BrownyLogistics Reviews 

890
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 41 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent service, noting timely deliveries and products arriving in perfect condition, often earlier than expected. Many people highlight the professionalism and politeness of the staff, who are also commended for their helpfulness and attention to detail. Reviewers frequently mention excellent communication throughout the process, keeping them well-informed at every stage of their shipment. The company is consistently described as reliable and efficient, with many customers expressing long-term satisfaction and trust in their services. Overall, people highly recommend their services for dependable and professional shipping needs.

What people talk about most

Delivery service

Consumers find delivery service to be positive, with many praising the promptness and care taken with their... See more

Service

People report positive experiences with service, often highlighting excellent service from start to finish,... See more

Product

Customers had positive experiences with product, consistently reporting that shipments arrived neatly, on... See more

Staff

Reviewers mention positive feedback about staff, highlighting their professionalism, helpfulness, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a great experience with Browny Logistics Company. They arrived right on time to collect, their staff are neat, professional, and very polite, unlike other companies I have used previously. I ju... See more

Company replied

Rated 5 out of 5 stars

Amazing service and quick delivery. This was last minute booking and wasn’t sure shipping was going to arrive before Christmas due to peak season. Goods collected on 31/10 and arrived in Kumasi 17/... See more

Company replied

Rated 5 out of 5 stars

I’ve had a great experience working with this logistics company, and I’m currently in my second year doing business with them. They are very reliable and affordable, which is crucial for my busine... See more

Company replied

Rated 5 out of 5 stars

BrownyLogistics is one of the best I have used and I have been using them for more than five years without issues. One of their best features is scheduled pickups with great communication skills and t... See more

Company replied


Company details

  1. Freight Forwarding Service
  2. Container Service
  3. Courier and Delivery Service
  4. Logistics Service
  5. Moving and Storage Service
  6. Shipping Service

Written by the company

Browny Logistics is a family run business based in the South of United Kingdom (UK) providing door to door shipping services from the UK to Ghana. We also provide services to individuals living in Ghana wishing to purchase items here in the UK to be delivered to them in Ghana. We can provide details on request. At Browny Logistics, we strive to ensure that each package collected is treated with utmost care and love right from the pick up location to your delivery location. Our joy is complete when customer expectation is met and exceeded.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

890 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(890)

60 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Package delivered safely
Impressed!😊

May 4, 2024
BrownyLogistics logo

Reply from BrownyLogistics

Fantastico! It is always great to know we are delivering an impressive service. Thank you Yvonne 😍

Rated 5 out of 5 stars

The box was delivered on time and…

The box was delivered on time and intact. I will definitely recommend you. Thank you

May 4, 2024
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Reply from BrownyLogistics

Thank you Reggie, it is always a pleasure serving you. Here’s to many more 😍

Rated 5 out of 5 stars

constant updates

I love the constant updates from the day my packages moved from UK till they get to GH.
Shipping with Browny Logistics is total peace of mind!

March 3, 2024
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Reply from BrownyLogistics

Amazing! Thank you Abigail 😍

Rated 5 out of 5 stars

Excellent services

Excellent services, highly recommended!!!!!

March 2, 2024
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Reply from BrownyLogistics

Wonderful! Thank you Prince, we look forward to serving you again soon 😍

Rated 5 out of 5 stars

Professional,efficient,timely

Professional,efficient,timely, reliable and trustworthy service is the hallmark of Browny Logistics. I have experienced this consistently over years. Excellence!

January 19, 2024
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Reply from BrownyLogistics

What a wow! Thank you Rachel, we are humbled and pleased that we are consistently meeting standards. Thank you so much for trusting us with your packages 😍

Rated 5 out of 5 stars

Browny logistics is the best option for any importer

What I love about browny logistics is the update on every stage of ur shipment. It's make me feel I'm part of the process and also make provisions for my items

January 8, 2024
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Reply from BrownyLogistics

Amazing! Thank you Adelaide, it is great to know being part of the process helps with forward planning. We look forward to your next order 😍

Rated 5 out of 5 stars

Dealt with Kate and her team and they…

Dealt with Kate and her team and they were amazing from picking my items to delivery. I was impressed how fast shipping was and I have to say they are amazing. Thank you ☺️

January 7, 2024
BrownyLogistics logo

Reply from BrownyLogistics

Amazing! Thank you for the feedback Rukaya, it is great to have you on board the Browny family. Here’s to many more trips to yours 😍

Rated 5 out of 5 stars

Professional and efficient team from start (picking up your items) to finish (delivering your items).

The team at Brownies take their jobs seriously and they are very efficient. There is a sense of collaboration and team spirit between the team in England and the team in Ghana. Step by step notifications for customers and a final, delivery email that closes the deal. Top class!!

January 7, 2024
BrownyLogistics logo

Reply from BrownyLogistics

Thank you so much for the review Nana. We are humbled that our dedication to what we do shines through each experience. We look forward to seeing you again soon. 😍

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