brylanehome Reviews 

Customer service rep was rude and claimed I had not paid my April bill and I was charged a late fee. I was confused at the time of our encounter. I felt since my bill box had no pending bills and yet no payment was received by Brylane Homes, then, apparently I didn't receive a bill.
I received a statement from Brylane Homes yesterday. There was no late charge on it & I did make a payment. My account has been overpaid by $67.88.
Customer Service rep was wrong and I deserve an apology for her rudeness.

I ordered a fountain for my patio. It arrived with a cracked bowl and water leaked everywhere. I was told to email an “Analyst” with pictures of the damaged part. I sent two emails as I never heard back. So took it to UPS to return. They wanted $143 to send it back as there is no return label. I called Brylane and was told they could not send a return label because of the weight of the product!!!! They said I would need to be patient and wait for the Analyst to contact me.. I will never order another damn thing from them. Worst customer service EVER!!!

The package was never delivered, and the refund process has been incredibly challenging. It made me question whether I made the right decision to order from that site, and unfortunately, it seems I was correct. To initiate a refund, I'm required to print out a form, fill it out, and mail it back, which is a significant inconvenience, especially considering the time I've already spent searching for the package everywhere. I'm not sure if I can get a refund even if I mail the form

ZERO STARS!! This is the worst company in existence and I wish I'd read these reviews before trying to shop there. The website said my $150 purchase didn't go through - but it posted on my bank account. Called customer service and they said it was MY problem I had to resolve with my bank. Tried (with customer service) to actually COMPLETE the purchase and it failed over and over, they said. Checked my bank account again and THEY CHARGED ME 150 DOLLARS ELEVEN TIMES!!!!! $1600!!! Their response? They can't do anything, it's MY problem to work out with my bank!!!!!

STAY AWAY FROM BRYLANE HOME!!!

Ordered some lavender wash cloths. When I received them they were NOT the same lavender as online. When I tried returning them I find out I will not get the full refund. So the other option was store credit. Then when I choose store credit on my cell phone when I'm at the dropoff location I find out I still will not get the full amount on the store credit. Shipping fees that they set up. I asked via email Customer Service to just refund me my money. Now I'm being told theirs a return fee and it is more than what is left to refund me.

I JUST BEEN RIPPED OFF! 2023 and there's companies that don't issue full refunds! THAT"S CRAZY! OR in this case: NO REFUND AND THEY HAVE THE PRODUCT. There ought to be some LAW against this.

Unbelievable! I ordered a dandelion yellow stripe king comforter from Brylane Home. What came, was a blue one. I called - took over an hour - very difficult to understand the person who tried to help me. I sent the comforter back as instructed. They resent another this time it was solid yellow, not a striped one. I have waited over a month. Giving up!!! I will NEVER EVER do business with this company again!!!! So disappointed to not be able to get what I wanted. Don't trust them! They will send what they want, not what the customer wants!

I was offered a discount coupon with my new credit card and when applied it was invalid then I received another one when I registered unable to apply. These coupons are FRAUD it's just to get you to apply for a credit card. Bad experience and I'm spreading my experience on social media!!

I tried placing an order over the phone. The first person hung up on me when I didn't have the catalog code. The second person would not stop suggestive selling items: when I said no to one, he put me on hold, came back on the line and tried with something else. After three of these, I asked if we were done and he said just one more. I told him I didn't have any more time and hung up without placing my order. I then ordered my item online. That night I received an email saying my order was on hold and I had to call them. When I did, they wanted information that I'd already given them. I asked how long this was going to take (I didn't want to be on the phone another 15 minutes) and how many more redundant questions she had. She would not say, so I canceled the order.

I gave them one star if I could I would have given them a minus. I paid off the amount of the statement for the month and on time and yet the charged me a dollar and 30 cents interest, said my payment was late and added 32 dollars late fee. My payment was done by phone as always and could not have been late ,I didn't get a statement for the next month but started getting phone calls demanding payment, I called to see what the problem was and found this information and they were charging me another 32 dollars late fee. I did get them to drop the one thirty two dollars after threatening them with further action but they did turn it in as a collection on my credit report which I am very angry about. I pay all of my bills on time and for a very dishonest company like this to get away with this kind of behavior is appalling. Customers beware they are con artists.

Very unhappy with the service. I was charged shipping when it was supposed to be FREE. Was also charged an exuberant amount for bed spreads, shams and a table cloth. FAR FROM the original price, so an expensive mistake. I should at least be credited my shipping charge. Also the full price charged for items returned.

They offer free shipping on bed sheets. AND NO PLACE TO ENTER THE CODE.

I purchased a Christmas Pop Up tree from Brylane Home that I purchased to be used this year. They shipped the tree to me 12/28/2021, and I did receive in a timely manner. I made the mistake of trusting that I received a product that worked as I just put the tree up in a closet. I pulled it out yesterday, it didn't have any instructions. I called CC 12/4 before really looking & was told they couldn't send me any instructions to call today. Not a problem to set up it was pretty easy once I looked it over. Not impressed as you can see through the tree, and very few ornaments/bows etc. However, when I plugged it up only a little over half of the tree lights up! I called their CC as was told to just look for a bulb that looked "burnt out". The lights are on the inside and around12 rows to try to look through not easy. I was told to bad, they couldn't do anything about it because they have a 60 policy. $100 down the drain!! I didn't expect a refund, but just opening still I did expect an exchange and would have paid shipping. If you buy anything from them take it out of the box set up to see if it works! I have always bought my trees after Christmas and never a problem until them.

Well, I'm a week into waiting for an order to ship, for my boss. She decides to cancel the order. I contact CSR via chat. They tell me they'll take care of it and then end the chat. I call the phone number and I'm told the order is "still in process," and that they can't cancel it. That's right - it hasn't been shipped, but they can't cancel. This is a fraudulent company that engages in extremely unethical practices. They will lie to you and do everything they can to squeeze every last dollar they can out of you. It's less a retailer and more of a scam artist. DO NOT BUY FROM THIS MESS

Bought a couple of Christmas Decorations (elves that were supposed to stand up but didn't) that did not work out so I decided to return them. BE FAIR WARNED that this process will take AT LEAST three to four weeks before you see any of your money. You also have to pay a 10% restocking fee (to cover postage I assume). The return carrier takes FOREVER to send the return, so the package stays in transit for much longer than it should. To speak of the quality of the items I purchased, they were just okay. They didn't perform as they appeared to on the website, but I also didn't do as much research as I should have. I also found the same items on another website for a lesser price (also my fault for not doing the research). This isn't why I returned them though. I just really didn't like them. Overall, I won't do business with them again, and I don't recommend them to anyone else. If you find something you can't live without on their website, do yourself a favor & search for the item on other websites.
For the record, I purchased the items about a month ago & shipped them out two weeks ago. They are still in transit & generally sit at a shipping hub for 5-7 days before they are transferred to the next stop. So far, they have only made it to NJ & I am in New England. I contacted Customer Service & they told me I may be waiting a few more weeks to receive my refund. It did NOT take that long to receive my items when I ordered them.

On September 12th, I ordered two pillow shams. I have been waiting over a year for them to finally go on sale and they did, so of course I ordered them. What a mistake!! They were supposed to ship out on September 14th per FedEx. At any rate I forgot about them and one day I'm sitting there thinking we're in the heck is my order? They never gave me the tracking information after I placed my order so I had to get a hold of them. I used the chat feature, and was told on September 20th that they had sent the shams to FedEx and FedEx had done nothing with it except create a label. They did give me the tracking information with FedEx. So I called FedEx, and gave them the tracking information even though I had it in front of me, and knew nothing had shipped out. I asked him what the holdup was because the label had been created on the 13th of September. But on the 14th nothing happened. They informed me that they never received the shams from Brylane Home. So I went back to Brylane,and talked to the same customer service person I had, and said look your company never shipped them over to FedEx. That's why there's been no movement except their label created. Their customer service rep said no, no they are at FedEx, they are not here. I said I don't know how that can be when this is the 20th of September and they should have been here by now. I'm like a ping pong ball being bounced from one company to another. I said I don't know what you want me to do but it's your job to get it shipped over to FedEx. Let's just cancel the whole order and give me my money back. They go into a long drawn out example and tell me I have to wait until October 4th in case they should come. Lol. Of course they didn't come. A child would know that. So on the 4th of October, I started another chat but this time I had to use a different email address because every time I went in on the chat feature it said chat already opened and it wouldn't let me start another one. At any rate, I went round and round with them again and this time they said oh yes we see the problem. The manifest was created but we never shipped the product over to FedEx. But it's lost somewhere between us and FedEx. Those two statements make no sense. At any rate I said I want my money back right now, so they put me on a long pause. They came back and said we're sorry we can't override the system to give you your money back until we get the product back!! What in the hell are you talking about? A product can't be sent back to you because number one I don't have it and number two FedEx never received it. That's for you to work out with FedEx. Not for me to worry about. They said there was no way to override it. I would just have to wait. I was so ticked off. I could have screamed! At any rate. I decided not to argue with them. I simply called up American Express and created a complaint with them, downloaded all the chats and the excuses, downloaded the information from FedEx that showed it never even got sent over, and lo and behold American Express refunded my entire amount. I should have just done that in the first place. Please don't and I repeat, DON'T buy anything from this company, unless you want to struggle, plead, and beg, to get what you ordered. I hope they go out of business sooner rather than later. This was my first order by the way. I should have known better.

Found the oversized blanket I wanted- you’ve got to be kidding me - 24.99 for shipping. Delete. 👎🏼

The WORST customer service experience. DO NOT ORDER FROM THEM.

I ordered mirrors from them online. They never sent an email confirmation. I called them several times to ask for an email confirmation or at least a tracking number so I can figure out what's going on with the order, which I never received (despite the website saying it takes 7-10 business days to arrive). Today, after over 2 weeks of waiting for this item, I called yet again only to be told that they cancelled the order and that I should be receiving a letter in the mail (in the mail!?!) as to the reason.

Complete waste of my time and energy dealing with this unscrupulous company. DO NOT ORDER FROM THEM.

I experienced the same as many of the reviewers, I received a defective curtain panel (after it taking two months to get the panels) the customer folks allowed me to return the one panel and promised a reorder, after two months of runaround I cancelled the reorder (which was now backordered) and was told that I could not get a refund or return the first panel.

Terrible customer service. They sent me a wicker chair without legs, then gave me the runaround for months, Then they refused to refund me or send another unless I sent the massive chair to them in the mail even though it was useless. I honestly felt back for their customer service people because it seemed clear that they were not empowered to actually help and make decisions. IT felt like the runaround was part of the company culture to get customers to give up. So ridiculous, especially when their competition does such a better job. See pics.

Worst Company Ever, Ordered Several items and opened up charge card. Never received several items. Tried to get a refund but was told I had to wait 30 days. Told them to cancel order, closed the Charge account and returned the items I did receive. Now they are refusing to credit me. Claiming they cant find the items even though they cant find the order number either. A supervisor hung up on me and basically told me to kiss my money goodbye.