Bubblegum Balloons Reviews 

437
•
TrustScore 3.5 out of 5

3.7

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Rated 1 out of 5 stars

Really poor. I’ve ordered from Bubblegum a number of times over the years and was initially impressed. However the last two times I’ve ordered balloons for my children’s birthdays, the balloons have a... See more

Company replied

Rated 5 out of 5 stars

Excellent delivery, everything as expected and delivered via DPD intact. The best thing is that 4 months on and my daughter’s balloons are still going! They are full and show no signs of loosing ai... See more

Rated 5 out of 5 stars

Bubblegum balloons have created various number stacks and balloon garlands for me and all have been incredible. Most recently we were let down by another company 3 hours before a party and bubblegum b... See more

Rated 5 out of 5 stars

Excellent website and great product options. So nice to find somewhere that will offer any number of individual numbered balloons and ability to include gift card as a lot of sites don’t. (Ballons w... See more

Company details

  1. Balloon Store
  2. Gift Shop

Written by the company

Bubblegum Balloons deliver inflated helium-filled balloons via the post. Providing personalised balloon deliveries for all occasions, the balloon-in-a-box service is the perfect way to surprise and delight a loved one.


Contact info

3.7

Average

TrustScore 3.5 out of 5

437 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 75% of negative reviews

Typically replies within 48 hours

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3.7

All reviews

(437)

27 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic Balloons

Balloons arrived on time. They looked fantastic. Balloons were for 3 different people celebrating birthdays the same evening, very easy to order.
No fuss at all. Will definitely order from Bubblegum again.

February 19, 2024
Unprompted review
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Reply from Bubblegum Balloons

Thank you for your order and your review, We are so happy you were happy with the experience you have received and we look forward to your next order 🎈

Rated 1 out of 5 stars

the box was damaged and can see inside…

the box was damaged and can see inside I wanted to surprise my wife but didn't work because she could see the inside of box

February 14, 2024
Unprompted review
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Reply from Bubblegum Balloons

Thank you for your review and we are sorry to hear the box was damaged in transit. We hope the balloon itself was ok and was still enjoyed. If you still have images of how you received your order please can you email customerservices@bubblegumballoons.co.uk. Thank you

Rated 5 out of 5 stars

Perfect

Easy to order from a good selection and very efficiently delivered

March 1, 2024
Unprompted review
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Reply from Bubblegum Balloons

Thank you for your review we are so please you were happy with our services 🎈

Rated 5 out of 5 stars

Amazing choice

Amazing choice, and great service. I called up to check on my tracking ans I’d missed the confirmation emails and got immediate super friendly service and all the info I needed. Balloons arrived perfectly the next day and were perfect! Highly recommend

February 13, 2024
Unprompted review
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Reply from Bubblegum Balloons

Thank you for your review, we are so pleased you were happy with your order and we hope we can supply you with balloons for your next occasion 🎈

Rated 5 out of 5 stars

Delightful experience!

Balloons were delivered on time, well packed and in great condition. They were for a surprise engagement and the recipients absolute loved them including picture balloons

February 18, 2024
Unprompted review
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Reply from Bubblegum Balloons

Thank you for your review and we love to hear the recipients enjoyed their surprise too. Thank you for choosing our services and if we can help at the wedding please send us an email 🎈

Rated 5 out of 5 stars

Arrived right on time and all the…

Arrived right on time and all the balloons were beautiful and perfect for the occasion! It's actually nearly 3 weeks later and I still have 14 cute heart balloons on my ceiling filly inflated!

February 14, 2024
Unprompted review
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Reply from Bubblegum Balloons

Thank you so much for your review. Amazing to hear you are still enjoying the balloons nearly 3 weeks on too! Thank you for choosing us for your special occasion and we hope we can help supply balloons again in the future 🎈

Rated 5 out of 5 stars

Amazing!

The delivery was spot on, on time, the advice about delivery times was very helpful. (They advised that dpd delivery should be the day before the date you want).
The balloons themselves were fantastic! Very cool and it's been 2 weeks since they were delivered, and although they are deflating slowly, they are still floating! Brilliant quality.

February 10, 2024
Unprompted review
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Reply from Bubblegum Balloons

Thank you for your review, amazing to hear after 2 weeks you are still enjoying the balloons 🎈Thank you for choosing us to celebrate your occasion and we hope we can assist you again in the future

Rated 5 out of 5 stars

Great service

I took a chance and ordered personalised balloons for my daughter’s birthday just 1 day before. I wasn’t really expecting much but was delighted it arrived on time the next day which was even a Sunday. I got regular updates and was notified when it was delivered to her university accommodation. Great service. Would recommend 👌🏾

February 11, 2024
Unprompted review
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Reply from Bubblegum Balloons

Thank you for your review and pleased to hear you were delighted with your order. Thank you for choosing us to send balloons for a special occasion and we hope we can assist you again in the future 🎈

Rated 5 out of 5 stars

Delivered on time

Delivered on time, easy to order and great quality

February 9, 2024
Unprompted review
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Reply from Bubblegum Balloons

Thank you for your review we really appreciate it 🎈

Rated 5 out of 5 stars

Good Quality and Packaging, & Time Saving

I had my wife’s birthday party in a restaurant in Brighton. Balloons arrived in perfect condition and on time. The packaging was good. Some balloons deflated in one day but it did survive very well for the birthday party. Overall, balloons have a good quality. And I personally don’t have time to find customisable balloons in local stores, so I have chosen Bubblegum Balloons to find them. It certainly didn’t save my money but it saved my time.

January 27, 2024
Unprompted review
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Reply from Bubblegum Balloons

Thank you for your review and so please the balloons could be enjoyed as intended. We are sorry to hear some of the balloons didn't last as long as expected. As per our T&Cs if you email customer services at the time of the fault the team will see what they can do to help resolve the situation. We hope we can supply you with balloons again in the future 🎈

Rated 1 out of 5 stars

Severely disappointed ……..I ordered the…

Severely disappointed ……..I ordered the balloons for my daughter’s 18th two days in advance and was happy they arrived in time. With that, I paid a fortune for the 18 and extra little balloons - a few little ones arrived deflated. I also splurged on the named balloon which was in fine condition but the bunch of balloons with the champagne glass and love hearts was not ok. The champagne glass deflated in one day down to virtually nothing which was really disappointing. I emailed customer service on the weekend and did not expect to hear back from them but, I have not heard back this week! These balloons are extremely expensive and in a cost of living crisis to pay near £100 on balloons, I expect them to arrive in perfect condition and if they do not, I expect customer service to react quickly. I’m asking for money back as they were faulty and thus, not worth £100. Let’s see if they get back to me but I’m rating them only one star down to the price, deflated balloons and lack of service. I won’t be using them again if this is how they treat a disappointed customer.

January 13, 2024
Unprompted review
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Reply from Bubblegum Balloons

Good Morning Margaret, Thank you for your review, which we are sorry to see you have written before we had the opportunity to respond. I have seen your email that was sent to us on Sunday morning and have responded, please accept my apologies I work Tuesday to Saturday so just saw your email on my return this morning which would have been stated on the out of office email. I will await your response to come to a resolution for the issue with your order which we are very sorry to see.

Rated 5 out of 5 stars

Great customer support!

In short, the customer service at Bubblegum Balloons is fantastic!

Today, DPD some how managed to fail finding my house (even though they have delivered here many many times), thus my wife’s 40th birthday balloons were not delivered!

DPDs customer service were no help at all and told me the delivery would happen another day! That was no use to me, epic fail.

A call to Bubblegum Balloons customer service however was a whole different story, what a breath of fresh air! The lovely lady I spoke to couldn’t do enough to help me. They put a new batch of balloons together for me (at no further charge) and I was able to collect them within an hour!

Thank you so much! Great quality balloons with fantastic customer service 👍

January 3, 2024
Unprompted review
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Reply from Bubblegum Balloons

Thank you so much for taking the time to review our services. Sometimes the delivery part of the process which is out of our control with DPD can let us down but so pleased the team were able to resolve the situation for you. We hope your wife enjoyed her balloons and we hope to supply you again with Balloons in the future 🎈

Rated 5 out of 5 stars

Excellent quality and service

Excellent quality and service. Couldnt fault it. Will definitely purchase from here again!

December 18, 2023
Unprompted review
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Reply from Bubblegum Balloons

Thank you for your review and we are so pleased you were happy with your order. We look forward to your next order with us 🎈

Rated 4 out of 5 stars

Arrived on time and looked great

Arrived on time and looked great. Started to deflate relatively quickly in comparison to other helium balloons, otherwise I'd give it a 5. Like the fact they'll recycle the foil balloons too

November 3, 2023
Unprompted review
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Reply from Bubblegum Balloons

Thank you for your review and we are sorry to hear there was an issue with your order. As per our terms and conditions if you are able to email us with images regarding the issue we can investigate and arrange a resolution for you.

Rated 2 out of 5 stars

Good if you don't need them for a specific date...which is unlikely.

I ordered balloons for my sons birthday. I made sure to order them early in case of delays etc but obviously you can't order too early otherwise the balloons wont look their best for the big day. Long story short, they didn't arrive. The company they used to deliver lied and said they had attempted the delivery. Untrue. I was home all day and have cameras on my house so I know nobody came by. They then refused to let me go and collect them from the depot as it was dangerous due to covid. Well we are in the end of 2023 by this point so I don't see how that's a valid excuse. The company weren't very sympathetic and said I could have a 10% discount off my next purchase or something but you get that with your order anyway so I got nothing back essentially. They said they would make sure they would arrive by Monday. My son's birthday would have been the previous friday so that was no good to me either. My husband managed to obtain the balloons by driving half an hour to the depot, kicking off a HUGE fuss at the gates and luckily they took pity on us due to our son being special needs and they were to help him understand it was his birthday. Once we got hold of the balloons they were good but it was not worth all the fuss to actually get them. We are very disappointed with our experience and will not be ordering again. Will save myself the grief next time and go to physically get them from shops.

October 6, 2023
Unprompted review
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Reply from Bubblegum Balloons

Thank you for your review. We understand the excitement and anticipation that accompanies the arrival of such a product, and it is truly regrettable that the expected delivery timeframe was not met due to circumstances beyond our control. Upon investigating the matter, it came to our attention that the delay was caused by an unforeseen issue with the delivery service provided by DPD. We are pleased you were able to retrieve the balloons from DPD and the balloons still enjoyed for the occasion intended for. We are sorry that the delivery part of the process let us down on this occasion but we do hope we can try and restore your faith in using our services again.

Rated 5 out of 5 stars

Absolutely beautiful balloons…

Absolutely beautiful balloons,I ordered the Elf Arrival hot air balloon and it is stunning, I received it on the 29th November and it’s still as perfect as the day it arrived! Amazing! Best service and Best balloons and so much choice. I’m so happy I found you guys! I’ll never buy my balloons anywhere else. Thank you so much 🥰

November 29, 2023
Unprompted review
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Reply from Bubblegum Balloons

Thank you for your lovely review and so pleased you were happy with your order. We look forward to your next order 🎈

Rated 5 out of 5 stars

The best balloon company

Fast reliable delivery and great range of quality products - I have always used Bubblegum Balloons for family celebrations and particularly my daughter’s big events whether, university graduation, milestone birthdays- they have the best range of products and their balloons always make a lovely surprise and really add to the occasion. The balloons really last well and we are currently enjoying the 21st birthday balloons (with a teddy bear and pastel balloons) several weeks later! Bubblegum always deliver on time which really matters when you are planning a surprise. I love the way they keep updating their range too. So thank you bubblegum balloon team!!

December 1, 2023
Unprompted review
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Reply from Bubblegum Balloons

Thank you for your lovely review and for choosing us for all of your occasions! Its always lovely to hear how much of a surprise and joy the balloons gives to our customers🎈

Rated 5 out of 5 stars

Ease in Ordering, even Overseas

I live in the States but my niece lives in London. While looking for unique birthday ideas, I found Bubblegum Balloons. Setting up the delivery was easy, plus they have an awesome selection. The balloon I chose was even bigger in person & was beautifully customized. I recommend this company & would use them again in the future.

November 28, 2023
Unprompted review
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Reply from Bubblegum Balloons

Thank you for your review and for choosing us to deliver balloons for a special occasion 🎈

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