First off your advisor was excellent and did a great job all beit they are bound by the rates available. I have been with budget for a long time and always stay when new rates come up, however it was... See more
Company replied
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Review summary
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Reviews shaping this summary
I couldn't get logged in despite using a password program & with nothing changed my end. The advisor reset it in seconds & I was able to get topped up - I'd worried it might take hours as sometimes h... See more
Company replied
I've been with budget energy for quite a while. I had come out of tariff contract and had a large hike in cost of my electricity. Contacted budget and spoke to a polite and helpful adviser who listene... See more
Company replied
I was able to check online on the company's website and see what tariffs were available when my existing contract with them was up for renewal. I also checked comparison sites and found that Budge... See more
Company replied
Company details
Written by the company
We are Budget Energy, an energy provider based in Derry Northern Ireland. We are dedicated to bringing a cost effective choice to the Northern Ireland electricity market. Since 2011, thousands of homes, farms and businesses have switched to Budget Energy. We understand what you need from an energy provider because all our staff are home electricity users, we are a local business and we have a dedicated expert farming team. That’s why we work to provide a variety of electricity tariffs which suit your electricity requirements – so you only pay for what you need.
Contact info
Building 2, Floor 1, Springtown Business Park, 141 Northland Rd, BT48 0GY, Londonderry, United Kingdom
- 0800 012 11 77
- talktous@budgetenergy.co.uk
- budgetenergy.co.uk
4.2
Great
573 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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December 23, 2025
Reply from Budget Energy
Hi Tyrone,
Thanks so much for your 5* review, we are delighted that you're happy with the service provided. First class service for all of our customers is our top priority.
If there is anything you need in future, please don't hesitate to contact us.
Kind Regards,
Nadine
Budget Energy.
Customer Care- Co-Ordinator
Reply from Budget Energy
Hi Brian,
Thank you for your feedback! We’re pleased to hear you were happy with the communication and the deal you received. We really appreciate you choosing Budget Energy.
Kindest Regards,
Nadine
Budget Energy
Customer Care Co- Ordinator
Changing tariff
My phone call to change my tariff was really good, but I’ve topped up twice since then and I still seem to be on the higher tariff
December 22, 2025
Reply from Budget Energy
Hi Deidre,
Thank you for letting us know. We’re glad to hear your phone call to change your tariff went well. We’re sorry for the confusion around your recent top-ups and understand why this would be concerning.
We’d like to look into this for you to make sure the correct tariff has been applied and resolve this as quickly as possible. I will reach out privately via email.
Kindest Regards,
Nadine
Budget Energy
Customer Care Co-Ordinator
Tariff renewal.
The representative I dealt with was friendly and efficient. My enquiry and renewal of my tariff was dealt with professionally and with no delay. I was impressed by my contact with your company and have already recommended Budget energy to other members of my family.
December 22, 2025
Reply from Budget Energy
Hi Wilson,
Thank you so much for your kind feedback. We’re delighted to hear that our representative was friendly and efficient, and that your enquiry and tariff renewal were handled professionally and without delay.
It’s especially rewarding to know you were impressed with your experience and have already recommended Budget Energy to your family — we truly appreciate your support and trust.
Thanks again for taking the time to share your experience.
Kindest Regards,
Nadine
Budget Energy
Customer Care Co-Ordinator
EASY TO SWITCH
Easy to switch to and definitely cheaper than my other supplier. Would highly recommend.
December 18, 2025
Reply from Budget Energy
Hi Frances,
Thank you so much for your kind feedback!
We’re really pleased to hear that you found the switch easy and that we’re cheaper than your previous supplier. Your recommendation means a lot to us, and we’re glad to have you with us 😊
Kindest Regards,
Nadine
Budget Energy
Customer Care- Co-Ordinator
Have been a customer with budget energy…
Have been a customer with budget energy for years and was happy to go back into contract with them for another year
December 23, 2025
Reply from Budget Energy
Hi There,
Thank you for your continued loyalty to Budget Energy.
We’re really pleased to hear you’ve been a customer with us for years and that you were happy to renew your contract for another year. We truly value your support and look forward to continuing to provide you with great service 😊
Kindest Regards,
Nadine
Budget Energy
Customer Care Co- Ordinator
Excellent 👌
December 22, 2025
Unprompted review
Reply from Budget Energy
Hi Ali,
Thanks so much for your 5* review, this means a lot to us. We are delighted to hear you have excellent experience with Budget Energy recently. We look forward to continuing to provide great service.
If there is anything you need, please don't hesitate to contact us.
Happy new year from Budget Energy
Kindest Regards,
Nadine
Budget Energy
Customer Care Co - Ordinator
Keep track of your bills and make sure they don't put you onto standard tariff before one year of your contract
Bills misleading, app terrible, staff unhelpful. Move us to the most expensive tariff before our contract was up and ended up owing them money. Will NEVER use this company again.
September 30, 2025
Unprompted review
Reply from Budget Energy
Hi Siobhan,
Thank you so much for your review. We sincerely apologise for the events that led to your feedback and appreciate you taking the time to share your experience.
Thank you also for your comments regarding the app, billing, and our staff. I will ensure this feedback is shared with the relevant teams, as it falls short of the level of service we aim to provide.
Please be assured that we always give our customers 21 calendar days’ notice prior to the end of a promotional tariff, using their chosen method of communication.
I have reached out privately via trust pilot , please feel free to reach out if they are any unresolved issues/queries I can help with.
Kindest Regards,
Nadine
Budget Energy
Customer Care Co-Ordinator
BUDGETENERGY.
Contacted Budgetenergy a few days ago regarding changing to a cheaper tariff & I must say I was impressed with the service I received the agent explained everything in detail to me so I must give them top marks for their fantastic service👍
November 17, 2025
Unprompted review
Reply from Budget Energy
Hi Maureen,
Thank you so much for your lovely feedback! ⭐
We're delighted to hear that you were impressed with the service and that our agent was able to clearly explain everything for you.
We always aim to make switching tariffs as simple and helpful as possible, so it’s great to know we got it right. Thanks again for the top marks and for choosing Budget Energy!
Kind Regards,
Nadine
Budget Energy
Customer Care Co-Ordinator
Reply from Budget Energy
Hi Alan,
Thanks so much for your 5* review, we are delighted you would recommend us to family and friends.
If there is anything you ever need, please don't hesitate to contact us.
Kind Regards,
Nadine
Budget Energy
Customer Care Co-Ordinator
Great Derry attitude and help
Great service over the phone and very happy with my new tariff
November 3, 2025
Unprompted review
Reply from Budget Energy
Hi Mark,
Thanks so much for your lovely feedback! We’re delighted to hear you received great service! It's great to hear you're happy with your new tariff also.
If there is anything you need in future, please don't hesitate to contact us.
Kindest Regards,
Nadine
Budget Energy
Customer Care Co-Ordinator
Nothing was a problem
Nothing was a problem. Felt at ease dealing with your agent
October 16, 2025
Unprompted review
Reply from Budget Energy
Hi Timmy,
Thank you for your kind words! We’re so glad to hear you felt at ease and that our agent made everything simple and stress-free.
Kind Regards,
Nadine
Budget Energy
Customer Experience
Excellent customer service as always
First off your advisor was excellent and did a great job all beit they are bound by the rates available. I have been with budget for a long time and always stay when new rates come up, however it was disappointing this time around to see the stronger rates are only for new customers and loyalty was not rewarded as it would have been previously
September 22, 2025
Unprompted review
Reply from Budget Energy
Hi Dan,
Thanks so much for your review. We’re delighted to hear your experience with our agent was a positive one — customer satisfaction is always our top priority.
Thank you for being such a loyal customer. I’ve reached out to you privately to discuss your feedback further and see if there’s anything we can do regarding your price.
Kind regards,
Nadine
Budget Energy Team
Reply from Budget Energy
Hi Naomi,
Thank you for your feedback. We’re delighted to hear you found our team member easy to talk to, and we’ll be sure to share this with them.
If there is anything you need, please don't hesitate to contact us.
Kindest Regards,
Nadine
Budget Energy
Customer Experience Department
Reply from Budget Energy
Hi Oscar,
Thanks so much for your 4* review, we are delighted to hear your experiences with Budget Energy have been positive so far. If there is anything you need in future, please don't hesitate to contact us.
Kind Regards,
Nadine
Budget Energy
Customer Experience Team
Budget energy are a bullying mob and…
Budget energy are a bullying mob and intimidate customers at their whim they are threatening and abusive and are going to magistrates to get into peoples property when no electricity is in arrears.The magistrate will sign anything for budget energy to send 6 bully boys to intimidate ,bully ,shout, threaten a resident on their own .People could have health problems etc. and 6 bully boys from budget energy are arriving very early in the morning to intimidate ,bully etc when there is no arrears.This intimidation doesn’t go down well.So residents be very wary of budget energy and getting magistrates to sign forms to do all this,plus the prices of their electric is horrendous and the consumer council need to look into budget energy Belfast.Thank you.
September 1, 2025
Unprompted review
Reply from Budget Energy
Hi Ciaran,
Thanks so much for taking the time to leave your review, we apologies greatly for the events which has led to your review. It's never our intention to make customer feel intimidated. I am glad we had the chance to discuss this via email, it was my pleasure dealing with your account.
If there is anything else you need at anytime, please do not hesitate to contact us or myself.
Kindest Regards,
Nadine
Budget Energy
Customer Experience
I am able to top up on line without…
I am able to top up on line without having to go out so easy for me to do
August 28, 2025
Reply from Budget Energy
Hi,
Thanks so much for you 5* review, That’s great to hear! I’m glad topping up online has made things easier for you — it really does save the hassle of having to go out. Thanks for letting us know. 😊
If there is anything you need, please don't hesitate to contact us.
Best regards,
Nadine
Budget Energy
Customer Experience Department
Error when I try to create an…
I get an error when I try to create an account with the error to contact support, but when I do try to contact them I get no reply.
August 28, 2025
Reply from Budget Energy
Hi Brian,
Thanks so much for your review, we apologies for the events which has led to your review. I have reached our privately for more information as I am very keen to sort this issue for you.
Look forward to your reply.
Kindest Regards,
Nadine
Budget Energy
Customer Experience Department
Custom good service er contact very helpful and…
Customer contact very helpful and informative
August 26, 2025
Reply from Budget Energy
Hi Mr Keenan,
Thank you so much for your feedback! We’re delighted to hear you found our team helpful and informative. We’ll be sure to share your kind words with them. If there’s ever anything more we can do to support you, please don’t hesitate to let us know.
Kindest Regards,
Nadine
Budget Energy
Customer Experience Department
Easy to Deal With…
Budget Energy was very easy to deal with and good value for the first year. I switched for a better deal this year, but I would consider coming back to Budget in the future.
August 26, 2025
Reply from Budget Energy
Hi John,
Thank you for sharing your experience with us. We’re glad to hear you found Budget Energy easy to deal with and good value during your time with us. While we’re sorry to see you go, we completely understand the importance of finding the best deal. We’d be delighted to welcome you back in the future.
Kindest Regards,
Nadine
Budget Energy
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