BuddyBoss Reviews 815

FurQan was super helpful, swift and efficient.

The people behind it are truly professional.

Furthermore, the Pro platform is very good. It still is to this day.

I recently had a technical issue with my WordPress setup and reached out to BuddyBoss support. Sajib, the WordPress Support Engineer who assisted me, was absolutely fantastic.
From the start, Sajib was polite, professional, and patient. He carefully listened to my concerns, explained each step clearly, and worked diligently to troubleshoot the problem. What impressed me most was how thorough and methodical he was—never rushing, always ensuring the solution was correct.
Thanks to Sajib’s expertise and courteous approach, my issue was resolved quickly and smoothly. This level of customer service is rare and truly deserves recognition.

Rezwan quickly helps me resolve my problem. This is a nice experience.

Lawrence from the technical support team was able to solve my issue with just one email response right after I submitted my ticket! The quick & efficient response time is much appreciated!

I had a lot of questions about launching an app with BuddyBoss, and Prabs took the time to break everything down step by step. He was patient, knowledgeable, and genuinely helpful. I walked away with a clear understanding of the process and felt confident enough to sign up.

Honor to have learned more about BuddyBoss from Prabs, who is an asset to your organization. He is uniquely qualified to provide the excellent support he does. In a day and age where many people complain about so many things, please find time in your day to recognize him for representing your organization well. I look forward to the partnership ahead. Justin Anderson, CEO - Tensor Surgical, Inc.

My experience with the BuddyBoss support team was extremely positive. A technical issue that I had been dealing with for quite some time was resolved thanks to a thorough investigation and clear, accurate guidance. FurQan was especially helpful throughout the process — his fast responses, strong technical knowledge, and solution-oriented approach made a real difference.

The support team is professional, attentive, and truly committed to helping their users. I can confidently recommend BuddyBoss to anyone who needs reliable and high-quality technical support.

Problem solved - that's what matters.

Thanks a lot Prabs

He promised to fix my billing issue. I am awaiting the confirmation email and the refund.

Regards
Eduardo

Mujhe 5000 chahie

False advertising. They DO NOT sell courses, but from their website you'd think they do. You need another external plugin/platform for that. They're nothing but an expensive version of the free buddypress, and I puchased the pro version solely because I though courses would be included.

BuddyBoss is a robust, well-built platform on WordPress, suitable for developing communities, courses, and memberships on a professional scale. However, my experience with BuddyBoss's affiliate program was completely disappointing. Commissions were overdue for a long time without being paid, and contacting support was opaque and lacked clear responses, leaving me feeling cheated. As a serious publisher, I cannot recommend the community to join or introduce BuddyBoss affiliates, even though the product itself is of good quality. A reputable platform should have a transparent partner policy and respect for financial commitments.

The support staff was especially helpful. Sajib - WordPress Support Engineer, understood my issue thoroughly and gave me a solution that worked.

The only issue is that I had to create 2-3 tickets before my issue was redirected to Sajib who resolved it. Before him the tickets did not get any response.

I’ve never written a negative review in my life, but this experience was bad enough that I feel obligated to warn others.

I run a marketing agency and operate SaaS products myself, so I understand subscriptions and renewals. What happened here is not normal.

Before renewal, I:
• Removed all payment methods in the platform
• Unchecked auto-renew
• Emailed support clearly stating I wanted everything canceled and no rebilling

Despite this, I was still charged $2,100.

When I contacted support and showed them:
• My email asking to cancel everything
• Their reply acknowledging the cancellation

They told me I had replied to the wrong transactional email thread.

Apparently, each component of their package has its own auto-generated email, and unless you reply to the exact one tied to that component, it keeps renewing — even if:
• You say “cancel everything”
• Auto-renew is off
• Payment methods are removed

They even sent me a screenshot from their CRM showing I had opened a different system email as justification for keeping the charge.

Instead of fixing the mistake, they pointed me to their refund policy and tried to “negotiate” a 50% refund, effectively asking me to accept losing over $1,000 on a charge I clearly tried to prevent.

This feels like intentional dark-pattern billing designed to trap customers.

On top of that, the software itself is:
• Bloated and slow with real traffic
• Constantly broken by updates
• Full of hidden extra costs (MemberPress, LearnDash, etc.)
• Native app publishing didn’t even work for us
• Support is largely useless when you need real help

I’ve now opened a dispute with AMEX, who are investigating how my card details were retained after removal. After researching, I also found multiple Reddit threads describing the same tactics.

If you value transparent billing and ethical business practices, I strongly recommend avoiding this platform.

This was a huge waste of time, money, and trust.

Your software is amazing and I really appreciate it.

Prabs at BuddyBoss was awesome. I reached out to support because I was struggling to get the app published on Google Play. I knew I had 2 problems, but to my surprise, many more issues could've caused a much longer delay, which Prabs helped me resolve. This is top-tier technical service and has been an experience I'd recommend.

All awesome. Prabs really hepfull.