Awful service possibly counterfeit items sent from unknown locations documents not provided parcels stuck no refund no response it’s a nightmare.Do not buy from this site.
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Helpful seeing pictures of item on model at different angles and knowing what size model is wearing. Wish there was a better exchange process and more notification on when an item goes on sale or is... See more
Company replied
I’ve been waiting three weeks now to receive DHL shipping labels for a returns. I’ve emailed customer services numerous times, nobody returns your email, I’ve now phoned Brown’s three times and am sti... See more
Company replied
ordered 2 bags one came in a wrong size (ordered small and received mini), the other ordered damaged. Browns first denied they made a mistake and refused to take resposibility. After I sent over indis... See more
Company replied
Company details
Written by the company
Shop the latest designer fashion for men and women.
Contact info
2.1
Poor
305 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Great shopping experience
I was shopping for really good quality and cute gym wear for my twin sister and Browns had such cool stuff: swaty betty, adidas by stella mcartney etc.
It all came super fast to Lisbon and beautifully packaged. They even sent out a lovely soft black branded dustbag.
March 14, 2023
Unprompted review
Reply from Browns Fashion
Dear Patricia,
Thank you so much for your feedback! We’re delighted to hear about your positive experience and hope to see you again soon.
The Browns Fashion Team
I have been searching for this perfume…
I have been searching for this perfume for about 3 years with no joy and there it was on your site at the same price as I last bought it.It arrived quickly and I am delighted to have my "old friend"back.Only one criticism- too much packaging, but this seems to be normal with most companies
March 10, 2023
Unprompted review
Reply from Browns Fashion
Dear Linda,
Thank you so much for your feedback! We’re delighted to hear about your positive experience and hope to see you again soon.
The Browns Fashion Team
Nice package & fast delivery
March 23, 2023
Unprompted review
Reply from Browns Fashion
Dear Dokyun,
Thank you so much for your feedback! We’re delighted to hear about your positive experience and hope to see you again soon.
The Browns Fashion Team
Excellent experience with Browns
Was shopping for a specific necklace and Browns had the best price. Ordered it Thurs 11pm, it was shipped 9 hours later and arrived Mon 4pm - they got it from Great Britain to Los Angeles faster than items I've ordered from Northern CA. Beautifully packaged, as described, excellent email communication throughout - they're great, and I look forward to ordering from them again.
March 9, 2023
Unprompted review
Reply from Browns Fashion
Dear MMW,
Thank you so much for your feedback! We’re delighted to hear about your positive experience and hope to see you again soon.
The Browns Fashion Team
I love my new shoes
When I first saw the shoes I purchased online, I wanted immediately. I saw on the Brown's website and I got a coupon as well. The customer service was quick and topnotch. As was the delivery of the shoes themselves, which I can't wait to wear. I make a few luxury purchases every year and will definitely be shopping on your site again.
March 1, 2023
Unprompted review
Reply from Browns Fashion
Dear Cynthia,
Thank you so much for your feedback! We’re delighted to hear about your positive experience and hope to see you again soon.
The Browns Fashion Team
response time to my order was short 👍
response time to my order was short 👍
My order arrived as I expected.👍
unfortunately my country charges a lot of tax for online purchases over 150€. so I can only buy a limited number of items.😏
March 22, 2023
Unprompted review
Reply from Browns Fashion
Dear Emrullah,
Thank you so much for your feedback! We’re delighted to hear about your positive experience and hope to see you again soon.
The Browns Fashion Team
Very helpful staff in a beautiful store
February 14, 2023
Unprompted review
Reply from Browns Fashion
Dear Jackie,
Thank you so much for your feedback! We’re delighted to hear about your positive experience and hope to see you again soon.
The Browns Fashion Team
So fast the shipping and the return…
So fast the shipping and the return booking
March 20, 2023
Unprompted review
Reply from Browns Fashion
Dear Daniela,
Thank you so much for your feedback! We’re delighted to hear about your positive experience and hope to see you again soon.
The Browns Fashion Team
Excellent experience from ordering on…
Excellent experience from ordering on line to delivery of my goods. Will definitely shop again.
February 22, 2023
Unprompted review
Reply from Browns Fashion
Dear Paula,
Thank you so much for your feedback! We’re delighted to hear about your positive experience and hope to see you again soon.
The Browns Fashion Team
I love shopping at browns💛
I love shopping at browns💛
The best brands & service!
February 13, 2023
Unprompted review
Reply from Browns Fashion
Dear Cordelia,
Thank you so much for your feedback! We’re delighted to hear about your positive experience and hope to see you again soon.
The Browns Fashion Team
Reply from Browns Fashion
Dear Mario,
Thank you so much for your feedback! We’re delighted to hear about your positive experience and hope to see you again soon.
The Browns Fashion Team
Nice attention to detail
My earrings arrived packaged nicely and in a reasonable amount of time considering I’m in the US. I will definitely buy from this company again.
November 21, 2022
Unprompted review
Reply from Browns Fashion
Dear Karen,
Thank you so much for your feedback! We’re delighted to hear about your positive experience and hope to see you again soon.
The Browns Fashion Team
Everything was great
February 28, 2023
Unprompted review
Reply from Browns Fashion
Dear Elena,
Thank you so much for your feedback! We’re delighted to hear about your positive experience and hope to see you again soon.
The Browns Fashion Team
Browns will not deliver your goods but still keep your money
We ordered multiple items in December for a holiday.
Browns recalled this parcel from Knowsley DHL before it could be delivered to us (for reasons they have still not disclosed).
It seems they may have lost the parcel on the way back to Browns and are now refusing to give us a refund of nearly £1000.
They have sent us nearly 10 emails saying the same thing:
"we are investigating what happened". To which we keep responding that Brown's internal investigation into how they lost a parcel, they themselves recalled, before it was even delivered to us has zero bearing on why we are still waiting for a refund.
Over 2 months have passed. over a dozen emails exchanged, 2 promises of a manager phone call that haven't happened and they still have nearly £1000 of our money.
What company holds on to their customers money whilst they look for a lost parcel that they lost themselves?
Avoid this business at all costs as not only will they hold your money (which I am pretty sure is illegal) they will start to ignore your emails and make your only means of communication through bad reviews on Trustpilot.
We expect our refund by 3rd March or we will take legal action.
February 28, 2023
Unprompted review
Reply from Browns Fashion
Hello Nick,
We're so disappointed to hear that your shopping experience with BROWNS hasn't met our high standards. We really appreciate you taking the time to share your feedback and we'll be using your comments to improve our service.
If you have additional feedback or need help with an unresolved issue, please send an email with the subject “Trustpilot Review: Order ____” to customercare@brownsfashion.com
The Browns Fashion Team
Very easy to order with
Very easy to order with, easy returns. Responsive customer service.
February 18, 2023
Unprompted review
Reply from Browns Fashion
Dear Ss,
Thank you so much for your feedback! We’re delighted to hear about your positive experience and hope to see you again soon.
The Browns Fashion Team
Real Care for customers
The customer care team really appreciate my choice to buy something from Browns and when a problem arise they truly want to help me to solve it. You don't feel like a wallet. It's very important to me to feel that.
November 10, 2022
Unprompted review
Reply from Browns Fashion
Dear Katerina,
Thank you so much for your feedback! We’re delighted to hear about your positive experience and hope to see you again soon.
The Browns Fashion Team
Fast delivery !
Fast delivery !! Very good sales !! Excellent customer service
January 5, 2023
Unprompted review
Reply from Browns Fashion
Dear Maria,
Thank you so much for your feedback! We’re delighted to hear about your positive experience and hope to see you again soon.
The Browns Fashion Team
Worth the search
I scoured the internet and found exactly what I wanted on three different sites in three different countries. Yours was the cheapest but it was also furthest away. I took a gamble and it paid off. A seamless process from placing the order to it's arrival. I will definitely shop with you again.
November 24, 2022
Unprompted review
Reply from Browns Fashion
Dear Kim,
Thank you so much for your feedback! We’re delighted to hear about your positive experience and hope to see you again soon.
The Browns Fashion Team
I absolutely love my items
I absolutely love their selection. The shipment is so fast and so perfect packaged. My items were absolutely stunning!
February 23, 2023
Unprompted review
Reply from Browns Fashion
Dear Monserrat,
Thank you so much for your feedback! We’re delighted to hear about your positive experience and hope to see you again soon.
The Browns Fashion Team
Selling goods are great and ship is so…
Selling goods are great and shipping is so fast!
February 23, 2023
Unprompted review
Reply from Browns Fashion
Dear Na rae Yun,
Thank you so much for your feedback! We’re delighted to hear about your positive experience and hope to see you again soon.
The Browns Fashion Team
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