I had a great experience with Browny Logistics Company. They arrived right on time to collect, their staff are neat, professional, and very polite, unlike other companies I have used previously. I ju... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Amazing service and quick delivery. This was last minute booking and wasn’t sure shipping was going to arrive before Christmas due to peak season. Goods collected on 31/10 and arrived in Kumasi 17/... See more
Company replied
I’ve had a great experience working with this logistics company, and I’m currently in my second year doing business with them. They are very reliable and affordable, which is crucial for my busine... See more
Company replied
BrownyLogistics is one of the best I have used and I have been using them for more than five years without issues. One of their best features is scheduled pickups with great communication skills and t... See more
Company replied
Company details
- Freight Forwarding Service
- Container Service
- Courier and Delivery Service
- Logistics Service
- Moving and Storage Service
- Shipping Service
Written by the company
Browny Logistics is a family run business based in the South of United Kingdom (UK) providing door to door shipping services from the UK to Ghana. We also provide services to individuals living in Ghana wishing to purchase items here in the UK to be delivered to them in Ghana. We can provide details on request. At Browny Logistics, we strive to ensure that each package collected is treated with utmost care and love right from the pick up location to your delivery location. Our joy is complete when customer expectation is met and exceeded.
Contact info
Unit 4 Regents Court , SP10 5NX, Andover, United Kingdom
- 07412687214
- brownylogistics@gmail.com
- brownylogistics.co.uk
4.7
Excellent
890 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
They are rude 😒 especially the wife
June 7, 2025
Unprompted review
Browny Logistics is my top choice
Browny Logistics is my top choice! Their customer service is exceptional, and they keep customers informed every step of the way. I highly recommend them for their reliability and professionalism."
May 24, 2025
Reply from BrownyLogistics
Thanks for the review Ewurabena, we appreciate your business 😍
My experience with Brown logistic is exceptional
My experience with Brown logistic is exceptional. I will say they are the best out there. They make sure the items are handled with care, they are very approachable and very considerate. I have used this company many times, and I can bodly say I have never had any bad experience with them?Brown logistics, keep the good work.
May 23, 2025
Unprompted review
Reply from BrownyLogistics
Awesome! Thanks for the review Naa, we are glad to be consistently meeting expectations with each experience. Here’s to many more trips to yours 😍
Poor communication
Poor communication. Delay in delivery of items. Unsatisfactory experience with their service.
May 25, 2025
Reply from BrownyLogistics
Thanks for the review Freda, apologies you felt the service fell short of your expectations due to the delivery outside of your ETA. Sometimes delays occur which are outside of our immediate control. We are glad your items have been delivered and hope to do better in meeting your ETA in future.
Goods were delivered on the said date…
Goods were delivered on the said date and everything was intact
May 25, 2025
Unprompted review
Reply from BrownyLogistics
Awesome! Thanks for the great review Grace. We are glad to have met your expectations and look forward to our next trip to yours 😍
Great service
May 25, 2025
Unprompted review
Reply from BrownyLogistics
Amazing! Thanks for the review auntie. We look forward to seeing you again soon 😍
Reply from BrownyLogistics
Fantastic! Thanks for the review Ivan 😍
Browny Logistics remains reliable…
Browny Logistics remains reliable throughout the years. Yet another successful delivery received. They're always respectful and friendly as usual.
May 23, 2025
Unprompted review
Reply from BrownyLogistics
Amazing! Thank you Priscilla, it is always a pleasure serving you 😍
"I had an amazing experience with this…
"I had an amazing experience with this company! Their customer service was top-notch, my things arrived on time and intact and ready for Easter. I recommend Brownt Logistics for your shipment. Thank you for your time and hard work.
April 13, 2025
Unprompted review
Reply from BrownyLogistics
Thank you for the review Benjamin. We are pleased you had an amazing experience 😍
They are the best when it comes to…
They are the best when it comes to shipping I have been using them for the past 5 years now and have never regretted at all.
THIS IS A VERY GOOD SHIPPING COMPANY You can Trust.
April 13, 2025
Unprompted review
Reply from BrownyLogistics
Thank you for the review Cornelius, you came and never left 😍 We appreciate the consistency and loyalty. Here’s to many more.
Browny logistics is always on time to…
Browny logistics is always on time to deliver.all items come intact and well packed.
April 14, 2025
Unprompted review
Reply from BrownyLogistics
Thank you for the amazing review Rayan. We appreciate your business and the consistency 😍
Browny Logistics for life!!!
Browny Logistics for life!!!
Thank you for your kind heart and excellent service.
I received all my products successfully and in good shape
April 13, 2025
Unprompted review
Reply from BrownyLogistics
Awesome! It is always rewarding knowing that we are meeting expectations. Thank you Naa 😍
My goods arrived on time for the Easter…
My goods arrived on time for the Easter as they promised.
My people are very happy and i will recommend them, because they are very patient with customers and ready to answer any questions without being angry.
Thank you very much guys.
It was nice doing business with you.
See you soon
Miriam
April 13, 2025
Unprompted review
Reply from BrownyLogistics
Fantastic! Thank you Miriam, we are pleased we made it in time for Easter. We look forward to seeing you again soon 😍
My box was picked up on 05/02/2025 &…
My boxes were picked up on 05/02/2025 & today is 10/04/2025 i still don’t have my boxes !!!
9 weeks & counting whiles they promised delivery within 6 weeks
Poor customer service & communication!!!
No system to track your boxes like JOBYCO does !!
Never using browny logistics again !!
DEAR BROWNY LOGISTICS,
No sane individual who doesn’t have any business transaction with you will just wake up , waste time & data to come here & type to a review. Of what use will it be to me , to gain what ???
You might not have a business with me but i believe you have a business with goodscashbackUK , whose CEO is IAN.
Check your records & i believe the recipient of the 4 boxes name has been changed to EUNICE !!!
You don’t have a business with me because i didn’t use the goodscashbackUK??
Obviously , because i am not in the UK i can’t have a business with you but my third party goodscashbackUK shares every detail i need to know with me cuz he receives my packages & boxes them for me & he doesn’t have a shipping line so browny logistics was contacted cuz it was close to him !!!
You were quick to know it was me & you sent my review to goodscashbackUK right ??
he asked for a tracking & he was never given, why give him the tracking after my review here please & from your tracking you picked my boxes on 05/02/2025 & it left UK after 4 weeks that’s 10/03/2025 …. why that long please ??? why wasn’t it communicated to goodscashback??
i wish trustpilot gives the opportunity to add screenshots & voicenotes so i can add all evidences i have !!!
if because of my review my boxes & packages will be mishandled & delayed cuz from the tracking you shared few hours ago boxes arrived at the port on 04/04/2025.
i will come back here again to give my review anytime i receive my boxes !!!
i won’t let customers call me a thief due to delay from your end cuz i have been doing this buying & selling business for sometime & this is the very first time using BROWNY LOGISTICS & i will NEVER RECOMMEND to anyone !!!
Remember little drops of water makes,………….
GoodscashbackUK might not be big today but in few years times it will by GOD’s grace , so kindly treat all clients the same say cuz you might NEVER KNOW !!!
THANKS !!!
April 10, 2025
Unprompted review
Reply from BrownyLogistics
Thank you for taking the time to write a review Eunice, I am afraid we do not have any business transaction with you and have no records of having any dealings with yourself or having requested any information from us. If you have transacted with Browny Logistics through a third party, I will advise that you direct your frustrations to them and to get all the necessary information you require from them. Browny Logistics has excellent customer service and has always responded to any queries regarding request for information. It is quite odd you have taken the time to write a review that is not factual or does not represent the service we have indeed provided. It is also interesting you choose to reference another provider who you believe is better at giving updates; our tracking system is online. One thing we always advise individuals is that you should use a service that best meets your needs; perhaps this is something you can reflect on for your future needs. I am afraid we are unable to comment any further on this review as stated above, we have no business transaction with you and cannot in all sincerity give you an appropriate response.
It took too long to receive the items
I didn't like the longer period the whole process took.
April 4, 2025
Reply from BrownyLogistics
Thank you for the review Grace, apologies for the 2 week delay you experienced with your package. The reason being that your package was collected 2days after the shipment had left which meant there was a slight wait to join the next consignment. We hope that with your next shipment with Browny Logistics, you will have a much shorter wait period 😍
Reply from BrownyLogistics
Thank you for the review Mimi, we look forward to our next trip to yours 😍
Reply from BrownyLogistics
Amazing! Thank you Aziz 😍
Box took more than two months
Box took more than two months. Some of my tin fishes were leaking when it was delivered. Thank you.
March 1, 2025
Reply from BrownyLogistics
Thanks for the review Lina and apologies for the delay in receiving your items. We do strive to deliver within our 4-6 week window given at the time of booking. Unfortunately on this occasion we had a delay from the shipping line which was outside our control. There was also a delay with clearing the container in Ghana due to customs processes; again outside our control. Your box was delivered as picked up from you, therefore any leakage may be due to your packing style. Hopefully next time you ship, you will enjoy the fast and effective service you have always had with Browny Logistics 😍
favourable in all weather
Pick up even in the rain , they work with you all the time
January 9, 2025
Reply from BrownyLogistics
Thanks for the review Bennie, it is always great to see you. We look forward to our trip to you next month 😍
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