First off your advisor was excellent and did a great job all beit they are bound by the rates available. I have been with budget for a long time and always stay when new rates come up, however it was... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I couldn't get logged in despite using a password program & with nothing changed my end. The advisor reset it in seconds & I was able to get topped up - I'd worried it might take hours as sometimes h... See more
Company replied
I've been with budget energy for quite a while. I had come out of tariff contract and had a large hike in cost of my electricity. Contacted budget and spoke to a polite and helpful adviser who listene... See more
Company replied
I was able to check online on the company's website and see what tariffs were available when my existing contract with them was up for renewal. I also checked comparison sites and found that Budge... See more
Company replied
Company details
Written by the company
We are Budget Energy, an energy provider based in Derry Northern Ireland. We are dedicated to bringing a cost effective choice to the Northern Ireland electricity market. Since 2011, thousands of homes, farms and businesses have switched to Budget Energy. We understand what you need from an energy provider because all our staff are home electricity users, we are a local business and we have a dedicated expert farming team. That’s why we work to provide a variety of electricity tariffs which suit your electricity requirements – so you only pay for what you need.
Contact info
Building 2, Floor 1, Springtown Business Park, 141 Northland Rd, BT48 0GY, Londonderry, United Kingdom
- 0800 012 11 77
- talktous@budgetenergy.co.uk
- budgetenergy.co.uk
4.2
Great
573 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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I find budget very easy to buy online…
I find budget very easy to buy online and efficient to deal with if I have a problem
April 16, 2025
Reply from Budget Energy
Hi Shirley,
Thanks so much for the great feedback! We're really glad to hear that buying online was easy and that you've found us efficient when you need support. If you ever need anything, we're just a message or call away.
Thanks again for choosing Budget 😊
Kindest Regards,
Nadine
Budget Energy
Customer Experience
Customer Service
Very easy to deal with as always. I have never had any bother with this company.
April 7, 2025
Reply from Budget Energy
Hi,
Thanks so much for your kind words! We're really glad to hear you've had consistently positive experiences with us. Always a pleasure to help!
Kindest Regards,
Nadine
Budget Energy
Customer Experience
Free credit expired and they added anyway
I missed the deadline for my free credit and when I rang they were so helpful and said it was no problem and gave me the credit anyway as they could see I hadn't taken it in time. Very pleasant on the phone as well, very happy with the service
April 1, 2025
Unprompted review
Reply from Budget Energy
Hi Claire,
That's lovely to hear — thanks so much for sharing! We're really glad the team could help and that you had such a positive experience over the phone. If you ever need anything else, don’t hesitate to reach out — we’re always here to help!
Kind Regards,
Nadine
Budget Energy
Customer Experience Team
Amazing customer service with Nadine.
My contact was up with budget, so I gave them a ring to see what they could do, I was chatting with Nadine, she was so professional and really nice, her customer service was brilliant, she put me on a lower tariff and sorted all my issues, she is amazing at her job, thank tou Nadine.
April 16, 2025
Unprompted review
Reply from Budget Energy
Hi Caroline,
Thank you so much for taking the time to share your lovely feedback! We're thrilled to hear that our agent was able to help you out and provide such a great experience.
We're always here if you need anything else. Thanks again for being with us!
Kind Regards,
Budget Energy
Customer Experience Team
Helpful great service
Great customer service, quick responses and helpful staff.
April 14, 2025
Unprompted review
Reply from Budget Energy
Hi Desmond,
Thanks so much for the kind words! 😊 We're thrilled to hear you had a great experience with our team. If there's anything else we can help with, we're just a message away!
Kindest Regards,
Nadine
Budget Energy
Customer Experience
I had a worker from budget called shay…
I had a worker from budget called shay this morning absolutely brilliant person to deal with 10/10 budget should be proud and many thanks to shay
April 16, 2025
Unprompted review
Reply from Budget Energy
Hi Peter,
Thank you so much for your lovely feedback! We're absolutely thrilled to hear that Shay provided such a brilliant experience this morning. A 10/10 is high praise, and we couldn’t agree more – we’re very proud to have Shay on our team. We’ll make sure your kind words are passed on. Thanks again for taking the time to share – it means a lot!
Kind Regards,
Nadine
Budget Energy
Customer Experience
Always a great experience!
I contact budget regularly by email as I need that extra bit of guidance to help me understand my account. I usually receive a response from Emma. She is so patient and always takes the time to explain everything so clearly and answer all of my questions! She always keeps me right! What an absolute gem!
April 10, 2025
Unprompted review
Reply from Budget Energy
Hi Mary,
Thank you so much for your lovely message! It's great to hear that you've been finding the support helpful. Emma truly is a gem—we're so lucky to have her on the team! We're really glad she's been able to provide the guidance and clarity you need to feel confident with your account. If there's ever anything else you need, just give us a shout—we're always here to help! 😊
Kind Regards,
Nadine
Budget Energy
Customer Experience Team
The Agent was absolutely first class
The Agent was absolutely first class. An absolute Gold standard of Customer service and one one of the best of any organisation I've ever interacted with, even above SKY known to be the best. The Agent is a model for all others to follow. His voice tone and understanding and empathy 5 star
April 2, 2025
Unprompted review
Reply from Budget Energy
Hi Brendan,
Wow—thank you so much for your incredible feedback! We're absolutely thrilled to hear that our agent provided such a standout experience. To be described as above SKY and a model for all others to follow truly means the world to us. We’ll make sure your kind words are shared with him—especially about his tone, empathy, and understanding.
Thank you again for taking the time to share this. You've made our day!
Kindest Regards,
Nadine
Customer Experience
Budget Energy
The most expensive company!!
The most expensive energy around, £103 in 3 days just to keep warm! Disgraceful and not recommended as this is a very greedy company
March 8, 2025
Unprompted review
Reply from Budget Energy
Hi James,
Thanks so much for your recent review and we apologies for the events which has led to your review. I have reached out privately for more information to discuss, I hope that is ok with you.
Kind Regards,
Nadine
Budget Energy
Customer Experience Team
Calling the Helpline
When I had an issue with using the Budget App to top up my electric, I rang their helpline. Advisor was helpful, efficient and friendly. She simply resolved the problem, and provided updated code and all resolved in a matter of minutes. Excellent service.
February 26, 2025
Reply from Budget Energy
Hi Brett,
Thank you for sharing your experience with our helpline! We're delighted to hear that our advisor was able to assist you quickly and efficiently. Providing excellent service is our top priority, and it's great to know we met your expectations.
If you ever need any further assistance, we're always here to help. Thanks again for choosing us!
Kind Regards,
Nadine
Budget Energy
Customer Experience Team
This app is the worst ever…
This app is the worst ever…. It’s like it was constructed in a gcse IT course
March 10, 2025
Unprompted review
Reply from Budget Energy
Hi Ld,
Thanks so much for your recent 1* review, we apologies for the events which has led to your review. We are sorry to hear your experience with our app has been poor. I will ensure to feed this back to our team so we can improve this experience for our customers.
If there is anything you need, please don't hesitate to reach out.
Kindest Regards,
Nadine
Budget Energy
Customer Experience
Great customer service and always there…
Great customer service and always there when need any information. Helpful always and very courteous staff.
February 22, 2025
Reply from Budget Energy
Hi Sam,
Thank you so much for your kind words! 😊 We're thrilled to hear that you've had a great experience with our customer service team. Providing helpful and courteous support is what we strive for every day. If you ever need anything, we’re always here for you!
Kind Regards,
Nadine
Budget Energy
Customer Experience Team
I called the team and a lady picked up…
I called the team and a lady picked up , very professional and assisted me with all my queries within minutes .
February 23, 2025
Reply from Budget Energy
Hi,
That's wonderful to hear! We're glad our team could assist you quickly and professionally. Thank you for your feedback!
Kind Regards,
Nadine
Budget Energy
Customer Experience
Great value and service
Great customer service from Johnny W in Newtownabbey and best value too. Definitely recommend Budget Energy. Rated best too for me to change to on the Consumer Council NI comparison Web site
March 4, 2025
Unprompted review
Reply from Budget Energy
Hi Grace,
Thank you so much for your kind words! We're delighted to hear that Johnny W provided great service and that you're happy with our value. We appreciate your recommendation and are thrilled to be your top choice!
Kind Regards,
Nadine
Budget Energy
Customer Experience Team
The website is clearly set out and very…
The website is clearly set out and very easy to follow my query was over the phone and the operator was very professional and friendly and answered my questions very quickly and with a good result in the end
February 26, 2025
Reply from Budget Energy
Hi David,
That's wonderful to hear! 😊 We're delighted that you found our website easy to use and that our team provided professional and friendly service over the phone. Your feedback means a lot to us—thank you for sharing! If you ever need assistance again, we're always here to help.
Kind Regards,
Nadine
Budget Energy
Very helpful..
February 26, 2025
Reply from Budget Energy
Hi Sam,
Thanks so much for your 5* review, we are delighted to hear you find the staff helpful at Budget Energy! Providing excellent customer experience is our top priority. If there is anything you need, please don't hesitate to contact us.
Kindest Regards,
Nadine
Budget Energy
Customer Experience
The person I spoke to was very helpful…
The person I spoke to was very helpful and polite and dealt with my request quite easily
February 12, 2025
Reply from Budget Energy
Hi Raphaela,
That's wonderful to hear! 😊 Thank you for your kind words. We're glad our team could assist you efficiently. If you ever need help again, we're always here!
Kind Regards,
Nadine
Budget Energy
Customer Experience
During the time was with Budget Energy …Good Value Energy
During the time was with Budget Energy I found them good value
February 22, 2025
Reply from Budget Energy
Hi Mr Callen,
Thank you for your feedback! 😊 We're glad you found us good value during your time with us. If you ever need our services again in the future, we'd be happy to help!
Kind Regards,
Nadine
Budget Energy
Customer Experience
Reply from Budget Energy
Hi,
You're very welcome! 😊 We're glad we could assist with your electricity supply transfer. If you ever need any further help, feel free to reach out!
Kind Regards,
Nadine
Budget Energy
Customer Experience
Staff where extremely kind and helpful
Staff where extremely kind and helpful, a pleasure to deal with.
February 22, 2025
Reply from Budget Energy
Hi Glenda,
Thanks so much for your 5* review, it means the world to us. We are delighted to hear you find the staff at Budget Energy kind and helpful. It's important to us that our customers receive the customer experience they deserve. If there is anything else you need, please don't hesitate to contact us.
Kind Regards,
Nadine
Budget Energy
Customer Experience
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