BrownyLogistics Reviews 

890
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 41 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent service, noting timely deliveries and products arriving in perfect condition, often earlier than expected. Many people highlight the professionalism and politeness of the staff, who are also commended for their helpfulness and attention to detail. Reviewers frequently mention excellent communication throughout the process, keeping them well-informed at every stage of their shipment. The company is consistently described as reliable and efficient, with many customers expressing long-term satisfaction and trust in their services. Overall, people highly recommend their services for dependable and professional shipping needs.

What people talk about most

Delivery service

Consumers find delivery service to be positive, with many praising the promptness and care taken with their... See more

Service

People report positive experiences with service, often highlighting excellent service from start to finish,... See more

Product

Customers had positive experiences with product, consistently reporting that shipments arrived neatly, on... See more

Staff

Reviewers mention positive feedback about staff, highlighting their professionalism, helpfulness, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a great experience with Browny Logistics Company. They arrived right on time to collect, their staff are neat, professional, and very polite, unlike other companies I have used previously. I ju... See more

Company replied

Rated 5 out of 5 stars

Amazing service and quick delivery. This was last minute booking and wasn’t sure shipping was going to arrive before Christmas due to peak season. Goods collected on 31/10 and arrived in Kumasi 17/... See more

Company replied

Rated 5 out of 5 stars

I’ve had a great experience working with this logistics company, and I’m currently in my second year doing business with them. They are very reliable and affordable, which is crucial for my busine... See more

Company replied

Rated 5 out of 5 stars

BrownyLogistics is one of the best I have used and I have been using them for more than five years without issues. One of their best features is scheduled pickups with great communication skills and t... See more

Company replied


Company details

  1. Freight Forwarding Service
  2. Container Service
  3. Courier and Delivery Service
  4. Logistics Service
  5. Moving and Storage Service
  6. Shipping Service

Written by the company

Browny Logistics is a family run business based in the South of United Kingdom (UK) providing door to door shipping services from the UK to Ghana. We also provide services to individuals living in Ghana wishing to purchase items here in the UK to be delivered to them in Ghana. We can provide details on request. At Browny Logistics, we strive to ensure that each package collected is treated with utmost care and love right from the pick up location to your delivery location. Our joy is complete when customer expectation is met and exceeded.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

890 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(890)

60 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

I would like to inform you that I received my goods just within the estimated date of arrival and everything was intact,your updates right from collection to delivery was phenomenal,thanks

One of the experiences I would like to share is your proper storage of items right from collection to its final destination,I was in a hurry and forgot to seal some of my shower gel but I bet you none of them were leaking when the things finally arrived,everything was intact,Choose Browny logistics and they will handle it with care and deliver it safely.Browny logistics will push your goods on the sea and back it with prayers.You wouldn't get this anywhere.For peace of mind and safty,choose Browny logistics

August 31, 2024
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Reply from BrownyLogistics

Amazing! Thanks for taking the time to tell us about your experience Mavis. It is always rewarding to the team knowing that the love and care we put in shows in how the packages arrive. We look forward to our next visit to you.

Rated 5 out of 5 stars

Item received as shipped

Item received as shipped, fast and convenient, browny happy to work with you,
Best company ever👌

August 31, 2024
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Reply from BrownyLogistics

Awesome! we are pleased your first experience with Browny Logistics was a smooth as expected. We look forward to our next visit to you Portia.

Rated 5 out of 5 stars

Reliability

Very Detail oriented. Excellent customer experience .They give you good value for money. When you think door to door from UK to Ghana ,think Browny Logistics.

August 27, 2024
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Reply from BrownyLogistics

Thank you Eunice, we love your consistency.

Rated 5 out of 5 stars

Great service as always

Great service as always. Fast delivery and no issues

August 27, 2024
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Reply from BrownyLogistics

Awesome! We are pleased your empty packaging boxes arrived in good time Thomasina.

Rated 5 out of 5 stars

Very reliable and efficient

Very reliable and efficient. Can be trusted with timings and service provision. Best shippers I have known in 22years.
Keep it up

July 26, 2024
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Reply from BrownyLogistics

Thanks for the amazing feedback sir, it was a pleasure serving you. We look forward to many more trips to yours 😍

Rated 3 out of 5 stars

Order could have arrived earlier

Order could have arrived earlier

July 8, 2024
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Reply from BrownyLogistics

Thanks for the feedback Setor, sorry to hear your packaging boxes did not arrive earlier to meet your expectations. Delivery should usually be within 5 -7 days from purchase. However, the feedback has been noted by the team for improvements on delivery timescales for all future purchases.

Rated 5 out of 5 stars

Excellent as always

Excellent as always. From pickup to delivery, communication was great, excellent tracking and goods delivered intact. Top tier service

June 29, 2024
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Reply from BrownyLogistics

Thanks for the fantastic feedback Gideon, it is always a pleasure serving you. Here's to many more trips to you 😍

Rated 5 out of 5 stars

First time dealing with them and I’m…

First time dealing with them and I’m very impressed. I was kept updated throughout the process and they were also quick to reply to any query.

I shall use them again and also recommend them to people .

July 3, 2024
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Reply from BrownyLogistics

Amazing! We are pleased to have made a good first impression, we look forward to serving you again soon Amina 😍

Rated 5 out of 5 stars

10/10 Service in all aspects!

Timely pick up and delivery!
Top notch professionalism!
Excellent customer service!
Kept updated all through shipment!
Competitively affordable service!
In summary, best shipping company out there… will highly recommend their services. I’ve used them multiple times and always top class timely services. Thank you Browny!

June 30, 2024
Unprompted review
BrownyLogistics logo

Reply from BrownyLogistics

Fantastico! Thanks for the amazing feedback Caleb, we are pleased to have met expectations on all sides. We look forward to seeing you again in the very near future 😍

Rated 5 out of 5 stars

Can't fault their services

Can't fault their services, Reliable,prompt and reasonable fee. Will always use BrownyLogistics

May 17, 2024
Unprompted review
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Reply from BrownyLogistics

Thank you for the great feedback Daniel, it is always a pleasure serving you 😍

Rated 5 out of 5 stars

Very happy with your service

So far so good

May 5, 2024
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Reply from BrownyLogistics

Wonderful! Thank you Ruth, we do not take your business for granted. Thank you for your consistency too 😍

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