tenant for my property and have been impressed at all levels of the staff communication , they have dealt with any tenant issues quickly , and professionally , I feel like my property is in good hands.

August 24, 2022
Unprompted review
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Reply from Brown & Brooke

Thank you Jason, not only for the great review but for trusting us with your property.

Rated 5 out of 5 stars

We required a short term let whilst our…

We required a short term let whilst our property was being refurbished. Having approached Brown & Brooke a local agent in blackheath they found the perfect property for us. The onboarding process was quick and easy including credit and affordability checks . Amazingly we were able to move in a couple of weeks after viewing.
Both the owner Tony and our agent Cameron were very helpful and were only to happy to resolve issues as they arose.
We have now moved out with our deposit returned in full.
Overall it has been a great experience my first time renting.
Special thank you to Brown & Brooke for making the process painless.
All the best

August 15, 2022
Unprompted review
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Reply from Brown & Brooke

Dalt & Ralu,

Thank you so much for your kind words. It has been a pleasure to help you and your family out and we hope to get the chance to do so again in the future.

Good luck in your new home.

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