First off your advisor was excellent and did a great job all beit they are bound by the rates available. I have been with budget for a long time and always stay when new rates come up, however it was... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
I couldn't get logged in despite using a password program & with nothing changed my end. The advisor reset it in seconds & I was able to get topped up - I'd worried it might take hours as sometimes h... See more
Company replied
I've been with budget energy for quite a while. I had come out of tariff contract and had a large hike in cost of my electricity. Contacted budget and spoke to a polite and helpful adviser who listene... See more
Company replied
I was able to check online on the company's website and see what tariffs were available when my existing contract with them was up for renewal. I also checked comparison sites and found that Budge... See more
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Company details
Written by the company
We are Budget Energy, an energy provider based in Derry Northern Ireland. We are dedicated to bringing a cost effective choice to the Northern Ireland electricity market. Since 2011, thousands of homes, farms and businesses have switched to Budget Energy. We understand what you need from an energy provider because all our staff are home electricity users, we are a local business and we have a dedicated expert farming team. That’s why we work to provide a variety of electricity tariffs which suit your electricity requirements – so you only pay for what you need.
Contact info
Building 2, Floor 1, Springtown Business Park, 141 Northland Rd, BT48 0GY, Londonderry, United Kingdom
- 0800 012 11 77
- talktous@budgetenergy.co.uk
- budgetenergy.co.uk
4.2
Great
573 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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The rep.i spoke with was very…
The rep.i spoke with was very informative helpful and polite.
February 5, 2026
Reply from Budget Energy
Hi Victor,
Thank you for your kind feedback. We’re delighted to hear that the representative you spoke with was informative, helpful, and polite. Providing clear and supportive service is very important to us, so it’s great to know this was reflected in your experience.
Kindest Regards,
Nadine
Budget Energy
Customer Care Co-Ordinator
Speedy & helpful!
I couldn't get logged in despite using a password program & with nothing changed my end. The advisor reset it in seconds & I was able to get topped up - I'd worried it might take hours as sometimes happens - it was so fast I didn't even have a chance to thank the Advisor as the screen had refreshed losing the chat. But I've always had good service with Budget - like their site setup etc.
February 17, 2026
Unprompted review
Reply from Budget Energy
Hi R,
Thank you so much for taking the time to leave feedback.
We're very sorry you have experienced difficulty logging in, but I am pleased to hear the advisor was able to reset this quickly and get you topped up quickly.
We apologies regards the stress this has caused you. However, It's great to hear you like how the website is setup and logging in isn't always an issue.
If there is anything you need in future, please don't hesitate to contact us.
Kindest Regards,
Nadine
Budget Energy
Customer Care Co-Ordinator
Very good customer service and polite…
Very good customer service and polite and explained everything you would need to know
February 5, 2026
Reply from Budget Energy
Hi Iain,
Thank you for taking the time to leave such positive feedback. It’s fantastic to hear that you found the service helpful and polite. We really appreciate your support and look forward to assisting you again in the future.
Kindest Regards,
Nadine
Budget Energy
Customer Care Co-Ordinator
Got lots of options and advice
Got lots of options and advice very friendly staff to help with my choice
February 5, 2026
Reply from Budget Energy
Hi J Hughes,
Thanks so much for your 5* review, we are delighted to hear you're happy with the service. It's great to hear our staff provided you with options and were super friendly, this is the customer experience we aim to provide daily.
If there is anything you need, please don't hesitate to contact us.
Kind Regards,
Nadine
Budget Energy
Customer Care Co-Ordinator
Avoid, no communication, terms aren't upheld
Despite the name, my experience with Budget Energy has been extremely poor and far more expensive than expected.
I was on a “fixed price tariff” with a monthly direct debit set by Budget Energy themselves at £21, which was already more than I was paying with PowerNI on a no contract top up as needed meter where I used £20 every 5 weeks. According to the contract:
"Prices will be fully fixed for the 12 month term with the exception of VAT and Government Scheme Supports. These rates will not change over the contracted period"
"- Throughout the year we will review your account to ensure your monthly payment is set correctly. Whereby it is identified that the amount you are paying no longer meets requirements. We will adjust to reflect the same."
"If there are any changes to the amount, date or frequency of your Direct Debit Budget Energy will notify you in 10 working day in advance of your account being debited or as otherwise agreed. If you request Budget Energy to collect a payment, confirmation of the amount and date will be given to you at the time of request"
In my case, none of this happened. I am a single person living in a tiny bungalow, and throughout the contract I was never informed that my usage supposedly exceeded the amount being collected, nor was my direct debit adjusted or reviewed as stated in the contract, there was no communication whatsoever.
At the end of the fixed term, I have been told that a significant debt had accrued without being communicated and without them upholding their own quoted terms regarding communication and adjustements to direct debt. The only place there was any indication was in "my account" page that shows a "current balance" nowhere does it use terminology like debt or amount owed or give any indication that you are apparently using enough for them to effectively null and void the "fixed price" deal by holding the additional cost over your head down the line that's not "fixed price" that's misdirecting you with that terminology while backloading the real bill, all there was is just a balance showing a positive number, which I took as a sign I was in good standing and was overpaying because as mentioned, they were already charging me more than I had been paying on a base pay as you go tariff in a much larger property, which meant it was harder to heat, so the boiler was in constant use.
As a result, I am now cornered into a position with options removed from me because the only 2 are
1: Pay off the "debt" which I cant afford as a lump sum, then go to any other company
2: Stay with them, go on an even more expensive tariff which also has an amount added on top to pay the "debt"
For comparison, with Power NI on a no frills, no discount pay-as-you-go tariff, I was spending £20 every five weeks. Under Budget Energy, I am now going to be charged £73 every four weeks.
Based on my experience, I would not recommend Budget Energy, particularly their “fixed price” or “budget” tariffs, as the costs and billing practices did not match my expectations or the contract terms provided.
January 26, 2026
Unprompted review
Reply from Budget Energy
Hi J,
Thank you so much for taking the time to share your experience with us. We’re genuinely sorry to hear about the events that led to your review and understand how frustrating this must have been for you. This is certainly not the level of service we aim to provide, and we appreciate you bringing it to our attention.
I’ve reached out to you privately via Trustpilot to request a few additional details so I can access the account and fully understand what’s happened. Once I have this information, I’d really like the opportunity to investigate the matter thoroughly and see how we can support you and put things right where possible.
Thank you again for your feedback — it’s incredibly important to us, and we hope to resolve this for you as quickly and smoothly as we can.
Kindest Regards,
Nadine
Budget Energy
It's simple to reach out to customer…
It's simple to reach out to customer support, and the app is user-friendly and readily accessible.
January 22, 2026
Unprompted review
Reply from Budget Energy
Hi Rick,
Thanks so much for your 5* review, we are delighted to hear you're happy with the customer support provided. It's great to hear the app is user friendly and meets your needs.
If there is anything you need, please don't hesitate to contact us.
Kind Regards,
Nadine
Budget Energy
Customer Care Co-Ordinator
Reply from Budget Energy
Hi Eileen,
Thanks so much for your 5* review! We are delighted to hear it is easy for you to access our customer services team. It's even better to hear the app is user friendly and easy to access.
If there is anything you need, please us know.
Kind Regards,
Nadine
Budget Energy
Customer Care Co-Ordinator
the man was great/easy to talk to give…
the man was great/easy to talk to give me options i didn't no i had, i was for moving to click energy but the man i was talking to give me a deal and i stayed with yous, the man i was talking to is a credit to budget energy very respectful which is rare these days from companies thanks so much
January 20, 2026
Unprompted review
Reply from Budget Energy
Hi Martin,
Thanks so much for your amazing feedback. We are delighted to hear you have decided to stay with us! I will ensure this feedback is passed onto the correct team.
If there is anything you need, please let us know.
Kindest Regards,
Nadine
Budget Energy
the worst company ever to deal with…
the worst company ever to deal with they send a threatening letter for bill payment demand without giving access to bill. Complained at 09.45 by phone, received e-mail at 10.27 to acknowledge receipt of complaint and they would investigate. Received another e-mail at 10.27 to say case closed . If only their company was this effective (NOT) worst firm ever to deal with they are not interested if you move to another supplier due to incompetence.
January 20, 2026
Unprompted review
Reply from Budget Energy
Hi Derek,
Thanks so much for your review and we apologies greatly about the events which has led to your review. I have reached our privately for more information to discuss the concerns/Issues you have.
Kindest Regards,
Nadine
Budget Energy
Customer Care Co- Ordinator
Budget Energy took over my home…
Budget Energy took over my home electricity without me asking for a switch. I own the property and don't rent it out. I have no idea what consents they require when setting up a new account. But they did take over the electric at my property without my explicit consent. UPDATE request please advise how you have reached out privately as I have not received that. Additional I formation received from Budget Energy "We apologise for any inconvenience caused by Budget Energy taking over the supply at your address. I can raise a complaint on your account and arrange for a manager to contact you, if you wish. Please note that a manager will not be able to provide any additional information beyond what has already been outlined.
Kind regards,
Gareth
Budget Energy
Floor 1, Office Block 2 Springtown Business Park, 141 Northland Road, Derry, Northern Ireland, BT48 0GY "
January 19, 2026
Unprompted review
Reply from Budget Energy
Hi Geraldine,
Thanks so much for your review and we apologies for the events which has led to your review. I want to investigate this more, I have reached out privately for more information regards this.
Look forward to chatting soon.
Kindest Regards,
Nadine
Budget Energy
Hi Geraldine,
I had reached out via trust pilot for more information to access the account.
Kind Regards,
Nadine
Budget Energy
Easy to get in touch with really…
Easy to get in touch with really friendly staff who want to ensure you are getting the best deal for you
January 7, 2026
Reply from Budget Energy
Hi Elizabeth,
Thanks so much for your 5* review, we are delighted to hear you are happy with us and the staff was very helpful.
If there is anything you need, please don't hesitate to contact us.
Kindest Regards,
Nadine
Budget Energy
Reply from Budget Energy
Hi Anthony,
Thanks so much for your 5* review after speaking with my colleague Reece, I will ensure he receives this feedback, if there is anything you need, please don't hesitate to contact us.
Kind Regards,
Nadine
Budget Energy
Nadine Melarkey excellent service
Nadine Melarkey excellent service always replies to emails very speedy response and very understanding of any issues or questions
January 7, 2026
Reply from Budget Energy
Hi Glen,
Thanks so much for your 5* review! It means a lot to me! I am glad you're happy with the service provided!
If there is anything you ever need, you know where I am.
Kindest Regards,
Nadine
Budget Energy
Was easy and straightforward tho am…
Was easy and straightforward tho am still waiting to get a top up keypad fitted
January 7, 2026
Reply from Budget Energy
Hi Jeffrey,
Thanks so much for your 5* review, it's very much appreciated.
I'm glad to hear your experience was straightforward when booking your keypad appointment with us.
If there is anything you need, please let us know.
Kindest Regards,
Nadine
Budget Energy
Customer Care Co - Ordinator
No reply
I do it in line. So there nothing to be done with service…
Tho I had asked when I was due the £100 for which ing a year a go by email, an never got an answer back.. so that’s the reason for 1*
January 7, 2026
Reply from Budget Energy
Hi Frances,
Thanks so much for your review and we apologies for the events which has led to your review. I have reached out privately for more information to discuss.
Kindest Regards,
Nadine
Budget Energy
Customer Care Co-Ordinator
Very clear explanation provided by the…
Very clear explanation provided by the assistant and very pleased to receive a reduction in my monthly estimated bill.
December 23, 2025
Reply from Budget Energy
Hi Tom,
Thank you so much for your lovely feedback. I’m really pleased to hear that the explanation was clear and that we were able to reduce your monthly estimated bill. We truly appreciate you taking the time to share your experience.
If there is anything you need, please don't hesitate to contact us.
Kind Regards,
Nadine
Budget Energy
Customer Care- Co-Ordinator
Reply from Budget Energy
Hi Edgar,
Thanks so much for your 5* review, we greatly appreciate it! We are delighted to hear you were happy with the service provided by our agent and their communication skills.
If there is anything you need in future, please don't hesitate to contact us.
Kind Regards,
Nadine
Budget Energy
Customer Care Co-Ordinator
Good local company to deal with
Customer rep i spoke to was very helpful and quickly answered my query. I have been with Budget Energy a few years now and always find the staff very friendly and rates very competitive
January 6, 2026
Unprompted review
Reply from Budget Energy
Hi David,
Thank you so much for your kind review. We’re really pleased to hear you’ve had such positive experiences with our team over the years. It’s great to know our staff have been helpful and friendly, and that you continue to find our rates competitive.
If there is anything you need, please don't hesitate to contact us.
Kind Regards,
Nadine
Budget Energy
Customer Care Co-Ordinator
Call centre was prompt at answering my…
Call centre was prompt at answering my query and putting my mind at ease. Tarriff is great also which always helps
January 6, 2026
Unprompted review
Reply from Budget Energy
Hi Colin,
Thanks so much for your 5* review! We are delighted to hear you're happy with the service provided by our customer service staff. It's great to hear also you're happy with the product and our staff were able to put your mind at ease with any concerns you had.
If there is anything you need in future, please don't hesitate to contact us.
Kind Regards,
Nadine
Budget Energy
Customer Care Co - Ordinator
Reply from Budget Energy
Hi There,
Thanks so much for your 5* review, we highly appreciate your feedback. We are glad the service was great and our staff provided an effortless experience.
If there is anything you need, please don't hesitate to contact us.
Kind Regards,
Nadine
Budget Energy
Customer Care- Co-Ordinator
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