First off your advisor was excellent and did a great job all beit they are bound by the rates available. I have been with budget for a long time and always stay when new rates come up, however it was... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I couldn't get logged in despite using a password program & with nothing changed my end. The advisor reset it in seconds & I was able to get topped up - I'd worried it might take hours as sometimes h... See more
Company replied
I've been with budget energy for quite a while. I had come out of tariff contract and had a large hike in cost of my electricity. Contacted budget and spoke to a polite and helpful adviser who listene... See more
Company replied
I was able to check online on the company's website and see what tariffs were available when my existing contract with them was up for renewal. I also checked comparison sites and found that Budge... See more
Company replied
Company details
Written by the company
We are Budget Energy, an energy provider based in Derry Northern Ireland. We are dedicated to bringing a cost effective choice to the Northern Ireland electricity market. Since 2011, thousands of homes, farms and businesses have switched to Budget Energy. We understand what you need from an energy provider because all our staff are home electricity users, we are a local business and we have a dedicated expert farming team. That’s why we work to provide a variety of electricity tariffs which suit your electricity requirements – so you only pay for what you need.
Contact info
Building 2, Floor 1, Springtown Business Park, 141 Northland Rd, BT48 0GY, Londonderry, United Kingdom
- 0800 012 11 77
- talktous@budgetenergy.co.uk
- budgetenergy.co.uk
4.2
Great
573 reviews
Asks customers to review
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Replied to 100% of negative reviews
Typically replies within 1 week
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Reply from Budget Energy
Hi Amanda,
Thank you so much! 😊 We truly appreciate your kind words. If there's ever anything we can do for you, we're always here to help!
Kind Regards,
Nadine
Budget Energy
Customer Experience
Reply from Budget Energy
Hi,
Thank you so much for your kind review! 😊 We're always happy to help. Let us know if you ever need anything else! We are here to support.
Kindest Regards,
Nadine
Budget Energy
Customer Experience
Reply from Budget Energy
Hi Kimberley,
Thank you for your kind words! 😊 We're glad you found our staff helpful and our prices competitive. We're always here to provide great service at the best value!
Kindest Regards,
Nadine
Budget Energy
Customer Experience
Reply from Budget Energy
Hi Mariea,
Thank you for your 5* review! 😊 We're always here to lend a helping hand whenever you need it!
Kind Regards,
Nadine
Budget Energy
Customer Experience
Very friendly and helpful staff…
Very friendly and helpful staff explaining everything very well
February 12, 2025
Reply from Budget Energy
Hi Dawn,
Thank you for your kind words! 😊 We're delighted to hear that our team was able to assist you and provide clear explanations. If you ever need anything else, we're always here to help!
Kind Regards,
Nadine
Budget Energy
Customer Experience Team
Very helpful when couldn't reset…
Very helpful when couldn't reset password and explained the contract I was getting thoughly.
February 12, 2025
Reply from Budget Energy
Hi Nichola,
Thank you for your feedback! 😊 We're glad we could assist with your password reset and provide a clear explanation of your contract. If you ever need any more help, don’t hesitate to reach out!
Kind Regards,
Nadine
Budget Energy
Customer Experience Department
All good
Terms very well explained by customer service agent Nadine and a follow up email to clarify all details were correct, with 14 day period to make sure I was satisfied with contract details
February 7, 2025
Unprompted review
Reply from Budget Energy
Hi Noel,
Thanks so much for your 5* review , we are delighted to hear your recent experience was a positive one with us. Customer satisfaction is our top priority. We hope you are delighted with your new contract.
If there is anything you need, please don't hesitate to contact us.
Kind Regards,
Nadine
Budget Energy
Customer Experience Team
Has spoken to 2 people re my house…
Has spoken to 2 people re my house move. Gave the meter reading for both properties. subsequently got a credit control letter saving i owed money even though i pay by direct debit.
February 14, 2025
Reply from Budget Energy
Hi Jean,
Thanks so much for your 1* review, we apologies for the events which has led to your review. I will reach out privately for more information to discuss.
Kind Regards,
Nadine
Budget Energy
Customer Experience Team
Bonus Credit
Unfortunately, I did not receive the text msg I was told on call would be sent to claim bonus credit due in April. It would also be helpful when a customer is struggling and have been a customer for years, that they could get the credit earlier.
February 12, 2025
Reply from Budget Energy
Hi Rhemzter,
Thanks so much for your recent review, it's highly appreciated. Your feedback has been most helpful and will help us improve our processes.
If there is anything you need in future, please don't hesitate to contact us.
Kindest Regards,
Nadine
Budget Energy
Very helpful staff
February 12, 2025
Reply from Budget Energy
Hi Michelle,
Thank you for your kind words! We’re glad to hear our team could assist you. If you ever need anything else, don’t hesitate to reach out!
Kind Regards,
Nadine
Budget Energy
Customer Experience Team
Reply from Budget Energy
Hi Eileen,
We're thrilled to hear that! Providing excellent customer service is our priority, and we’ll be sure to pass along your kind words to our team. If you ever need further assistance, we’re always here to help!
Kind Regards,
Nadine
Budget Energy
Customer Experience Team
anthony geraghty with budget energy
as and when my price went up atomaticly i just gave them a call and they were happy to give new custimer rate stright away low price
February 22, 2024
Unprompted review
Reply from Budget Energy
Hi Anthony,
We appreciate your feedback! If you ever notice a price change, we’re always happy to discuss your options. Our team is committed to providing competitive rates, and we’re glad we could offer you the best deal available. Feel free to reach out anytime!
Kind Regards,
Nadine
Budget Energy
Customer Experience Team
Pleasant voice
Pleasant voice, listened to my request and explained everything in an easy way to understand.
I didn’t feel pressurised to make a decision.
January 15, 2025
Reply from Budget Energy
Hi,
Thank you for your lovely feedback! We're glad you felt comfortable and well-informed. If you ever need anything, we're always happy to help!
Kind Regards,
Nadine
Budget Energy
Customer Experience Team
Everything was explained very well.
January 15, 2025
Reply from Budget Energy
Hi Deirdre,
Thank you! We're glad you found the explanation helpful. If you have any more questions, feel free to ask!
Kindest Regards,
Nadine
Budget Energy
Customer Experience Team
Excellent customer service from veryone
January 15, 2025
Reply from Budget Energy
Hi Michelle,
Thank you for your wonderful feedback! We're delighted to hear you had a great experience with our team. We're always here to help!
Kind Regards,
Nadine
Budget Energy
Customer Experience Team
Couldn't fault a thing
Customer advisor was polite, helpful and made it all very simple for me
January 15, 2025
Reply from Budget Energy
Hi,
Thank you for your kind feedback! We're glad to hear our advisor made the process easy for you. We're always here to help
Kindest Regards,
Nadine
Budget Energy
Customer Experience Team
Reply from Budget Energy
Hi Barry,
Thank you for your kind words! We're glad we could help. If you ever need anything else, don't hesitate to reach out!
Kind Regards,
Nadine
Budget Energy
Customer Experience
Reply from Budget Energy
Hi Lena,
Thank you! We’re glad to hear you had a positive experience. If you ever need anything, we’re always here to help!
Kind Regards,
Nadine
Budget Energy
Customer Experience
Thomas who dealt with my problem was…
Thomas who dealt with my problem was very patient and professional.
January 15, 2025
Reply from Budget Energy
Hi Margaret,
Thank you for your kind words! We're glad to hear that the agent provided patient and professional service. We'll be sure to pass along your feedback!
If there is anything you need, please don't hesitate to contact us.
Kind Regards,
Nadine
Budget Energy
Customer Experience Team
Very helpful with everything anytime I…
Very helpful with everything anytime I contact then they are always friendly and well mannered no problem for them to sort things out
January 15, 2025
Reply from Budget Energy
Hi Trish,
Thank you so much for your kind words! We're always happy to help and appreciate your support. If you ever need anything, don’t hesitate to reach out!
Kind Regards,
Nadine
Budget Energy
Customer Experience Team
The Trustpilot Experience
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