brylanehome Reviews 

I called to find out why and no one could give an explanation that made sense so I requested to cancel the order, to which they refused even though the items weren't processed or shipped. I called my bank to stop payment and once they realized this they updated the status of the items to "shipped" and used another name to charge my account. Fast forward, and it's been over a week since they claimed the items were "shipped" but nothing was actually shipped.

The tracking number they provided states "FedEx label created" and the status went back to "ready to go" please read the reviews on this company before you become a victim of this scam, their fraudulence is well documented throughout the internet. Please be aware!!!!

don't waste your time or money - took months to receive an order that was promised in 10 days.

I'm going back to Overstock.com

I placed a order in March received one item and was told the pots that I ordered were on back order and would be delivered April 9 2021. April 3,2021 I received an email from Brylane Home stating that I would not receive my order until July 2021 and that they were sorry for my inconvenience and please accept 20% off on them on my next order. I tried calling and each time the system stated that could not take my call at this time and call back another time. So I called choosing the place a new order option and finally got a human infant the same guy who took my order the first time ( Michael) a guy with a weird accent who tried to offer me 10% off my order and I said no I would like a refund when I asked how long will it take to refund my card he it take a billing cycle so I asked how long will a billing cycle take? "Thinking he would say 5-7 days ' he said a month and asked why so long he got quiet and I and tried not to answer so before he would pass me off more by hanging up I just hung up the and contacted the BBB office and now here I am writing this review. I would that you not order from this place 😒 👎👎

The worst accounting system I have ever experienced. They charged my cc for 2 amounts for 1 item on the same day. Speaking to their representative was even worst no matter how many years of experience he said he had. He claimed he didn't know how both charges were on my cc. He gave me a complete different amount that was due. I told him multiple times what Brylane charged my cc and what should I do. His suggestion was to dispute the difference. I'm sure this is not the end of the disaster. However; it is the end of me ordering from them ever.

TOO MANY BACK ORDER. ORDERED 5 ITEMS AND ALL OF THEM ON BACK ORDER. THEY SHIPPED MY ITEMS WITHOUT LETTING ME KNOW. NO TRACKING OR STATUS SENT TO MY EMAIL. CUSTOMER SERVICE WAS HARD TO REACH, ON HOLD FOR AN HOUR. CHAT AGENT WAS RUDE AND HUNG UP ON MY BEFORE CONCLUDING THE PROBLEM. THEY CHARGED ME $95. SHIPPING FOR WEEKS TO GET MY ITEMS. FIRST TIME I HAVE EVER USED BRYLANE HOME.... LAST TIME. GOING BACK TO WAYFAIR.

I placed an order for window curtains last January 14, 2021; they were all backorders. They said they would give me a discount or the delays, but they never did.

They want me to purchase again and give me a discount for the delay. If they can't deliver a few items, how can they deliver more orders?

Feb 3, I got the second shipment of the curtains. I finally open the packages, including the first package I got. They were the all wrong style, the same color, the same style numbers.

Every time they received one of the items in my order, they shipped it to me and charged individual shipping.

I returned on February 4th until today, March 8, 2021, I don't get the refund. I called them they said it takes 20 business days to receive the return. 20 days? Where the return goes to China?

Rachael said Indianapolis. It takes 20 days to get my package, and they took my money faster than they breathe.

User's recommendation: I will never recommend shopping with this company.

Placed order on January 25 2021 paid $11.99 S&H and still do not have my order ONE MONTH!!! unacceptable at best! When I'm able to take delivery for a product from RUSSIA that was ordered on January 28 2021 and paid NOTHING for S&H and it's already been delivered...what does that say??? I've been in constant contact with them and nothing but excuses...I guess they ran out of turtle food!

I was trying to return an item as the color is not what was expected and the needed color was not available on their website, even though I had previously purchased it there. Due to Covid-19 and quarantining, it was difficult to return the item in a timely fashion. Return policy is 60 days. The order date on the receipt was October 28 and I shipped it back from the Post Office on December 28th.That's 60 or 61 days depending on how you count it. I didn't even ask for a refund, I would accept a credit for a future purchase. The item was returned to me saying it was received too late. Really, for one day!!!! I frequently purchase from this company, but, if an exception can't be made during a PANDEMIC, I feel their customer care is lacking and will never purchase from them again. I tried calling the Corporate HQ and left 2 messages....so far no call back!!!!

During the process of placing the order, I added the items to my cart. When I clicked "Checkout" the screen showed "Thank you for your order" and had automatically placed the order and billed it to my Brylane Home Charge Account. It did not give me the opportunity to select my discount code or select payment type. Immediately, I called Customer Service and they advised the order had already processed and there was nothing they could do. Called back several times to see if they could honor the discount code or cancel the order. Each time I was transferred to several different people who gave a different response. Will have to ship the product back at my expense. Will not do business with them again. Looks like this is a normal business practice based on the comments on this page.

Purchased curtains advertised to be "Blackout" curtains. Took 3 weeks to arrive and when they finally do, I find out that a flashlight can shine right through then. They cant block out the street lamp outside my bedroom. Paid $8.99 postage for them to ship it to me, now they want $9.99 postage for me to ship it back if I want a refund. What a scam, they lie about the characteristics of their product, then force you to pay to return it. Recommend you do not shop at this site.

From comforter I ordered in a full instead of queen size to not have it draped on the floor like in the picture, to the return process, to it being 17 days after receiving my FIRST email claiming they got my item, mind you I got the email 2 more times the following days so when did they really start working on my return. It's also odd that I didn't get these emails until Nov 4th, when USPS last interaction with it was 6 days after dropping it off n Oct 26, so who handled it between the 26th and the 4th. Just causing too many questions. The first email claims the got the item on the 4th, the second 2 claims were on Nov 5th, well it's Nov 21 and I still don't have the return in my account. I called them on Tuesday and was told that there end needs 3-5 business days and it may be an additional 3-5 business days to get into my account. That would have put me at thursday the 19th, it's now the 21st. I returned the item at a $10 loss due to them taking return shipping out the refund and yet I still am out about ~$36, which might not seem like much to some but that's $6 less than my SMUD bill or cover the taxes on a new phone as mine is giving out, so yea that money spent on a comforter that would have been draped/dragging on my floor could be used elsewhere in my life.

Brylane does not even deserve one star! I just got totally screwed over by them. When I first placed my order, it took nearly an hour, because I had to go over each item 4 or 5 times with the customer service rep. Each time, she quoted a vastly different price per item despite the fact that I ordered from a specific sale catalog and used their coupon. I NEVER received a large portion of my order, and they insisted that I would have to reorder the missing items and pay for them with additional shipping. When a business makes a gross error, they should own it and make up for it. I now have only a portion which is useless. I will never order from them again and encourage others to avoid them. This was no small order (over $400), and the first time (I called), the customer service rep admitted that the order was a mess. He hung up on me while I was waiting for him to check further. I had to call back, wait for quite some time, and then was treated abruptly by Amanda who refused to rectify the situation.

I purchased the Studio Luxe rectangular bath rugs in August 2020. I didn't use them until October. After washing them, the backing on the rug totally fell apart in my washer. So since it was over 60 days Brylane Customer service would not compensate me in any way. I have been a very long time customer, but I am totally done with them now.

I finally got the purchase I made a month ago. I tried to stop the order because they sent me am email telling me it was out of stock. They wouldn't refund my credit card charge and kept saying it was back ordered. I gave up and assumed I had lost my money. I got the product I ordered today. It is exactly what I ordered but the quality is much less than I expected. I will keep it because I will not deal with their incompetent customer service. I will NEVER purchase from this company again.

I been a customer of this company over 20 yrs. I noticed their customer service has changed to the negative as has this company. I never had a problem until this year. I find they false advertise. I had placed an order on an item that had a percentage off with code. Put in code on website, did not give the discount so I called customer service, said back ordered items can not be discounted. Then the other item was in stock but could not use the discount with code because code no longer available. The code had an expiration date and it had not expired as of this date. They said they could give me another code for $10.00 off. Seems like a scam to me. I will not be dealing with them any longer. Everything I ever ordered was good quality. BUT not worth the aggravation. I am done !

it actually pains me to give them 1 star, they are lousy, liars. In my case, they didn't want to cancel the order because they had already shipped the item and then after a month they canceled it because they didn't have it available. They returned the money when I requested it, in the meantime they had not done the management of the return. Lousy and liars.

They say they'll ship the product in 7-12 business days and then they simply don't. My order has not yet shipped and I have no idea when it will. Nobody at Brylane can give me any information. They blame it on the manufacturer (Skyline). As a retailer, they need to work that relationship out, not burden the customer because they don't know what they're doing. Incompetent. Buy from Wayfair because at least Wayfair will be straightforward about the delivery window required.

Ordered an outdoor recliner. When it arrived the frame was bent and the screw holes were misaligned.Impossible to assemble. Got the run around from customer service when I tried to arrange a return. Will never do business with this company again. Would give 0 stars if I could.

Where do I even begin! We ordered a chair from Brylane Home that was delivered without the hardware. When we called to inquire about the hardware being sent separately, the representative on the phone could not understand how the hardware was not present, maybe we should check again.

2 representatives later, we were told we could just go to the hardware store and buy them ourselves! Are you kidding me? What is so difficult about placing the hardware in an envelope and mailing it to me? Not only that but they had to get an analyst to analyze putting screws in an envelope.

The moral of the story is this was the worst customer service over the phone that we have experienced in a long time. If you are going to sell things, you may want to make sure you have people who can problem solve and return an order. There is no way I should have to provide my own box to ship back the item that did not come correctly in the first place. Very disappointed in the overall experience.

If i could give them zero stars i would. For starters i ordered several pairs of curtains for different rooms of my home. After several days, they email me and tell me they are all backordered. Then a few weeks later they bill my credit card four times each curtain rang up separately. Then they send the curtains for one room. Somehow in all this mess my credit card was compromised and i started getting charges from other places i had not purchased from. So i call credit card company and they shut off the card. I call brylane and tell them that my card was compromised and i need to give them a different card number for the rest of the curtains i ordered that were on backorder. They asked for a new credit card number and then told me that 1/4 of the curtains i had ordered, they had to cancel the order because they couldn’t get them. So i cancel the order. Then i ask for any charges they had charged me for those curtains be removed. They said there was no charges. But i found on my credit card a $1.99 fee. I asked what that was for and they told me it was a reward program that i could use at several places. I told them i didnt agree to that. They said after the first month my credit card would be charged $14.00 a month for this service. I said cancel it and they said they couldn’t, that i would have to call another number to do that. They gave me the number and i had to call them and they said it would be cancelled and my money refunded. Beware! This was the first time i had used my credit card in awhile and it was immediately compromised. Will NEVER do business with this company again.