Awful service possibly counterfeit items sent from unknown locations documents not provided parcels stuck no refund no response it’s a nightmare.Do not buy from this site.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Helpful seeing pictures of item on model at different angles and knowing what size model is wearing. Wish there was a better exchange process and more notification on when an item goes on sale or is... See more
Company replied
I’ve been waiting three weeks now to receive DHL shipping labels for a returns. I’ve emailed customer services numerous times, nobody returns your email, I’ve now phoned Brown’s three times and am sti... See more
Company replied
ordered 2 bags one came in a wrong size (ordered small and received mini), the other ordered damaged. Browns first denied they made a mistake and refused to take resposibility. After I sent over indis... See more
Company replied
Company details
Written by the company
Shop the latest designer fashion for men and women.
Contact info
2.1
Poor
305 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Smooth shopping experience
Smooth shopping experience. Easy return. CS is always helpful.
January 12, 2023
Unprompted review
Reply from Browns Fashion
Dear Eric,
Thank you so much for your feedback! We’re delighted to hear about your positive experience and hope to see you again soon.
The Browns Fashion Team
Great discounts
Great discounts, great customer service, fast shipping
February 22, 2023
Unprompted review
Reply from Browns Fashion
Dear Anne,
Thank you so much for your feedback! We’re delighted to hear about your positive experience and hope to see you again soon.
The Browns Fashion Team
I am pleased with browns free shipping…
I am pleased with browns free shipping service , fast and prompt customer support . It would be great if browns can offer discount code every now and then like most online vendors.
December 25, 2022
Unprompted review
Reply from Browns Fashion
Thank you so much for your feedback! We’re delighted to hear about your positive experience and hope to see you again soon.
The Browns Fashion Team
Fast shipping.
February 22, 2023
Unprompted review
Reply from Browns Fashion
Dear Katrina,
Thank you so much for your feedback! We’re delighted to hear about your positive experience and hope to see you again soon.
The Browns Fashion Team
Fast delivery and do more offers
Fast delivery! And hope to do more offers for all regular items such as 15% or 20%off discounts etc.^^
February 22, 2023
Unprompted review
Reply from Browns Fashion
,
Thank you so much for your feedback! We’re delighted to hear about your positive experience and hope to see you again soon.
The Browns Fashion Team
Amazing range and prices
Amazing range and prices, fast hassle free delivery and free returns!
Love Browns, my go to for designer fashion.
January 31, 2023
Unprompted review
Reply from Browns Fashion
Dear Daniel,
Thank you so much for your feedback! We’re delighted to hear about your positive experience and hope to see you again soon.
The Browns Fashion Team
The best store where you can shop with…
The best store where you can shop with peace of mind.
February 22, 2023
Unprompted review
Reply from Browns Fashion
Dear Yu,
Thank you so much for your feedback! We’re delighted to hear about your positive experience and hope to see you again soon.
The Browns Fashion Team
Compared to other places
Compared to other places, the price is good and the delivery is fast. And I like the variety of products.
November 29, 2022
Unprompted review
Reply from Browns Fashion
Dear Chris,
Thank you so much for your feedback! We’re delighted to hear about your positive experience and hope to see you again soon.
The Browns Fashion Team
Great experience
I’ve ordered with them few times and never get disappointed. Very fast shipping and goods in pristine conditions.
Once I had to return one item which was too big and their customer service was top notch in helping me to do so.
Definitely recommend Browns
February 22, 2023
Unprompted review
Reply from Browns Fashion
Dear Elena
Thank you so much for your feedback! We’re delighted to hear about your positive experience and hope to see you again soon.
The Browns Fashion Team
First stop has to be Browns Fashion online
Browns Fashion is my go-to destination for online fashion. Beyond the outstanding and beautifully curated range, the customer service is by far the best!
October 22, 2022
Unprompted review
Reply from Browns Fashion
Dear Patricia,
Thank you so much for your feedback! We’re delighted to hear about your positive experience and hope to see you again soon.
The Browns Fashion Team
Incredible selection
Incredible clothing, shoe, jewelry and bag edit. Brown’s is the place.
February 22, 2023
Unprompted review
Reply from Browns Fashion
Dear Cynthia
Thank you so much for your feedback! We’re delighted to hear about your positive experience and hope to see you again soon.
The Browns Fashion Team
I find the European designer brands I…
I find the European designer brands I like. But lower the shipping costs and give extra discounts on discounted items on some special occasions and dates.
January 19, 2023
Unprompted review
Reply from Browns Fashion
Dear Baron,
Thank you so much for your feedback! We’re delighted to hear about your positive experience and hope to see you again soon.
The Browns Fashion Team
Best fashion retailer ever
Best fashion retailer ever, I ordered many times, always satisfied.
January 19, 2023
Unprompted review
Reply from Browns Fashion
Dear Zaki,
Thank you so much for your feedback! We’re delighted to hear about your positive experience and hope to see you again soon.
The Browns Fashion Team
Excellent shopping experience
Excellent shopping experience all round, would highly recommend!
December 23, 2022
Unprompted review
Reply from Browns Fashion
Dear Sinead,
Thank you so much for your feedback! We’re delighted to hear about your positive experience and hope to see you again soon.
The Browns Fashion Team
Perfect
The entire process was absolutely seamless. Nothing to point out, except that Browns has an excellent service with high quality products
December 22, 2022
Unprompted review
Reply from Browns Fashion
Dear Celeste,
Thank you so much for your feedback! We’re delighted to hear about your positive experience and hope to see you again soon.
The Browns Fashion Team
I’m extremely happy with every purchase…
I’m extremely happy with every purchase i had made on BROWNS, fastest shipping, fastest check out, just way too easier to shop. Thank you guys. Ever since a made my first purchase at Browns , i recommend it to all my friends and some family members and they also happy too with their shopping experience at Browns.
November 20, 2022
Unprompted review
Reply from Browns Fashion
Dear Mardelin,
Thank you so much for your feedback! We’re delighted to hear about your positive experience and hope to see you again soon.
The Browns Fashion Team
The best bar none
The whole experience from start to finish was a pleasant and enjoyable journey. Items arrived well packaged and I really don't have any faults whatsoever. I definitely recommend, specially the unbeatable sale prices on luxury goods 👌
November 22, 2022
Unprompted review
Reply from Browns Fashion
Thank you so much for your feedback! We’re delighted to hear about your positive experience and hope to see you again soon.
The Browns Fashion Team
Browns is excellent
This clothing company is excellent! I'm extremely happy with my purchases and their delivery and returns are hassle-free. Highly recommend!
January 22, 2023
Unprompted review
Reply from Browns Fashion
Dear Dimitry,
Thank you so much for your feedback! We’re delighted to hear about your positive experience and hope to see you again soon.
The Browns Fashion Team
A true luxury experience
A true luxury experience from start to finish. Love this place.
January 2, 2023
Unprompted review
Reply from Browns Fashion
Dear Thisath,
Thank you so much for your feedback! We’re delighted to hear about your positive experience and hope to see you again soon.
The Browns Fashion Team
Really like this company
Really like this company, very easy to deal with and honest . Great selection of designers. I’m hooked
February 22, 2023
Unprompted review
Reply from Browns Fashion
Dear Maxine,
Thank you so much for your feedback! We’re delighted to hear about your positive experience and hope to see you again soon.
The Browns Fashion Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.