Always prompt care and service to any assistance. Reliable and a comfort to know there is always someone there. Such a shame that Buddi will soon be discontinued.
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See what reviewers are saying
This company is excellent. Help is at hand whenever needed and the phone is answered promptly and problem sorted. Just wouldn’t be without it though when I am charging the battery it sometimes goes... See more
Company replied
I purchased the Buddi System quite a many years ago for my wife who suffered dementia. It provided everything that I, as a carer, needed. My wife has now passed away but I have developed a serious... See more
Company replied
Easy to use website. Questions answered by knowledgeable staff, promptly. Equipment arrived quickly. Software easy to install, connect and operate. System tested and staff responded efficiently. Any c... See more
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Company details
Written by the company
Buddi – a go anywhere, personal alarm with automated fall detection sensor and alert service.
Contact info
17 Church Street, WD3 1DE, Rickmansworth, United Kingdom
- 0800 978 8800
- sales@buddi.co.uk
- buddi.co.uk
4.3
Excellent
230 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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It’s never worked and I want to end it.
November 25, 2020
Reply from Buddi
Dear Caroline,
Thank you very much for taking the time to write this review. We sincerely apologise for the disappointment that you have had with Buddi.
We have checked your account and can see that in December 2019 you contacted us about your wristband, but we have not heard back since. We always strive to deal with our customers problems in an extremely professionally manner and will always fix any problem that you present us with.
Should you wish to cancel your account please let us know by calling us on 0800 978 8800 or emailing us at support@buddi.co.uk.
Once again, we do apologise for the past problems you have encountered but rest assured our 24/7 customer service is always here to help solve any problem that you encounter.
Kind regards,
The Buddi Team
This has been a life line to our Mum…
This has been a life line to our Mum and our family. She says good morning and goodnight... we know she is safe. Also when she has had a fall or knock one of her 5 buddies responds immediately... this is an invaluable tool for her to feel we are right there by her side. Our family would highly recommend!
November 23, 2020
Reply from Buddi
Dear Maureen,
Thank you very much for taking the time to write this review. We are so happy that you have enjoyed our service and will continue to improve our product to help provide peace of mind to you and your family. We are especially happy that our product has helped your family feel more connected to each other as this is something we really believe in.
Please feel free to get in touch any time to our 24/7 customer service if we can help you with anything else at all. Once again we are so grateful that you have chosen Buddi and we will continue to provide the best service we can.
Very best,
Buddi
I purchased Buddi for my mother…
I purchased Buddi for my mother following a number of falls. Unfortunately the product has been a total disappointment and has spent more time not working at all than working. Sent back a few times for replacement but still the same problems. Would not recommend as gives no peace of mind or reliable protection.
November 23, 2020
Reply from Buddi
Dear Jonathan,
Thank you very much for taking the time to write this review. We sincerely apologise for the disappointment that you have had with Buddi.
We have checked your account and can see that in January 2019 we replaced the Buddi wristband as it was not working to its full potential. Then in June 2019 we replaced the Buddi Clip as you had encountered some problems with this. We always strive to deal with our customers problems in an extremely professionally manner and will always fix any problem that you present us with. Since June 2019, we have not received any further issues from your account and please feel free to reach out in the future if you encounter any issues.
Once again, I do apologise for the past problems you have encountered but rest assured our 24/7 customer service is always here to help solve any problem that you encounter.
Kind regards,
Buddi
Works well
Works well. The only slight issue with it is that getting the wristband to charge can sometimes be hit and miss.
November 23, 2020
Reply from Buddi
Dear Roger,
Thank you very much for taking the time to write this review. This is extremely helpful feedback as we are always looking to improve our service. We are constantly working to improve the charger function and rest assured that this will be improved in the future. We hope our product still provides you some sort of peace of mind and will continue working to improve.
Please feel free to get in touch any time to our 24/7 customer service if we can help you with anything else at all. Once again we are so grateful that you have chosen Buddi and we will continue to provide the best service we can.
Very best,
Buddi
Excellent product and equally…
Excellent product and equally importantly excellent service from the control centre folk
November 20, 2020
Reply from Buddi
Dear Nigel,
Thank you very much for taking the time to write this review and for the 5 stars! We are so happy that you have enjoyed our service and will continue to improve our product to help provide peace of mind.
Please feel free to get in touch any time to our 24/7 customer service if we can help you with anything else at all. Once again we are so grateful that you have chosen Buddi and we will continue to provide the best service we can.
Very best,
Buddi
Excellent professional service...
November 18, 2020
Reply from Buddi
Dear Gary,
Thank you very much for taking the time to write this review and for the 5 stars! We are so happy that you have enjoyed our service and will continue to improve our product to help provide peace of mind to you and your family.
Please feel free to get in touch any time to our 24/7 customer service if we can help you with anything else at all. Once again we are so grateful that you have chosen Buddi and we will continue to provide the best service we can.
Very best,
Buddi
Buddi is an excellent service
Buddi is an excellent service , without the dedicated staff at buddi we would have lost mum , we owe them a lot
November 18, 2020
Reply from Buddi
Dear Paul,
Thank you very much for taking the time to write this review and for the 5 stars! We are so happy that we have made a difference to your life and we thank you for choosing Buddi. We will continue to provide the best service that we can to keep your mum safe.
Please feel free to get in touch any time to our 24/7 customer service if we can help you with anything else at all. Once again we are so grateful that you have chosen Buddi and we will continue to provide the best service we can.
Very best,
Buddi
Gives me a great feeling of security
Gives me a great feeling of security. Wear it constantly
November 18, 2020
Reply from Buddi
Dear Charles,
Thank you very much for taking the time to write this review and for the 5 stars! We are so happy that we have helped to give you a great feeling of security and will try our very best to continue doing this in the future. We are always looking to improve our products and enable elderly independence in the best way we can.
Please feel free to get in touch any time to our 24/7 customer service if we can help you with anything else at all. Once again we are so grateful that you have chosen Buddi and we will continue to provide the best service we can.
Very best,
Buddi
Does not always go off when i expect it…
Does not always go off when i expect it to, but also goes off when i don't expect it. A bit temperamental. The service from the staff in the call centre is excellent.
November 16, 2020
Reply from Buddi
Dear Elaine,
Thank you very much for taking the time to write this review. This is extremely helpful feedback as we are always looking to improve our service. We are constantly working to get the fall detection system even more sophisticated. We hope our product still provides you some sort of peace of mind and will continue working to improve.
Please feel free to get in touch any time to our 24/7 customer service if we can help you with anything else at all. Once again we are so grateful that you have chosen Buddi and we will continue to provide the best service we can.
Very best,
Buddi
Quite reliable tech
Quite reliable tech, excellent response times and cooperation with the alarm centre. Occasional over-sensitivity on the wrist band would be one point, and it would be good if there were a reasonably generous transfer scheme for loyal customers to the new phone + wristband tech, as it necessitates a change of units.
November 16, 2020
Reply from Buddi
Dear Alexander,
Thank you very much for taking the time to write this review and for the 5 stars! Your feedback is so important to us, as we are constantly striving to improve our service. I will pass over your comments on the over sensitivity to the design team and the idea for the transfer scheme to the management team.
Please feel free to get in touch any time to our 24/7 customer service if we can help you with anything else at all. Once again we are so grateful that you have chosen Buddi and we will continue to provide the best service we can.
Very best,
Buddi
I use buddi for my disabled son
I use buddi for my disabled son, who sometimes gets lost when travelling alone on public transport. The buddi technology has allowed me to ‘rescue’ my son on several occasions. It is a simple, straightforward system that works consistently well. Also, it has always been a pleasure to speak to the people at buddi.
November 16, 2020
Reply from Buddi
Dear John,
Thank you very much for taking the time to write this review and for your kind feedback. We are so happy to have been able to help your family and will continue to do so to the best of our ability.
Please feel free to get in touch any time to our 24/7 customer service if we can help you with anything else at all. Once again we are so grateful that you have chosen Buddi and we will continue to provide the best service we can.
Very best,
Buddi
Dear Buddi
Dear Buddi
I ordered a Buddi several years ago as I was experiencing more falls, both indoors and outside, resulting in broken bones and hospital attendances. The family were worried and chose this system to help protect me. Buddi is excellent, but the monthly outlay is quite expensive. I have not tended to use it so much since I started to use a tri-walker when shopping, etc., but it remains useful when I am gardening. If my husband is not with me, he should be contacted should I fall outside, which is reassuring. From Diana Faulkner.
November 12, 2020
Reply from Buddi
Dear Diana,
Thank you very much for taking the time to write this review and we are so happy to hear about your experience with Buddi. We understand that the monthly outlay may be quite expensive but this ensures we can provide you with the best service and continue to improve our offerings. We hope you continue to enjoy your gardening and that Buddi can give you the peace of mind you deserve.
Please feel free to get in touch any time to our 24/7 customer service if we can help you with anything else at all. Once again we are so grateful that you have chosen Buddi and we will continue to provide the best service we can.
Very best,
Buddi
My mother broke her clip and needed it…
My mother broke her clip and needed it replaced (though it did still work) and this was done very quickly - next day. Whenever there is a problem the helpdesk and technical have been excellent.
November 12, 2020
Reply from Buddi
Dear Anthony,
Thank you very much for taking the time to write this review and for the 5 stars!
Please feel free to get in touch any time to our 24/7 customer service if we can help you with anything else at all. Once again we are so grateful that you have chosen Buddi for the care of your mother and we will continue to provide the best service we can.
Very best,
Buddi
Buddi provides peace of mind
I am a fully active 74 year old but I have had a stroke and a few heart problems. My Buddi gives me peace of mind that no matter where I am, I am not alone. It also stops my family worrying about me when I am out, be it on my cycle or in a hotel. I hope never to use it but it is a very cheap insurance to provide security and stops everyone worrying.
November 11, 2020
Reply from Buddi
Dear Peter,
Thank you very much for taking the time to write this review. We are so happy that we have helped to give you peace of mind. You are never alone when you are wearing Buddi!
Please feel free to get in touch any time to our 24/7 customer service if we can help you with anything else at all. Once again we are so grateful that you have chosen Buddi and we will continue to provide the best service we can.
Very best,
Buddi
Absolutely brilliant product and service
I brought a Buddi for my mother four years ago after she had a heart attack. It is absolutely excellent it gives my sister and I peace of mind as well as my mother. The day to day service is fantastic and the customer service when you have an issue or a problem is the best I have ever encountered. If you have someone you care about who lives on their own or someone who wants a little more confidence to go out on their own then this is a must. I can't recommend this product highly enough it's some of the best money I have ever spent.
November 11, 2020
Reply from Buddi
Dear G Foster,
Thank you very much for taking the time to write this review and for the 5 stars! Your recommendation is so great for us to hear and shows to us we are going in the right direction to give everyone peace of mind.
Please feel free to get in touch any time to our 24/7 customer service if we can help you with anything else at all. Once again we are so grateful that you have chosen Buddi to care for your mother and we will continue to provide the best service we can.
Very best,
Buddi
Fantastic service
Fantastic service, used for 5 years to keep my Dad safe. It gave him and us reassurance and enabled him to retain his independence- priceless. The team were always on hand with a friendly service - can’t thank them enough. They should be very proud of the service they support
November 9, 2020
Reply from Buddi
Dear E Hanna,
Thank you very much for your kind review. We are so happy that we have helped to keep your Dad safe for the past 5 years and will try our very best to continue doing this in the future. We are always looking to improve our products and enable elderly independence in the best way we can.
Please feel free to get in touch any time to our 24/7 customer service if we can help you with anything else at all.
Very best,
Buddi
This is the second Buddi I have bought
This is the second Buddi I have bought. The first was for my mum - old style with a base unit. No issues at all. Excellent.
The second, bought more recently for my husband, has clip charger for the wristband and this is not as effective in charging. Often starts to charge but then stops - I've had to use elastic bands and bulldog clips to clamp the clip to the wristband in order to get a charging connection. The wristband is very tight and sometimes falls off, not always alerting the call centre. The two fastening metal studs seem to have tarnished badly.
However,when everything is charged, this does exactly what is says on the tin and is a great asset in keeping my folks safe. The call handlers are excellent at their job, always courteous and make sure all is ok before they end the call.
November 5, 2020
Reply from Buddi
Dear Veda,
Thank you very much for your feedback. We are delighted to hear of how our product has helped your mother and husband.
Regarding the second device you have purchased, we are aware of the charging issue and are currently working to resolve this. Thank you for your kind feedback with regards to the rest of our service, we always do our best to keep your folks safe!
Please feel free to get in touch any time to our 24/7 customer service if we can help you with anything at all.
Kind regards,
Buddi
If Vulnerable Get One!
Excellent company that supplies a communication aid for vulnerable people.
I’ve been a customer for many years and I no of other people that also have a Buddi device.
It’s just a shame that some of the people that I also no that would benefit from having one haven’t listened to me as yet but maybe one day they will.
October 31, 2020
Reply from Buddi
Hi Peter,
Thank you for taking the time to write this review and for the 5 stars!
We are extremely happy that Buddi has been useful for yourself. If we can be of any further help, please do let us know.
Very best,
Buddi
Does not charge and strap is too small and not available in larger sizes.
I purchased this for my mother after a fall, it arrived quickly and looked well made. Plugged in the clip which I had purchased as my 84 year old mother does not have a mobile phone. That charged quickly and showed a green light in about 1 hour, the wrist strap showed no lights so I contacted customer services who I must say answered quickly and are very good. The man said to remove the white cartridge from the strap and put that in the charger but it still did not charge after wiggling and wedging it with a piece of plastic I managed to get it to charge but it took several hours not the 1 hour as I was told. The man on customer services ordered a new charger which arrived 2 days later but again would not charge the wrist strap. I decided that as it holds a charge for approximately 2 weeks that I would be able to get it to charge with the plastic wedge when I visited so decided put it on my mothers wrist. Unfortunately the strap is so small it did not fit so I contacted customer services to see if I could get a larger size but was told "they are one size only" I measured the smallest wrist size adjustment to the largest wrist it will fit they are 10cm (4") wrist to a 19cm (7.5") wrist. 10cm seems very small and I can't imagine that fitting anyone apart from a baby and the largest size is only 19cm an average size person. My mother who suffers from oedema and has a high chance of falling has a wrist size of 23cm it would be very easy for this company to produce silicone straps in different sizes, imagine if we all had to wear shoes the same size!!!!!
June 13, 2020
Unprompted review
Reply from Buddi
Dear Linda,
Thank you very much for your review. This is extremely helpful feedback as we are always looking to improve our service.
Our newly designed strap will be launching next year and we think this will be a great fit for your mother. Please feel free to call us on 0800 978 8800 and we would love to arrange your mother to receive the new strap when it is ready.
Kind regards,
Buddi
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