Brown and Ginger Reviews 167

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, often highlighting their uniqueness and value. The delivery service is frequently described as prompt and efficient, with many reviewers impressed by the careful and secure packaging that ensures items arrive in perfect condition. The customer service and staff are also highly commended for their helpfulness, responsiveness, and personalized approach, making the overall shopping experience pleasant and seamless. People are particularly happy with the wide selection of items available, finding them to be both beautiful and eye-catching additions to their homes. Many consumers appreciate the excellent communication and the swift resolution of any issues, noting that the company goes above and beyond to assist them.

What people talk about most

Product

Reviewers highlight positive aspects of product quality and uniqueness. Customers consistently praise the... See more

Quality

Customers had positive experiences with quality, consistently praising the high standard of items. Many... See more

Delivery service

Customers consistently note positive experiences with delivery service. Reviewers frequently praise the quick... See more

Customer service

Consumers consistently report positive experiences with customer service. Many describe the service as... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the staff for being friendly,... See more

Based on these reviews

Rated 5 out of 5 stars

These round mirrors are fantastic. Looking at the design ideas of the mirrors was brilliant . Initially my wife only purchased one mirror, but it didn’t give us the effect we wanted, so I looked at B... See more

Rated 5 out of 5 stars

Excellent communication lovely lady, I bought the green drawers. They look gorgeous in my sons bedroom they quality is amazing. My other half was happy that they were already built up. Easy quick... See more

Rated 5 out of 5 stars

What can I say but WOW, Im always apprehensive purchasing on new sites, But I am absolutely blown away by the Beautiful detail and quality with my purchase, I had ordered the Map Serving Trays an... See more

Rated 5 out of 5 stars

Excellent service, lovely high quality products, especially love the Christmas baubles. Any issues with your order just email them and they will fully sort it for you ASAP. Good old fashion serv... See more


Company details

  1. Home Goods Store
  2. Candle Store
  3. Furniture Store
  4. Gift Shop
  5. Lamp Shade Supplier
  6. Lighting Store

Written by the company

If you're looking for dopamine inducing home accessories, furniture, lighting, mirrors and textiles that you won't find on the high street, you've come to the right place! Bring joyful colour and style into your home, with friendly customer service and speedy dispatch on all in stock items. Brown and Ginger is a female-owned, independent small business based in rural Shrewsbury, Shropshire.


Contact info

4.9

Excellent

TrustScore 5 out of 5

167 reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

I love this company!

I love this company!! Great quality quirky items, I get loads of positive comments about. Items are dispatched quickly and are well packaged. Customer service is excellent. I'm looking at ordering a third time. Thanks so much!!!

March 6, 2026
Unprompted review
Brown and Ginger logo

Reply from Brown and Ginger

Thank you so much for taking the time to leave a review, it's hugely appreciated!

I'm over the moon you're happy with your items and that your visitors love them too!

Many thanks again, you're a gem 💝

Josephine

Rated 5 out of 5 stars

Quality and customer service unmatched

It’s been 4 days since receiving my first order and I have already placed my second order! The items are amazing quality and I am so happy with them. Delivery was quick and the items were very well packaged. I also emailed with a query and the customer service from Josephine was outstanding. She was so friendly and kind which you rarely see from companies these days. This will most definitely be my go to site for home items and I will be recommending to anyone I can. I can’t wait to receive my next order!

February 25, 2026
Unprompted review
Brown and Ginger logo

Reply from Brown and Ginger

Hi Melissa,

Thank you so much for your wonderful review and for supporting this little business 💖

It was lovely getting to chat to you over email and it made my day seeing you order for a second time with me!

Kindest regards,
Josephine

Rated 5 out of 5 stars

Very pleased with my order

Very pleased with my order . Thanks

February 9, 2026
Unprompted review
Brown and Ginger logo

Reply from Brown and Ginger

Absolutely delighted to hear it! Thank you for taking the time to leave a review and for shopping with this little business!

Best wishes,
Josephine

Rated 5 out of 5 stars

If I could rate them higher than 5, I absolutely would!

I am absolutely 𝘵𝘩𝘳𝘪𝘭𝘭𝘦𝘥 with my purchase from Brown & Ginger. From the moment I discovered their site to the second I unwrapped my gorgeous new David ice cream sculpture, the whole experience was a joy.

The piece itself is even better in real life — quirky, unexpected, and utterly charming. It has that perfect 𝘰𝘣𝘫𝘦𝘵 𝘵𝘳𝘰𝘶𝘷𝘦́ feel: playful, clever, and somehow both classic and contemporary at the same time. It’s one of those objects that instantly sparks conversation and makes you smile every time you walk past it.

What really made the experience special, though, was the personal touch. The owner emailed me directly, which felt incredibly thoughtful and genuine — something you just don’t get from big retailers. You can really feel the care and passion that goes into every part of this small business.

Delivery was quick, packaging was spot on, and everything felt considered and personal from start to finish. Brown & Ginger clearly have an amazing eye for unusual, distinctive pieces that you won’t find everywhere.

If I could rate them higher than 5 I absolutely would. A brilliant small business doing something truly special — I’ll definitely be back for more.

February 5, 2026
Unprompted review
Rated 5 out of 5 stars

I would like to thank the founder…

I would like to thank the founder Josephine for such a personal and smooth sailing service. I ordered the most magnificent giraffe lamp and a few days later was asked to pick a delivery day which I did. My purchase was delivered on such a rainy and windy day and was packaged exceptionally. I cannot rate this company enough, I will definitely be a life long customer.

January 27, 2026
Unprompted review
Rated 5 out of 5 stars

Great Customer Service and Beautiful Lamp

Just purchased large giraffe floor lamp. Customer service was great with delivery arranged promptly and item delivered within the timescale advertised. Lamp is gorgeous, great quality and looks perfect in his new home.

January 21, 2026
Unprompted review
Rated 5 out of 5 stars

Really pleased with B&G

Five days before Christmas I saw a perfect gift for my Beatle loving son on the Brown & Ginger site. Two days before Christmas I was holding the Abbey Road storage box. Really pleased with the box and the service from B&G at this busy time of year. Thank you.

December 23, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service from Brown and Ginger

Excellent communication lovely lady, I bought the green drawers. They look gorgeous in my sons bedroom they quality is amazing.
My other half was happy that they were already built up. Easy quick delivery. Perfect thank you!
Will definitely shop with you again soon
Kate xx

December 22, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service from the word go

Excellent service from the word go . The item I ordered had a little chip on it, but as soon as I emailed them Josephine got back to me right away and a replacement was sent out straight away. Can’t recommend the company and their after care support enough ! Especially Josephine ‘s help, I would definitely recommend this company to anyone, and I intend to buy more products from them
Jay

December 2, 2025
Unprompted review
Rated 5 out of 5 stars

These round mirrors are fantastic

These round mirrors are fantastic. Looking at the design ideas of the mirrors was brilliant . Initially my wife only purchased one mirror, but it didn’t give us the effect we wanted, so I looked at B+G and we purchased 3 more varying sizes of mirrors, perfect.
We are also so glad to be supporting local businesses and amazed at the next day delivery.

November 26, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, lovely high quality products, especially love the Christmas baubles.

Any issues with your order just email them and they will fully sort it for you ASAP. Good old fashion service - wish there were more businesses out there like this one.

Will defo be shopping for more of their gorgeous home products 😍

November 25, 2025
Unprompted review
Rated 5 out of 5 stars

Very happy !!

Love love love Brown and ginger I’ve bought a few things and I haven’t finished buying , customer service is excellent as well ! all In all a fabulous store with gorgeous goodies to bring your home to life !! So happy with everything I’ve bought so far and expensive looking with out the cost !

November 22, 2025
Unprompted review
Rated 5 out of 5 stars

Spoilt for choice, quality and service

My experience at Brown & Ginger, and particularly with Josephine was fantastic. Her customer service went above and beyond. The selection is vast and beautifully curated, and a must-go-to if you are looking for unique, high-quality items. Highly recommended.

November 21, 2025
Unprompted review
Rated 5 out of 5 stars

This little company does not disappoint

Yesterday I ordered a potted bamboo plant and also 2 antique style baroque photo frames. I received them all today and am very impressed with the quick turnaround, the quality of all the items and the excellent packaging. I am now deliberating between ordering a faux eucalyptus plant in ceramic pot or a large potted eucalyptus bush…

October 29, 2025
Unprompted review
Rated 5 out of 5 stars

What can I say but WOW

What can I say but WOW, Im always apprehensive purchasing on new sites,
But I am absolutely blown away by the Beautiful detail and quality with my purchase,
I had ordered the Map Serving Trays and what a Beautiful addition they have made to my home,
Also the packing to make sure it arrives safely absolutely amazing,
I would highly recommend and will be recommending to my family and friends.

October 28, 2025
Unprompted review
Rated 5 out of 5 stars

I can't recommend this site highly…

I can't recommend this site highly enough I've purchased multiple things over the years have always been overjoyed with the quality of my purchases. If your looking for something a bit different and something that's definitely eye-catching which I guarantee other people can not help but comment on there is no better place. I find the prices to be very reasonable, delivery prompt and so well packaged it is impossible for any damage to be done. My recent purchases have brought me a great deal of joy and makes me smile just looking at them. The owner's of the site are both professional and courteous and a pleasure to deal with

September 18, 2025
Unprompted review
Brown and Ginger logo

Reply from Brown and Ginger

Thank you so much for your kind words and continued support, Gillian!

It truly means the world to me to hear that you’ve been so happy with your purchases over the years. I take great pride in offering unique, eye-catching pieces and it’s wonderful to know they’ve brought you so much joy (and compliments!).

I'm also thrilled I hit the mark with the packaging and delivery too!

Thanks again for taking the time to share your experience and for your repeat custom, I look forward to delighting you again in the future!

Josephine 😀

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