brylanehome Reviews 

I ordered a comforter and shams. The shams never came. The comforter I received looked nothing like the one pictured. It took 3 chats and one phone call to get any information. The second chat girl argued with me and told me that's what I ordered, although she had no way of knowing. I said the one I received was olive. She said well we don't even make it in olive. So I emailed her a picture. She immediately said, I can't open the file, sorry! And closed my chat. She was calling me a liar. And now these tacky asses are making me sign a %3%@# AFFADAVIT to prove I never received the shams and send back the comforter. All a bunch of BS- FOR NOTHING

I talked to 20ish different people trying to return a product within the return time limit went thru 3 supervisors who attempted to help at different times. Each attempt failed, the last one I finally received a shipping label. I put it in the mail that day 11/3, when I checked the tracking it showed it had been received so we waited for the credit. Weeks went by and no credit and than the holidays and crazy life happen and we just figured it probably had to go to China so it might take longer. So Friday 1/7 the item was returned to me, no explanation. I called them again and spoke to about 6 people and 5 of them were really nice but the last one "resolution specialist" was horrible at her job and had no customer service skills. She refused to help me and said I should have called earlier to check to see if it had been received, why would I do that when the tracking info said it was received by Pitney Bowes Return center. I will never do business with this shady company and would recommend them. I spent so much time on the phone trying to get help. Oh lastly when I made my first call, which ended because the line disconnected me right before I got to the supervisor, they blocked my number. I had to make all other calls from a different phone number.

As a new customer you would think complete satisfaction would be a must. I placed an order back in mid November. No feedback from company led me to believe I never placed order. So, at December's end I placed another order and found out a week later about the prior order. ( One email stated one purchase was arriving and the other was on back order) It took forever to get through to customer service on the phone, and when I did I had a hard time understanding the young lady. I explained my situation and was told to check my email, they would send me a return packing/slip. ( She said that both packages had been shipped!) When I did this, the email stated to call the company again, no packing slip. When I got a hold of a customer service rep, I was forwarded to a manager who told me I would have to pay and send through Fed Ex. I was so upset, I just wanted to be done with all so I ran huge packages up to Fed Ex. What I purchased was worth approximately $145 and the return would cost me $73, so I took packages back home, trying to figure out what to do next. Do not order from this company, because there is no customer service!

Brylane Needs to quit riding on the cuff of Woman Within or Woman Within is going to fall just by association. I have nothing positive to say about Brylane Home. A month in and still wailing for my refund. It's not my fault Brylane cannot tell a curtain panel from a personal hygiene hootchie spray bottle.

This organization has horrible customer service!! Do NOT order from them ever. I’m so sorry I did. They shipped my order that should have been shipped to illinois ended up New York. One of their customers received my order- she called me from the packing slip in the box. When I contacted customer service they replied “ sorry you ordered the wrong product please return to us at no cost.” How could I return something I never received. Horrible service if you don’t fit in the correct box they can’t think to help.

NEGATIVE 100 stars. This is the worst excuse of a company. Liars are shipping from china. Says they’re from indiana . BS BS BS BS BS!

I have ordered quilts from this site for years. They are not the highest quality, but nice for changing things up. My last order I was overcharged by $50. When I called Customer Support I got some one that barely spoke English and I could not understand them. On top of that one of the quilts had a HUGE Flaw in the print all over the middle of the King Size Quilt (Looks faded, or bleach spilled on it). Anyway, he said I could return it and IF they accept it, I will be refunded for the quilt but not the shipping. I WASN'T SUPPOSED TO BE CHARGED FOR THE SHIPPING IN THE FIRST PLACE part of my overcharge, plus they did not give me the sale price shown in my print catalog. They guy was not very friendly, certainly not helpful and obviously did not care if they lost a customer. BUYER BEWARE! DO NOT ORDER FROM THIS COMPANY!!!!!

I also wished I checked the reviews. I received my order today along with another catalog that drastically reduced the prices of my items. I spoke with different customer service reps about a discount or even a credit for future purchases. I was informed that I would have to pay shipping to return my order, wait for that to process and then, reorder. So in order for me to save $50 I would end up paying that in shipping plus handling and restocking fee. Also DO NOT give them your email address, I'm receiving three to five a day. Bad bad service. Its their loss we are building a new house and I am donating all my gently used and buying new, they could have made a tidy profit.

Awful customer service. I have had to call several times to get answers to my order that has been delayed several times and back ordered. When I got my credit card statement Brylane had charged me the wrong amount. I called a few more times and they said they couldn't do anything about it. I'm sending the product back and never using Brylane again. BAD BAD BAD

Bad quality curtainsBad quality curtainsBad quality curtainsBad quality curtainsBad quality curtainsBad quality curtainsBad quality curtainsBad quality curtainsBad quality curtainsBad quality curtainsBad quality curtainsBad quality curtainsBad quality curtainsBad quality curtainsBad quality curtainsBad quality curtainsBad quality curtainsBad quality curtainsBad quality curtainsBad quality curtainsBad quality curtainsThat was 3 months ago. When I sent them email no response from them at all and i did homework on this company and i found their help nu which was customer service representative was very polite he help me out in getting my order amount back Buttheir contact info²¹⁴⁻⁵⁰⁶⁻¹¹⁸TWO on the date 19-10-2021I will never do business with them again. I will never do business with them again.Do not buy!!! I wish I would have read the reviews!!!Do not buy!!! I wish I would have read the reviews!!!Do not buy!!! I wish I would have read the reviews!!!Do not buy!!! I wish I would have read the reviews!!!Do not buy!!! I wish I would have read the reviews!!!Do not buy!!! I wish I would have read the reviews!!!Do not buy!!! I wish I would have read the reviews!!!Do not buy!!! I wish I would have read the reviews!!!Do not buy!!! I wish I would have read the reviews!!!

THIS PURCHASE OF 2 URNS FOR THE FRONT OF MY HOUSE WAS A COMPLETE RIPOFF! FIRST I ONLY RECEIVED 1 OF THEM AND THEIR DESCRIPTION OF THE URNS ON THEIR WEBSITE SAYS THAT THEY ARE MADE OF RESIN AND IN FACT THEY ARE THIN PLASTIC THAT MELTS AND WARPS IN THE SUN.

I recently ordered a set of curtains, (had a pair I loved from them 6 years earlier) however , they have changed the quality of them to the point of being very cheap, material is cheap,and the quality is poor. I will never buy from them again.

UPDATE: (original review below)
Brylane credited me back the amount of the ottoman, which was awesome. Good to know they honor their product integrity!
Purchased an ottoman and upon opening the box, I found the ottoman to be at least 2 inches out of alignment and completely unusable. Then when I called for a return label and credit, they said I would have to return and my expense and on my own. Seriously?! How is this company still in business? I have completed their claim paperwork and will update this review when I see how they handle this.

I didn't think my first order with the undiscounted total, was finalized. I signed in again, ordered the same items, rec'd my discount. So then I look at my bank & they charged me both times. I was hung up upon after waiting 1.5 hours, then waited another 1.5 hours, only to be told the orders have been processed and they will not cancel the first order. Now they want me an elderly disabled woman to eat this money for at least a month, even though you know after 3 hours, they could have canceled it. Never, after 20 years will I buy from them again.
I was buying replacement cushions for their loungers. The original cushions are cheap and ripped within a year. If it wasn't for the size, I'd cancel all my orders.

Take my advice. Do NOT order from BrylaneHome.com.
I ordered a recliner from them on 5/1. We received half of it on Monday 5/17. I called Fed Ex on Monday when we opened the box and discovered we only had the bottom half of the chair. They said the shipment was only one piece and they didn’t have any other tracking numbers for me.

After I waited on hold for Brylane Home customer service for 56 minutes, I was told that even though FedEx had no other tracking numbers and considered my package delivered, I had to wait 12 days before they would consider it lost. I found that an unacceptable answer and asked for a supervisor. The supervisor told me I had to wait until Friday to see if the shipment arrived.

This afternoon I called back. After holding for over an hour, I was told that I need to wait until tomorrow because today was the fifth business day. Unacceptable, ask for supervisor. Supervisor informs me that FedEx delivers until 8:00 local time so they still have 5 hours to deliver it.

I tell him I know for a fact that there is no way it’s coming today, but okay, what happens when I call back in 5 hours & wait another hour on hold? What will you do for me then?

They will send me a return label. I have to ship the half they delivered back. Because...get this...they don’t ship out parts. Um, the heck you don’t, because I have had part of a chair in my living room for 5 days now.

So, when I get the label, ship it back, pray to the warehouse gods that they actually receive and process it, then and only then will I get my money back.

Please do not shop at Brylane home. I stayed on the phone up to an hour and still never got to speak to anyone about an order whose status of NOT SHIPPED remain unchanged for up to 3 weeks. They also have not refunded me the cost of my order.

Do not buy from this company. I made a return and it was rejected . The company advised that it was too late to make the return and they would be sending me the item back. That was 3 months ago. When I call them, not only did I have to wait On hold for 30 minutes But the customer service representative was very rude. He informed me that they have no way to track the item if it was sent back to the customer. That is very stupid. Good customer service would be to ensure that the customer received the item in return and not just leave the customer out there hanging to find out where the package is . The item was over $300. Why wouldn't you track it or verify that you received the item to begin with. I will NEVER buy from them again. And I refuse to pay for an item that I don't have. I have perfect credit, this won't hurt. I'm willing to take the hit because they don't deserve my hard earned money!

I like Brylanehome’s products but I will never do business with them again. The trash can I purchased a month ago arrived damaged. When I did reach customer service (which took two days), the agent was just short of rude and annoyed about helping me. To date I have received neither a replacement nor a refund. Just not worth the trouble to shop with them.

First and ONLY time customer. Placed order on 4/11, received order shipped email on 4/13 and FedEx tracking number provided. I check the tracking number and it says the label has been created but the package has not been received. Ok, cool. That's expected since its the same day. Fast forward to 7 days later and the status is the same. Label created but package has not been received.

Silly me, I call Brylane Home. Why oh why did I do that? This is thee most dishonest company I've dealt with in awhile. I was told I have to wait 30 days before cancelling the order for a refund because they have to make sure the package isn't lost. Excuse me? The package is at the warehouse. FedEx did not lose the package. After explaining to the rep, what she is saying makes sense IF the package was given to FedEx, however, that's not the case here. I asked if there is anyone they can contact to confirm where the order is. Response: No. But yet they have already billed my card and I will have to pay for an item that they are just sitting on. Horrible customer service. I was told someone would call me to discuss the issue further. Here we are 2 days later and no call. Is anyone surprised? I'm not. What I am going to do, however, is dispute the charge on my card and write a review on any and all platforms available. Oh, did I tell you they tried to charge my card TWICE for the same order? That's a whole other long story, that finally got resolved TODAY.

Please do yourself a favor and just skip past this company and all the ones affiliated with it.

I WILL NEVER ORDER FROM BrylaneHome AGAIN! I would give this company zero stars if I could. I ordered two items one month ago: a comforter and a bedspread. Their comforter arrived several days later, but their bedspread did not. I called customer service after a week and was told that I had to wait another week, to see if the order would still arrive. I waited and called them a week later and was now told that I had to wait a full month before they would call it lost. It was obviously lost, but that reality did not matter to the company, or that this was a gift. Now a month later and three waiting-on-line calls, after my initial order, they have finally admitted it actually never shipped. They credited back the cost of the item. I reordered the same item and asked them to waive the shipping charges since I had never received the item and it took three calls and a month to establish that fact. They would not do that. They offered nothing and were not even apologetic. They appear to not care about customer satisfaction or having reasonable, timely, workable rules. I would never order from BrylaneHome again and suggest you don't either.