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BTG Eddisons Property Auctions Reviews 

1,063
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 192 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly approach, ensuring pleasant and informative interactions. The service is frequently highlighted as excellent, with many noting the efficiency, clarity, and ease of the auction process from start to finish. People also appreciate the guidance on pricing, which often led to sales exceeding expectations. However, some customers noted concerns regarding unexpected or unclear fees, with instances of charges being disputed or perceived as undue. A few others felt there were issues regarding property values or the auction process, including concerns about the accuracy of information and the bidding process.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, efficiency, and... See more

Service

Consumers find service to be positive, describing it as professional, efficient, and friendly from start to... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the exceptional level of... See more

User experience

Customers consistently note positive experiences with user experience, finding the process very quick, easy,... See more

Price

Clients share positive opinions on price, with many reviewers expressing satisfaction with the achieved... See more

Reviews shaping this summary

Rated 5 out of 5 stars

BTG auction are clear, transparent , updated in real time and very friendly service from the team if you speak with them regarding any queries. all legal packs uploaded early, leaving plenty if tim... See more

Company replied

Rated 5 out of 5 stars

It is 30 years since I last had dealings with Adrian at Mark Jenkinson. My memories are of a charming snd efficient man. Nothing has changed. His clarity on what my expectations from an auction might... See more

Company replied

Rated 5 out of 5 stars

This company are very good communicators. Everything is explained to you & it’s always possible to call someone for advice or latest updates. A great way to sell your property if you want a quicker ro... See more

Company replied

Rated 5 out of 5 stars

We’re a property trader and use BTG on a regular basis. I’ve worked with Scott for many years and he’s always approachable, knowledgeable, and happy to help no matter what’s needed. Suky, the senior... See more

Company replied


Company details

  1. Real Estate Auctioneer
  2. Auction House
  3. Commercial Real Estate Agency
  4. Real Estate Agents

About BTG Eddisons Property Auctions

Written by the company

We are BTG Eddisons Property Auctions

Blending the property auction prowess of Pugh, Mark Jenkinson and SDL, we bring together two centuries of expertise to deliver a five-star service to thousands of people like you, every single year.

From residential homes to commercial premises and land, our property auctions deliver speed, simplicity and certainty to thousands of buyers and sellers across the UK.

Drawing together two centuries of expertise, we deliver a five-star service. With a process that’s proven to work wonders for any person and every property.

What We Do
Building on our strong property auction heritage, BTG Eddisons Property Auctions provides a comprehensive and flexible auction service designed to meet the needs of today’s property market. We sell a wide range of property types including residential homes, commercial premises, mixed-use buildings, development opportunities and land, working with private sellers, investors, corporate clients, local authorities and professional advisors.

Our property auctions are structured to deliver speed and certainty, with clear timelines and transparent terms that give both buyers and sellers confidence from start to finish. By combining traditional auction principles with modern online technology, we make property auctions more accessible while maintaining the integrity and professionalism our clients expect.

Expert Support at Every Stage
From the initial conversation through to completion, our experienced auction team provides hands-on guidance and practical advice tailored to each property and client. This includes realistic pricing strategies, targeted marketing campaigns, and access to a national database of active bidders.

As part of the wider BTG Eddisons group, we are supported by an extensive network of property specialists, allowing us to draw on in-depth local knowledge and specialist expertise whenever required. This integrated approach ensures each lot is positioned to achieve the best possible outcome.

A Trusted Route to Market
Whether you are selling a single property or managing a portfolio, BTG Eddisons Property Auctions offers a reliable and efficient route to market. Our growing bidder database, national reach and proven auction platform means properties are exposed to serious, motivated buyers from across the UK and beyond.

Above all, we pride ourselves on delivering a professional, straightforward service built on trust, experience and results.

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4.8

Excellent

TrustScore 5 out of 5

1K reviews

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4.8

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(1,063)

188 reviews in the last 12 months

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Rated 5 out of 5 stars

A good experience

The process was fairly straightforward but stretched my IT skills. All contact with staff was encouraging.

January 29, 2026
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Reply from BTG Eddisons Property Auctions

Thank you for your 5 star review!

Rated 5 out of 5 stars

My experience

I wasn't sure about using a property auction but the whole process was really easy with the staff making my decisions clear and simple with the best advice.
This included helping with out of service issues which wasn't expected from SDL.
I can only speak for myself and the whole team guided me accurately and stopped me from making errors which resulted in an absolutely amazing outcome.
I am so glad I chose this company and hope whoever reads this review has the help and success that I had.
A huge thank you to all at SDL for an amazing service and unbelievable result on auction day.
Thank you all so much.

January 30, 2026
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Reply from BTG Eddisons Property Auctions

Thank you for your 5 star review and wonderful comments. Congratulations on your sale.

Rated 5 out of 5 stars

A comfortable experience for auction newbies.

Rob visited the property with us and patiently explained how the auction process works. Having assessed the property he gave us realistic expectations and suggested the appropriate time to proceed. On auction day the property sold for a most acceptable price. Rob telephoned us that day to update us and give us a time scale for completion of exchange.

January 28, 2026
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Reply from BTG Eddisons Property Auctions

Thank you for your 5 star review and feedback for Rob and the team. Congratulations on your sale!

Rated 5 out of 5 stars

SDL are totally professional and competent,who provide a 5 star service.

Such an impressive service.It took all the anxiety and guesswork out of conveyancing and the whole auction process.
I was very well looked after by Scott Light who went above his remit.
There was cohesion and capability massively on show.
Nothing was too much trouble for Scott Light who was my personal auction advisor .
I have gone down the usual route of Estate Agent , solicitor arrangement.
On both occasions there were so many problems...mainly expensive delays and ineptitude.
No such problems with SDL..Plain sailing.
I have no doubt in recommending SDL to all my friends in considering buying or selling a house.
It's so stressful buying and selling a house..but SDL make the journey so much easier.S

January 29, 2026
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Reply from BTG Eddisons Property Auctions

Thank you for your 5 star review and feedback on Scott and the team. Congratulations on your sale!

Rated 5 out of 5 stars

Sdl house auction

As a complete novice in house auctions,i must say I was slightly nervous on the lead upto auction day, sdl went above and beyond in every department,they explained everything to me in a way I could easily understand,once the auction had ended the staff couldn't have been any better. I have rarely seen seen such a professional company offering such fantastic customer service.A+++

December 19, 2025
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Reply from BTG Eddisons Property Auctions

Thank you for your 5 star review. We're pleased to hear you enjoyed your auction experience.

Rated 3 out of 5 stars

I give it a provisional 3

I give it a provisional 3 because I am only just into the process of buying for the first time. Nothing bad has happened and I'm so far satisfied with the price I have paid. There is a risk element as some vital info was unobtainable before I bid so it's a case of basing choices on whatever you can glean. Insuring a property to which you have no access you are not able to answer vital questions or give reassurances about whether the property will be inspected internally between exchange and completion. The guide pricing was a bit crazy and I spent hours researching a plot of land guided at £15,000 which sold for £150,000. In the end I bid on 8 properties, 7 of which went way beyond the guide price. The staff at SDL are helpful, but unfortunately they don't have all the info required by the insurance companies. If all goes well and if the seller makes sure nothing happens to it for the next 6 weeks, I'd up my rating to 4*. I guess SDL assume that everyone is a seasoned developer who knows the ropes and not a nervous first-timer.

December 18, 2025
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Reply from BTG Eddisons Property Auctions

Thank you for taking the time to leave us your review and congratulations on your purchase. If there is any further information you require about your new property, your solicitors should be able to approach the seller's solicitors with these questions. We do understand than not everyone is an experienced auction purchaser and we do try to help and guide as much as we can during the process. If there's anything else we can help with, please call our team on 0800 046 5454.

Rated 4 out of 5 stars

My nominated auction buddy

My nominated auction buddy, for the telephone bidding was excellent as we're the all the other staff at SDL

December 18, 2025
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Reply from BTG Eddisons Property Auctions

Thank you for your review! We're pleased to hear you enjoyed your auction experience.

Rated 5 out of 5 stars

Professional from beginning to end

Professional from beginning to end. Great experience from Robert Stone (Director of Auctions), who I met initially at the property, Emma Holmes (Property Manager), Christopher Beardsley-Turton (Sales Negotiator), Olivia Davis (Finance Assistant), and last, but not least, Paul Brown and his team at Savidge & Brown. The marketing of the property, handling the subsequent visits and sale I could not fault. Superb communication - if I needed to get hold of anybody, it was never an issue. I would highly recommend SDL for both commercial and residential auctions. Especially if you are looking for the best price and a quick sale.

November 12, 2025
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Reply from BTG Eddisons Property Auctions

Thank you for your 5 star review and wonderful feedback on Robert, Emma, Chris and Olivia. We're pleased to hear you enjoyed your auction experience - congratulations on your sale!

Rated 5 out of 5 stars

Exceptional auctioneers

Exceptional auctioneers – truly outstanding results

SDL Property Auctions delivered an outstanding service from start to finish. From the very first conversation, the team demonstrated professionalism, transparency, and a level of expertise that immediately inspired confidence.

This was a complex sale under significant time pressure, yet SDL handled every aspect with absolute precision. Communication was clear, proactive, and reassuring throughout, the legal pack and marketing were prepared efficiently, and the auction itself was expertly run — achieving a result that genuinely exceeded expectations.

What sets SDL apart is the calibre of their people. They combine commercial sharpness with real human understanding, taking the stress out of what could otherwise be an overwhelming process. I felt fully supported at every stage and knew the sale was in safe hands.

If you want auctioneers who are knowledgeable, decisive, and results-driven — while still being approachable and supportive — SDL Property Auctions are simply first-class. I would not hesitate to use them again or recommend them without reservation.

December 19, 2025
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Reply from BTG Eddisons Property Auctions

What a wonderful 5 star review. Thank you for taking the time to leave us such great feedback. We're pleased that you enjoyed your auction experience with us - congratulations on your sale!

Rated 1 out of 5 stars

Recently bid on a property which was…

AVOID AVOID AVOID. Recently bid on a property which was described very positively by the auctioneer on the live video cast. As it turns out, the property is mostly empty in an almost derelict state. I feel the auction description and auctioneers comments about the property was inaccurate. I therefore wanted to cancel the transaction. SDL would not accommodate this and kept insisting I go ahead with the purchase. I feel I was deceived by SDL in how they portrayed the property and to what the property actually is. I would recommend you do not trust what SDL website says about the property and how the auctioneer describes the property. Furthermore, refused to contact the seller on my behalf to mutually cancel the transaction. Instead they were focused on getting more and more money out of me towards a purchase they misrepresented. SDL took 2000GBP out of my card which I used to register on their website. They buyer fee was 1800GBP. still they insisted the buyer fee is outstanding as the 2000GBP was put towards the deposit of a purchase that should be cancelled. I understand I have forfeited the buyer fee by bidding on something. However it is deceitful they are using the 2000GBP towards the deposit and not towards the buyer fee. I would like the transaction cancelled and SDL should be honest about the property they are selling before it gets relisted.

December 17, 2025
Unprompted review
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Reply from BTG Eddisons Property Auctions

We’re very sorry to receive your feedback and would like to address your points. We believe we know the property you are referring to, however we don’t have any reference of a Lakhwinder Singh purchasing with us so we can’t provide specific information.

Anyone registering to bid in our auctions, agrees to our terms and conditions which clearly state that we have authority to exchange contracts on their behalf on the fall of the hammer. This is a legal process and as such, the buyer and seller cannot subsequently change their mind. Once the contracts are exchanged, any discussion regarding the sale needs to be carried out by the buyer’s solicitor and the seller’s solicitor.

Our terms and conditions also state that a minimum £5,000 (or specified % of the purchase price) will be taken immediately as a deposit from the bidder’s payment details provided and that any buyers/additional fees – clearly stated in the sales details and legal pack – will be taken in addition at the point of exchange.

In terms of the details on the property listing, this information was provided to us by the sellers so if you have any concerns with its validity, you should ask your solicitors to bring this up with the seller’s solicitors directly.

We understand you have spoken with our team, who have also relayed the information above, and we hope that your solicitors are able to come to an agreement with the seller’s solicitor to your satisfaction.

Rated 5 out of 5 stars

The lady that sold my property was…

The lady that sold my property was really great what good asset to the company you should be grateful for some body as good as she his she 5stars Frank m Heath

December 16, 2025
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Reply from BTG Eddisons Property Auctions

Thank you for your 5 star review!

Rated 5 out of 5 stars

Excellent Service!

The members of staff were extremely helpful and made the process extremely easy.

November 28, 2025
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Reply from BTG Eddisons Property Auctions

Thank you for your 5 star review!

Rated 5 out of 5 stars

Great Team at SDL

I’ve had a very good experience with SDL Auctions - Dean and Nicci have been exceptional, very responsive to our queries and helped us thoroughly with our purchase..

Thank you SDL team 🙏🏼🏠

November 25, 2025
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Reply from BTG Eddisons Property Auctions

Thank you for your 5 star review. It's great to hear you had such a great experience with Dean, Nicci and the team.

Rated 1 out of 5 stars

BEWARE OF HIDDEN FEES!!!

BEWARE OF HIDDEN FEES!!!
Buying a property at auction, I was charged an extra £1,500 by SDL.
So I was already aware that there is buyers auction fees, the sellers search fees, the sellers auction fees and the sellers legal fees, plus stamp duty of course and your own legal fees. This extra £1,500 came as a surprise, as I had already paid £1,500 auction fee on the fall of the hammer! I even got the invoice stating this, with PAID stamped across it!
When challenged by my solicitor, SDL said that the £1,500 was commission!
It had been mislabelled! Wow! What a rip off!!! Not happy about that!

November 3, 2025
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Reply from BTG Eddisons Property Auctions

We’re disappointed to receive your review and would like to address your complaint.

We can confirm that we absolutely do not have any hidden fees. In fact, we go above and beyond other auctioneers in ensuring all our fees are clear from the outset and ask all seller solicitors to include a summary of fees sheet in the legal pack.

Our legal manager has looked into your purchase, and we can see that, although the seller’s solicitor was not willing to provide a completed summary of fees form in connection with this sale, all the fees for your property were fully and clearly set out in the auction contract in the legal pack. We can also see that you read the legal pack 3 weeks prior to bidding in the auction.

We are sorry to hear that your auction experience wasn’t an entirely positive one, however we’d like to congratulate you on your auction purchase and wish you all the best with your new property.

Rated 5 out of 5 stars

Can’t recommend this company enough

Can’t recommend this company enough. I spoke with Scott who appraised my situation accurately within minutes and gave really good, honest advice. No sales pitch, cut through all the c@@p and restored my faith in people operating in the property market. If I needed an auctioneer in the future this company would be my first call.

November 24, 2025
Unprompted review
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Reply from BTG Eddisons Property Auctions

Thank you for your wonderful 5 star review and feedback on Scott and the team. Congratulations on your sale!

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