BTCC Reviews 385

worst exchange i ever tried. wosrt fees, spread and funcunality of exchange. when withdrawing my withdrawal is pending for over 26 hours and no response from support.

I joined the exchange coz they were offering bonuses for depositing. After I made a profit n try to withdraw the exchange halted my funds for a month. After talking to support endlessly they took away all my profits and also 20% of my deposited funds. Most scammy exchange i have ever seen.

I’ve had an extremely frustrating experience with BTCC.

It’s been over 6 months since I first contacted their support team about my blocked funds, and nothing has been resolved. I still cannot log into my account, the app constantly shows login errors, making it impossible to access my own money.

Customer support keeps sending generic responses like “your case is under review” instead of actually fixing the issue. Asking for more “details” when their own system won’t even allow login is honestly ridiculous.

This level of delay and lack of accountability is completely unacceptable for any financial platform. If you value your time, money, and peace of mind, think twice before using this service.

Very disappointing experience.

Cuz they scam our shih community

Title (لـ Trustpilot):
BTCC Holding My $1,000 for 50+ Days – War-Injured Victim Facing $15,000 Medical LossesBody:On March 7, 2026, I deposited $1,000 via MoonPay (Ref: TE260307V04840). Citibank statement proves the money was deducted (Auth Code: 772......). MoonPay confirmed the transaction as "Resolved". BTCC chat admitted receiving the case, but they continue to stall with "under review" and repeatedly ask for the same documents.I am a war survivor currently hospitalized. These funds were for urgent surgery. Due to this 50+ day delay, my medical condition has worsened, causing additional losses and damages exceeding $15,000.Despite providing all documents multiple times, BTCC is evading responsibility. I demand immediate credit or full refund plus compensation. I have escalated to regulators and will continue public exposure until resolved.Evidence attached: Citibank bank statement
MoonPay confirmation
BTCC chat logs

Transaction: TE260307V04840 | Date: March 7, 2026 | Amount: $1,000 Resolve within 48 hours or further action will be taken.

If you don't know what you are doing you are setting yourself up to be liquidated. Copy trading is high stakes gambling especially so since e they aren't buying crypto. It's crypto futures with high leverage. I got liquidated in 2 days. Don't do it. Just don't.

My request to take my funds was declined because they said my kyc is yet to approved. When I joined I verified my kyc and it was accepted immediately. I provided a real document and I do not know the reason why my kyc was rejected. And I have tried providing other documents which they keep rejecting. I've moved over to # gcasco # and so far withdrawals have gone through without issues.

Do not waste your time to open the account they told me they will charge 5%
Fee when you withdraw money. They charge $72.86 per trade, this company will scams you big. I do not recommend any body. Save your self and money

I filed a complaint with the Hong Kong Police on April 15, 2026 regarding BTCC's refusal to honor their own Risk Reserve Fund policy.

The Hong Kong Police have now accepted my case for formal investigation.

Reference Number: ERC2604151053973

Here is what happened to me, and why the police are now involved.

The Incident:
On April 11, 2026, my BTCC account (UID: f2r7bc) was forcibly liquidated for 1,583.53 USDT. The platform logged me out repeatedly before AND after the liquidation. I could not add margin or close positions because I was locked out of my own account.

BTCC's Response:
Their support agent ("Moon") demanded a "screen recording" of the logout error. This is impossible. The error was unexpected. They know it is impossible. They asked anyway to make me give up.

Their Own Policy:
BTCC's Risk Reserve Fund states: "When system failures occur during trading, compensation of a reasonable amount will be paid to traders." They have 7.1 million USDT in that fund. They refused to use it for me.

The Pattern:
I am not alone. Other Trustpilot reviews describe the same tactics: random logouts at critical moments, profit confiscation, unreasonable KYC demands, and accounts locked for weeks.

The Evidence:
I provided the Hong Kong Police with:

BTCC's own liquidation log showing my 1,583.53 USDT loss (Transaction IDs #127782319-#127782327)

Video evidence of my positions taken 24 hours before liquidation

Screenshots of my -358 USDT negative balance

Full chat logs of BTCC support demanding impossible evidence

Email headers showing BTCC operates using a Hong Kong company name (蓝盾科技有限公司)

BTCC's own Terms of Use showing their legal entity is in Poland, while they operate from Hong Kong

The Result:
The Hong Kong Police have accepted my case and referred it to their Regional Intelligence Unit for investigation. An officer will be assigned.

My Advice:
If BTCC has done this to you, file a complaint with the Hong Kong Police. Use my case reference (ERC2604151053973) as supporting evidence. The more victims come forward, the stronger the case becomes.

To BTCC: The police have your email headers. They have your transaction logs. They have your own policies. You can no longer hide behind "screen recording" demands. The investigation is underway.

Latest update... Kindly read it Out..

I participated in an event on BTCC where I won a DJI drone on February 11.
During the event, support confirmed multiple times that the reward was booked under my account. I also specifically asked whether maintenance or system issues would affect my rewards, and I was reassured:
“Please rest assured. BTCC operates with full integrity… your rewards will not be impacted… you will be notified via email.”
Based on this, I had a clear expectation that my reward was valid and would be honored.
After the event ended, I received my other rewards, but the drone was never delivered. When I contacted support, I was told I had not won it, and my case was placed “under review” for weeks with no clear explanation. I was repeatedly promised email updates, but none were ever sent.
Later, support acknowledged that I had actually won the drone before the system issue. Despite this, the reward was still not honored.
It is also worth noting that compensation was only discussed after this confirmation. If the reward had not been won, there would be no reason to negotiate compensation.
The official announcement about the “system bug” does not mention the drone or cancellation of specific rewards, yet it was used to deny my confirmed prize.
Overall, this experience reflects inconsistent communication, lack of transparency, and actions that do not align with the earlier assurance of “full integrity.” I hope the platform improves how it handles confirmed rewards in the future. *JUST AN IMPORTANT NOTE TO BE VERY VERY CLEAR, WHAT THEY OFFERED ME IS 1000USDT IN TRADING FUNDS BASICALLY I CAN USE IT ONLY FOR FEES MEANING I GOTTA DEPOSIT MORE MONEY TO USE IT. WHICH IS NOWHERE NEAR THE 3100$ DRONE THAT I WON. IF I HAVE NOT WON THEY WOULDN'T WASTE THEIR TIME NEGOTIATING. SO YES CLEARLY PROVES I HAVE WON NOW THEY ARE JUST MAKING EXCUSES TO NOT GIVE MY DRONE. INTEGRITY AT ITS BEST. MY REAL QUESTION TO THEM IS HOW DOES THEIR COLLEAGUES LITERALLY NEVER MENTIONED ABOUT THE DRONE PRIZE BEING REMOVED INSTEAD THEY CONFIRMED 100 TIMES ITS BOOKED UNDER MY ACCOUNT AFTER THE MAINTENANCE IN THAT EVENT GOT OVER. ALSO WHEN THEY TOLD ME THEY DID ANNOUNCEMENT BUT WHEN I ASK THEM TO SHOW ME WHERE ITS MENTIONED IN THE ANNOUNCEMENT THAT THE DRONE REWARD WAS REMOVED ALSO THEIR ANNOUNCEMENT MENTIONED ALL SPIN CHANCES WERE RETURNED AND I NEVER GOT MINE BACK. THIS ALSO PROVES THEIR 'HIGH INTEGRITY' IS A JOKE. Such pure manipulators and absolute liars wasted my time always.

Very disappointing experience with BTCC.

My account was accessed without authorization and instead of withdrawing funds, the attacker used a low-liquidity trading pair (VTCN/USDT) with an extreme spread to drain my balance through over 100 abnormal trades.

As a result, I lost approximately $67,000.

This was clearly not normal trading activity, and the pair was later suspended by the platform.

I reported the issue immediately and the case was escalated to their legal team. However, since March 18 I have received no meaningful updates despite multiple follow-ups.

No clear information was provided regarding:
- identification of the counterparty accounts
- whether any funds remain on the platform and how to got them back
- outcome of the investigation

Additionally, login security does not require 2FA (it is only required for withdrawals), which allows unauthorized access to still result in significant losses through trading.

The lack of communication, transparency, and adequate security measures is extremely concerning.

I hope BTCC will address this situation properly, as it remains unresolved.

Do never use that website they are %100 scammers locked my 35k$ worth of crypto and they always copy pasting same thing on livechat via bot they automaticly says "our system has found abnormalities with your account"after that I do kyc verification they said we are gonna be send email when your issue solved but still after already 1month+ passed they aint answering me still saying same thing were totally scammed 35k$ worth usdt I will try legal ways to get my money back do never ever put even your 1 cent into that exchange they are %100 scammer

BTCC has been holding a small USDT withdrawal hostage for over two weeks. The amount is far below
their own published no-KYC daily withdrawal limit.

What happened:

Deposited crypto, traded on the platform, requested a simple USDT withdrawal to my own wallet.
Immediately frozen. The reason? "Abnormalities detected on your account." No details. Ever.

What support told me:

- The agent repeated "abnormalities detected" multiple times but could not say what the
abnormality actually was
- He admitted customer service "does not have access and has no knowledge" of what triggered the
hold
- Supervisors "do not negotiate with customers" and are protected by "confidentiality agreements"
- I asked four direct yes/no questions about their compliance process. Zero were answered
- I asked for the name of their FINTRAC compliance officer. Got their license number copy-pasted
instead — twice
- When I refused KYC, he said there was "no exact timeframe" for review
- Minutes later he offered "1-2 working days" if I submitted my ID and a selfie

No timeline unless you hand over biometric data. That is not a security measure — that is
leverage.

The pattern:

Scroll down this page. Dozens of reviews from this month alone describe the exact same
experience:
- Vague "abnormalities" with no specifics
- KYC demanded below their own published threshold
- No supervisor access, no compliance officer, no timeline
- Funds frozen for weeks, months — one reviewer reported over a year

When I raised this, the agent suggested these reviews might be "malicious competition amongst our
peers."

What I am doing about it:

- Formal complaint sent to BTCC support
- Regulatory complaints being filed with FINTRAC and FinCEN using BTCC's own published license
numbers
- Full chat transcript saved with screenshots

My advice:

Do not deposit anything on BTCC. Getting money in is easy. Getting it out is where you find out
what this platform really is.

BTCC is a scam. Do not deposit crypto on this platform if you ever want it back. I deposited my crypto over a year ago made a few trades here and there and then when I tried to withdraw it for the first time I get an email saying "our system has found abnormalities with your account" forcing me to KYC. After doing so, I am in a never ending back in forth with email support asking for a withdraw update and them telling me it is under review. They have a live chat bot, email support that takes days to respond, and no phone support. There are so many better options than this one. Being able to withdraw your crypto is a very important part of this process. Stay away. Keep your crypto, don't give it to them.

BTCC demands verification. then they screwed my name up even with the picture of my DL. now i am on eternal message hold. no help at all. my only option is to delete the new account i opened. this is not the service that new customers deserve.

AVOID BTCC AT ALL COSTS – outright fraud and deceptive practices.
I participated in their heavily advertised "1,000,000 USDT New Year Mega Spin" campaign (Feb 2026). My account clearly showed I won 2 DJI drones + SOL + USDT trading funds, totaling ~$8,429 in value. On February 11, 2026, their own VIP support explicitly confirmed the wins in writing: "Yes we can see the records on our end as well… 2 drones."
Shortly after, BTCC suddenly claimed a "technical glitch/bug" (no proof provided) and refused to pay the drones or equivalent unrestricted funds. Instead, they sent me only 6 Solana tokens (worth ~$520 at the time) and a bunch of restricted "trading fund vouchers" that require me to deposit thousands more just to use them — and even then, the principal is locked forever.
This is pure bait-and-switch fraud. The campaign rules (Rule 5) clearly state prizes are distributed unrestricted to the spot wallet within 7 business days — no deposit requirement, no principal lock. They never disclosed these hidden restrictions before I traded and earned the wins.
I’ve filed complaints with the Arizona Attorney General (#XDZMJ-6LL8Q) and DIFI. BTCC has gone completely silent on all my final demands for logs and full unrestricted payout.
Do not trust BTCC. They advertise big prizes to lure deposits and volume, then use "glitch" excuses to keep your money. Thousands in trading volume generated — they kept it all and gave me pocket change in SOL.
Stay far away. Report them if you’ve been scammed too. More complaints are underway in USA and Hong Kong as well.

BTCC is the biggest ripoff out there..I deposited $200 3/14 than on 3/15 they told me either I deposit $300 more or they would confiscate the $200 I had already gave them and close my account and there was nothing I could do about it..stay away !!

THEY ARE JUST SCAMMER
WHENEVER U GAİN PROFİT THEY WİL CLOSE UR ACCOUNT PERMANENTLY AND THEY WİLL SCAM UR MONEY.
ALSO THEY ARE KEEP U BUSY ACTİNG LİKE URE STUPİD.

Pros: tight spreads, high leverage. No problems that can be created for EU traders. Recommend
Cons: support not so fast but you get personal answers
Nice exchange

They haven't withdrawn my funds for 4 days now. I don't recommend depositing on this exchange. They can't give me an exact withdrawal timeframe.