Always prompt care and service to any assistance. Reliable and a comfort to know there is always someone there. Such a shame that Buddi will soon be discontinued.
Company replied
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See what reviewers are saying
This company is excellent. Help is at hand whenever needed and the phone is answered promptly and problem sorted. Just wouldn’t be without it though when I am charging the battery it sometimes goes... See more
Company replied
I purchased the Buddi System quite a many years ago for my wife who suffered dementia. It provided everything that I, as a carer, needed. My wife has now passed away but I have developed a serious... See more
Company replied
Easy to use website. Questions answered by knowledgeable staff, promptly. Equipment arrived quickly. Software easy to install, connect and operate. System tested and staff responded efficiently. Any c... See more
Company replied
Company details
Written by the company
Buddi – a go anywhere, personal alarm with automated fall detection sensor and alert service.
Contact info
17 Church Street, WD3 1DE, Rickmansworth, United Kingdom
- 0800 978 8800
- sales@buddi.co.uk
- buddi.co.uk
4.3
Excellent
230 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Always seem to be setting it off…
Always seem to be setting it off unintentional and do not always notice light flashing. Maybe think about incorporating vibration
June 21, 2022
Reply from Buddi
Dear Murphy 2,
Thank you very much for taking the time to write this review and for the 5 stars! We are so happy that you have enjoyed our service and will continue to improve our product to help provide peace of mind. The wristband should vibrate, so please do let our 24/7 Customer Service Team if they can help you with this.
Once again we are so grateful that you have chosen Buddi and we will continue to provide the best service we can.
Kind regards,
The Buddi Team
It is really hard to get the…
It is really hard to get the sensitivity correct - the fall alert goes off frequently even when just moving your arm in normal day to day activities like brushing your teeth. we are very very frustrated with this product.
June 13, 2022
Reply from Buddi
Dear Jean,
We are sorry the wristband is too sensitive for you! A member of our Customer Service Team should be able to change the sensitivity for you.
They can be reached by email at support@buddi.co.uk or by phone on 0800 978 8800.
Kind regards,
The Buddi Team
Reply from Buddi
Dear Mrs Evelyn Pearce,
Thank you very much for taking the time to write this review and for the 5 stars! We are so happy that you have enjoyed our service and will continue to improve our product to help provide peace of mind.
Please feel free to get in touch any time with our 24/7 Customer Service Team if we can help you with anything else at all. Once again we are so grateful that you have chosen Buddi and we will continue to provide the best service we can.
Kind regards,
The Buddi Team
SOS button is too easy to press…
SOS button is too easy to press accidentally. Also, I needed to change the account billing info and contacted customer services. I was told I would be sent an email with a link to enable me to change billing info and it never came.
June 13, 2022
Reply from Buddi
Dear Keely,
Thank you for taking the time to bring our attention the difficulties you have been experiencing with our product and services.
We’re sorry to hear that our services and product have not met your expectations and we apologise for any inconvenience this might have caused you and the wearer.
Since your review, we worked on a solution and followed up in an email to you with a link to update your payment method. We have adopted different methods to resolve this issue to make sure they don’t occur again in the future.
Please feel free to get in touch with our 24/7 Customer Service Team if there is anything else we can help you with.
Once again, we are so grateful that you have chosen Buddi and we will continue to provide the best service we can.
Quick replacement when wriststrap broke.
June 13, 2022
Reply from Buddi
Dear Richard,
Thank you very much for taking the time to write this review and for the 4 stars. We are so happy that you have enjoyed our service and will continue to improve our product to help provide peace of mind.
Please feel free to get in touch any time with our 24/7 Customer Service Team if we can help you with anything else at all. Once again we are so grateful that you have chosen Buddi and we will continue to provide the best service we can.
Kind regards,
The Buddi Team
Life line your buddy in times on needs
Life line
Good value
Good customer care
Uk.base
Remend to anyone may need help
Not old.fashion modern trendy sports band
May 23, 2022
Reply from Buddi
Dear T Bailey,
Thank you very much for taking the time to write this review and for the 5 stars! We are so happy that you have enjoyed our service and will continue to improve our product to help provide peace of mind.
Please feel free to get in touch any time with our 24/7 Customer Service Team if we can help you with anything else at all. Once again we are so grateful that you have chosen Buddi and we will continue to provide the best service we can.
Kind regards,
The Buddi Team
Great after sales.. Not so hot product IMHO.
The product did not, in fact, suit my circumstances for several technical reasons being unexpectedly poor range, poor battery life and the number of elements that needed charging at different intervals.
The after sales service, being most important was excellent as I was allowed to return the product and refunded with no questions asked.
May 19, 2022
Reply from Buddi
Dear Rick
We are sorry that the wristband did not suit your circumstances but are glad that you were pleased with the after sales care.
While technology can be limiting, we work hard to push our development so any feedback from customers is helpful. Thank you for your candour.
Kind regards,
The Buddi Team
The only problem is the charge it…
The only problem is the charge it doesn’t seem to last that long. I have had mine since about April last year. Not sure how long before I need to do something about it. Thank you
May 17, 2022
Reply from Buddi
Dear Jayne
We are sorry that you are having issues with your wristband’s battery. It sounds as though there may be a fault with the battery which the Buddi 24/7 support team will be able to help with, or send you a replacement. They can be reached by email at support@buddi.co.uk or by phone on 0800 978 8800.
Kind regards,
The Buddi Team
Buddi is good
Buddi is good. Reassuring to have with the backup .
At the moment for me it is too sensitive and not loud enough as I don’t hear too well….it’ll go off without me doing a lot and I don’t hear it….this is quite anxious making as I don’t wasn’t to alarm my team unnecessarily
May 17, 2022
Reply from Buddi
Dear Islay,
We are sorry the wristband was too sensitive for you! A member of the Buddi 24/7 support team will be able to help you with this. They can be reached by email at support@buddi.co.uk or by phone on 0800 978 8800.
Kind regards,
The Buddi Team
Reply from Buddi
Thank you very much for taking the time to write this review and for the 5 stars! We are so happy that you have enjoyed our service and will continue to improve our product to help provide peace of mind.
Please feel free to get in touch any time with our 24/7 Customer Service Team if we can help you with anything else at all. Once again we are so grateful that you have chosen Buddi and we will continue to provide the best service we can.
Kind regards,
The Buddi Team
Not fit for purpose
Unfortunately I have not been able to use my Buddi because I cannot get it onto my wrist; it would be difficult enough for a young/able-bodied person but I am 74 and have severe arthritis so I cannot even try brute force. My daughter was going to try to devise a way for me to be able to use it but she hasn`t been fit enough to visit me for some time (she has MS and lives a three-hour drive away) so I have been paying over £21 per month since last September for nothing. Regrettably I have to say that, although it`s a great idea, given that it would be intended for the elderly and/or infirm, it is not fit for purpose.
April 15, 2022
Reply from Buddi
Dear Linda Annal,
We are sorry that you have had so much trouble with the wristband. We do have a new strap available for the newest version of the Buddi Wristband, so if you would like one sent out to you please let us know here, or contact support directly, referencing this. They can be reached by email at support@buddi.co.uk or by phone on 0800 978 8800.
Kind regards,
The Buddi Team
Doesn’t do what it says
I got this for my mum who is 65 and still active (but has dizzy spells/falls as part of an ongoing condition) as it looked good and said it would detect a fall and let me and my siblings know. As she has a mobile and is out and about it seemed like a great product. However it goes off when she is shaking out cushions but does not go off and alert us when she actually falls. She has had a few nasty falls and we were not alerted.
When I called customer service I was informed that it would only work if she actually fell on it which seems ridiculous as who falls specifically on one part of their body? And that there was a panic button for her to press to alert us. The issue we have is what would happen if she fell and wasn’t conscious so couldn’t press the panic button. As part of the marketing it specifically says it detects a fall from a change in movement (nothing about having to fall directly onto the wristband). I was not offered a refund for the product only the option to cancel the monthly subscription.
April 15, 2022
Highly recommended
I was pleased to find a falls monitor that's small and unobtrusive and doesn't cost too much each month. The fact that it's a UK product is a great bonus! It's easy to use, easy to wear and keeps one charge for over a week. I damaged a strap by catching it and have received excellent customer service from them sending a replacement free of charge very quickly. I am happy to recommend both the product and the company.
April 11, 2022
Reply from Buddi
Dear Frenella,
Thank you very much for taking the time to write this review and for the 5 stars! We are so happy that you have enjoyed our service and will continue to improve our product to help provide peace of mind.
Please feel free to get in touch any time with our 24/7 Customer Service Team if we can help you with anything else at all. Once again we are so grateful that you have chosen Buddi and we will continue to provide the best service we can.
Kind regards,
The Buddi Team
Issue with wristband
My father recently put a review on Trustpilot as he was very unhappy with his Buddi wristband.
He would like to thank George an Kelly from the customer service department who helped him to resolve the issue.
He is now very happy with his wristband and it gives the family peace of mind knowing that the strap is staying on his wrist.
April 3, 2022
Unprompted review
Reply from Buddi
Dear Angela,
Thank you very much for taking the time to write this review! We are so happy that the team were able to help you and that you are now getting peace of mind from your Buddi Wristband.
Please feel free to get in touch any time with our 24/7 Customer Service Team if we can help you with anything else at all. Once again we are so grateful that you have chosen Buddi and we will continue to provide the best service we can.
Kind regards,
The Buddi Team
Latest version of Buddi with wifi…
Latest version of Buddi with wifi works very well. Highly recommended.
March 22, 2022
Reply from Buddi
Dear Steve,
Thank you very much for taking the time to write this review! We are so happy that you have enjoyed our service and will continue to improve our product to help provide peace of mind.
Please feel free to get in touch any time with our 24/7 Customer Service Team if we can help you with anything else at all. Once again we are so grateful that you have chosen Buddi and we will continue to provide the best service we can.
Kind regards,
The Buddi Team
buddi product feedback
Customer services are 1st class. Unfortunately the products buttons kept breaking for us and the watch was too sensitive in sending alerts false fall alerts for our elderly mother.
However the Buddi support team was excellent in trying to help resolve issues and replacing the faulty watches and refunding return postage costs etc. Your experience may be different to ours so please try them without the worry that issues won’t be resolved promptly.
March 15, 2022
Reply from Buddi
Dear Asit,
Thank you very much for taking the time to write this review. We are sorry that the device didn't work for your mother, but are glad that our support team was able to helpfully assist you when needed.
Kind regards,
The Buddi Team
Unfortunately the Buddi is so sensitive…
Unfortunately the Buddi is so sensitive it triggers a message to family every time my mum moves so they ignore it now. Waste of time and money
March 13, 2022
Reply from Buddi
Dear Heather,
We are sorry the wristband is too sensitive for your mother! If you would like, a member of our Customer Service Team can change the sensitivity for you?
They can be reached by email at support@buddi.co.uk or by phone on 0800 978 8800, or if you respond with your details here someone can call you back today.
Kind regards,
The Buddi Team
Device was much much too sensitive for…
Device was much much too sensitive for my moderately active parents. We we’re getting alerts 3 times a day. Customer service was responsive and we returned without issue
March 13, 2022
Reply from Buddi
Dear Nikki,
We are sorry the wristband is too sensitive for your parents! If you would like, a member of our Customer Service Team can change the sensitivity for you?
They can be reached by email at support@buddi.co.uk or by phone on 0800 978 8800, or if you respond with your details here someone can call you back today.
Kind regards,
The Buddi Team
Very poor
The wristband is very badly designed. It’s extremely difficult to do up and easily falls off which means it often gets lost.
Also very difficult to line up the battery in the charger to get the flashing green light.
Would not recommend this to anyone.
March 6, 2022
Reply from Buddi
Dear R,J,Thomas,
We are sorry you are having trouble with the fastening of the wristband.
Our new wristband has a watch style strap which might be easier for her to use. Please contact support, referencing this, and we can send out a replacement for you free of charge. They can be reached by email at support@buddi.co.uk or by phone on 0800 978 8800.
Kind regards,
The Buddi Team
The few non medical incidents I have…
The few non medical incidents I have had with Buddi are of my own clumsiness, not problems with Buddi or response to false calls responding to said clumsiness.
January 25, 2022
Reply from Buddi
Dear Old Young,
Thank you very much for taking the time to write this review and for the 5 stars! We are so happy that you have enjoyed our service and will continue to improve our product to help provide peace of mind.
Please feel free to get in touch any time with our 24/7 Customer Service Team if we can help you with anything else at all. Once again we are so grateful that you have chosen Buddi and we will continue to provide the best service we can.
Kind regards,
The Buddi Team
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