BudgetAir.lv Reviews 

Took 7 months to get 14,000 dkk back for my flight tickets to Australia. I emailed 3 times, called the airline (Qatar Air, not their fault) who said that I can easily get a refund but budgetair.dk never requested one. Started a charge back (indsigelse) through nordea and got the money within one week. This company will try to steal your money, just look at all of the other reviews...

Absolute scam of a company. Tried to make a reservation and during payment both attempts failed. I was charged twice for the same ticket and wasn't even informed with an email and went and bought it a third time from the airline website.

Customer service does not respond to emails and instead sends a generic covid related email.

I had booked to a flight to India from Budget Air Sweden.

However, due to Corona my flight was cancelled on Sept 19th. I had asked them to refund my ticket. Polish airline confirmed that they have sent the refund to Budget Air on 15th October. However, Budget Air has not responded to my emails since then. There is no way to reach out to them via
as their phone lines are not working, you cannot reach them on social media and also their is no response from them via emails.

My ticket reference is BSE-0858526.

I have now written to Consumer Protection Agency in Sweden.Hoping to get help from them to get my refund.

Please try to avoid Budget Air at any cost. I cancelled my flight last year and it has been over 13 months and still have not received my refund, I was informed that the redund was processed (pre-Covid), yet no refund. The contact is lousy and disgusting. Anytime that an email is sent to them, the response from Budget Air is an automated response.
PLEASE SAVE YOUR MONEY AND PRECIOUS TIME!

Bought our tickets through Budgetair back in 2018, we had plans to go to Tokyo for a wedding. Due to COVID 19, our flights were canceled. It is now September and my money is nowhere to be seen. I highly recommend to NOT use Budgetair. There has been no communication what so ever. I have written dozens of emails only to get a standard reply back...

Hi.
I have ever faced this type of worst service in my life. Is it really a Swedish company. Due to the corona my flight had been cancelled, and without operating airlines and they took money for my ticket. When I contacted the airlines, they said they had refunded total amount. but this company took nearly half of the ticket amount as the service charge. When I contact the budget air first time in corona season, I said just keep my ticket alive until the flights resume again. But they cancelled and took the money as the cancellation charges. Really this company is not a service oriented, just it is money greedy mentality oriented. I didn't cancelled myself, then how they will take the cancellation charges. The airlines said they refunded total amount without any charges. So it is clear this company took the money for my ticket. And now budgetair is not responding to my emails. Really I hate their service. Please all airlines dont support this budget. Budgetair is not qualified for atleast review number 1, it is qualified for -1.

Terrible company. Do not use it. They do not answer phone or e-mail and it is impossible to get in to contact with the company. Their booking site does not work properly and I enden up ordering the same ticket twice as I received a message with deffault on payment and for that reason believed, that the booking was unsuccessful.

Bought tickets via Momondo ending up with 3 bookings and 3 payments from my account. The flight is next week but it is absolutely impossible to get in contact with them to correct the reservation. Fraud !!

I bought tickets from budget air and i have two same tickets of same flight and also my account was deducted twice. Please reply to my mail and refund my money back.

Very disgraceful and fraudulent company not giving any refunds or making any changes have my flight cancelled by the airline since March and it was not a cheap ticket but haven't heard or gotten one email from budgetair!!!
DON'T BOOK WITH THEM UNLESS YOU WANT TO LOOSE MONEY !!!

Extremely bad customer service!
I ordered three tickets through their agency, that was canceled I wrote them to reschedule my flight dates, however NO response through email or phone, its like they're non existing!!
Turkish airlines offers free rescheduling, but they can't help me since they refer me back to my the Budget air that should do that for me, but its like they are non existing!!

PLEASE RESPOND TO YOUR CUSTOMERS BUDGET AIR!!

My flight from Bucharest to Izmir on June 17 was canceled due to COVID, and BudgetAir refuses to change my ticket with the earliest Bucharest-Izmir flight available (July 1st). I explained that I do not want a refund, that I need a new flight to Izmir, but they stopped responding to my email. They also cannot be contacted by phone.

I also contacted the flight company Turkish Airlines and they told me that they cannot change my ticket, since it was purchased via BudgetAir, which has the full responsibility to change my flight.

I see everybody is complaining about not getting the refund from BudgetAir, but it's unbelievable that they won't even change my flight when I say I don't need a refund! Horrible service!

I've been emailing them plenty of times but I get the same automated reply all the time. I would like to cancel my upcoming flight in 3 weeks because of Covid & what option can I get either refund or change but as of no avail. Try to call their phone line and it's not reachable either she to Covid that they have to work home. So frustrating that they let their costumer hanging in the air. I will not recommend Budget air.

Dear All,
It passed long time from the date that I requested the refund of my ticket and still I did not receive any feedback from your side.
Book. Number: BLV-1329073

Bought tickets to Almaty through this company, but after some time the airline cancelled our flight(Way before the COVID-19 quarantine). Asked Budget Air for a refund and they agreed but told that our baggage fee is not refundable as per airline conditions. I contacted the airline and they said that it's not the case and then i asked Budget Air to show me where those conditions are mentioned and they just didn't answer.
Our friends who bought tickets to the same flight on through Budget Air received full refund including the baggage fee. They won't answer any call or emails!
I still try to contact them but it seems that they blocked my email because all the options to contact them through their site is greyed out for me.

Budgetair cancelled my ticket 9 weeks ago, still haven’t received any refund from them, despite the fact that Air China sent me a proof saying that they refunded my ticket to budgetair.lv 4 weeks ago. I am more likely to believe AirChina rather than this company because my husband booked his ticket through air china official website and he got his refund really quick - 10 days.

Please be aware of this fraud company

scam service all around. can not recommend

Professionel work very trustworthy informative 👍🏿

Do NOT under ANY circumstances use this service. Their customer service in non-existant. I needed to change was flight and was told that as it was booked the same day it would be possible, but that I needed to call them immediately. Cue FIVE hours waiting on the phone. After each hour they hang up on you. The only way to get hold of them was through the customer service on their website. I was passed from person to person. And on the fifth hour of being on hold they told me I had to book a new flight at twice the price of the one I'd already booked. So because they didn't answer the phone, I completely lost out on several hundred pounds. NEVER EVER EVER use Budget Air.

I probably should have checked the ratings before using this company. They seem to be making life so difficult to get your money back. In my situation the airline have already agreed to refund and messaged this to all agents. Still budgetair keeps asking for us to ask the airline to add it to the notes. There is not service and it seems like a scam to keep the money themselves. Well for sure not recommend using this agent.

After several more emails back and forward I really really advise people not to use this company. I am convinced now that this company is just trying to scam money from people. Again after contacting our airline directly it’s confirmed that all the agent have to do it call the airline so they can agree to get a refund. Apparently the agent can’t do that and asking me to set up a conference call with the airline. I have for sure Lerner my lesson and will always book directly with the airline, but in case you consider a booking agent DONT use this one!!!

Thanks for your reply Florian. It’s about BDK-0339557 and BDK-0339549. Thanks for the clarification of how it works in terms of keeping funds etc. unless the airline is actually telling a lie, let’s assume not as I have talked to several people independently of each other then it should be a simple case of budgetair asking for a refund as I am not able to do it myself. But after 10+ emails back and forward I have not received any real help. I have been asked to set up a conference call with the airline and budget air and told that budgetair is not even allowed to contact the airline which must make your business close to impossible if this is actually the case. And given replies to other customers here on trustpilot seems like you fortunately are allowed to talk to the airline. Every answer back from the “customer service” seems to be an attempt to get rid of me and dis encourage me to continue with the case. If you can help out that would indeed be great. Thanks

Thanks for the good service Florian. I talked to Qantas again this morning. They said that the waiver is mentioned in a note that should be accessible by agents including yourself. But if there is any doubt you should reach out to/call a dedicated qantas agents Connect team. They should also be able to see the waiver note. So hope you can contact this dedicated team so we can close this case! Thanks

Hi Florian. Any update? Maybe you can reach out to via email? Thanks

Thanks Florian for all your help. I note your message on the feedback from the carrier which i should not always take as the truth. i will consider this going forward. as a note from my side to the company. The service i have received from you have been great. This has not been the case when talking to some of your colleagues. Here we didnt get anywhere and as an example i was told they were not able to talk to the carrier which clearly was not correct. If all provided the same service as you then that would be great.

As for the 2 bookings we are talking about (BDK-0339557 and BDK-0339549). I have send relevant pictures from the family passports showing the stamp of us leaving Shanghai Jan 22. Our flight was on the 3rd of Feb.

Thanks for your help